Well, perhaps Dr. Jekyll will show soon. Must state this is a business prone to complaints. I called Jim's regarding a almost new Yamaha amp repair. Jim? found very personable. Mentioned I'm wheelchair bound now. Before I could speak he offered to meet me at my vehicle and he'd take it in. BTW..these amps have a bit of unbalanced weight on them. I feel I have an amigo in case I got a rare Yamaha bad apple. If it happens again I will demand a new one from Yamaha. Nice to have his shop doing the work. Jim doesn't want a return, Yamaha doesn't want a return, nor do I. BTW Yamaha doesn't hand out warranty service contracts on a whim. Somebody there has some serious talento. Feel it's a shame more folks with good experiences don't post. Do you know how great it is having a service like this in Springfield? BTW.....sent a Teac Cassette Deck in for a factory re-do oil/belts in California. 80 bucks to ship one way. 289.00 for service..... Unit failed within 3 weeks....Garage door guys two hours charge 30 minutes there and millage....sounds like Jim's cheap. One last thing, been in good to great audio for 50 years. You pay for what you get, and it aint cheap to have great sound. Unless an audiophile relative passes on. read more

I have been trying to get my stereo back from this place for over two months. I went there during business hours and the place was locked up tight. No message on the door. Have called several times and it goes nowhere. Emailed them as well. Anyone know what is going on or how to contact them? read more

He was going to charge me $75 just to get a diagnosis on my TV... I already knew the problem and told him what the problem was. And I just wanted him to fix it for me.. that doesn't make any sense that it would charge that much It would be like popping a tire, going to a tire shop for them to replace the tire.. they look at it for an hour and say "you have a pop tire. we're charging you $75 for us to figure that out for you". -yeah no s***! I already knew that! That's why I'm here. Riddle me how that makes any sense. read more

Very Knowledgeable. I was working on fixing my 40" flat screen smart TV and he helped me identify the problem. He even took the time to "talk shop" with me for a few minute. read more

Well, here is another bad review. My only regret is not reading the others before going there for a repair. I will cut to the chase - rude, overpriced, and lengthy time for repair. Look elsewhere. read more

Called to see if I could bring in a repair that needed to be done. Obviously, the guy did not want to bother even looking at what I had and was extremely rude and very obnoxious. If they stay in business much longer it will be surprising! Apparently, Jim's Video and Audio has not a clue about customer service. Worst manners for a business ever to be encountered! DO GO HERE FOR ANYTHING! read more

This Guy was Horrible he was extremely rude (Mike) Told me I should take a hammer to my speaker go to anywhere else these guys (Meaning Mike) are horrible and don't know what there doing I don't know how they are still open for business they were just horrible and a scam $60 just to look at my speaker its a $10 repair I had someone else do it they are so over priced to bad there people like this serving the good people of Springfield. read more

One of the worst business experiences I have ever encountered. Took two months to "fix" my speaker. Wasn't fixed but when I confronted to see if they would look at it again Jim's audio said they would treat it as a new product. He was very hostile and rude which only became worst as I requested him not to take it as a new product and take so long or charge me the same since he did not actually fix my product. I had to hang up because he was becoming so rude and hostile. "How do you live with yourself" was his last words he said to me. Do you want to work with someone like this? read more

Just like every other review I have found online for this company. Extremely rude customer service. Dropped of TV for repair. Explained it would be 5-7 days to diagnosis. Called 4 days later said it was on the bench and a tech was working on it. Called again 7 days later still on the bench and a tech is looking at it. We will see how this plays out I may need to come change my review. What do you think? read more

sent a message asking about my tv and they said they need more information , gave them the information and waited three days for a response back before i just went somewhere different . this was about two weeks ago and STILL haven't got a response . wouldn't recommend this to anyone who needed something done fast . 1/5 for sure read more

Overpriced repairs and very rude service. Don't even bother stopping by. You can buy a better version of your audio/video equipment for less money than what they want for repair. Plus, who would want to be treated like crap while your spending a fortune on repairs? This place has a 2 star rating for a reason. read more

This guy is rude and comes across as a shady car salesman. He would not even try to quote me a price. Use someone else.

My wife called Jim's Video and Audio as he was a authorized dealer and repair center for my brand of equipment. She called to inquire about some audio repair. She spoke to Jim the owner, he was so condescending and rude to her. He kept interrupting me as she spoke and it was just an awful experience. When she tried to finish her sentence without being interrupted, he said "you keep just keep saying the same thing only differently". Sheesh! I guess he's got too much business to be nice and courteous. If you're a female and are thinking about calling this jerk, don't bother. read more

Contrary to some of the reviews below, I had a good experience with warranty work on a Pioneer subwoofer. Mike followed up via email and phone with me several times regarding status on parts from the manufacturer for parts. Although ONKYO was the choke point, Mike bugged them enough they finally agreed to just send me a replacement instead of waiting more time for a part that may never come. Was this quick and painless and I do have the new one yet? No, but it is on it's way and without Mike's help who knows how long it take to get resolved. read more

I can not expess what a great experience this was. He was very upfront and honest and I didn't have the all money to fix it he told me it would take time to get the parts in so I made payments and just got my Klipsch subwoofer home last night it completes my home theater experience. Glad to deal with people that are good for their word, thanks again read more

I called to ask if they could repair a particular power amp. The guy says "if we can get parts & schematic, let me check." Comes back, "yes we can". So I took it in. Two weeks go by with no word so I called. "We're waiting on the schematic". Ok. A month goes by, no word. So I called. "We can't get the schematic so the tech is going to see if he can fix it without but it will take longer." Hmmm, so you're billing me hourly to troubleshoot this without a schematic? "Yes, that's right". You didn't think it worth a phone call to let me know what's going on? "No, we can't call customers with every little thing". So I'm supposed to give you Carte Blanche for an open-ended repair?? I don't think so. I'm picking it up and forfeiting my $68 'check-in' fee. read more