Terrible customer service, will rob you, and do not value their customers at all and will call you "a client who pays little to nothing" if you are not ordering monthly. This company would be wise to hire a phone rep. who actually has customer service skills... I switched to Zno after using Millers for nearly nearly a decade now. They've already been amazing and way better product. You'd be smart to save your time and money and NOT USE MILLERS. read more

POOR QUALITY AND INCONSISTENT. Stay away from this company. I received photos that had streaks what would not come off, scratches on the frame, and more scratches inside on the printed photo and matte. The redo of theprinted pictures were also terrible, but new issues of the matte looking like it was cut with a saw. See pictures below. read more

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The framed print we received was dull and dark, much different from the image we submitted. Customer support was unwilling to work with us on a solution, which was disappointing considering we've been loyal customers for years and have spent nearly $5000 with them. Will be taking business somewhere that cares about their customer's satisfaction. read more

I was pleasantly surprised by the quality of the print I received. I had gone to a few other printing companies, this one was the truest in tones/ color to what I edited. 0 flaws on the photo, and no grain or pixelation. So satisfied. Thank you! read more

Miller's Professional Imaging - Photography Stores & Services Near Me - Columbia, Missouri

I owe this company a kidney.. I've used Millers for almost 8 years and I can't tell you how much I love them. their service is unmatched. With every order placed they continue to surprise me on how fast they can turn around my order and have it in my hands. It blows my mind EVERY TIME. The quality, delivery, the online account portal... Fantastic, fantastic, fantastic! Seriously can't say enough wonderful things about them. Love them to death. Thank you for making my life easier. read more

I would not recommend. As a business owner this company's customer service is a joke. The woman who I spoke with on the phone would not work with me at all about a clients dissatisfied album. Not once but twice this happened. They will not work with you and are completely rude and unprofessional. read more

I took my sister's Christmas pictures at the National Zoo around 8pm Sunday (39 hours ago). I ordered her cards yesterday at 3:00 (20 hours ago). Her cards were delivered at 11am this morning. Miller's Professional Imaging has consistently delivered the highest quality product on time and at a fair price. This is hands down THE busiest time of year for them. They have outdone themselves. I am so impressed. Thanks for making me look good Miller's. Merry Christmas ! BTW I am not a big review leaver, I have left this review on every platform I can think of! They earned it! read more

Miller's Professional Imaging - Photography Stores & Services Near Me - Columbia, Missouri

Used Miller's for almost a decade without many issues. Apparently something has changed with the company because when they sent a client of mine the incorrect size of a print they wasted no time in blaming me and trying to charge me full price to have the size corrected. When I brought up a flaw in their software that may have caused the issue they offered a 25% discount on the reprint while still insisting it was my fault. Fortunately there is no shortage of companies that do what they do. Other companies will at least have the benefit of not knowingly using poorly developed software that can cause problems with your prints. Maybe Miller's doesn't care about their clients but I do and every print they get wrong is a poor experience for MY client and a huge chunk of profit lost for me. read more

I wish I read more reviews before I ordered my first album from Miller's. With all the other options out there, Finao for instance, my first order with them will also most likely be my last. I first heard of Miller's based on a recommendation from a friend. She made several recommendations to me, and I chose Miller as a starting point. I figured I'd order my own album as a test, and placed my first order over Black Friday. Creating the order - In contrast to the seamless process of making albums using Pixellu's Smart Album (which is my new favourite software!! they really make making albums simple, beautiful and fun!), uploading them and making the album for print was a giant pain. Miller's doesn't support PDF, so I had to export my album as jpgs and upload them individually. There's no bulk-add page option, so I had to manually add extra pages, one page at a time. Instead of adding the blank page AFTER the last page, the software had a habit of adding it to the page BEFORE, requiring me to manually drag my pages into the right sequence. (recommendation : add all the pages you need all at once to avoid this issue). The images also uploaded out of order, requiring me to manually verify that each page is in the right sequence. Getting the order This was the one good part of working with Miller. They are fast. The very next day my order shipped and I appreciate that shipping was free. This was also the last positive experience I had with them. Customer service & Site user interface This is where things totally fell apart. I specifically placed my order during Black Friday, since this was an order for myself and therefore not time sensitive (heck, I'd already waited over a year.) They had a Black Friday sale of 30% off signature BOOKS (not albums). My bad for waiting until the last minute to place my first order on a weekend when customer service was closed, but I misread that it was albums, not books. I placed my order and noticed on check out no discount was applied. Strange. After trying multiple configurations, I re-read their sale fine print, which stated : "The sale price will not be reflected in order summaries or shipping notifications". Oh! OK! That's why I didn't see a discount. I went ahead and ordered. And was charged FULL PRICE. I emailed service to inquire on what happened, where I was promptly told that my purchase was not part of the sale. I let them know I would not have ordered the album, and would likely have gone somewhere else with all the Black Friday sales had I known, to which I got the very non helpful response of "I will pass along the suggestion but for now just make sure you are ordering the product that is part of the sale." by Christina. Thanks for telling a customer they are stupid! I know nothing is for ever, but I certainly will try my best never to use Miller's Service again. BUYER BEWARE! Other notes - They must be in the process of switching their website. If you Google links like 'paper types' it takes you to 404 pages almost every time - Use another browser than Chrome because some of their fonts become highly illegible. I had to copy and paste their sales terms and conditions in order to read them (and still screwed up.) read more

Best professional lab in the US. I've been a customer for over 15 years and they cannot be beat in quality or service. Excellent in every aspect. read more

Ordered some prints for my business. I didn't open them immediately because I didn't need them right away, and I usually trust Miller's on quality. When I finally needed the prints, I was surprised to see that every print had a border, something I did not order. The images in my receipt from ROES showed no border, as well...nor did I mark anywhere at checkout that I wanted one. When emailing with Miller's, they said it was my fault and that I needed to upload images of a different size. Yet I had printed from these EXACT same files before. The exact files. And they did not previously arrive with a border. By the time I emailed customer service with photos of the files on my computer vs. what I got, they said I had waited too long...that they couldn't verify the files on their end...and even after I submitted screenshots of the receipt on ROES that shows no border on the images, all they agreed to do was offer a 50% discount on my order if I reprinted it. All they needed to do was say, "oh...we aren't sure how that happened. We will reprint them. So sorry." And the little fire would have been put out, and I would have continued to praise Miller's as the best lab in the industry with the best customer service. Instead, they are getting this review. Not sure what's happening with customer service these days. In a time where so many businesses have gone under, you should do everything you can to keep loyal customers happy. And this was your fault, not mine. You should have fixed it. read more

Miller's Professional Imaging - Photography Stores & Services Near Me - Columbia, Missouri

This lab is amazing. The quality is outstanding, and the turnaround time - it literally couldn't be any faster! I ordered 110 Christmas cards on a Sunday, and I was expecting them a few days later. They showed up on my door the next afternoon! I then realized today that I needed 50 more, so I ordered them around 3:00pm and I just got an email that they have been shipped overnight! The cards are thick, quality card stock and the envelopes are super thick as well. If you want to use their card templates, they have many great ones to choose from. I used a custom design, and the ordering process was incredibly easy. Drag/drop. Their customer service is excellent as well. I had to call them with a question and they're very friendly and answered my question immediately. I'm a loyal customer for life. Can't beat this place with the quality and service. I will be ordering some of their prints as well. read more

I've purchased products from Miller's Lab in the past and they were great. Recently purchased a couple of books with issues and the customer service was terrible. Issues with the lay flat books that they were unwilling to resolve. They wanted me to eat 50% of the costs, and they stated that I should have order the more expensive Signature Album or Book if I didn't want any issues. So much for 100% customer satisfaction. I will be taking my business elsewhere in the future. read more

I submitted a client order for the holidays and when I received the prints, they were so dark they were undeliverable. of course when they were delivered, Millers was already closed for the holidays and I had no option but to go to a small local lab in order to provide my customer with the service I myself would expect. Those prints matched my file exactly and were perfect. I finally got a response from customer service today saying there is no point in reprinting as my file is dark and it would yield the same results. No. A reprint is pointless because another lab did it right. a refund for the botched prints would have been sufficient. I do NOT expect customer service to respond with "not our fault" when nothing about the product matches the file. I have never had a problem with this companies prints before, but the response when I did have an issue is enough for me to look for another lab. read more

They can be hit/miss sometimes, but that's to be expected for a mass printer like this. But by and large Miller's is a very solid prosumer shop. I've used their prints at portfolio reviews. Also, my orders have always arrived lightning fast. Next day or two-days without expedited shipping. Really spectacular honestly. I have processed a return with them once and it was pretty smooth. They ask you to send the prints back and issue a refund. I presume that's to mitigate for people cheating them for refunds. The customer service has been very prompt and courteous in my limited experience. I do have a hate relationship with the ROES software that they use because it's very buggy and restrictive. read more

I was really on the fence about if I should give them 1, 2 or 3 stars. I was excited when I discovered Millers Professional imaging because they had a larger paper selection from my usual place. The shipping was really fast too. The only really I am scoring this place so low is because they have TERRIBLE customer service. Every time I get someone on the phone, they are incredibly rude. Forget the customer is always right. I'm a business owner myself, so I get all of that, but I have never worked with a company before that has such abrasive customer service. If you do order from this place DO NOT make a mistake, because you will pay for it. Even if the mistake isn't your fault, you will pay for it. They claim their system is flawless and if anything happens, it's your fault and not theirs. I can see how people who you mpix could like them. If you're just using them for a one off maybe. But if you're a professional and using them, you're probably submitting larger orders like I was which means if you need a reprint, and they think it's your fault, be prepaid to shell out of pocket for a second time around. If you're OK with paying double for an OK product with rude customer service then this is the place for you. I refuse to use them anymore after my dreadful experiences with the people on the phone. read more

I am a professional photographer that has used Mpix a lot in the past and had mostly good results, but 3-4 times I have had to get reprints because of a mistake that should have been caught. Mostly recently, there was some sort of goop on my photos. The way they were packed also ruined the photos because the tape was put on the front of the photos instead of the back. This caused some of the tape to leave residue on the image and in another case pealed off part of the photo. When I contacted their customer service there was no apology, instead I felt accused. I have been a customer of theirs for 5 years and only a few times have had to get a reprint. And still they took the position of guilty until proven innocent. After about 10 emails I finally had to ask for a supervisor and had to ASK FOR AN APOLOGY. Who has to ask a customer service agent for an apology. Ridiculous. I really expect far more from the Miller Lab (Mpix). I'll be looking for another company to use moving forward. read more

I am a wedding photographer for over 12 years. Used 3 different nationally known companies. To be honest all 3 companies are pretty great because d that's why they are in business for all this years but Millers stands out in several areas. First at all they are fastest on shipping. I was always blown away with their turn around times during Christmas. They always gave me overnight shipping for free. #2 they always put extra samples at no charge and I live that so much. #3 their quality is fantastic. #4 their customer service is 10/10. I read few 1 star reviews and I am sitting thinking to my self how can anyone put 1 star review to such a high quality place like millers lab. Photographers who put 1 star need to live in 3rd world country for a month or so to start appreciating what we have. Millers you guys rock! 10/10 !!! read more

I tried using them based on the numerous positive reviews, but I was disappointed with the customer service. I was not familiar with how to calculate costs on the print out form and had some questions for Miller's related to that and so I called. Unfortunately, the man who took my call was not helpful, he was dismissive of my questions, and actually hung up on me while I was asking a follow-up question. So I used another prominent image processing company and I am more than happy with their results. My suggestion to the managers of the company is to make sure people working customer service are respectful to customers. read more

I've been a Miller's Lab patron for over 20 years and for good reason! High quality, innovative products and stellar customer service. Time and time again Miller's comes through for me and my business. I trust them as my business partner! Yesterday I lost internet for a while and had an order that needed to be to my client out of state the next day. I finally got it uploaded around noon. Miller's had it mailed out the same day and made my client super happy. Thank you Millers!!! read more

I have never left a review for anything, so me being here says a lot! I have also never loved a company and their customer service more than I love Miller's. I recently took photos for a family who's baby had lost their heartbeat before birth. They wanted photos to remember him and what he looked like. I was notified when the funeral would be on Wednesday night, and they wanted to have albums for the funeral. So on Thursday night I finished putting their 4 albums together and submitted my order at 5:00 p.m., when Miller's closes. I immediately emailed customer service explaining my situation and even though it was past hours, they emailed me right back. I was needing the albums delivered before Saturday afternoon, because that is when the funeral was. Jill, from customer service, sent her condolences and assured me she would do everything she could to have all of the albums printed to overnight ship on Friday night right to my clients house. I was absolutely thrilled! On Friday night, I received 2 phone calls, which I didn't answer because I didn't know who it was, from Jill. After I didn't answer, she left me a voicemail and sent an email. They did not offer overnight delivery to my clients zip code, but she was still making every effort to get them to the family in time. So, she changed the order back to my address and shipped them off Friday night. I received them before 11:00 a.m. on Saturday morning and met up with the family to give them their absolutely gorgeous albums! I will never not use Millers! I will never not contact their customer support for odd requests! I will never stop recommending this company to anyone, because they care more than any company I have ever talked with! From the bottom of my heart, I thank Jill at Miller's for her efforts. Because of her, this family is going to heal a little better! read more

** Just a note... This review is actually for Mpix.com, which is a division of Miller's Professional Imaging, but I can't seem to find a listing just for Mpix.com.* I LOVE photography. Really, I have to confess that it is a true passion of mine. Ah... especially since I had my beautiful :o) daughter almost 7 months ago. Since that time, I've taken an absurd amount of pictures. My husband and I also recently took the baby for a six month photo shoot (to these truly amazing photographers in Boston... that review will be coming up soon!), and I began extensively searching for the best place to get prints made up. My crucial criteria: 1. Incredible image quality (professional grade, if possible), 2. Excellent photo paper (choices of paper... even better), 3. Reasonable prices, 4. If ordering online, a reasonably short turnaround time, and 5. Again, if ordering online, packaged and delivered in perfect condition. Mpix.com flawlessly delivered in every way possible. My prints are absolutely gorgeous; crisp, clear, the color is literally perfect, and the images look even better than they did on my monitor. Everything about the ordering process was simple, and the prices were unexpectedly reasonable, inexpensive even, for the phenomenal quality I received. My mix of prints (4" x 6", 5" x 7", 8" x 10") arrived in pristine condition (boxed, in cellophane envelopes with some cardboard to keep the shape... I've never received prints presented like that from any other company!) within 4 days of my initial order. I could not be more pleased! Over the last few years, I've ordered prints online from at least half a dozen online companies, and I've never been even close to completely satisfied. Now that I've seen the quality that Mpix.com believes in, I'll never order prints from another company again. I couldn't recommend Mpix.com higher... read more

I have used this company for printing my photos on different mediums for about 5 years now. Recently their quality has gone down hill. The last 5 orders I received were all overexposed and had to be returned for reprinting. I order a lot of the large $100+ metal prints and they won't replace them until you return the one they messed up. It's a real hassle, you have to contact their snotty email customer service people, who never apologize for the poor quality prints, and re-box everything, print their label and find a place to drop it off for a UPS pick up. Many gifts I have ordered have been late due to this. They advertise that every print is double checked for quality, but not so much anymore. I will be looking elsewhere for my photo printing needs. read more

I am a full time photographer and I use many different print labs for different products. I took a gamble ordering a custom USB drive for a client, hoping it would be here for a delivery on Friday. I received the beautifully printed custom USB drive WITHIN 24 HOURS OF MAKING MY ORDER. I have used Miller's a number of times and have always been satisfied with the quality of their products and their print quality is the best of any of my labs (but they are more expensive). This last order, though, cinched my loyalty. They did a phenomenal job and the speed with which they delivered their product was amazing. read more

I would give this company NO STARS if I could!!!!!!! When the package arrived to my house and was opened, I saw a paper on there that had stamps on it saying "Inspected by Micki" and "Inspected by Brandy". Well Micki and Brandy, you did a TERRIBLE job at inspecting my photos!!!! I ordered wallet sized senior pictures and they came in pages of 8 each. You're able to pop out the photos whenever you wanted to and I was going to keep all of the pages neat and in order until the day of my graduation party. But when I picked one of the pages up ALL OF THE PICTURES FELL OUT!!! So much for being organized!! It's not like you can just pop the pictures back in the page either so I now had a hundred or so different photos that were jumbled everywhere and a complete mess!!!! My head was cut off in a couple of the photos as well and there is a guide when you get the wallets and the guide is completely off then!!! You can barely even see my face!!! I am LIVID with the printing of my photos and absolutely WILL NOT be using this company EVER again!!!! I also will be telling my friends to definitely NOT use this company when ordering their senior pictures as well!!! Get some more friendly employees as well. read more

Miller's Lab is top notch. We have been working with them for years and had nothing but fantastic experiences. Their one-day service and free overnight shipping on must products is super rock star! Their press printed products, like holiday cards and comp cards are high quality and always look great. We are in love with their signature album line, the turn-around time and quality is as good as it gets. I can't say enough good things about Miller Lab. Woo Hoo! read more

Millers Lab is the best in the business. I have used them for 20 plus years. They are accurate, fast, helpful and their products are as good as they get. During the holiday season rush, they have NEVER let me down. NEVER. If there was ever a mistake, guess what...it was MY mistake, not theirs! I would recommend them to any professional photographer in the business! You will not be disappointed in any way, shape or form. Their albums, loose prints, wall art, cards all rock. Color is dead on. They are friendly, fast and professional in every way. read more

I cannot even begin to say what an amazing company this is, and what incredible customer service they have provided to my husband and I. We were just married and decided to use a third party company "Albums by Elizabeth" to design our wedding album. Elizabeth is an album designer and uses Millers for print/products. We ordered 5 wedding "books" (one for us and all of our parents). They came out STUNNING! Unfortunately, we lived in a humid area of CA and the pages got quite warped during the winter, shortly after receiving them in the mail. We sent Elizabeth/Millers a few photos of the warped books and, WITHOUT blinking an eye, they have worked tirelessly to ensure we had 5 perfect albums. Without asking any questions, they worked directly with Elizabeth and re-printed our wedding "books" as wedding "albums" which are nearly double the cost - at no charge to my husband and I. The "albums" are printed with different paper than the "books" - and solves the issue! We received the newly printed albums in the mail this week and they are STUNNING. I have no words to express our gratitude for the customer service that Miller's provided to us. I would recommend any newlywed couple to have their albums done by Miller's (and of course, we recommend Albums by Elizabeth) to design your album too! Thank you Millers!!!! We will CHERISH our albums for all the years to come. You all are amazing! read more

I have been ordering from Millers for well over 10 years now. The customer service is the best. The delivery is faster than Amazon. I just placed an order Sunday evening and got my order Tuesday morning. The quality of the albums and prints is the best! read more

I received my custom gift certificates and I have been blown away! I am in love with how they came out! I also loved getting the extra bonus gift! You guys go above and beyond my expectations every time. A few months ago I called because I had a few questions about a product and your customer service reps are excellent! Your company and products are exactly what I love representing my photography business. I am looking forward to many years of doing business with such a great company. - Katherine M Gleason, KMG Photography read more

Don't ever use them!!! Ordered on 5/10/2016 didn't receive them until 6/10/2016 Such a horrible purchase. Ordered wedding invites and RSVPs, and it took a full month to get them. Weddings are already stressful enough, but this company is really good at adding to it. First they said they have been having problems at the printer, then they said they had shipped them. Called a week later, and they still hadn't shipped. Finally almost 3 weeks after ordering they said they would rush deliver it. 5 days later we finally get a package delivered to our door... didn't seem very fast for "rush delivery". At this point we were just excited to get our invites and RSVPs because we only have 30 more days until the wedding now. 2 months of time would have been nice to give our family and friends to respond, but now everything has to be rushed. People will barely have time to get the RSVPs back to us before the wedding, and we need a head count for food and drinks. The excitement of getting the package was instantly gone once we opened the box. Wow, only the invites were in the box. So, we called again. Apparently they packed them separately and the mailing address was typed wrong on the other box even though they were going to the same place. They told us the package is being held at UPS, and we can pick it up the next day. We picked up the package and brought it home. We have the invites ready to go, bought all of the stamps we needed. We just needed to put the RSVPs in and send them out. But our problems still aren't over. We open the box of the RSVPs and see that they cut them wrong or printed them wrong. The letters are cut off on the sides. We are so disappointed. Nothing has worked with this company so far, so why should this be any different. We don't have time to reprint these now. We have to send them. I have only seen my fiancé cry a few times, and this was one of them. What good will credit towards our next prints be, if we never want to buy from them again? Just want our money back. read more

Customer service is non existent. No phone service. I'm a pro and USED to use them...There are other labs just as good or better with GREAT customer service AND a PHONE NUMBER...ACI will be getting my business from this point forward. read more

My wedding photographer recommended mpix. So far I've only had a few engagement pictures printed. They turned out beautifully and I'm really happy with them. I also ordered a canvas print, which I was really excited about. But the quality is not nearly as crisp and vibrant as the regular prints. I contacted customer service to provide feedback and inquire about the variations in quality (I had never ordered canvas prints before, so maybe this is standard and shame on me for not doing enough research). At first the customer service agent who emailed me back (Molly) seemed really helpful. She asked me to send pictures of the canvas print. But the next person who responded (Patricia) was rude. She said they don't send reprints if you don't choose color correct. I was aware of this policy and never asked for a reprint. She obviously didn't bother to read my original email. Bottom line: I'll never waste my money on canvas prints again. The regular prints look much better and are much cheaper. And I'm 50-50 so far with good customer service agents. read more

Very prompt service. Very professional packaging. Great options and clear pricing.

***Update as of 5/10/2018. Upgrading from one star to three. In addition to posting this review, I emailed Miller's and copied the head of customer service, John Rank. The following day, Mr. Rank called me. We had a positive and productive conversation about where the breakdowns were in my experience with Miller's. He was focused on making it right and regaining my business. I felt that I was speaking to someone who cared about each and every customer, big or small. We agreed that the email side of customer service needed work. John offered to compensate my losses, but honestly all I wanted was to hear that Miller's was committed to doing better. He had some solutions that I'm confident he will pursue. As a result of our conversation, I'm going to remain a Miller's customer with the assurances that my experience was not what Miller's is all about and that there will be changes going forward. I'm amending my one-star to a cautiously optimistic 3 stars. *** My first order went completely off the rails and I'm done with Miller's. What a stressful combative experience. I needed a print for a contest, my first print contest ever. I sought guidance from Lisa since I was new to competitions and new to ordering from Miller's. I'd heard and read such great things and the sample prints were wonderful. What could possibly go wrong? I told Lisa that I wasn't sure what the competition required and read some of the contest instructions to her over the phone. I mentioned that the items "Could be 16x20." I had originally asked to order an 11x14 print mounted with a mat that would bring it up to 16x20. Lisa balked at this and in my inexperience, I thought I was wrong to suggest that. When I read the rules to her, we both thought an 11x14 would be acceptable. Lisa told me to order the 11x14 and I did. I went into the site and ordered from the Dream Prints section. I got a call from Lisa saying that I'd ordered from the wrong section. She said she cancelled the order and placed a new one for me from the right section. I thought "Wow! that was helpful!" Then, I received an email saying that I needed to put a credit card on file. Somehow the credit card I'd used for the first order wasn't applied to the one Lisa placed for me. I sent the card number as soon as I saw the email, but the package arrived COD and I had to pay the $10 fee. I called wondering what had happened and if there was any way out of that. I was told that (per Accounting) I sent the card at 4:19 p.m. CST and the deadline had been 3:00. I got a nice print in the size I'd expected and Lisa had ordered. I double checked the rules of the contest and realized that the items had to be 16x20 no matter the print size. I had misunderstood this rule even when reading it aloud to Lisa. My 11x14 was not going to work and I had no way of modifying it to be within the mounting rules of the contest. I tried to call the 800 numbers for Miller's, but for some reason I could only get the "Supply" line to ring and that was only to leave a message. So I went to email requesting a phone call to see what we could do about a new order. The email representative said their phones were working and it was probably a problem on my end (foreshadowing). I still asked if she could have someone call me (since she knew the lines were OK) She said no because this was only email help. So I can't get through on the phone and she won't call to ask a rep to call me. I hate conversations via email. You can't read tone and it takes longer than on the phone. But OK, I'll work with what I have before me. It soon became more apparent Miller's cared more about whose fault it was than helping a customer. "Hi Thom, I see Lisa's notes talking with you on the phone. She advised you to seek council from the competition committee to get exact specs of what you need. She stated you needed an 11x14 and she told you how to order that size. If you need a different size with different specs you will have to reorder." I don't remember her advising me to seek council (sic), but I do remember her saying I needed an 11x14 and telling me how to order it. (Which I did wrong and Lisa "fixed") I exchanged five more emails with Customer Service and it was more important to them to fix blame as though that was the point. "We placed the order as it was received". I told them that Lisa had placed the order for me. I was offered 15% off on my next order "as a courtesy". I was ready to accept if the price was right. When I asked what my end cost would be for the product I need, the reply didn't answer my question and continued trying to fix blame on me. "You cancelled the first order." I told them that Lisa had cancelled the first order and that I'm now a new customer for Bay Photo. I'm a small photography operation and Miller's email customer service reps made sure they reminded me how unimportant my business is to them. read more

This is a review for mpix.com Mpix has proven to be a fantastic service. I am very pleased with the quality of the prints. That is a very subjective opinion because I do not have much to compare it to, but everyone that sees my prints is always blown away by the quality. When I have my stuff at a gallery, the quality of the prints is at least as good as the rest. One time there was an order mixup. I received a wrong print instead of the two that I ordered. I contacted customer support. The correct prints were at my doorstep the following day. I don't see myself needing to use another printing service any time soon. Outstanding quality, very competitive pricing, and excellent customer support in the rare event an issue will arise. read more

I have used them more than 3 times. Two out of the three were bad prints. They have to worst customer service I have seen. They will not correct the issue. They claim they they have the best system. They wont give you and other name other then the manager. DO NOT USE THEM! read more

I love Miller's prints. They always do a great job and the quality is outstanding. I really have no complaints... especially with the free next-day shipping - that's HUGE for me. I see a lot of complaints about customer service. I have always gotten extremely prompt, almost immediate responses from Miller's whenever I have a question over email. I was not satisfied with the color correction they had done on my prints - the skin tone looked kind of washed out. So I emailed them and got a response immediately. The woman I talked to really wanted the whole story, I could tell they weren't going to remake them without a fight, so to speak, but in the end she gave in and agreed to remake the order, which I appreciated. read more

This is a review of mpix.com, a subsidary of Miller's Imaging. As a professional photographer, I expected my order to be turned around in about "24 hours", as they profess on their web page.. Problem is, it is 4 weeks later and I still do not have any prints. I called over 10 times, and was promised the prints were being overnighted each time. They use USPS and don't use tracking numbers, so my prints could be anywhere. Unfortunately for me, these prints were being ordered for customers, and now this poor service is affecting my business. They were quick to refund my money for the order, however on the last call to a manager today, I was told "there is nothing they can do" about my prints. My service was extremely bad, Be aware that if you are printing photos or prints with this company, do not count on mpix for a quick turnaround, or for that matter, even your prints. I would have given them negative (-) stars if I could. What a pain. read more

Been a Miller's customer for years- absolutely THE best products, customer service, and customer experience you'll ever find. They're amazing! read more