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    Millis Insurance Agency

    2.0 (1 review)
    Closed Closed

    Services - Millis Insurance Agency

    Car and truck insurance

    Homeowner or property

    Vehicle

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    11 years ago

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    Fitzgerald Insurance Agency - Your local independent agent.

    Fitzgerald Insurance Agency

    (2 reviews)

    one of their business customers hit me. I spoke with Steve when it first happened and he told me he…read morewould submit the information and would hear from the carrier the next day. Two weeks go by and he's passing the buck to the business and the business is standing by that they submitted all the information needed. I then called the carrier myself to submit the claim. Steve's lack of care, ability to follow through and general sense of awareness is astounding.

    I called for commercial truck insurance and spoke to the owner of the company he seemed very nice…read moreand willing to get me a good rate & said he would call me a couple of days with quotes. After a week went by I called and left a message he never called back, after another week I called and got him on the phone at this point he had no idea who I was or why I was calling so I reminded him and he soon remembered and started to look for his paperwork at this time he asked me what I was currently paying for insurance I responded I would rather not say because I am shopping for a better price, He then said "well I don't want to do business with someone who wont share information" I said I have received several quotes and no other companies have asked & why would I tell them all I need is there best price, not to just beat my current rate by a few dollars. At that point he started telling me "how he does it" I told him how unprofessional he was and thanked him for his time & hung up. For what I pay a year for insurance I don not need to deal with a pompous ass who cant return my calls. Go anywhere but here !!!

    Foley Palenscar Schortmann Insurance Agency - Steve Palenscar CIC LIA

    Foley Palenscar Schortmann Insurance Agency

    (5 reviews)

    I also want to detail my own personal experience due to the other user's 1 star review. My father…read moreis a retired insurance agent, so 4 years ago, I asked if he could help with my policies (home and car) after my previous agency relocated too far away. He found that I was way over insured in some areas (car) and underinsured in others (home, umbrella, etc). Since he was retired and now out of state, he didn't have the ability to handle it all himself. My father recommended Steve Palenscar (a contact he made in the past as an insurance agent) SPECIFICALLY because he knew he would personally work with me to get properly insured, not use a preset default from a computer program. Long story short: Through a discussion over the phone about my finances, assets, family, etc, we were able to personalize my coverage to suit my family personally, and I am now adequately covered in case someone makes a claim against anyone in my immediate family (umbrella policy). I'm not an insurance expert, but I am paying less from my combined policies and am actually better protected. Below is part of my Google review related to customer service received so far. Since change to this agency, I have purchased 3 cars and Steve Palenscar has handled just about all of the painful RMV tasks that I have normally had to deal with. That includes having one of his guys wait in line at the RMV to get my plate for me! The 3rd and most recent vehicle purchase is what prompted me to write this review. I purchased a salvage (aka. totalled) car from an auction in Georgia, and soon learned that getting an out of state salvage car legally registered in MA is quite an ordeal. As always, I have been able to email Steve for help and advice and typically get all my complex questions answered in a day. I was given a simple set of tasks to complete, and he will handle all the rest. I cannot recommend this agency enough.

    Steve and staff are the best, always there to help with all your needs. We have been with Foley &…read morePalenscar for many years and have many policies with them. We would like to thank them for many years of excellent service!! michael & Bridie B

    Millis Insurance Agency - autoinsurance - Updated July 2026

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