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    Milton Costmetic Dentist

    5.0 (1 review)

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    10 years ago

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    Dental 1 - Ai-Phuong Pham DMD - Office

    Dental 1 - Ai-Phuong Pham DMD

    4.8(56 reviews)
    1.5 mi

    My appointment with Dr. Pham was exceptional. She really took the time to explain my oral health…read morecare very diligently with each section and tooth of concern. Dr. Pham cares about your overall health and wellbeing, she even arranged extra time to sit with me and chat about other issues related to sleep and breathing (all important to oral health). Overall my experiences at Dental1 have been great, the office is so cozy with a welcoming and helpful staff. I always look forward to coming for my appointments. I've also grown an affinity with watching home renovation shows now because it was always on the screens when I'm in the dental chair.

    I Would Not Recommend due to Extremely Poor Communication…read more After my initial X-ray visit, I was told the doctor would contact me virtually to review the results since I'm not local. When I didn't receive a call, I followed up and spoke with Miranda and the experience was incredibly frustrating. She was extremely difficult. Instead of helping, she was combative and dismissive. We went back and forth on the phone for about seven minutes over a simple request: arranging the follow-up call I had already been told to expect. I had to ask multiple times before she finally agreed to have the doctor call me directly. When I asked when I could expect the call, she told me the doctor is "busy all day, every day" and couldn't provide even a general timeframe. That response was unprofessional and unnecessary. I completely understand that doctors are busy but basic communication and courtesy should still apply. This interaction made an already stressful situation worse. I hope management addresses how patients are spoken to, because no one should have to push this hard just to receive follow-up.

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    Dental 1 - Ai-Phuong Pham DMD - Meet Dr. Pham, our caring and talented Dentist!

    Meet Dr. Pham, our caring and talented Dentist!

    Dental 1 - Ai-Phuong Pham DMD - We offer Zoom Whitening.

    We offer Zoom Whitening.

    Dental 1 - Ai-Phuong Pham DMD

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    South Shore Smiles - We want you to see what we're seeing with digital x-rays on the big screen.

    South Shore Smiles

    4.5(26 reviews)
    4.9 mi

    This is a very biased dentist I came across this dentist as I was looking for Invisalign they were…read moreadvertising a discount for Invisalign so I thought I would reach out they schedule a video consultation immediately when the dentist saw me she immediately changed her demeanor when I showed her my teeth she said I need to see an orthodontist although I have been seen before for Invisalign and have never been told that I needed to remove any teeth that was her way of dismissing me due to my color this is a very prejudice dentist.

    Please don't be fooled by the number of 5 star reviews like I was…read more I was really excited to contact this office after seeing the Invisalign promotion and reading so many positive reviews, but unfortunately my experience did not match the expectations. When I first called, I was offered a virtual consultation the following day, which I completed thinking I would be able to schedule an in-office visit shortly after. However, I was told the next available appointment was about a month away. Although that was frustrating, I still scheduled it. Later, my sister received a follow-up text from the office about confirming an appointment. She also had reached out to inquire about Invisalign. But By that time they finally replied to her, she had already decided to move forward with another dental office, so she asked if I could take that available slot instead. The office replied saying that would be fine. However, when I was about five minutes away from the office, the receptionist, Hannah, called and said there had been some confusion and that I should keep my original appointment. That was extremely frustrating because I had already rearranged my schedule and was on my way. It didn't make sense that I was told I could come in if I ultimately couldn't be seen to conduct the appointment in its entirety. When I eventually had my appointment, the doctor and the back-of-house staff were very kind and professional. The visit itself was going well, and I told the doctor I wanted to move forward with Invisalign. I was then told it would take about four weeks for the trays to come in. I've had Invisalign before and know it often takes closer to two weeks, but I was still willing to proceed. The biggest issue came when discussing payment. I was given four payment options, and I asked if I could use my dental insurance and pay the remaining balance with my CareCredit card. I was told that wasn't possible. They mentioned they asked the doctor and apologized, but the answer remained no. I've never experienced a dental office being so restrictive about how a patient chooses to pay. It also makes the promotion offered very misleading considering that's not what's advertised. Overall, while the doctor and clinical staff were pleasant, the confusing scheduling, poor communication, and inflexible payment policies made the entire experience frustrating and ultimately felt like a waste of time. Unfortunately, I wouldn't recommend this office.

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    South Shore Smiles - A look inside our treatment rooms.

    A look inside our treatment rooms.

    South Shore Smiles - Dr. Alice Cheng, DDS, FAGD

    Dr. Alice Cheng, DDS, FAGD

    South Shore Smiles

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    Milton Costmetic Dentist - cosmeticdentists - Updated June 2026

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