I just saw a rating of one star for South Shore Smiles, and I find this to be laughable! I have been a patient of Dr. Cheng's for at least 10 years, and I am telling you, hands down, this is the best dentist I've ever been to. I have been to A LOT of dentists, from Newbury Street in Boston to Canton, MA, other dentists on the South Shore, and no one compares! They are exceptional! Ten years ago took one more chance to find a dentist I could trust, from Dr. Cheng, to Dr. Nguyen, the front office staff, and the best dental hygienist ever, Christine, I'm so, so glad I did. If you take a chance like I did, this is what you will receive: clinical excellence, empathy, performance, transparency, education, compassion, consistency, and trust. I give them ten stars! read more

This is a very biased dentist I came across this dentist as I was looking for Invisalign they were advertising a discount for Invisalign so I thought I would reach out they schedule a video consultation immediately when the dentist saw me she immediately changed her demeanor when I showed her my teeth she said I need to see an orthodontist although I have been seen before for Invisalign and have never been told that I needed to remove any teeth that was her way of dismissing me due to my color this is a very prejudice dentist. read more

Please don't be fooled by the number of 5 star reviews like I was. I was really excited to contact this office after seeing the Invisalign promotion and reading so many positive reviews, but unfortunately my experience did not match the expectations. When I first called, I was offered a virtual consultation the following day, which I completed thinking I would be able to schedule an in-office visit shortly after. However, I was told the next available appointment was about a month away. Although that was frustrating, I still scheduled it. Later, my sister received a follow-up text from the office about confirming an appointment. She also had reached out to inquire about Invisalign. But By that time they finally replied to her, she had already decided to move forward with another dental office, so she asked if I could take that available slot instead. The office replied saying that would be fine. However, when I was about five minutes away from the office, the receptionist, Hannah, called and said there had been some confusion and that I should keep my original appointment. That was extremely frustrating because I had already rearranged my schedule and was on my way. It didn't make sense that I was told I could come in if I ultimately couldn't be seen to conduct the appointment in its entirety. When I eventually had my appointment, the doctor and the back-of-house staff were very kind and professional. The visit itself was going well, and I told the doctor I wanted to move forward with Invisalign. I was then told it would take about four weeks for the trays to come in. I've had Invisalign before and know it often takes closer to two weeks, but I was still willing to proceed. The biggest issue came when discussing payment. I was given four payment options, and I asked if I could use my dental insurance and pay the remaining balance with my CareCredit card. I was told that wasn't possible. They mentioned they asked the doctor and apologized, but the answer remained no. I've never experienced a dental office being so restrictive about how a patient chooses to pay. It also makes the promotion offered very misleading considering that's not what's advertised. Overall, while the doctor and clinical staff were pleasant, the confusing scheduling, poor communication, and inflexible payment policies made the entire experience frustrating and ultimately felt like a waste of time. Unfortunately, I wouldn't recommend this office. read more

I typically am not one to write reviews, but finding south shore smiles has truly changed my life! As someone with extreme dental anxiety, I had been struggling for years with finding a dentists since moving out of state. I originally came here for an Invisalign consultation and ended up booking my cleanings and fillings here. They made all my appointments back to back the same day so I can fit Invisalign and getting back on track with my oral health fit into my work schedule! I had Invisalign IPR, a cavity filling, and a cleaning all in one day and left with ZERO pain. The numbing went away within 2 hours and I was good to go at work! I never imagined I'd say this but I genuinely can't wait to go back and finish getting my oral health on track. Thank you Dr. Cheng for helping me get my confidence back with my smile & guiding me through my oral health goals with zero pressure. Love it here! read more

Dr. Nguyen is the sweetest and makes you feel so comfortable! She's truly the best dentist I have ever seen and I'm so grateful to have found this office! It's clean, up to date and feels welcoming! read more

I'm so lucky to have found this office so close to home! I started coming here last year during their renovations and was a pleasant surprise to witness the transformation on my 2nd visit. The office is clean and modern. The staffs are cheerful and knowledgeable. Dr. Nguyen did my initial exam. She was kind and not pushy with any dental works. On my next visit, Dr. Cheng recommended a filling which she did an amazing job. No pain during procedure and didn't need to return for a bite adjustment which was always the case in the past with previous dentists. Also took my wife to join me on office switch and she, too had a pleasant visit. We're both not a fan of dentist office in general but at least we won't dread our next visit read more

Oh I love them ! So lucky to find this place for my whole family. They are super nice and very professional! The real professional dentists not salesman! My 9 yrs old have filling done , and he said he feels nothing at all. I got mine done too and I don't feel any pain! They have so much patience with my two non stop talking kids and old cranky daddy. The office is super clean and fresh. Highly recommended to all friends and family! Ladies in the front desk are super nice, making appointment is very easy. And they care the community, I just found out they ran some charity events for the community in their parking lots too. read more

This continues to be the best Dentist in South Shore! Great staff, perfect dentists and a beautiful clean office. The kindness and professionalism is amazing. We have been using them since Dr. Chang bought the business From Dr. Hains. We feel so lucky to have have them in our life. read more

Dr. Cheng is very responsible for managing customer expectations in delivering superior levels of service. I am so satisfied that I have a chance to get my Invisalign done in South Shore Smiles. My smile looks better than before. read more

Dr. Cheng and her team is really accommodating and always put their patients as their first priority. I had some overseas travel in November 2017 for 2 weeks, my jaw has suffered some problems during the trip. So I explained my situation to their administrator Mary on the phone who informed Dr. Cheng. Mary called me back the next day informing me that Dr. Cheng really wanted to make sure my jaw is ok and the team was able to squeeze me into their very busy schedule on Saturday the day after. I've been seeing Dr. Cheng for the last 8-9 years in 3 different clinics she has been part of and very glad she is my primary dentist! read more

Dr. Cheng and her team are amazing! They are kind, professional, and responsive to the dental needs of my whole family. If you are on the South Shore and are in need of a new dentist, look no further. read more

My family has been going here for years. Dr. Haines recently sold the place to Dr. Cheng and he couldn't have picked a better successor. From the extremely hospitable receptionists/hygienists to the doctors, South Shore Smiles is the place to go for dentristry. I recently got a few fillings and I usually get super ~anxious~ in the dentist chair. However, Dr. Cheng explained everything and the procedure was completely painless (obviously). The doctors just have a way of easing patients' worries here and you can tell they really care. Plus side: they play some great music here. I recommend this place to anyone on the south Shore or even in the Boston area. It's a short cab ride around the rotary from the train station. read more

The dentist is usually one of the last people you want to visit but Dr. Cheng and her staff make the visit very comfortable and welcoming. Walking into the office, it feels like you're going into someone's home; the waiting area has a very comfortable couch! For years I had been debating whether or not to get my teeth whitened because I heard the teeth get sensitive when it's done but with several weddings to attend, I bit the bullet and decided to try it out and am so glad I did. My teeth were noticeably whiter and I got several compliments on them. The in office whitening procedure was relatively quick. I was able to listen to my music during the procedure so the time flew by. Jenny, the dental assistant walked me through each step and told me what to expect so there were no surprises. I would definitely recommend the in office whitening. read more

Everyone here is amazing. I had a dental emergency and was, of course, PANICKED. My dentist wasn't available and I was referred to Dr. Cheng by a friend and patient. It was also their short day, as they were all working on Saturday. Let me tell you, they made every effort to be sure that I was seen and treated ASAP - and I wasn't even a patient of theirs!!! From the compassionate front desk staff to the doctor herself, I was treated with such kindness and care. Dr. Cheng was able to correct my issue in MINUTES and painlessly!!!!!!! From first phone call to when my issue was fixed, it was less than 90 minutes! Dr. Cheng is a star and I am pleased to recommend her whole heartedly. read more

Initially, I had an appointment for an Invisalign consult. Dr. Cheng was professional and graceful with her consult. After looking at my teeth, she recommended that braces were the way to go and then provided me 2 community referrals to follow up with. She was thorough and extremely sweet. I will be back here for my next dental check up. read more

Very nice and professional staff. Dr. Cheng gives good advice on dental procedures and truly cares about her patients. Glad to have found a dentist in my neighborhood that provides services with a smile. read more

Dr. Cheng is an incredible dentist. She is kind, thoughtful and very skilled. I felt very comfortable with her and her entire team is very pleasant!! read more

I visited this place based on the good review at the yelp. and I also think the Dr cheng is a very nice doctor. I have booked the root canal treatment three month ahead at the front desk, but my appointment was getting canceled for twice,the first time was canceled one week before my appointment without explanation. I rescheduled , but the second appointment was canceled again at the early morning of the appointment day. I was told the doctor got stomach ache . So finally I decided to go to see the different dentist. read more

Dr. Cheng is the best! My husband and I have been seeing her for years and are so happy for her that she now has her own practice. She is always kind and professional, and knows how to listen to her patients. My husband has had multiple fillings done by her and is finally flossing and being preventative with his teeth. You can tell she is putting a lot of effort into her new office and her staff also. Susan is an awesome hygientist. She is always patient and sweet, and most importantly gentle but effective. What a great team! read more

I needed to find a new dentist and found Dr.Cheng through other reviews. I am very happy I did find Dr. Cheng. Everyone in the office was very helpful and pleasant and Dr. Cheng was terrific. I highly recommend Dr. Cheng and her staff. read more

Amazing office from the moment you step in. Dr Cheng is the best and her team follow suit!

After a long time of going there, my old dentist started introducing new employees and equipment and it was confusing and the staff got ruder. My whole family had gone there so we all needed a new dentist and eventually we found Dr. Cheng and instantly I knew she was the one for us. She was nice, attentive, her staff are all excellent, she isn't aggressive and filling a cavity never hurts. She really goes above and beyond for each of her clients. After every visit, she makes a home call to confirm that everything went well and is alright. Also, she convinced me (with no pressure) to get Invisalign, and it was the best decision I have ever made. My teeth have never looked better thanks to her, and she really knows what each and every person who walks into her office needs and she will do everything in her power to make sure they get it. I can't even say enough good things about her, she 100% knows what she's doing, she's so smart, she's so nice, and we will never need another dentist. read more

Dr. Cheng is a nice and heart warming doctor, of course professional as well. She pays attention to every details and she does her best job. Love her! read more

I have been a patient of Dr. Cheng for 3 years now and I have to say, she makes me feel so comfortable and makes me dislike the dental process a little less. She is patient and listens to your concerns. She is also very detail oriented and her skill to bond teeth is perfection. I always get compliments on my teeth when she fills in my spaces. read more

Always a stress-free experience at South Shore Smiles! Dr. Cheng and her staff effortlessly ease my nerves every time. I always feel well taken care of, and and my expectations are always exceeded! read more

Always a great experience here. Dr. Cheng is young energetic and talented dentist. I highly recommend her!

Hands down, Dr. Cheng is the best dentist I've ever had (and I've been to quite a few!) I even followed to her South Shore Smiles practice even though it's a longer drive because she is just that good. A few years ago Dr. Cheng did some crown work on one of my back teeth and it looks and feels so natural that I honestly forget that tooth is crowned; even the procedure itself was painless compared to previous crown work I've had done. Best of all, she is extremely patient and truly puts the care of her patients first. I've never, ever felt rushed and it's such a relief to not have the stress of worrying about my teeth or upcoming dental work anymore. Very grateful to have Dr. Cheng as my dentist. read more