We had the absolute best experience with this business. We rented e bikes and it was such a great…read moreday. The wonderful staff met us in Defiance at the Katy Trailhead. We rode to Augusta. We were able to stop along the way at some beautiful spots. They picked us up and shuttled us back to Defiance. They went above and beyond my expectations. I will definitely be renting from Joe again. Perfect experience.

My son and I decided to rent e‑bikes for the day, and we are SO glad we chose Revolution Cycles in…read moreWashington, MO. From the moment we walked in, the experience was fantastic. A young man (I wish I remembered his name!) helped us right away. He explained the rental terms clearly, was incredibly friendly, and made sure we had the right size helmets. He also walked us through the bikes in detail, which was super helpful since we were new to e‑bikes. We weren't familiar with the area and weren't quite sure how to get to the riverfront. The owner, Joe, stepped in and personally guided us in the right direction. That level of customer service is rare and so appreciated. Everyone in the shop was welcoming, helpful, and genuinely kind. And let me just say... they have some AWESOME sunglasses. I may or may not have walked out with four pairs (lol). Highly recommend this store -- great people, great service, and a great experience all around.

The wife and I have been coming here since they were in the small spot by Gordon's Cheesesteaks…read more It's been awesome watching them grow. The new location is great, and I can't wait to come back when it's warmer and they've got those big garage doors open. The pizza is top notch -- the Buffalo chicken is hands down the best buffalo chicken pizza I've ever had. The ranch is homemade and unreal. The staff and service are always amazing. When my son was just two years old, they even put together a little balance bike for him to ride around. That kind of stuff sticks with you.

If you just want a GOOD pizza, go to Pedal 'N Pi. Great dough with a good amount of chew,…read moredelicious toppings, and wood fired - yum! We had the house made sourdough and wings. Will say I'm not a fan of the sourdough app as they were pretty toasty and hard to eat. The wings had a nice sauce! Oh, and the cinnamon roll - MUST HAVE. Service was wonderful!

Cordially helpful and diligent They came in early and on…read morebudget Great place great peeps

Wow! We went shopping for bikes at a bunch of places in the STL area and this place had the best…read morecustomer service by far! Beyond helpful and patient with us as we figured out the best bikes for each of us! Even helped us set up the bike rack on our truck. Definitely recommend!

Awesome and trustworthy service, knowledgeable sales team, and a great selection of bike options…read more(kids, mountain, electric, gravel, hybrid, road, ...etc.).

We were looking for e bikes and was in the area so we stopped in. They were attentive and didn't…read morerush us, even they knew we weren't into buying.

I wanted to get a kick stand put on my husband's bike as well as get the seat lowered as a birthday…read morepresent. The bike factory took care of me and got it all done quickly while I waited. I purchased some lights for his bike also. They were helpful and friendly and I REALLY appreciated him helping me get the bike back into the car because I really struggled getting it in there! If we need anything in the future, we will definitely come back to The Bike Factory!

My ebike developed a sudden problem the other day while visiting Edwardsville. It seemed like the…read morefront brake was not releasing fully. I took it into The Bike Factory to see if I could get someone to diagnose the problem and hopefully fix it before I left town the next day. The young man, technician, looked over the bike immediately and quickly diagnosed that it was a fender problem that he was able to make an adjustment to and the problem was resolved in a couple of minutes. It is rare to encounter this customer focused approach at a business these days. Our experience is a credit to the owners of this small shop for fostering that kind of business policy. Their technician saved my trip. If I could give them 10 stars I would. Thank you.

We cannot say enough positive things about the staff at the Cyclery. Every single time I enter the…read morestore, I am greeted with a warm hello, and the staff is always willing and eager to help answer any questions or provide any support needed. It is refreshing to enter a store that could be very intimidating to welcoming smiles and approachable staff willing to help. While having some service work done on my road bike, we stumbled upon an incredible deal on a used road bike for our son. All three staff members in the store took so much time to make sure our son was comfortable on the bike, everything was adjusted to his comfort level, and he knew how to actually shift the gears and get on and off the bike. It is hard to find places with such consistent stellar customer service. We have been visiting this shop for four years, and have never had a negative interaction! Thank you for always being so welcoming and kind! This is a great shop for old and new riders alike. It's a great place to find just what you need, with a great service department, and staff who can answer all of your questions.

Paid 500 for a bike yesterday, fully paid receipt in hand, ready to walk out the door. Wont fit…read morein the car, so i ask the shiloh store to hold it for a day and they agree to do so. I come back in next day and they won't let me take the bike without another $20 for the kickstand that was attached already attached the bike that i had a receipt for marked paid in full. The kid has bike with a kickstand. You've lost a family of bike riders.

We purchased a brand new bike less than one week ago. The seat started to unravel. We called and…read morewere told to just bring it down and they would work something out. We drove the 30 minutes to be treated extremely poorly by the "mechanic" and basically told it was our fault. He was so rude and condescending that we retrieved our seat and just walked out. Less than zero customer service.

Despite living 2.5hrs away from The Cyclery & Fitness center, I will happily make the drive to see…read moreDave and the crew here. Yes, there are bike shops closer to where I live, but the service and support we get from this shop is worth the trip! You are greeted and treated with warmth and such amazing knowledge. Being a novice cyclist, I have a lot to learn and Dave is unmatched at his ability to share his knowledge and experience. The other folks that work here are excellent too!!! I tell everyone, if you're looking for a bike, need yours repaired/serviced, need accessories, or just some advice,,, this is hands down the place to go.

Really knowledgeable and they set me up with the right bike for me. Everybody there seems to really…read morebe into cycling and we're very helpful.

These people have repaired the brakes on my Rollator twice…read more First the left side then the right side. Their Staff is Second to None and their Prices are Very Reasonable. I was Very Fortunate That they were able to Repair it the same day. They always seem to be busy; which is a Good Sign. I highly recommend them!!!