If I could give this place a negative 5 I would, trying to get anyone one the phone who can…read moreactually help is impossible. My family and I were trapped inside this place for over an hour because the code they gave us didn't work upon exiting. Actually had to have to police come to help us get out. The company did nothing.

I would never rent a unit from them. I went in to rent a unit and was lectured on how I would be…read morerejected by God because we (my fiance and I) lived together w/o being married. He said, and I quote, "fornicators and whoremongers will not be granted entrance" and I should "move out or get married". I was in shock...it was a surreal moment. I am a Christian, and I hope, considered a kind and caring soul. The Bible is not a weapon. I will pray for you.

From the owner: Storage unit rentals, including climate control.read more

I went there today and had a great experience with this U-Haul facility. Peyton was very helpful…read moreand accommodating. I would recommend This Facility in the Parkersburg area.

Let me tell you a story about my recent experience with Uhaul. Back in December, I tried to help a…read morefriend by renting a truck from Uhaul so she could move. I told her that I didn't feel comfortable driving and that she needed to get someone to be the driver. She got a friend of hers (I didn't know him) to be the driver. We go to Uhaul and are almost through the rental process when we're told there was an E-alert on someone on the rental. E-alert means someone owes Uhaul money from an old rental. After calling the customer service number, we found out that the guy who was going to be the driver had a rental back in 2017 on which he still owed $170. So, they refused to rent to us that day. Well, now it's 3 months later and I find myself needing a pickup truck to move some items. I book a reservation and go to Uhaul. Got almost through the rental and lo and behold another E-alert comes up. So, I call Uhaul customer service and they have associated me to that guy who had the rental back in 2017. They will not disassociate us and unless I pay his bill, they will never rent to me again. This has got to be the most ludicrous policy I've ever heard in my life. How am I supposed to be held accountable for someone else's debt when I had absolutely nothing to do with the debt. I merely tried to help out a friend and now I'm banned from Uhaul. Even if they would offer to rent to me today, I'll never spend another dime with that company. Penske will be my go to moving truck company. You've got to do better Uhaul.

Piss poor company. Wouldn't have them move my trash cans down to the curb. Not only do they charge…read moreand arm and a leg for mileage. They went not even a mile down the road and doubled the moving charge. Once again I wouldn't recommend them to move anything for me again!

Almost 2 weeks ago, I hired this company to move items from a townhome to an apartment. Chris, the…read moreowner, seemed cordial at first... saying his guys would do the job as close to four hours ($500 "deposit" and $134/4 hrs. thereafter) as was possible. The 2 guys that showed up on moving day (20 mins. late) looked a bit skeptical. They came in & began moving some things. At some point, they decided to take a smoke break. I received a call & I had to go to the new place to do paperwork. I asked the guys if they would be o.k. if I left for an hour or so. I hated to leave them alone with my stuff, because they clearly needed supervision. I returned my keys to the landlord and returned to the townhome. The dark-haired guy said they were headed to the apartment. I asked if they'd be there in an hour. He said they would. I showed up at the apartment & they had parked the semi right inside the main drive to the building! I went to the apartment and noted a few things that had been brought in. Unfortunately, it didn't occur to me to inspect my belongs at the time, so I went back outside. Apparently, at some point, the guys attempted to move my sofa, but couldn't because "it was too long." Instead of telling me there was an issue or loading the sofa back onto the semi, they placed my sofa in a fire escape!!! I did not discover this until after they left! They left behind MANY of my belongings... ALL of my personal belongings (a lot!), a very cherished family photo album that held my only pics of my son & other family members, stereo system, unopened containers of arts & crafts supplies, trash bags, freezer bags, SOS pads, paper towels, cleaning supplies, laundry detergent, aluminum foil, typing paper, computer paper, my cookbook collection (Joy of Cooking, BHG, 2 vegan books, Oprah & Rosie, thick/hardback cooking vegetables, Not Just Beans cookbook & menus, etc.), exercise equipment (5 pieces), vintage Bonkers! board game, vintage Othello board game, vintage Clue board game, Payday board game, Perfection board game, Connect Four board game, vintage chess set, UNO card game, Skip-Bo card game, 3 decks playing cards, 12-15 puzzles. Also missing was antique wood 2-shelf storage unit, table lamp with pewter base and modern maroon lampshade, clothing (much), shoes (8-10 pair), books (20+), Wolfgang Puck stainless steel large cooking pot, full/opened container of Folgers coffee, unopened bag sugar, son's clothing/shoes/trophies (5), many (8) storage container. Between 4-5 that afternoon, the dark-haired guy approached me & said they were going over on time & that if I wanted them to finish the job, I would have to call the person who was paying for my move & tell them they would have to o.k. them to charge her credit card $490 MORE!!!!! I said I was not calling her (so I could stress her out, too??!), so... what does this guy do? He goes behind my back, gets my friend's phone number & calls her, himself!!! He lied to her about how long they had been working, then turned around & lied to Chris (company owner), as well!!!!! All in all, they bilked her/credit card for $990.00, for a move from North Pkbg. to Vienna (not far from old Kmart). All that, after Chris promised it would not cost over $634.00. Their math, indeed, does not compute. While the other guy was shoving my loveseat through the doorway, he said something to t.v he dark-haired guy about not messing with it, because he "broke the frame." Also, at the completion of their half-***** move, the dark-haired guy came up with papers in-hand. Not explaining anything, he said, "Sign here, here, here & here." Then, he turned & left.

We rented a unit from here and it had our lock cut off and replaced with another. Our things were…read moretaken from inside. There is no security outside the lockers, no cameras, lighting or fencei. Only a one strand cable that anyone can step across. Management offers no support for problems that arise such as this, also the door on our unit has a damaged track. the only maintenance i saw was grass cutting. Would not use this business again. 6/16/20