I wanted to leave a review because I've genuinely had such awesome experiences at this store. The…read morestaff is friendly, attentive, and always willing to help. The manager also deserves recognition; you can tell that she really cares about her customers and her team and makes an effort to find the best way to help. It's nice to walk into a place where you're greeted with a good attitude and feel that they truly care about the service they provide you. Great team and great customer service!

Customer service us the worst. I had not been in this store…read morein a long time because of the bad service, but because I needed to go to the store next door I decided to give them an opportunity. I regret it. The service was as bad if not worse. I was there 1st on the line. They looked at me and said nothing, just continued doing whatever they were doing. I waited a while waiting to at least ve acknowledge, but nothing, as if I was invisible So. I left the store.

Spoke to Jose who claimed to be the manager, he was quite rude. Online showed a clearance price for…read morean item and he claimed that was not the price and would not honor it despite it showing clearly that was the price. He quickly got rude about it when I asked more and said he would not do it and to leave. I've never had such a bad experience don't go to this store these people have such terrible service. This is why this store has such low ratings

today i had encountered a very disrespectful "royal" young man. he clearly had a disability no…read moredisrespect, i don't think they should be hiring people who are incapable of having basic etiquette. i walked in walking around with my boyfriend and did not happen to see the line on the floor separating the employees from the customers, so i walk past it browsing the store having a conversation, and he stops me telling me that it was common sense to not go behind the line. mind you, no sign saying that only employees can go behind there. worst experience ever.

Very fast and , Professional Service We went for a battery…read more replacement and installation kudos to Lázaro for his professional Work

Both guys are on their phones. No customer service skills at all. They wouldn't even acknowledge us…read morewhen we ask a question.

Really? No one has rated this kick ass location on Yelp??…read more I have been coming here for many years buying parts for all of my cars. Today was no different- needing to get lug nuts for my 2010 RX 350. I thought I was going to be smart and buy them directly from Toyota (for my Lexus being as it's the same) and even Toyota wanted almost $7 each (and I needed 20) I called in the morning and Shaira answered, told me she would have all of them ready for me by the time I got in. As soon as I walked in, paid $2 and change a piece , thanked her for her great service and walked out saving $100!!! Thanks as always!

Kiki is a standup guy. He's done several jobs for me over the years. I can send my wife there with…read morethe confidence that she'll be treated with respect and won't be taken advantage of.

While I didn't meet with the actual owner (Kiki) I did meet his son Victor and an employee Chris…read moreand I have to say that these guys helped out me tremendously! My A/C was blowing out hot air so Victor took my car in for a quick diagnosis even though they were extremely busy. He was very kind and knowledgeable. Prices were great compared to other companies I called. I highly recommend them for all your car service needs!

the BEST Customer service from Angie! Anything you need for…read moreyour car Angie will help you get it. If the part is out of stock Angie will order it for you and later call you the minute it arrives. If you need help diagnosing a problem your car might be having she will help you find a n honest mechanic. Thank you Angie for everything you do for me and my family's car needs

Excellent service, great variety of materials, I was helped by yohan to replace my windshield…read morewipers, definitely would recommend and will come back again

Called Carlos to install some new headlights, new bezel fog lights, and a 3rd brake light. Gave me…read morea fair price and scheduled me later that week. Fast forward to today and I couldn't be more impressed with Carlos's work. Dropped the truck off around 1:30 pm and got a call back at 4 pm to pick it back up. Couldn't be happier with the job he did super clean wiring and made sure to save all original components for me. (even some bulbs that weren't being used anymore by the new headlights) I highly recommend contacting Miami HID!

Very impressed and happy with my service truly professional, great customer service/experience,…read morethey tailor to you as a customer better than any other shops that I have been to, I had a special order, I asked for a very specific wiring for my lights because I wanted to add "switch back LEDs", I asked to have all of my lights replaced (headlamps, interior lighting, side mirror lighting, etc..) and I have an Cadillac Escalade so it's large car and very time consuming, and yet these guys were able to take care of everything that I had asked for in one day with very careful attention to detail! I am beyond satisfied, in fact the end result is better than what I was expecting! I would highly recommend "MIAMI HID" to any family or friend with confidence that they will be Satisfied with their work! I'm going to post my before and after pictures on this review so you guys can see!

This might be the scummiest most slimy mechanic I've ever been to. The lady at the front tries to…read moreup charge you on every single part of your car and then swears she doesn't make commissions which may be true but the mechanics definitely do and when I brought that up to her she stuttered and stayed silent with no response then just said Im sorry. We came in for a starter and then she said my car would be stranded if they didn't change the serpentine belt when my car has 30 thousand miles on it, so they changed it without talking to anyone and added 300 dollars to my bill. I genuinely have never had a good experience at a fire stone don't take your car here if you actually want it honestly fixed. I wish I could give no stars

Had my Lexus IS fixed with them. Great customer service! And fast service, would definitely…read morerecommend to my friends and family!

Great service! I went to the Auto zone across the street to get my battery and check engine light…read moretested, the employees were rude and not helpful. I then went to O'Reillys to try again and received actual help and wonderful service. Damian was attentive to my needs and provided excellent service, he helped me find an actual solution rather than brushing me off like the employees at the auto zone. I will definitely be coming here first next time!

Had what I needed and it was very quick service. Plenty of staff around so no wait at all to get…read moretaken care of. Efficiency is key for me.