Just wrapped up hands down the BEST car-buying experience I've ever had--huge shoutout to Jeremiah…read moreat HGreg From the jump, he was straight-up, no games, no pressure, and actually listened to what I wanted (rare these days). He made the whole process smooth, fast, and honestly... enjoyable. Every question I had, he answered. Every detail, handled. No runaround, no surprises--just solid, professional service the whole way through. If you're tired of the typical dealership nonsense and want someone who actually has your back, go see Jeremiah at HGreg. Dude sets the standard. 10/10 experience--would absolutely buy from him again.

Saw mixed reviews and wanted to give them a shot as my son saw a car he was interested in. Started…read moreoff good as online rep called to confirm the vehicle we were interested in and confirmed appointments to come see it. Arrived at the time of appointment and greeted with a sales reps that didn't know the meaning of a smile. Then only to find out the car we came to see wasn't available at the dealer and it was at the west palm beach location going through an inspection! Why??? Why confirm appointments and why post the vehicle being available at Doral when it wasn't. False advertisement and bait and switch tactic likely. However, luckily my son was also interested in other vehicles at the location so it kinda worked out. Another issue as well was their key management system as they seem to have a hard time finding keys for the car we where interested in and when found and ready for a test drive, they had trouble finding keys for cars that were blocking us in. Advice to call the dealer directly to confirm availability compared to dealing with the online customer service. And be prepared to wait! Everything else is also true about other reviews with the high dealer fees of $1299 and a mandatory protection plan that's $1699 which along with sales tax and title and tag fees will likely add $4000-$5000 extra for your out the door price. Although it's all extra fluff, it's common with many dealers so continuing your search for a car anywhere else you may encounter similar outrageous fees.

I cannot believe I am writing this, but I actually had a great experience here. I was in the market…read morefor a used car, and via CarGurus.com, I found a current model year Honda CRV with very, very low miles here. I called ahead and confirmed they had it. When we arrived, Simon was ready to show us the car. We took a quick test drive and then returned to the dealership to engage in the usual song and dance. Simon returned from the manager's office with the typical BS stuff tacked on, and we had other cars to look at, so we departed. After looking at all of our options, we thought the CRV here was the best. I texted with Simon the following day and asked for the add ons to be removed and negotiated the dealer fee down a little. Much to my surprise, we were able to quickly agree and come to a deal. The only catch was that I needed to finance the car to get the advertised low price, but they said I could pay it off before the first payment. Juan, the finance manager, was great - no BS, no games. I ran all of the documents through Claude AI and confirmed that there were no tricks, no secrets, no "gotchas". We were able to e-sign the documents from home. I ubered to the dealership and arrived at 12:30. I was in the car exiting the lot at 12:54! It seriously could not have been easier. Please be advised that they keep the dealership refrigerated to arctic levels, so if you need to spend anytime there for negotiation or credit approval, bring a sweater! And a coat! And maybe some gloves! Kudos to Simon and Juan for not being the stereotypical vultures! This was a really relaxed and stress free process.

This was my first time going to a dealership, and I honestly didn't expect it to be this easy and…read morefast. I walked in a little nervous, but everything went so smoothly, and I left the same day and very quickly driving the exact car I wanted. Big thanks to Earlys Mursuli Remis at Doral Volkswagen for making the whole experience simple and stress-free. He was super helpful, patient, and made sure I felt comfortable every step of the way.

Great service from Ocean Mazda Doral. My car performs better and has clean air after replacing the…read moreac filter here. Thus they have a great system of procedure, nothing left, everything's great. Don't expect too much on customer service. Thank you Mazda!

I recently dropped my car off around 1 PM on my workday for a tire rotation. Since the process was…read moregoing to take 90 minutes, they sent me in a Lyft back to work. Later in the afternoon, I received a video recommending multiple things I should have worked on. Ultimately, I decided to only have one of the recommendations done on top of the tire rotation. Around 5 PM that day, I received a notification my car was ready for pickup and that I would need to get there in 50 minutes (before the shop closed). Unfortunately, I was unable to leave work until 7:30 PM, so I was informed I could pay online and my keys would be left with the sales team (which was supposedly staying open later). By the time I arrived at the dealership (roughly around 7:45 PM), no one was there. A janitor informed me that the dealership closed 2 hours early for a holiday party so there was no one to give me my keys. She kindly walked me over to the holiday party, which was full of dealership employees. I spoke to one gentlemen and explained the situation. He told me there was nothing he could do and told me to come back in the morning (even though I told him my working hours were before the dealership opened). Due to the fact I was not helped, I was not able to get into my home that night (my apartment keys were in my car). I had to sleep at a friend's apartment and my dog was left alone for almost 24 hours due to not being able to access my apartment. When I arrived the next morning, I had to miss work to pick up my car. The gentleman who got my keys in the morning told me he was at the holiday party the night before and that he would've been able to assist me. Oh...and my keys just happened to be inside the front desk of the lobby I walked in the night prior and the key to that desk was just sitting behind the computer screen the entire time. The reason I share this information is because I find there is a glaring lack of communication and empathy at this business. After spending over $600 for repairs, I was left without my car, access to my apartment, and missed a work day. It's obvious that customer service or even just human decency isn't valued here.

This weekend I became an expert of navigating all things auto…read more I owned a 2013 Nissan Rouge, and to be honest this car has really done the most for the last 13 years. However, cars cannot last forever and when it was time to retire my beloved Rouge, my first stop was Carmax to see the value so I could use that towards a new car. On Friday, I put in all the information about my vehicle into the Carmax website and got an offer that was valid for 7 days. Carmax gave me more than Carvana and so I took that online offer to the dealership on Saturday. The dealer offered me much less than the Carmax offer - so I walked out of that deal, and went back to Carmax to see the official appraisal. I made an appointment online, arrived on time on a Sunday afternoon (the last day of the month) - and was out with my appraisal which matched the online quote in real life in 40 minutes. I found this to be quick and painless, and a great experience. I did not get a car from Carmax, but I feel like they gave me a great and fair offer on my car which helped me leverage a great deal at a dealership for a new lease.

Former Employee I…read moreworked at CarMax, and while the company talks a big game about integrity and customer satisfaction, the reality behind the scenes is a lot messier than they'd like you to believe. The "customer first" image is pushed hard, but as an employee, it often felt like numbers and quotas came first--by a mile. Cars were rushed through inspections to meet deadlines, and there was always pressure to move inventory, even when it clearly needed more attention. That famous "125-point inspection"? Let's just say it's more about checking boxes than actually checking the car. Management varied wildly--some tried their best, others were more interested in micromanaging or playing favorites. Advancement felt more political than performance-based, and good employees were often overlooked while others coasted by doing the bare minimum. If you're thinking of buying a car here, double-check everything and don't rely too heavily on the CarMax "stamp of approval." If you're considering working here, just know that the culture isn't nearly as polished as the commercials make it seem. Disappointed to leave with such a bitter taste, but I can't say I'm surprised. May god look over this company and renew its workforce and maybe they can stay true to there words .

The best car buying experience in all of Miami can be found at Doral Toyota when you get to deal…read morewith Gretel Santana in the Internet Sales Department. She is an amazing executive who makes the buying experience a pleasant and easy process. She is no holds individual that gets to the point trying to get the best deal and makes the process quick and easy. Also focused on what your needs and wants are and without the haggle usually associated with car buying. Josh is also a sales person at Doral Internet sales and makes the most efficient and easy process for you to enjoy your purchase. We've been continually renewing our leases with Gretel and her team at Internet sales and would definitely recommend their services.

NEVER AGAIN. If I could give this place zero stars I would. This is a follow up review to my…read moreprevious one sharing my discontent with their lack of customer service. They supposedly conducted a multipoint inspection on my car, which I paid for but I was told nothing of the results. Come Monday morning, my car doesn't start due to the battery. Now, if they really inspected the battery during the multipoint inspection they could have caught that and told me and I would have taken care of it that same day; but no. This man didn't check shit and now I'm late to work because of battery issues that could have been prevented if Doral Toyota employees would be competent and care about their customers. Needless to say, I will never come back to this place and I would tell the public to avoid this place at all costs.

What a joke this dealership is!!! They get you here with straight out lies from a guy named Aline…read more(if anyone wants to see the texts with all the lies feel free to let me know via this review and I will shand then the manager Jorge Vazquez literally tells me I'm wrong and it is the truth! I will tell you the sales girl Lisandra was incredibly sweet!!!

If I could give it zero stars I would. You will get ripped off but any where else. Cars sold there…read moreare dolled up nicely but will break down immediately after purchase. Buy anywhere else.

OMG!!!!!!!!!! HANDS DOWN!!!!!!! AUTO NATION CHEVROLET DORAL Is the ONE STOP SHOP when purchasing…read moreyour next vehicle!!! They have amazing customer service and get the job done! I highly recommend them! Thank you Lazaro Jr, Jose, Red, Yuri!! Te amo MUCHO

I would like to express my disappointment with the pricing I received at several Chevrolet sales…read morecenters. However, my experience at the Doral location was especially frustrating. After the manager learned that I had secured a better deal elsewhere, he dismissed my agreement by saying it was "nothing special" and claimed the price could go much lower. This interaction felt unprofessional and disrespectful, rather than helpful or customer-focused. I believe customers should be treated with respect, regardless of where they choose to purchase a vehicle, and this experience fell short of that expectation. See below transcript with manager! Doral Chevrolet to be avoided!

Mike Martin at Midway Ford Turned a Stressful Situation Into a Great Experience…read more I brought my Ford F-150 in for recall 23S65 -- a rear-axle hub bolt issue that, if left unaddressed, can cause loss of drive power and even prevent the truck from staying in park. It's a legitimate safety concern, and I wanted it handled. What I didn't anticipate was how long it would take. As it turns out, this particular recall has been plagued by severe parts shortages -- at one point there were reportedly over 100,000 vehicles waiting on backorder nationwide. My truck ended up being out of service for over a month, and that's where Mike Martin came in. Before I even had a chance to stress about being without my truck, Mike had already arranged a loaner vehicle for me -- completely unprompted. I didn't ask, I didn't hint -- he just made it happen. What truly set Mike apart was how he communicated throughout the entire wait. He reached out regularly with honest updates, never left me guessing, and was always upfront about where things stood with the parts delay. He made it crystal clear that the holdup was a Ford supply chain issue affecting dealerships across the country -- not something anyone at Midway could control -- and that transparency made all the difference. No runarounds, no vague non-answers, no feeling like I'd been forgotten. Just consistent, genuine communication from someone who clearly takes his role seriously. By the time I finally picked up my truck, I wasn't frustrated at all -- I was genuinely impressed. The parts shortage was a national problem that no one at the dealership could fix, but Mike controlled everything he could control, and he did it exceptionally well. If you're bringing your F-150 in for this recall -- or anything else -- ask for Mike Martin. He's the reason a month-long wait felt manageable, and he's the reason I'll keep coming back to Midway Ford.

Worst customer service... My boyfriend and I went to look at a few trucks... once we got to talking…read moreabout the numbers we experienced the absolute worse and disgusting customer service we walked out and left. I would not recommend them at all... I would never buy a vehicle from them after being talked to the way we did.

I had a great experience with Javier Vargas at Lorenzo Buick GMC. He was kind, patient, and…read moreaccommodating throughout the purchase of my Subaru Outback. Javier made sure the vehicle was ready to go and worked hard to provide the best deal possible. I truly appreciated his professionalism and would highly recommend him.

I had a disappointing experience with this dealership regarding a pricing discrepancy on a recent…read morevehicle purchase (2022 Mercedes GLC300). The vehicle was advertised online at $37,990, but the final contract reflected a higher amount -- a difference of $1,582.90. I was clearly told that in order to receive the advertised price, I needed to meet two conditions: trade in my vehicle and finance through the dealership. I agreed to both. As a result, I traded in my vehicle and accepted financing at 7.09% APR, even though I had already secured a 5% rate through my bank. While in the finance office, I repeatedly asked to review the full breakdown of numbers before signing. The finance manager, Jesus, told me I would see everything at the end and stated that "the numbers are what the numbers are." After reviewing the loan documents at home, I discovered the pricing discrepancy between the advertised price and the contract. I brought this to their attention on March 13 and was told on March 18 that it would be reviewed. Since then, despite at least four follow-up emails, I have received no response. This is not about negotiation -- it is about honoring advertised pricing and basic transparency. I am still open to resolving this directly and will gladly update this review if the issue is addressed. However, the lack of communication is concerning. Buyers should carefully review all numbers and ensure everything matches before signing.

I came to Acura from trying to purchase a Taos from Volkswagen next door, where I was treated…read morehorribly, and met Ben. Ben was an angel from the start. He told me he'd get me in the car I wanted today that he would do whatever in his power and I thought yeah yeah sales pitch. But boy did he come through for me like no salesperson has ever done before. The finance manager Vicente and the manager Leo were phenomenal as well. At the end of the day, I left with my dream car. Needles to say I hope to continue a professional relationship with Ben and associates. Thank you so much guys!

Avoid going to this dealership. These guys are not honest. Specially the salesman Ben - Bahman…read morePishgou. He list the cars from dealserhip on his facebook account for less money and when you call him he does not mention anything and ask you to come to dealership to make the deal.. I found a car on his facebook page and asked him about it and he made me come to the dealership. I drove an hour to get to the dealership and as i was about to get there he texted me telling me that the car is over 50k now , and then i called him on it telling him that i can buy a brand new one for that price so he said go buy new and hung up on me. Not only that but before all this, i spoke with internet manager Adrian Perez and he told me the price too over the phone and told me oh we do work with our customers but you have to be present on site for us to make a deal. Alter all this communication i drove that far and was then told that the price is now higher. VERY Disappointed on how i was treated. A dealership is represented by how they treat their customers but they clearly dont care about their customer service.