Eric the "manager" was the worst. I bought a product from there and it was faulty. when I went back…read moreto ask for an exchange they at first refused. They told me they dont do returns. I literally bought it 30 minutes prior. they finally agreed to exchange it. keep in mind the product i have was fresh out of the box brand new. the one they were trying to give me was obviously used. most of the paint was chipped off it was covered in oil and dirty. when I told them this was not an even exchange he said take it or leave. I don't have to help you in anyway.

unfortunate thing is this place doesn't even deserve a rating other than a negative one. the asst…read more manager was so mean. I love two hours away and needed to borrow some channel locks and first off he didn't even know what they weee which is very disturbing since he works at an auto parts store. second off he was very short and rude. I cannot believe how I was treated. I have been a great customer with O'REILLYs for years and this store will never get my business again!!!!!! horrible

10/10 Daniel was so helpful with finding the right battery for my car and installing it. Super…read moregrateful, it was half the price of the dealership estimate.

Outstanding customer services from Noah, at the Hopkins, MN, store. Went there in panic because I…read moregot a warning in my new car that the battery in my key fob was running low and I should replace it right away. I had no idea how to replace the battery, it looked very complicated. It was late in the evening, so I pulled in the Oreilly Auto Parts store in Hopkins, MN, and Noah offered to help me. Although he didn't know, he tried and took the whole thing apart, figured it out and put it back together. Thank you Noah SO MUCH for such an outstanding customer service!

Wonderful manager, and employees. I was needing help after my car broke down and instead of an…read moreexpensive tow, these talented people became angels to me in my time of need. Not only did they help me sort out what needed to be done to get me home, but they stayed with me until more help arrived. To say that they went above and beyond would be a massive understatement. I am so thankful for the now two experiences I have had here, and five stars just isn't enough!!! Thank you especially to the manager! What amazing people.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

A+ for customer service. I stopped in on a Friday night during a snow storm. One of the wiper…read moreblades broke on my car. After I picked up a replacement and tried to attach it the new blade didn't work. The guys working (Serio and the manager) actually came outside in the storm to help me. Incredible. Thanks guys!

I wanna specifically point out Sergio and Shawn(Shaun?) for helping out. I had an issue with what I…read morethought was my front left brake pad being worn out, but Shawn helped me deduce that it was actually my back left, figured out with me what to do to get the issue resolved, which is due to a motorized parking brake issue with this year of my car. Sergio was awesome with helping me return the brake pads I got, and made sure I knew the proper course of action to continue. Both are absolute class acts, 6/5 actually but 5/5 because that's as high as it lets me go. Whatever y'all are paying them, it ain't enough haha

must have changed owners or passed down to children…read more brought a chain saw for sharpening on Monday. called on Thursday to say damaged can't sharpen. I knew it was dull but not damaged. just to much extra effort to sharpen. Hardware store is sharpening it now. Sure is different from the last time I was there.

I'm a equipment tech at a country club, been going to Twin City Saw for years for parts,…read moresharpening, tools, the whole 9 yards. I'm always met with a warm attitude and an aptitude of knowledge from the staff. The turnaround time for ordered parts isn't the fastest, but its consistent and they will always alert you when the parts arrive. Prices are reasonable as far as authorized-dealer-OEM parts go. I know my company has been giving Twin City Saw business for 10+ years, and I plan on continuing giving them my business for years to come.

I made a stop here for carwash items and I was surprised how clean this place was. The items were…read moreall organized and the place had a faint smell of new car. I have not been here in a long time but it's worth checking out. They have a large selection of car care products and tools to get most jobs done. The staff was very kind and professional and ready to help. They do accept tap payments and have new state-of-the-art POS.

This store kicks ass for getting parts and prices. The dudes who work here know what the hell they…read moreare talking about or they don't say shit. Kong is a valuable employee who does a great job searching for your stuff and getting the right stuff first time at it. I preorder stuff and its always come in on time. Don't remember the older guy's name but he offered some advice on a few things I was on the fence about. I have seen the guys outside helping people who ddo not wrench with basics and never saw a guy upset at having helped someone. They installed a lady's headflights and that was a 30 minute procedure. I have used the code reader several times which is awesome cuz I aint buying one. If we move out of the eastside I'll probably still make the trip to shop here.

They looked up the headlight I needed, even went and got in from the aisle from me, and then put…read morethe headlight in my car. It was the laziest shopping trip ever. Basically needed to walk in the door, hand them my card to pay for the lamp and they took care of everything else. They didn't even make fun of me for not knowing how to change my headlight myself. Although there was some teasing when they discovered I bought my last headlight at Walmart. I will definitely be back next time I need something for my car.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!