I was a client at Waters Edge for almost two years. I really loved it for the first year, and…read moredidn't really have anything bad to say about it. I did the adult ED IOP for a few months, saw an therapist and dietitian, and even saw a medication management provider. I LOVED my therapist and dietitian. They were such great fits for me, which I was not expecting because I have been through so many providers historically that were not great fits. However, after one year, everything changed. My therapist was randomly dropped off the face of the earth, and out of nowhere I got a phone call saying "sorry your therapist doesn't work here anymore." Then, I was assigned another random therapist who just happen to have an opening. Shortly after, several other providers also dropped off the face of the earth at waters edge... and out of nowhere patients were all without providers. Patients who already have trust issues, were given no closure with the provider they had built trust with, when the owner of waters edge could have at least allowed providers to explain they would no longer be working for waters edge. That aside, I also was really frustrated with the financial department. I am so blessed with great health insurance. Therefore, I only had a $20.00 copayments each visit. I was pretty good about making my copayments at the time of service. However, there were a few weeks I would forget- sometimes even a couple weeks in a row. And, at one point, I had $40.00 outstanding (two copayments), and Kristy called me several times to threaten "placing my account on hold, which meant cancelling my current standing appointments and not allowing me to be seen, until the balance was paid in full." It was $40.00!!!!! TWO VISITS! I simply forgot... and, I explained this to Kristy. Therefore, I was so frustrated that she would call me more than once, and over such a small amount of money. I feel guilty posting negative things, because as I explained- when I was seeing my original providers, everything was great! I sung praises about waters edge and was more than willing to make the commute to Burnsville. However, things dramatically changed over the last few months I was a client there.

Care quality: Very poor. They listen to you vent, type, tell you when your time is up, and bill…read more That simple. Its all about generating revenue. I never received any therapeutic assignments, homework, or coping skills. They don't follow up or even ask you why you're leaving. Obviously don't care.