It's beautiful and the staff is great. Lovely grounds, great amenities. We chose it for my mother.read more

Tour was great and I was excited about moving in. My husband has stage 4 cancer and wanted me to be…read morea part of a community after he dies and me not feel lonely. We filled out paperwork & paid pet deposit.. We then saw nurse for assessment and she asked my hubby mostly questions. She then told  me we are not a good fit;" We would have. Been a good addition to The Rivers. They cashed check vs mailing back.  6 wks. I finally have my check returned.

I recently was in Augustana HCC after a hospital stay. I was more than surprised at what I…read moreexperienced. I have heard so much negative about nursing homes. Here the facility and staff are top notch. It is modern, clean and well maintained and, most of all, the nurses and aids were fantastic. My needs were well cared for and the staff anticipated many of my needs. They even treated the "grumpy old men" (and there were lots of them) with care and polite understanding. The cleaning staff were "Johnny on the spot": I was amazed at how quickly and prompt they were at picking up and cleaning any mess. The food is good. I am not a connoisseur but was very happy with it. Each resident had an individual, but common, menu. The individual meals were tailored to each patients needs and desires. I was mildly surprised that when someone asked for additional items they were usually provided. Again, the dining staff were very friendly and accommodating. I had approximately 15 meals there and only one was disappointing. As most people, I do not really want to be in a NH unless necessary, but when I need it, I will choose Augustana again.

From the owner: Holistic in focus and dedicated to innovation, Apple Valley Village Health Care Center provides…read more24-hour skilled nursing care for those with advanced health care needs. The compassionate care team includes physicians, nurse practitioners, registered and licensed nurses, nursing assistants, therapists, social workers and chaplain who work together with a deep commitment to high-quality clinical and personal care.

My grandma lived here for a little over 2 years. Emerald Crest seemed like a decent place at…read morefirst, it didn't have those gross smells, the staff were nice, it always appeared clean, the rooms are spacious & have private half bathrooms. My grandma has dementia and started to decline rapidly over her time span here to the point she couldn't walk anymore or feed herself. Our family would visit often enough to where the day staff got to know us pretty well. My grandma would often have bruises and cuts and would cry and say that the male staff at night were hitting her and handling her rough. We would pop up from time to time and find the male staff "hiding" or sleeping in the visiting room. When confronted why my grandma would still be sitting at the dinner table hours past dinner, not changed or properly helped for bedtime routine they would brush it off because they always assumed we would come do it. We ended up putting a camera in her room which captured her falling due to her being left in her room for hours a day and needing assistance going to the bathroom and they wouldn't check for hours. Also found that they would often remove her from her room at random hours to "go to the bathroom" which was odd because she had a bathroom in her room. We even offered a commode that they could roll right up to her bed so she wouldn't have to travel far. We often had to clean her room (which is fine) because we wanted it to be properly cleaned & for her to be comfortable. We knew someone else's mother who was placed here while my grandma was here. She was very early in her dementia diagnosis and more aware. She also sustained bruises and said it was a male staff at night mishandling her. The staff member was moved to another house which is disheartening & terrifying. After my grandma had a sustained multiple injuries to the point we felt the decline in her health was due to lack of care the nursing home suggested we move her to the "hospice house" because they generally have more staff (but the flip side to that is everyone in that house needed A LOT more care and there was never enough staff). While in the hospice house they did push for my grandma to actually go into hospice because of the level of care she would need they obviously could not handle. My grandma had to wear diapers but she could still tell you when she needed to use the bathroom. We've caught them telling her to go in her diaper vs doing the work to put her on the toilet. She didn't like the feel of using the diaper and when she would use it they wouldn't change her for hrs which caused more issues. We'd often show up and she would almost always need to be changed. I feel like my review is getting a bit long and I've only covered 1/2 of the issues here. My grandma is no longer at Emerald Crest due to one too many preventable falls under their care where they tried to blame us when in fact that the staff neglected to care for my grandma while she was in their care.

From the owner: Memory Care Burnsville, MN…read more At Burnsville Emerald Crest by Cassia, seniors will find thoughtful memory care in an assisted living setting where each individual's personal preferences are valued. Our assisted living services help residents with tasks like dressing or showering and are tailored to their needs. Through specialized training and individual senior care plans, we partner with residents to maximize their abilities and encourage independence, enjoyment and opportunities for success. A structured daily program includes exercise, music, crafts and more. In addition, on-site visits by professionals who provide medical and therapy services offer convenient support for physical concerns. As with all our programs, memory care also includes spiritual support for residents and families. Current availability in our Vine and Marigold houses. Contact us for more information.

I worked here for two years, two long. I can say that the staff at PHS Bloomington care about their…read moreresidents and their work, with it showing each day. In fact, they serve a little TOO well, with little reward or benefit from the administration. Sadly, PHS Bloomington is fraying at the seams because of the toxicity that is present there, thanks to the Campus Administrator. Micromanagement, workplace abuse, quiet firings, you name it. Do your due diligence when picking this facility for yourself or your loved ones, because that toxicity does trickle down to the resident's care.

I took my mom here for rehab following a shoulder replacement, and we were generally satisfied with…read moretreatment. The place is aesthetically pleasing to look at, and it doesn't have that "smell" that some of these types of places are known to have exuding from them. Mom was happy with the room and the quality of the care. And she was especially happy with one nurse, who cut up her food. (Which, after having a shoulder replaced, really helped because she only had use of one arm at the time. It's a little disconcerting, though, that no one else seemed to realize that cutting up food with one hand for an elderly person would be a problem for her. And my mom isn't the type to say anything about it.) There was one major problem, at her release, as my mom was given a narcotic prescription to manage her pain. (She did, after all, have her shoulder replaced, which is major surgery and there is pain associated with the recovery of such an invasive procedure.) The problem was that the doctor left off the amount of narcotic pills for the pharmacist to fill. And the pharmacist CAN'T DO ANYTHING WITHOUT A SPECIFIC AMOUNT for narcotics. (They won't give you anything other than to suggest taking Tylenol!) And then we couldn't get a hold of the doctor, as (apparently) they're pretty much MIA for the weekend after 2pm on Thursdays. And, in my mind, this really was an severe oversight that so little help was available for my mom after the fact. Though I wouldn't let this little story dissuade you from coming here, BUT if you're going to be in need of prescription on an out-patient basis, I'd be doubly sure that it's properly filled out; particularly if you'll want to get it filled after 2pm on a Thursday.

Mom was discharged from the hospital to ebenezer long term care. My sister and I both come from…read morehealthcare backgrounds and understand that everything cannot be done immediately. The unit is extremely short staffed. Every time we needed something for mom (pain medication, etc) it typically took 45 minutes or longer to get any response. We moved mom to a different facility as soon as possible and the care was wonderful. Just proved to us how bad Ebenezer was. Most of the staff were kind, just overworked. I would not ever recommend this facility.

The building and amenities are nice and most of the employees are caring and helpful, but they are…read moreway understaffed. When a patient at the TCU pushes their call button for help, it usually takes a minimum of 20 minutes for anyone to come. Patients often can't hold it that long when they need to go to the restroom, let alone if they need help for an emergency. If you are considering their TCU, be sure to tour the building and look at the call lights in the hallways. You will always see several blinking and dinging at once, which means that these patients are waiting for help. If they can hire more employees to handle this issue, it would be a much better place.

My mom loved her time at Eagan Pointe. The staff was very caring to her needs the memory care. It…read moreis a beautiful place and I felt good having her live there.

This is a nice looking place and the staff seems ok most of the time. Every now and then there is a…read moredisappointing incident, but that can be expected anywhere. The food could use some improvement, and avoid the hair shop. Many problems with the billing for hair services, and the hair stylists seem to change often. Otherwise, a nice place for a senior to live.