Dr Dave is the best!! I called several weeks ago and got a same day appointment. Dr Dave was…read moreextremely kind. He treated my dog and asked me to call him for a follow-up in a few days. Since seeing Dr in person a few weeks ago, I have had three follow-up calls with him. He has prescribed a new medication over the phone and not required us to pay multiple clinic visits for medication. I highly recommend South St Paul Vet.

What a great experience for me and my dog Bowie. Dr Novak was very kind, knowledgeable, and a great…read morecommunicator. Bowie was incredibly calm the entire time, even through 2 shots and a blood draw. I highly recommend SSP Animal Hospital to everyone with pets. Oh, and they're reasonably priced and don't force any procedures, vaccinations, or meds on you. I am VERY impressed.

Some of the kindest people in this profession. They Took…read moresuch good care of us and our precious cat. Communication was great, and we would give this place more than 5 stars if we could.

This hospital doesn't care about your pet. This is my own opinion so take it as you will. I brought…read morea stray cat in Sat morning at 2am. I called first to make sure he could be seen and was told they could get in at 2:15am. So I drove the hour plus drive. They took him in the back and I filled out paperwork then sat there. I kept thinking I'd be seen soon so I kept waiting. They gave me a waiting room so I thought any minute now a doctor would come in. I waited there until 6am until a Dr finally came in to talk to me! 4 Hours! Then she proceeded to tell me every reason they couldn't help him. All I wanted was for them to get fluids in him to start getting him to feel better then I could continue force feeding him at home. I was so tired I couldn't think. She convinced me to put him down. Then I found out he was sitting in that cold steal kennel all by himself. I would've sat holding him out in my car had I known we'd both be waiting for over 4 hours. I HATE that they didn't just respect my wishes to get fluids in him so I could buy some time to take him to my real vet, who is amazing. I couldn't even see him when they were putting him down. I was told he'd have to go through more pain and agony becuase it's a different procedure if someone wants to watch. Now that I've had time to process everything, I hate that I went there. I feel so bad I let this kitty down. Just before we had arrived he started meowing at me and I told him it was okay, I'm taking you to get fixed up! But instead I drove home alone. Find another vet hospital if you can. In memory of Scout who was a stray but found someone to love him.

****UPDATE**** Recently brought my newest fur baby Kylo to…read moreAt Home. We brought him here initially because of the great experience we had in the past. Our Favorite vet, Dr. Kate, is no longer here. I brought Kylo in to get chipped because we have another cat with a weight problem, so we got feeders that work with chips. They do come with collar tags, but our cats are strictly indoor cats, and are not used to collars...so chips would work out best in the long run. We scheduled an appointment to get Kylo chipped. When Dr. Pepin came in, she first advised me that I should have had him chipped when he was neutered. I told her that at the time, it was not an issue, and it was an expensive option, so we didn't feel the need for it. She then told me that it's a big needle and it's better for it to be done when they are already sedated...I understood, but at the same time, we didn't need it done, so it is what it is. She still seemed to judge me, and said, "well, maybe you'll be better informed next time." She then proceeded to tell me they would try, but that the last time Kylo was in, he was a bit troublesome and they might not be able to do it because of his behavior. The last time he was there, he was a kitten. He has NEVER been aggressive, or any sort of problem whatsoever...I asked why she would say that, and Dr. Peppin said he was a problem at the end of his visit, which I don't believe for a second. He was a baby...She then discredited me and said "well it he was a problem at the end"...What end? Then aske if I was sure that we never had him chipped. I said I was positive, and she said, "we'll scan him just to make sure your memory is good". How condescending can you be? I loved brining my animals here, but this ruined everything. When my elderly cat who was 18 yrs old died, the doctor at the time was the sweetest and most supportive person I could ever hope for. Dr. Kate. Dr. Pepin, the opposite. I will be leaving At Home because of this. The judgement was unexpected, and definitely unjustified. I am a pretty confident person. I would not say I am overly sensitive, I can take abuse, but I love my cat, and I always have what is best for him in mind....So I didn't have him chipped when he was neutered, well that was a year ago, we are past that now...do I wish I would have done it then, Yes...but can I do anything about it now...No...But to be told, "well, now you'll be better educated for the next time"...as if I am some ignorant a hole pet owner, was too much. Goodbye. My family, who brings all their pets to you, will be leaving. It was a good run, and the rest of the staff for the most part is probably great, but this was the straw the camel didn't see coming....

Within the last year I adopted a healthy, elderly cat. Always kind of a picky eater, last week she…read morestopped eating completely. I had not yet taken her to a vet, so I called At Home Animal Clinic on the advice of a friend. They were able to fit me in that day, but were unable to do lab work because the cat was so dehydrated. They rehydrated her and gave her medication to help with her touchy stomach and had me bring her in the next day for blood work. When the results came in, they were not good. I made the difficult decision to have her euthanized. At Home accommodated us quickly so kitty would not continue to suffer. They were gentle and compassionate, and I felt their prices were reasonable. I highly recommend them.

Thank you for fixing up Ivan! He came in feeling terrible and was back to his goofy self within a…read moreday. Smart doctors and kind staff.

DO NOT BRING YOUR GREYHOUND HERE. Our greyhound dislocated her toe, we brought her here since we…read morecouldn't get in at our regular vet. I totally understand and respect that they need to triage patients, but we waited 4 hours before she received any pain management. Then, they insisted on taking xrays of the toe, despite dislocations being common in greyhounds and an easy fix. They also insisted on sedating her, despite her being a very chill dog, and despite sedation being riskier for greyhounds. After doing xrays, they told us that there was a "highly concerning area" on the xray that they thought was osteosarcoma, but that they needed more xrays to confirm. So we did more xrays. They still have not put the toe back in place. After more xrays, they say they're confident it's osteosarcoma, and go over how grave and serious that condition is, but say the radiation specialist has left for the weekend. Despite us advocating for them to put the toe back in place, they say it's too risky with osteosarcoma, and DON'T PUT THE TOE BACK IN PLACE. They also say greyhound anatomy is too difficult to splint, so they tell us to just rest and medicate her, and that we'll need to come back for MORE xrays and testing before amputating the leg for osteosarcoma. The entire process took over 7 hours and cost nearly $900. Over the weekend, she developed two new wounds on her toes due to the dislocation, and we made an appointment at another vet. Shortly after making this appointment, AERC calls to confirm that it's osteosarcoma, and to try to schedule us for more xrays and to begin the process of amputation. The second vet -- who specializes in greyhounds -- shared that the xray of her leg from AERC was blurry and her other leg and tail were overlapping the affected leg, so it wasn't possible to diagnose using those xrays. He put the toe back into place and then took more xrays -- no sedation needed -- and after reviewing them confirmed that she does NOT have osteosarcoma, but even if she did, due to her advanced age and limp in a different leg amputation would not be a proper course of treatment. Due to the deep wounds created from not treating her toe initially, she needed to start antibiotics. This vet also shared that AERC had mistreated a different greyhound recently who had subsequently come to him for aftercare -- and that after that experience, he contacted AERC to offer them education on proper treatment, and was ignored. So not only did we spend 7+ hours and nearly $900 dollars for our dog's toe to NOT be treated and for her to be given multiple unnecessary medications and sedation, they ALSO misdiagnosed our dog with aggressive cancer based off poorly done xrays and made an improper plan for care in what feels like an attempt to get more money out of us, and we had to get MORE xrays and medication to fix what they did. The entire process was incredibly financially predatory and inappropriate. Atrocious and incompetent care, especially considering they declined to get educated by a specialist after neglecting a different greyhound.

I started coming to this vet after I decided to keep a found kitten. Kitten was injured and I had…read moreto get her to an emergency vet right away. She needed stitches to be removed 2 weeks later. Life Care was suggested and I was looking for a new vet, so went to them. Decided to stay with them. Most of the doctors have been great. Most techs have been great. I think it's the ownership and staffing/scheduling; as I've noticed in the year and half or so I've been going, front desk staff changes. I've also not seen one of the techs I remember when I first started going there. They aren't retaining support staff and I can guess why they leave. The appointment/record entry is questionable. Regardless of the reason for the appointment, it has been entered as "wellness exam" 9/10 times. When you go to schedule via the portal- there aren't appropriate choices, or comment sections to add info. When you do think you picked the appropriate choice/wording and later check/look it up - the info has changed to generic "wellness exam". No idea of price until you get there and they suggest how to proceed and have you agree. Except for the very first visit, I'd usually never get out of there without paying at least $150, or in that ball park. I said, AT LEAST. Not "on average", but as in, no less than. Every. Single. Visit. Hundreds of dollars for blood work labs, before anything that requires anesthesia (dental cleaning, etc.) Go in for an issue, suspected injury, illness- whatever- and you drop over a hundred for exam, then more for meds. Then a follow up is scheduled for a week or so out- which again costs you over $100. My most recent visit was the deciding factor for me. They suggested a flea and heartworm preventative for my older cat (at the appointment) and I thought that made sense. I was all ready to get the med, when I asked about it for my other cat at home. The tech said they'd have to see my other cat in office before prescribing it for her too; mind you- that was the kitten, who'd constantly been there (as in, about every month) her first year of life for regular wellness exams and preventatives, etc. Refused to give the med for her without seeing her in office, but didn't explain why what was necessary. BUT wanted to send me home with the med for the cat at the appointment. WHY would I treat one cat with a flea preventative and not the other cat at the same time? What would even be the point? That is what I told the tech, and refused the med. I knew already, and didn't want to accept it... At that point and after all the other money spent there over the period of a year and half and red flags- it was completely clear that this hospital ridiculously over charges. Offers urgent care, but somehow the appointment will be days away- but will still be charged urgent care pricing...One way or another; either by exorbitant pricing for certain services, or by over scheduling/unnecessary exams. I have to go elsewhere.

I will not be returning here. I reached out near the start of business and was told I would receive…read morea call back shortly regarding an ongoing life threatening situation with one of my pets. after no call back, I left a review expressing my disappointment at the communication regarding this situation and life care responded with private information regarding my pet, their condition, and potential treatment options while not addressing the fact they never called me back and insinuated that their lack of communication was somehow my fault. additionally the situation at hand had been discussed with a specific vet and I had a verbal agreement of the process of care, and it was only due to this verbal agreement that I agreed to change vets in the first place, but being a critical thinker I understand that policies are polices for a reason and focused my review on the lack of communication. so not only did I not get a call back regarding a life threatening situation, the verbal agreement (which was not mentioned and not the reason for the review in the first place) was not honored, and they violated my and my pet's privacy. Do better, own your own behavior and the negatives that come from that, in addition if the receptionist named Kim is unable to be professional and respectful when there is a valid complaint, they should not be in the position to answer the phone.

Dr Keller and Dr Lucchesi are both exceptional, as is the entire team. I've been bringing my guinea…read morepigs here for several years now and the care they receive is top notch. Even when we had to put one of them down, we were treated with great compassion and respect and the doctors take time to sit down and talk to me each visit about every question I may have. The clinic can get busy because they have emergencies come through, but I don't mind the wait because I know they're providing the same standard of care to everyone who comes in.

This place is all about money. They don't care about your dog, cat or parakeet. I moved to Lake…read moreElmo and needed to bring my dog in. I asked if they had any openings and was told they just had a cancellation. I took the cancellation and then I was charged for an emergency visit. Next, my dog (17 years old) needs a groom and I simply needed an updated rabies shot. I was told I had to pay $135 plus the rabies shot for an exam. Rip off. Who needs an exam for a 17 year old dog? I simply wanted to make him comfortable during his last months.

We had Dr. Eric and his assistant come to the house to put our senior dog asleep…read more Dr. Eric talked us through each step of the procedure-going into another room while we spent time with our dog after giving her the shot for sleep and again after the final shot. He was calm and caring. Really focusing on us and what we could expect. A few days afterward, we received a floral delivery and a sweet note from his clinic. I can't tell you how much that helped in our grief during that time. We picked up our dog's ashes which came in a pretty wooden box along with a card from the box company-a tree had been planted in our dog's name. How cool is that!?

Apparently there's a nonrefundable fee for the appt but the receptionist didn't explain any of…read morethis. Last minute thing came up on Monday morning so I called to move my appt to later that week. Nope, apparently the $70 fee is forfeited and I have to pay another $70 for an appt later that week. Receptionist lady said I needed to call 24 hrs in advance which would make it Sunday, the day they're closed. Greedy.

I wanted to update my review since I first wrote this over 9 years ago. This is still one of the…read morebest vets in the TC area, offer many services/treatments/meds/testing/imaging, and the staff is wonderful. I now have two senior dogs that frequent the vet often and we have the wellness plan, it's worth every penny. I seriously couldn't recommend a better vet hospital.

Extremely overpriced and terribly inefficient. Do your dog and your wallet a favor and look…read moreelsewhere.