Love this bank. This branch especially is very clean, nice and has an awesome Keurig coffee machine…read morein the waiting room. I like it much better than the busy St. Paul location.

Good employees gone…read more Closes earlier. Now Fri at 1 pm. And closed all of Saturday & Sunday, Took 5 days to resolve fraud issue. NEVER HAVE ALL OF YOUR FUNDS HERE!

A worthless no good financial institution that people need to avoid. My son purchased a car 5 years…read moreago. He had less than a year owed. His bank account was compromised and he immediately called US Bank telling them the issue. A foreign representative stated "no problem" and mentioned the information was duly noted. Two weeks later he received a notice from these Terd Fergusons stating that his bill was past 30 days and it knocked his credit score down 114 points . He disputed the late charge and credit hit and US Bank did nothing...Save yourself a hassle go to another more customer friendly bank.

I just finished a near 3-year project with Gateway Bank that involved the purchase and finance of…read morereal estate, then the finance of an major renovation of the building. The project also included moving and expanding my dental office into the new space. That, too, involved the finance of lots of new dental and office equipment. I couldn't have asked for a better banking partner in a project that had so many moving parts. Being a smaller, locally owned bank, Gateway was nimble, creative and flexible. Like any construction project, it ended up over budget and behind schedule. Gateway was there at every step along the way. More than once they went to bat for me with the General Contractor to reign in costs. They were also persistent and thorough about arranging SBA loans for the project and were able to take advantage of their established relationships with the SBA brokers to make it all happen. My contact there was a V.P. with decision-making authority. The convenience of having his cell number - and round-the-clock access - cannot be overstated. Big projects have a life of their own and problems don't always present during "banker hours". Whenever I needed to talk money, Gateway was a phone call away. Done. The entire crew there is helpful and truly a pleasure to work with. As the project wound down, and the financial dust started to settle, I found myself regretting not having a reason to call the bank. Gateway Bank began my project as a banking partner, but ended as a friend. For commercial banking, these folks can't be beat.

From the owner: BANK LOCAL. Old Fashioned Service. Modern Day Products. At Gateway Bank you get a banker, not just…read morea bank. Mendota Heights-based Gateway Bank was founded with a clear vision of what a community bank should be. And we remain committed to conducting every transaction with that vision in mind. Our three core beliefs shape who we are and how we do business. 1. Outstanding client service. 2. Strong client relationships. 3. An excellent work environment. When you bank with us, you do business with highly-skilled, hard-working, knowledgeable professionals who make client service a reality. Focused on building and nurturing strong relationships with our clients and our community, our staff is dedicated to delivering outstanding service worthy of the business with which we are entrusted. We believe that our community is defined by the individuals and businesses within it. For this reason, we offer competitive personal and business products and services that aim to strengthen and enhance the financial well-being of our clients.

Had an absolutely infuriating experience at this branch this morning. I realize my timing happened…read moreto be bad, which is why I sat waiting in the lobby for a banker to speak to for 45 minutes. (I didn't know you could make an appointment, now I do.) When I was finally "helped", I was told my email address is invalid. The email address that I've been using with their service for the past TWENTY YEARS. There's no way it's "invalid," as I got an email from WF not three days ago. Something was clearly broken on their end in their IT department. (Originally I attempted to conduct my business online via their website, but it was non-functional, so I tried the mobile version, which was also non-functional, so I had no options but to go in-person, which was WHY I was even here in the first place.) Max asked me for a different email, but I don't want to confuse my accounts or their system any worse than it already is, so I declined. He said it was "necessary" and I asked why, and he said "to send an electronic consent." WTF? I'm literally sitting in your branch in the flesh with my government ID and I can't VERBALLY consent? Are you for reals?? At a loss, Max picked up the phone to dial into some other Wells Fargo helpline. I had to repeat all my private info over the phone in public to this schmuck, who then proceeded to INTERROGATE me about how much/how long/how I planned to use the funds. He would not proceed without this detailed information. Extremely rude! Finally I was allowed to consent verbally, and I was given a couple of figures/rates. This is literally all I wanted. Just some real numbers so I could make an informed decision about my banking needs. Is that so much to ask?? These f*ckers made it difficult, insulting, and wasted over an hour of my time. This is NOT how you should treat a dedicated customer.

If I could give a zero I would. We are moving our 25 years of business from Wells Fargo and going…read moreto a small local bank. I waited 35 minutes in line. They only had 2 at counter. Manager could have stepped in early to help but didn't. Here is the kicker, after all that time I got to counter to buy Euros for our overseas trip. At the end of the transaction he tells me that I will get them in three days! They don't carry Euros anymore! Good by Wells. Never returning.

Stopped in and had a pretty terrible experience - was a great location when Joe was the manager! :)read more

Crooks. Do not trust your Available balance" on the app. Apparently they will show you have a few…read morehindered, but keep everything pending, even though the balance reflects those purchases you've made. Before you know it you've paid hindered in "Courtesy pay". 10 years and it's a shit show of a bank. Do not use them. They'll give you the run around. I'll be closing this account in a few days. Kick rocks. The app is misleading as it gets.

To make an extremely long story short, when I moved to Rochester, MN, I needed a bank. Since I was…read moreworking at Big Blue, it made sense to open an account with IBM Credit Union. So, I did. Over the years, IBM Credit Union changed names. It is now Think Bank. I still have my bank accounts with Think Bank. The transition was seamless. My home branch is still in Rochester. Last month, when I was in town, I needed to withdraw some money from my account. I was staying in Eagan, so it made sense to visit this branch. It's next door to the CVS where I used to do my rapid COVID-19 tests at the drive-thru before I flew home when it was mandatory that you were COVID-free. I didn't go inside the branch. I simply needed an ATM, so I hit the drive-thru. With all Think Bank branches, the first few lanes from the left are with for folks who require a teller to help with their transactions. If you need the ATM, it's typically in the far right lane. It was the case here. I pulled up to the machine, inserted my bank card, and proceeded to use the ATM to withdraw money. It was straightforward and easy. The downside was that if you wanted to make a cash deposit, you couldn't. There weren't any envelopes unless you had a spare one in your car. This ATM wasn't as advanced as some here in Canada where it takes cash as a deposit without an envelope. It wasn't all that busy at the branch. I was the only one at the drive-thru. There weren't a ton of cars parked in front of the branch. It was nice visiting this branch. I had a good ATM experience. I have visited most branches in the Twin Cities. The one in Apple Valley still needs a visit. I may have a new goal now to visit all locations. There are a few in Rochester that I've never visited, either. (360)

I dealt with Andrew at the bank today. He went over and beyond what would be expected of him to…read morehelp me out! Thanks soooo much Andrew!!

They need to hire new people here i mean there customer service is so terrible special the Asian…read morelady is so rude

The branch manager, James, was beyond rude, hostile and had zero…read moreinterest in helping me resolve an issue regarding a wire for my dad. He lied several times about what happened, I knew he lied because I had done my own due diligence with the wire department myself. I have several personal accounts, and one business account and was treated like a criminal trying to steal money from my dad. He's a disgrace to US Bank. He wouldn't even listen to my issues and concerns. I've never received such terrible customer service from ANY business as I had from James. Disgraceful and very unprofessional.

This place is terrible, do not put your money there. They did not send us a re new notice for our…read morecd 2 years in a row, deducted $ 4500 in interest from us. They dont care, horrible customer service

I want to recognize Ruth at the Eagan, MN location for her truly exceptional customer service. She…read morerecently helped me replace a bank card for my son while he was away at college, and she made the entire process seamless. On top of that, she took the initiative to make sure he got the Wings app set up on his phone so he could access his account remotely--before I even asked. While other employees at the branch are friendly and welcoming with a wave or a smile, Ruth consistently goes a step beyond. She actively looks for ways to make my life easier and takes action without being asked. She's thoughtful, efficient, and genuinely helpful--exactly the kind of person every customer hopes to work with. Thank you, Ruth, for going the extra mile!

This was my first time at a Capital One Café, and I really love the experience!…read more Being a Capital One credit card holder I get half off on drinks and personalized banking here. At this location, I was given a nice little drawstring bag and bag of popcorn for being a member . I still have the bag and use it constantly during my travels, which is nice ! I love going to Capital One cafés and checking them out when I'm traveling !

I love this cafe as a resting spot while shopping…read more As a Capitol One cardholder you get half off drinks. Today they offered free cute luggage tags. My Iced mocha was delicious

After all the hoopala about their new website roll out, their iPad app doesn't work. You have use…read moreyour search engine to access the website. major inconvenience. I also have a Chase account. Much more user friendly and way to access with their app. Bremer, you need to step up your game.

Terrible customer service - you are better off using the ATM then to interact with the Tellers,…read moreCustomer Service Staff or Branch Manager.