The customer service at this Ace location is fantastic! Omar was extremely friendly and helpful…read morewith finding the hardware that we needed. He went above and beyond to make us feel welcome and his knowledge of the products within the store was great.

I was baited into the store because of a false advertisement on the store's website only to have…read morethe price switched on me at the register after I had already packed 30 bags of mulch into my car. The website stated that there was an ongoing promotion discounting mulch to $2.99 per bag but the store rang up $4.99 per bag. The store manager told me there was nothing he could do about it because I bought so many bags, despite the website noting there was a 50 bag max. I called the customer care team later that day and they also refused to honor the store's false advertisement. I am extremely disappointed in how the store manager and corporate customer care team have treated this situation. Ace has lost a once loyal customer. I will never be spending my hard earned money there again

Ambiance is nice, service is great and the food is very good. Nice place…read moreThey have hundreds of bourbon brands and they make there own beer. They have charcuterie boards of all kinds you can mix and match Fun place to drink and dine!

Went to Hardware in North Aurora and came away with mixed feelings…read more The good: ambiance is great and the drinks were on point. Had the Marilyn saison and a solid dark beer. Bar program is strong. The short rib pot pie was a straight up winner. Rich, comforting, and not trying to be anything other than good food done right. The bone marrow lost me. Cooked well, but buried under too many microgreens and then oddly topped with tortilla chip strips. No smokiness either. It felt more confused than cohesive. Where it really started to miss was the overall approach. A lot of "the chef intends this..." type explanations. It ends up feeling like the food insists upon itself instead of just letting you enjoy it. That's the bigger issue. This place exists in a space where I don't think most people want to meet it. Not casual enough to relax, not refined enough to justify the performance. Bottom line: good drinks, great pot pie, but the experience tries a little too hard.

I was returning some wallpaper that I had purchased online and the young lady behind the counter…read moreValinda was very patient and kind. The cash registers seemed to freeze up so she called another associate and after just a couple minutes, they were both working fine. I received my refund. And everything was good. Thank you Valinda for making my experience so pleasurable

They have some parking spots that are dedicated to the rental vehicles, I parked in one because the…read moresigns that point this fact out are handmade and obviously was lost to the elements and I did not notice. As I returned to my vehicle an employee was near my vehicle and pointed this out to me in a rather rude way. I had my young daughter with me and her language was unacceptable. In 10 seconds I would have been driving away and nothing would have happened but she couldn't believe that I parked there. I'm not joking, she massively overreacted and now here I am posting a review that will reflect my experience. She could've chosen a different way, just like I'm choosing to spend my money at a competitor for now on.

I have been a customer of Shorewood Home And Auto for over 20 years. The quality of their repair…read moreshop and sales today has passed the 120% mark. I thank you all for what you have done for me and my family. Lee Carmichael Wilmington, Il.

Had an excellent experience at the Homer Glen Shorewood Home & Auto location, thanks to Chris in…read morethe service department. I brought in an old Craftsman snowblower from the early 1990s that needed big time attention. Chris gave me a very reasonable estimate upfront and was honest about the challenge of finding discontinued parts for a machine that's 32-33 years old. I dropped it off the day before Thanksgiving 2025 -- and naturally, a heavy snowstorm hit that weekend on a Saturday, selling out every available snowblower with an electric starter under $1,200. Chris was patient and kept the estimate open while I sourced discontinued parts from eBay (electric starter, housing, paddles, and more). We both knew it would take time, and he never rushed the process. Once all the parts arrived -- including an idler pulley that thankfully is still being made and purchased from Shorewood Home & Auto -- the team completed the repair. The snowblower now runs better than it has in at least 15 years. This wasn't my first great experience with Chris and Joe in service. About three years ago, they repaired an Echo leaf vacuum/shredder that another shop couldn't fix correctly. Their work saved me hours of raking leaves and earned my trust. And a shout‑out to Monica in parts as well -- she helped me source a new front‑wheel‑drive transmission for a 20 year‑old Craftsman lawnmower back in August 2024, which I installed myself. Steve in Sales is also helpful if you are looking for new equipment. Everyone at Shorewood Home & Auto in Homer Glen consistently delivers excellent service, honest communication, and real expertise -- especially with older equipment that many places won't touch or repair correctly. Thank you Chris for your patience, expertise and knowledge; much appreciated. Please keep up the outstanding work. You've earned my business.

I've had this review in my drafts for awhile. I visited sometime ago and was impressed with what I…read moresaw. The location has a nice selection of furniture that seems to be beautifully crafted. The pieces are a little pricy, but that's understandable given that they are hand crafted. We visited early one Saturday morning and were there for at least 45 minutes. The store was crowded and there weren't enough employees present to assist waiting customers. We ended up leaving without ever talking to a store associate. We would have considered placing an order, but didn't because of of that. We ended up going to Walter E. Smithe instead and purchasing a dining room table there. Still I'd consider Rustic Elements as a possible option whenever I decide to upgrade my current furniture pieces.

We had a great experience purchasing our table at Rustic Elements. Scott and his staff were helpful…read moreand knowledgeable as we considered their wide variety of woods, styles and finishes. They sent the samples we requested, twice! . Thanks to their patience, we were able to get our perfect table. Just the right size, and beautifully finished solid wood. We were able to get exactly what we wanted for what we would have paid for lesser quality in a store. We love it!

We were having trouble with the lock on our front door and I called Chicago Locksmith. They were…read moreable to make an appt for the following day. Noah was amazing! Came, assessed the issue and instead of selling me a new lock which I thought we would need, he was able to rekey the lock at a more modest charge. He even shaved the lock entrance a bit so it would fit better given it's age.

Great customer service. Easy to schedule service. Good prices as well. Very happyread more

Such fantastic, unique options for all kinds of projects and, better yet, all of the proceeds from…read moresales go toward sustainability and workforce training. It's so great to see so many very useable items get salvaged and reused. Such a fun place to just wander and find hidden treasures!

Awesome, let me repeat awesome store - massive & so many pieces all over the board from a screen…read morewindow insert that fits my 1920s home to the perfect piece of saved flooring that I can wedge into my existing to finish a repair. Nice folks & just a great place to go find what you need & what you didn't know you needed -- like a candy store for adults who don't live in HGTV plastic grey land.