Let me start by saying - finding a good mechanic is hard to find especially for a BMW ... moving to a new town after living in Seattle- I was always being over charged and taken advantage of.... This is like a unicorn here!! Keith the owner answers the phone on occasion and clearly cares about the service he provides and it shows. When I arrived at my appointment the guy at the counter held out his hand and said Welcome I'm Tyler! He gave me a run down of what they do and also offered a loaner car?? Huge bonus - When I came to pick it up - it was closing time and Keith was such a sweetheart and said - I'll have someone Monday call you and total you up - what you are letting me leave without paying yet??!!! Maybe I've been jaded from city life but that never happens - the mechanic came out (Austin) and was super informative and told me all he did. Super awesome experience and you can count on me to return for all my service for my BMW. Last unexpected bonus - they washed and vacuumed my car!! Thank you guys for being awesome!! read more

Excellent service at a fair price. These people definitely know what they're doing and they're not trying to overcharge you. Highly recommend. read more

These guys are the best, great BMW knowledge, reasonably priced, great documentation, would definitely go there again!

My apologies to Keith and Keith Cox Autobahn. The work on my father's car I complained of earlier wasn't done - Keith did nothing wrong here. He simply provided an honest and straight forward estimate of the tasks and associated costs to put the car into good working order. The total to do so exceeded the value of the car so the work wasn't done...which is, of course, the logical thing. Again, my apologies to Keith and Keith Cox Autobahn - I jumped to the wrong conclusion and it's totally my fault. Thank you. read more

I recently purchased a Volkswagen Beetle from Keith Cox sight unseen on-line! Keith responded immediately and answered all of my questions. The reason I am writing this review is that in all of my years of purchasing anything, this one will be remembered! Keith went the extra mile throughout the entire process. He Priority mailed me the title and manual to make sure I would receive it. I arranged to have the car shipped to California and shortly after the pick-up I got an email from Keith stating he did not see some of the small chips in the paint upon his initial inspection and would be mailing me money for touch-up. The car arrived and looked fabulous! My faith in humanity has been restored. I am a VW enthusiast and now have a new baby to Love! There are no words to describe how this transaction was so seamless but most of all having someone go the extra read more

They programmed my car key, incredibly professional, nice and great customer service. This will be my regular car service spot from now on

I stopped in here to have my tail light fixed, not having an appointment and not even sure they could do it on my Volvo. But they told me they could fix it for me, they immediately took my car back. I only waited about 10min. The guy came back and said 'all done'! I asked where I pay and the guy said, 'don't worry about it!' Absolutely the BEST experience at an auto service establishment. I will for sure be going back for all our car services and recommending them to all my friends. Thank You!!! read more

They changed my oil, oil filter, engine filters, cabin filter, replaced some missing screws and returned my car very clean. Every person I interacted with from Tyler the service writer to Austin the mechanic were friendly and knowledgeable. They provided great old fashioned service so I'll trust my 2013 SL550 here again. read more

Keith Cox is great! I took my previous Volkswagen Golf TDI to them for service over the 10 years of ownership, including a timing belt, fuel pump and sticky ignition switch. More recently however, Keith himself helped my girlfriend buy a well maintained single owner Jetta TDI from his used lot. When the plates arrived, they even washed the car again. Would recommend Keith Cox for any type of service or car purchase! read more

Being charged $400 to turn off the warning light on my dashboard is excessive. I went to Google later and found out that using a reader was the only thing needed to decide to turn it off. I will not be back. read more

We appreciate the quality service and helpful communication we received. Our daughter is a WWU student and we live out of state. Dan touched base with us through every step and solved a chronic electrical issue with our Jetta. We are happy to have a local mechanic we can trust. read more

This business is great! They are always able to schedule me within a decent timeframe. They go over everything with you and more than willing to discuss all the options. Best part is they are usually able to give you a loaner so you can continue your day while your vehicle is being serviced! Honest and Straightforward. read more

I have never had an Auto Repair experience quite like this one. I would describe it but you would literally not believe some of the details. Keith quickly creates trust and his staff provide a Four Seasons service level except that they do it with with humility and good humor. Can't say enough: unique vehicle, few repair shops really understand it, no parts available and Sarah was searching Russian language websites (unprompted) to find options. They easily fixed small issues I was convinced would require a new transmission. They laid out multi-stage options for a potentially expensive repair quickly and easily. They communicate well and stay inside their quote. These guys have great reviews because they are the real deal. Bring your business there. You will not regret it. read more

In my 30+ years of owning (mostly German) cars and going to repair workshops, I've never encountered a more professional, knowledgable, sincere and courteous service than what I experienced at Keith Cox Autobahn! Keith and Dan were very thorough and meticulous, they've gone out of their way to help me identify problems with my car and exceeded my expectations for what I'd consider an excellent service. Well done guys! I would not go anywhere else if I needed to service my Mercedes! read more

Keith and staff are excellent to work with. Very professional and top notch operation. Thank you for everything.

These folks are the best... they always get the job done with a high level of expertise. And the car wash is a nice bonus. Strike up a conversation with Dan in the front office... sure to be a fun and interesting chat. The guy has stories... read more

The team at Keith Cox Autobahn know what they are doing. I brought in my MiniCooper and they were able to fix it for a very reasonable price, detail future work that needed to be done, and demonstrated impeccable service. I worked with Dan and Tyler and they both were very accommodating. They really went above and beyond for me and I truly appreciate their kindness and honesty. As a young woman, bringing in my car anywhere can be intimidating as I am often deemed a easy target. However, Keith Cox Autobahn was able to distinguish any fear and I trust them with all my Mini needs now. Do yourself a favor and bring your car in here! read more

More time has pasted and my impression based on personal experiences and first hand knowledge of others who have had their vehicles serviced at Keith Cox indicated a yet declining experience rating. I would like to see Keith Cox succeed as a valuable resource for automotive services in our area and I have returned myself since the previous review for an opportunity at redemption. I feel this was a much more real-world opportunity to shine compared to responding and trying to make good on valid concerns that I have already posted. Unfortunately, my experience while it was not terrible, was not good. It turned out to be an unnecessary inconvenience for us. I could have gone to the local dealer for this service but specifically chose to give KC the opportunity. I provided detailed information regarding what the car needed yet had to speak to the technician twice to clarify. The request and process was not technically complicated and for an experienced technician should not have presented any challenge to understand the request. In addition, the person I coordinated the service with was not the person who processed the transaction when the service was complete. The problem there was that the vehicle was kept longer than committed and not all of the committed services were completed. When this was made evident to the person closing the sale at pickup of the vehicle, no offer to complete the services were made (which I would not have accepted as the agreed time had already passed) a $25 compensation card was offered. This made a not so great transaction even worse, my needs and Keith Cox's commitments were not met; a small KC voucher does nothing to address this. On to the next poor experience. A close friend of ours took their car, which I was very familiar with, to Keith Cox and against my advise essentially wrote a blank check by asking for them to do what the car needs. This opportunity was not missed by Keith Cox. The car is decent looking, fairly high mileage but well maintained, and in good running condition. ~$3000 of service was performed. This one may be somewhat subjective as they were asked to do what needs doing. My problem with this situation is that I looked at what was done and the rates, while I am not going to list the parts and rates for the services I felt a fair amount of this was taking advantage of an opportunity of a gal who didn't know the difference. Opinion... maybe. But as mentioned before, this is a trend that I have experienced myself and heard of from others in the community. Last example. Another close friend of ours takes their car into CK, they are told there is no oil pressure "we took a look and called the technical hotline; determined you need a new engine, would you like to proceed"? No technical detail was provided beyond "engine is toast, do you want a new one". Upon taking the car elsewhere for a second opinion the oil pressure sensor is found visibly damaged and not functioning properly. The sensor is replaced, oil and filter changed and a sample of oil is sent to Blackstone Oil Analysis laboratory with all these details. Speaking with Blackstone they were confident there was no internal engine damage, the oil sample was at 5,000 or more miles (meaning it was a good representative sample); the analysis indicated a very healthy engine. Blackstone said the sample represented "better than typical for this engine model and mileage". That same engine is still running fine. Here is my take on this, Keith Cox does not have experienced mechanics, or enough to cover all the jobs going through their shop. The inexperienced mechanic calls a "I don't know what I'm doing hotline" who diagnoses an engine failure site unseen, engine replacement is advised and offered at a cost higher than the value of the car... Unfortunately I have to stand behind my recommendation to look elsewhere. I suspect there is a disconnect in communication at the front desk, Keith is passionate but I don't know that the service writer shares this quality and a lack of technical expertise behind the doors which are resulting in unnecessary upcharges/services and lack of quality. I share my experiences, both good and bad. I frequently call stores and talk to managers to report exceptional service and leave feedback online to represent quality service, I am not an internet troll or basher. I suggest everyone take every review with a grain of salt. These are my honest experiences here over a significant timeline. I am not interested in debating whether or not my perspective is accurate nor am I trying to serve retribution, this is a record of my experiences and maybe it can be used constructively. read more

Used this company for the first time to service my BMW. Great service, super friendly staff. Got my car back within 2 hours and the price was good. Definitely will come back ! read more

First time customer. Water pump and brakes for BMW 3 series. Fit my car in on short notice, informative, true to estimate on final invoice and returned the car with quick turn around. Gave it a wash and interior clean. Great Service. read more

I have had my 2002 Audi TT Quattro convertible now for 13 years and it remains in remarkable pristine condition. I attribute most of that due to the fact it has been serviced @ Keith Cox Autobahn since day 1 of my ownership. Not only do they superbly service the car for the reason it was brought in at a reasonable cost, but they excel in preventative maintenance as well ! Thx Keith et al for the GREAT job you do! read more

Keith, the owner called me and we went through my service records. It appears that my fan belt was not replaced. It probably should have been but I could have insisted on it so I definitely can't hold it against them for not wanting to replace things that looked fine at the time. Aside from that they always took good care of me, are very professional and do have the best warranty in the business. read more

We took our BMW in for a routine oil change. Our mechanic discovered that there was a crack in the bottom seam of our radiator and it had been slowly leaking. (No leaks on our garage floor at home.) I took the car home and was able to make an appointment for the next day to have the radiator replaced. The next morning when I brought the car in I asked to see the proof. Our mechanic eagerly put the car on the lift and removed the plastic shield underneath to show us. I thought that was great that he was more than willing to show us what was wrong and did not get upset. Keith Cox Autobahn is earning my trust more and more. We were able to get a new radiator in the BMW. Thanks for your help Dan and staff. read more

I am not from the area, but when my '93 BMW had a problem while I was in town I was really lucky to end up here. The customer service was fantastic, they didn't talk down to me at all, showed me what the problem was and fixed it quickly. Can't say enough great things. read more

This place is one of the most considerate and through euro shops in town. They offer quality advice and employ careful skilled workers. Highly recommended for factory servicing. read more

I have found my new mechanic! I called them in a bind this morning and they completely took care of me - they fit me right in on super short notice and had my car ready to go by the time I was off work. They went above and beyond in every way to make it a positive experience. Best car shop experience I've had in Bellingham by far! read more

What great people at Keith Cox they really take care of the customer. I switched getting my service done from the dealer to Keith Cox it is great to not worry about getting over charged for service on my VW and the great part is I know they are taking care of my car too. I have had many VW's over the years and I wish I would have known about Keith Cox sooner I would have saved thousands. read more

I went in because my rear brakes were worn down. When I went in I let the gentlemen know this was the issue so diagnosis would be low and they could get to the issue quickly. Came back the next day and the diagnosis alone was over $150 and to fix them would cost $935. As a broke college student, I couldn't afford the brakes. I bought the parts which only costed $100 and I drove home and fixed it with my father in two days. After doing the work firsthand and seeing the process, I think it is completely unacceptable to inflate prices so heavily. There is absolutely no need to charge so much for labor when I could do it myself and not even have all of the tools that make the job more convenient. I would still work on those stubborn brakes in the rain and mud again to not give you a dime. Really disappointed in your ethics. People need brakes to drive safely for themself and the general public. Seriously disgusted read more

Everyone should take their car here. Can't find better customer care from an auto mechanic. I know because I've owned allot of cars. This establishment will make what unfortunately too often is a frustrating and challenging experience (car breaking down) smooth and uncomplicated. They will take care of every last detail so you will feel confident in the repairs and safe driving your vehicle. Keith Cox Autobahn should teach other shops how to treat customers. read more

Keith and Dan go above and beyond in providing an incredible service that is hard to find these days. Highly recommend!

Keith and his crew are the best! They are always very nice and do quality work. Recommend you to all of our friends.

I'm so glad to have Keith Cox Autobahn to take care of my MiniCooper. His service is consistently friendly, knowledgeable, and reasonable. When I stopped by with a minor issue recently, Keith took care of it personally and right away. I was able to get it looked at, taken care of, and on my way in fifteen minutes or less. My husband and I have been relying on Keith Cox Autobahn for both car maintenance and car purchase advice for almost ten years. We wouldn't consider anywhere else. read more

I love Keith, and his Autobahn. I have been getting my cars serviced by him since I came to Bellingham in 2006 and he has done me nothing but right. Keith is upfront and honest about his cars and his pricing. When I wonder how he makes a buck, I realize its because people like me keep coming back. In 2008 I bought a used Jetta from him. Because of previous experiences elsewhere I had planned to buy from the nearest CarMax in Stockton CA. Keith had a CarMax car at a CarMax price! Still loving that car. In 2010 I had a dead battery that I was jumping in my garage then with hospital security, where I work, I was so busy I couldn't get to a garage during business hours. Keith had his people come out and replace the battery while I was working! No extra charge and got a good price on a battery. When I thanked him, his response was "that's just what we do". I'll vouch for that. Most recently he has helped me with my Mazda CX9. First in the buying process by having the car, which was in Renton, checked out by a friend. Now on an ongoing basis with the routine maintenance, since there is no Bellingham dealer. You can take what Keith+Co say to the bank. You'll see me driving a Jetta and CX9 advertising on my plates around town! read more

I have been a customer of Keith Cox Autobahn for over a decade. I recommend them highly. The service technicians are outstanding!! The customer service is over the top; always helping me to understand what needs to be done and delivering me a car which has been beautifully washed!! read more

Took my old BMW in for a pre-purchase inspection earlier this month and was greeted with the most comprehensive, courteous, and unexpectedly gracious service I have ever encountered. Will be taking my business here again in the future! read more

I have brought both my 1998 Mercedes and my 2001 Ford Focus to Keith Cox Autobahn and could not be happier. When I finally brought my Focus in, it had a laundry list of problems. Dan talked to me about all the repairs and told me which ones were critical and which ones could wait. My father is a mechanic in Wisconsin. So I called him with the information and the quoted price. My father completely agreed with what they were saying and the pricing. I was able to get my car up and running again in no time. They even washed and vacuumed it for me. I have been so happy driving my car since it was repaired that I almost had my kids make them a thank you card. We have brought both out vehicles to other service centers in the area. Both seemed to take a long time doing the diagnostics. And the first repair did not always solve the problem. Or we had issues after wards with the repairs that were done. At Keith Cox Autobahn, we received prompt diagnostics and never had any problems with any of the repairs. I hope my cars do not need repairs anytime soon, but if they do I will always bring my vehicles back to this shop! read more

Left with a free lightbulb replacement and car wash and vacuum. Amazing customer service!

Totally pleased with the expertise and quality of work done on repairing our son's 2002 A4 Quattro in time for his return home for the holidays. Lots of bothersome little problems repaired as well as the major items we discussed. Fluids all topped up, car washed, interior cleaned and very friendly staff. They were willing to work with us on price of replacement parts and parts warranty as well as going the extra mile to ensure we were completely satisfied with the repairs and the process.This is a quality business with highly qualified staff and in which the top management is involved in communicating with customers and ensuring work is done correctly. Highly recommended. read more

The customer service is outstanding, as the other reviewers say, and Keith is an honest, and honorable, owner. They stand by their work and do whatever it takes to fix your car and send you home happy. I will be a customer for life, and I plan to keep my 1997 Mercedes running for another 100,000 miles with their help! read more

EXCELLENT service! Keith and Dan are so nice and professional. Excellent customer service as well. They take pride in their work and it shows. My car looks and feels great every time I pick it up. I drive an hour to get here and it is hands-down the best place to take my Mercedes. Can't say enough good things about Keith Cox Autobahn! read more