I was trying to explain. That my baby had breathing issues while scheduling appt. Was interrupted…read moreby WELL DO YOU WANT ME TO PUT HIM DOWN? I was explaining that I wait on him. Bec of breathing issues. Was not interested. I cancelled the appt. They were not concerned.

I just moved to Florence last year from Charleston so maybe I need to lower my expectations…read more I've tried 3 grooming salons since I moved here and so far they are all sub-par in my opinion. I thought Bark Avenue was going to be different, because the first groom we had was wonderful, but so far they are inconsistent. The times I get a full groom done on my labradoodles they're usually done very well. Then I get a maintenance groom and it's like they get a bath but no more; even though I specifically ask for feet, face, ears and hygiene areas done. Today I returned from picking them up and my one dog's ears are full of mats. She has long hair on her ears, and the mats are very visible on the ends. I called and the groomer said she "didn't see any mats..." Well, she's very young and I'm pretty old, and not wearing my glasses and I can see them. The attitude of the younger lady there seems to be indifference . She never smiles, or greets the dogs. She just seems like she hates working there tbh. I'm sure that is not what the owner of Bark Avenue wants in an employee. I hate leaving bad reviews but I guess I'm still on the search for a decent groomer in Florence.

Love Jan and love the way she treats our special boy. She always does an incredible job!read more

You will never find a better, more devoted groomer. She is a pet lover and well versed in proper…read more health and care of dogs.

We love Dapper Dogs. Kind, prompt, easy, friendly, and just absolutely lovely!!!! They pick up…read moredirectly from our front porch and bring back all clean and cut. Worth every penny.

She doesn't return calls/texts. She just ghosts regular customers. We found someone who actually…read moreshows up. I get it that our pups can be a little extra but, ghosting customers isn't very business like.

I love Pet Dreams! My dogs look great and smell even better! When we go a couple weeks between…read moredog washes, my dogs smell good the whole time! I'm so happy to find a place near me that can handle my big dog and small dog! Training is also phenomenal! Ish taught my dog how to behave and me how to make him. I highly recommend training to make your life easier.

From the owner: Pet Dreams Spa & Training was established in Washington, DC in 2004 & now with new locations in the…read moreNorth Carolina. We have the only licensed All Breed Dog Groomer that is Certified in 1st Aid & CPR For Pets & AKC Safety Certified Groomer in the county. We also have state of art equipment like The Clipper Vac & The Bath Master. We also have the only dog trainer that is an Evaluator, Judge & Decoy/Helper with multiple organizations like the AKC, IPO, VA Police Association, etc. in the county. We also sell Training supplies, treats, dog food, etc. We have a combine over 40 years serving the pet community in one way or the other. We have sworn an Oath to be loving and kind to all pets left in our care. We promise to respectfully care for and compassionately groom & train each pet to the best of our ability. We are compassionate people, with genuine love for all animals in our hearts. We will always further our education at all times to improve our abilities to groom & train.

Murphy and I love Caroline she's the best! He looks forward going to get groomed and she does a…read moregreat job!

Very patient for our puppies first grooming experience, great job and accurate with time estimate.read more

I have been so pleased with The Dog Salon! We have been taking our elderly dog here for some time…read morenow, and now they take care of our new rescue. Thank you, Rel!

Wanted to love this place SO BADLY, but I think they specialize in small dogs or poodle type dogs…read more(and short haired dogs). I will give 2 stars for how organized they are (when we arrived, the names of all the dogs and who is grooming them is on a white board and check-in is very easy). They were also very communicative prior to the appointment. Staff were all very nice. When I picked my dogs up after 3:5 hours and both were still a little bit damp. I noticed one dog had wet ears and a few knots behind her ears so I combed those out when we got home. Because she was damp upon pickup, she dried with her fur going all over. She is soft and fluffy though. My other dog, however, when I got home I noticed in the sun one area of his skin was super pink. I moved his fur back and noticed a whole patch of skin was raw. I'm not sure if they brushed too hard or with the wrong type of comb, but his skin was almost bleeding (the skin is a little broken in a few areas). The rest of his body seems fine but this one patch is raw which has never happened before. We just moved here so finding a new groomer and vet has been my biggest stressor. I know large dogs can be REALLY hard, but we had an amazing groomer back home so I know it can be done. They seemed to be doing great with the small shih-tzus and poodles and such, so I think if you have that type of dog, you would be okay.

My babies are always happy, healthy and perfectly clean when they race. They do a thorough job. I…read moream very meticulous and have never found so much as an uneven nail let alone a stray hair.

Will FURever keep them as our groomer!!! Thank you! They both look sooo adorable They are…read moreReasonably Priced and so good! Will be back!

I have a 16 year old Boston Terrier who's blind and deaf. We've brought him here before he lost his…read morevision and they continue to take great care of him. Eric is great and does a wonderful job, especially with trimming nails. I appreciate the ability to make express appointments for first thing in the morning. We're the first client of the day and Eric meets us at the store. The appointment takes all of 25 or so minutes. Our dog has a tendency to get nervous and bump into walls resulting in bloody bumps if unattended. So waiting in my car in the parking lot and taking him home right after is helpful. Staff are so kind and I'm thankful that they are able to accommodate us.

Let's start with... I am a picky dog owner, who spoils her dog. Ok, now that we've covered that,…read morewe can move on. This place is great. I brought Thor here to be groomed. Very friendly, nice people, who seem to really care about the dogs that they groom. Eric did Thor's shave down. He knew that I was a bit nervous, but was very calm and gentle with Thor. I explained that Thor is deaf, and taught Eric the signs for "good boy" and "fine". When Thor came out, he looked great, happy and curious. I think they have set prices based on the size/breed of dog. Thor is an Old English Sheepdog, he was expensive. But I'll pay it to feel confident in the person that is cutting his hair. When we got home, I noticed a few knicks that Eric hadn't mentioned - minus star. But Thor had a lot of hair, and is a bit rowdy, so I wasn't really surprised. The shop is really cute too.

I love taking my dog to Totally Paws! Cindy is the best and…read moreis always so sweet to him. She is always flexible with the schedule and makes everything easy. She always listens to any concerns I have and is patient. I trust her completely with Oreo.

Totally Paws is awesome!! Cindy and her staff do a great job. My pups always come back looking and…read moresmelling fantastic! They spoil them as if they're their own. They really care for their fur clients. I highly recommend Totally Paws.

Has been grooming our Cavapoo 4+ years! Very happy with their service. Attentive, our dog isn't…read morestressed out when he sees where we are. Tammy and her staff are great!

We typically go out of our way to support smaller businesses rather than just defaulting to chains…read moreas we understand how challenging it is for a small or family run business, especially in today's climate, but in no circumstance should one be expected to overlook poor customer service just beacuse a place is a small business, or because we are all dealing with Covid, as a smile, good communication skills, listening to understand and apologizing for one's mistakes has nothing to do with being a big or small business, so it is unfortunate that our experience with Pampered Paws contained none of the above mentioned things that should be a given if a business expects to not only survive, but actually thrive in today's environment. After picking up our four legged family member we communicated that we were not pleased with the cut and the multiple requested services that were either forgotten and/or not completed fully and boy did things go downhill from there. It is a sign of poor customer service and lack of compassion and empathy in my opinion when you bring an issue about the service to someone's attention and are met with excuses and invalidating statements such as "All my customers love me", "I have never had a complaint", "You can ask anyone and they all have great things to say about me", "I am the most (fill in the blank) person you will ever meet", "I feel like you are the type of person who just complains about everything" and "I have been doing this for 20 years, so I know what I am doing", as these statements reek of defensiveness and rationalization, rather than simply acknowledging the issues, apologizing and vowing to do better moving forward. The former results in a negative experience and a lost customer, while the latter results in a second chance. Unfortunately this place lacks not only basic customer service skills, but comes off with a condescending and dismissive attitude that I would not want myself nor my pet to be around, because if that is how someone comes off in my presence, I don't want to imagine how that might act when I am not around, especially when their job is supposed to involve compassion, understanding and patience. Yes, we should support small businesses, and yes times are tough due to Covid, but no that does not mean we should settle for "less than" as basic manners don't get a pass just because of the times, as they should be a value that we carry with us at all times, because adversity doesn't just test character, it reveals it.