I'm writing this review regarding a visit this evening, 5/26/26, for my fiancée (I was not the…read morepatient). Despite his fantastic PPO insurance coverage, nobody would help me, and I had significant difficulty securing a timely & reasonably-priced PCP visit for him. Finally, I decided to take him to GoHealth Urgent Care in Daly City. I'm so glad I did. I almost fell into the alluring One Medical Group (Amazon) trap, but I'm glad I read the fine print and chose GoHealth and Dr. Melanie Martin! I was able to (without ANY hassle or extensive detail) "hold a spot" in line (online) with GoHealth for my fiancée. The medical assistant, Leann was so sweet, she checked us in, answered our questions, explained it was a busy afternoon - and then I saw her juggle multiple patients and phone calls seamlessly. *IMPORTANT*: UNLIKE One Medical and other groups, Leann, PERSONALLY, double-checked the insurance card/status and confirmed AHEAD OF TIME that all we would need to pay was my fiancée's $20 copay. NOTHING ELSE. Whew. Dr. Melanie Martin - I don't know where to start! She's awesome! She was VERY kind, and VERY thorough - she listened to my fiancée and also listened to me; she was concerned about our concerns - it was a collective effort. She did not rush - she exemplifies what medical care used to be. She's a rare gem. Although we couldn't solve the mystery/problem at hand, Dr. Martin gave us extremely valuable baseline information and suggestions for next steps... THANK YOU TO THE TEAM IN DALY CITY! EVERYONE DESERVES A RAISE!

Staff from the front desk to the healthcare providers (Armando and Michelle) were all kind and…read moreknowledgeable. There may have been a slight wait but at least they aren't rushing you out the door because most places would. They take their time to listen to your needs and communicate well such as giving options and respecting your decision and opinion with care.

The main issues of staff is lack of quick and efficient problem solving skill, and this is probably…read morenot in their trainings or not a quality valued by the organization. My personal story is unwillingly rescheduled appointment because they don't have enough time for me. They are unable to offer makeup options like squeezing me in asap because it is their fault to reschedule me. Instead, all they can do is put me in the regular queue. The attitude I get is "sorry, but I only care about our schedules and getting off work on time". And I had always experienced last minute cancellation due to their chaotic management. I can see that they want to grow big but if they really want to be competitive and being viewed as professionals, they need to be truly helpful and flexible for patients' needs.

For about 3 weeks I have been trying to reach a staff member at NEMS for an appointment - but no…read moresuch luck!!! This speaks to the type of care they show patients who need help. So I called the 800 and 650 numbers for HPSM and the lady was extremely helpful. She put me on hold and after a few mins assured me that someone from NEMS will call at 2pm to schedule an appointment! It's 3:46pm PST and I have not received ANY call from NEMS. No text, no call.... Nada. Zero! God help those who get assigned to NEMS. Better go to urgent care! You're not going to get any help at NEMS if you have any health concern.

Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with…read morehim for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10…read moreminutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on.

Dr Hwang did my upper blepharoplasty and he was wonderful!!!!! I am very happy he was recommended…read moreto me and i will tell as many folks as i can to go to him!!!!

He is an ok doctor. Its very apparent he doesn't prioritize patient care first. The way he measures…read morestress is based on three things: do you have a job, can you buy food and do you have a roof over your head. He seems to stick to those metrics alone. He seems unaware of sub factors like stress at work, ability to pay bills or actual housing situation. All other factors seem to be disregarded all together. Furthermore; having to write an evaluation or doctors note seems to be an inconvenience to him, also including irrelevant opinions based on how he feels unrelated to medical evaluation. He may be a good doctor for some but i encourage anyone to look elsewhere if they don't feel Dr. Hwang has their best medical interests in mind. I will cross post this to another review site as I fell it is important.

Dr. Kini seemed to enjoy hurting me. She smiled at my distress. She thinks Pap smears are…read moresupposed to be painful. She has her office assistant ask all adult women patients if they "want" a Pap smear. Such a terrible exam should only be inflicted on women if it is truly needed, not because women have been brainwashed into thinking they need it all the time. Dr. Kini should not perform Pap smears until she learns how to perform them without hurting the patient. Like many of her patients, I thought she was fine to begin with, but then I saw and experienced her uncaring side.

We've now been with Dr. Kini for 10+ years. She really cares about her patients, monitoring their…read morehealth and having them see a specialist if she detects something is wrong. The only downside is when you call her office you sometimes get this very rude lady who lacks bedside manners. We've brought this to Dr. Kini's attention and she admits others have complained as well. Apparently it's a service not hired directly by her so she can't just fire her. Despite this, we will stay with her since she's an excellent GP.

I had to take my toddler to the emergency room and, as any parent would be, I was extremely worried…read moreand anxious. Dr. Tetwiler was absolutely wonderful. He treated us with so much patience and kindness from the moment he walked in. He took the time to really listen to my concerns, answered all of my questions thoroughly, and never made me feel rushed. What I appreciated most was how calmly and clearly he explained everything to me. He provided a lot of helpful information that put my mind at ease and helped me better understand what was going on with my child. As a worried mom, that meant the world to me. It's rare to find a doctor who combines professionalism with such genuine compassion. Dr. Tetwiler truly made a stressful situation much easier for both my toddler and me. I'm incredibly grateful for the care we received and would highly recommend him.

I am writing to express my concern regarding my experience with the Bariatric Surgery Program at…read moreKaiser Permanente South. I have called the office approximately six times and spoke with a scheduler named Catalina. During these interactions, I found her demeanor to be rude and unprofessional. Initially, she scheduled me for an appointment, then later called to reschedule it. I clearly informed her that I was unable to attend the new appointment date. Despite this, she scheduled the appointment anyway, without my consent, which resulted in a missed appointment on my record. When I called the office again to address this issue, I was informed that the next available appointment with Ms. O'Brien is not until March. This situation is extremely frustrating, as the missed appointment was not due to my actions or lack of communication, but rather a scheduling change made without my permission. I am disappointed by the lack of respect for my time and the poor communication I experienced.

They should consider changing the name of this place to 'Trivial Care Center'. Now, I don't just…read morego around delivering zingers to every medical facility I set foot in, it's just that Dr. ...oh shit, I forgot her name. But Dr. Short-Indian-Woman-Who-Chews-Gum-While-She-Meets-With-You was far from professional or, for that matter, helpful in any way. I've had to come here twice now, both times a year apart, and both times on weekends, and have waited far too long in their shitty waiting room to see this woman. First of all, a TV that's constantly playing health care commercials? I'm UNhealthy, that's why I'm at an urgent care center, you asses. And there's something like 2 issues of Newsweek for everyone to share. What fresh hell is this? Anyway, the last time I saw Dr. Short-Indian-Woman-Who-Chews-Gum-While-She-Meets-With-You, I told her of two ailments I had. One, she seemed to ignore completely, as it was overshadowed by the second, which she misdiagnosed as something for more serious. Serious in the sense that I was incredibly bummed out about my life for a good fortnight. When I got my bloodwork back that proved her wrong, and told her that the antibiotics she prescribed were nearly done, yet still not working, she said I just needed to finish them... EVEN THOUGH SHE MISDIAGNOSED ME. She bailed out on the conversation, and when I asked the receptionist if I could talk to her again, she said I'd have to make another appointment, and shell out another $100, since they don't take my insurance. I call super bull-shit on you, Dr. Short-Indian-Woman-Who-Chews-Gum-While-She-Meets-With-You. Also noteworthy, I got the bloodwork done in the same medical center pretty much across the hall, and it was an incredibly uncomfortable experience. They have a better magazine selection, but the woman who takes blood hates her life, and she'll make you hate yours too. I don't normally like it when people take my blood, and this demon woman is why.

If there was a zero or a negative star, this place should get it. Wife was sick and our family…read moredoctor was not available. Called to see their office hours and decided to go but then said that we need an APPOINTMENT. Dumbfounded, I asked an open slot and they can't give me one that same day. FFS, this is an URGENT CARE, a step down from an ER visit or if you need to be seen by a physician. Went to San Mateo Urgent Care at San Mateo and we were happy and satisfied with their service.

I absolutely love this Kaiser because of Dr. Patricia Pui Yee Lee, she is the best! She always…read morelistens to my concerns and makes me feel seen and heard. If I can give this review a million stars I would. I cannot say enough good things about her.

This is for the Kaiser Daly City OBGYN Department. Completely awful and the nurses during my…read moreprocedure were not patient at all, especially this one male nurse. I would rather get my care at Redwood City or SF. It's nerveracking as it is having procedures done. I feel they all need better training with empathy with thier patients.

Everyone was very skilled, attentive, and friendly. We had a good overall experience. Thank you!read more

I have great experience with Bay Health Center for my immigration medical exam. My form I- 693 was…read morecompleted fast and it was cheap. I definitely recommend this office.

It is difficult to find a primary physician. I decided to try here.... I arrived on time.... And…read morekept waiting for almost an hour to see the doctor. I asked the front desk and was told that it is uncommon to experience the wait time... Doctor herself is a little confusing. She asked me whether I want to do certain procedures.... I feel that the patients are expected to have medical background to benefit from visiting here. Having a full time job is not helping to be a patient here also given the prolonged wait time.... She also recommended a specialist to me and I looked it up after. That specialist has an incredibly bad reviews...: I ended it up picking my own and happy with my choice after. I will not come back here...

She is the best doctor. Takes her time to listen doesn't rush you out of the room. Calls you back…read moresame day. Generally concerned about your overall health. I feel like other doctors have never cared about my health but she does. Makes sure you are up to date on blood tests and exams. Her staff is awesome I am not sure what other people are talking about. They always answer their phone's and answer the messages on my chart. What more could you want?