Dr. Lai is a very caring physician. I have had him as a family doctor for a decade, and meet with him for at least once or twice annually.

Saw Dr Lai once. He is fine, but his office practice is poor. You must call and hold for 10 minutes. No email allowed. The office staff seem way overworked and things often do not occur on a timely basis. I cannot work with this arrangement for my Primary care doctor, so I am moving on. read more

I was looking for a new primary doctor for my husband as he's not feeling well and we could not reach his doctor. After more than one hour of calling different doctors, finally I found Dr. Lai. The staffs were super nice and helpful and be able to give him an appointment the next day. I almost gave up. A lot of doctors do not accept new patients or have no appointment this week. They just told us to go to urgent care which he did but it's not helpful. It's hard to see my love one sick and seems no one could help him. I really appreciated the staff and Dr. Lai. read more

The worst receptionist I've ever spoke to. So much entitlement and disrespect over the phone. The Dr is great based on my family's tenure with the Dr but the receptionist Yasmine tarnishes that reputation. Changing doctors. Thank you so much for the easy decision to switch. read more

Dr. John Lai has the Best Heart and Strong Sense of a patient-doctor relationships. A very Thorough Listener and always on top of his Professional Knowledge of being an Internal Medicine Physician. For me, He is definitely a Keeper and the only doctor that my husband, myself and elderly aunt will be seeing throughout our lives. I have confidence in him and will always be content of his medical advices and know how. Thank You, Dr. John Lai for your compassion and understanding. We all appreciate you! read more

Dr Lai is good but not the front desk answering service. The doctor told my husband to call him after the lab and xray tests for results. My husband called three times and said he gave up for not receiving phone answer. I called and was on-hold for over 12 minutes. The office is staffed insufficiently. read more

Dr. Lai has been my PCP for over 10 years, I only see him when I am in dire need so it pains me to write this review, I called 5 times in 4 days to have him call me back to refer me to a neck specialist as I am in severe pain and the meds he prescribed were only a band-aid and worked for a bit, but the pain is back and more intense, I also asked for Dr. note for being out with pain and no call back I finally called yesterday and had to be stern and slightly aggressive I FINALLY got a call back with a referral and note to be picked up, of course, I took into consideration it's the week after thanksgiving BUT come on 4 days no call back? I think it's time to start looking for a new PCP unfortunately and I say this because this is not the first time I have had a problem previously it was the staff and lack of empathy I managed to look past that, but this time it was urgent and I almost decided to pay my $150 ER copay if I didn't get a callback and refill for meds. read more

I am done with this office. I am trying to reach them for 3 days. They are supposed to have direct line and they assure you that you will receive a call within 30 minutes. I waited 3 days and called 20 times. They have no freaking clue what are they doing. I finally reached someone this morning and she told me that she will call the doctor and check if he can take my today. 6.5 hours later I still don't have a call from her. I kept calling and they are either not picking up their phone or there is a VM that they are not working today. I called again and they are now telling me that the doctor is away for a week?! Then another girl picks up and tells me that he is actually double booked. If you are going to lie at least tell the same thing. I waited all day and now I need to go to urgent care. I could have done that 3 days ago and not waste my time. read more

He is very methodical in his work and with good communication skills. He will make you feel "complete" physically healthy. I sincerely appreciate the time you spent in helping me to acquire my bipap machine. So...Somehow I think I'm going to get sick then I'll see yah again.. Thanks For All You Do. Levi // read more

My first and foremost complaint is regarding his office staff. They are annoying, incompetent, and rude. When I called to schedule an appointment I was rudely spoken to and put on hold for 15 minutes. When I arrived at his office at my appointment time I had to wait for 30 minutes. As I waited I had to put up with a very high pitched and annoying receptionist talking to the other employees about her personal life and problems. As they all talked to each other they let the phones ring off the hook. It was obvious why i had to wait 15 minutes on the phone to schedule my appointment. Dr. Lai himself is an nice person. He listens to my concerns and tries to help the best he can. I would recommend him if he did something about his office staff. read more

The doc may be good. But the staff answering the phone (female, on 12/01/2014 1pm) was super rude and impatient. So I don't want to take a chance and just canceled my scheduled physical. read more

Dr. Lai has been my primary care doctor for several years. He seems kind, compassionate, and knowledgeable. I've seen complaints about the office staff (shared office, BTW), buy haven't experienced any issues myself in over 10 appointments. Of course, once or twice the wait was longer than I'd hoped, but well within reason and I was very happy with the care I received. read more

He seems like a nice and knowleageable guy. I've been happy, thus far, to my doctor visits. However, my biggest complaints are about his staff. His receptionist is rude and has hanged up on me purposely in the short time I've been going to him. I've made complaints about his staff, but nothing has been done. Also, for immediate appointment, it's not really immediate. I've tried to see him because I need attention soon, but he can only offer two weeks. I'm still not sure if I want to stay with him. read more

Dr. Lai is a good Doctor, but I must agree with the comment below. I have never experienced a staff as rude as his.

I had an appointment in May 2016 and it's now Feb 2017 and the office still hasn't processed my insurance claim so I can get my copayment reimbursed as I reached my out of pocket max in 2016. This office is also really behind the times in regards to technology and will only do paper prescriptions. Nowhere can I login online to see a summary of my medical notes. Also parking at the SF location is no fun. read more

Dr Lai is a wonderful physician. I first went to him when I returned to the Bay Area from Germany in 2006 as he was on my Medicare list. He is extremely personable, very knowledgeable, and easy to speak to. Just walking in to his practice, makes me feel relaxed and relieved. I have not noticed any impoliteness on the part of his staff nor have I had difficulties on the phone. Yes, when making an appointment (non-emergency), it often takes a few weeks but that is no doubt because he is so popular. I did have somewhat of an emergency last year and was taken right away. Believe me, he is great! read more

Bad staff, have to hold for 15 mins when trying to call their office. Doctor is always busy when you trying to get ahold with him. You always get answer, that doctor will call you back. So the only good way to get answers for your question is physically coming and paying 30$ copay read more

The doctor is excellent overall. Making appointment is a pain. It's so hard to get an appointment. The staffs who answered the phone was impatient and it's rude sometime. Their office is always busy. I am still debating to stay or to switch to a different place. read more

I want the world to know what kind of doctor John Lai is. He is one of the most compassionate and caring doctors in the world. My father had a terminal illness and Dr.John Lai frequently visited him at the hospital during his last days.. especially during the weekends. Whenever I had an urgent issue, Dr. John Lai would call me back the same day after work. Some doctors don't even call back at all! He goes above and beyond what is expected but he truly is the most kind soul. I just want to say thank you...from the bottom of my heart. read more

Dr. Lai is a wonderful doctor. He is very attentive, knowledgeable and very caring. He is also very easy to talk with. He has great communication skills. We strongly recommend him to any patient that is looking for a primary physician. Dr. Lai has been our primary physician for at least 20 years. Throughout the years, we have been very content to have Dr. Lai as our primary physician. Even though we now live in Sunnyvale, we still go back to visit Dr. Lai in Daly City because we have not been able to find a better doctor than him. read more

Dr. Lai has been my doctor for 1 year now. He s attentive and up to date with Men's health. He has been an excellant primary care physician.

He is my doctor for many years, he is compassionate and good listener to his patients and give more time to his patients.

Dr. Lai has a great patient-side manner. We talked about our backgrounds, got to know each other a bit since I was a new patient. It was easy enough to get and schedule an appointment. Also, the office staff was busy but not at all unfriendly or rude. I've worked in a busy clinic before and sometimes it's hard to be exceptionally cheery when you're swamped and they definitely are a busy office. All in all very solid private practice office and am looking forward to many more office visits. read more

Thank you to his staff and Dr. Lai for taking me in last minute the other day to see me. Dr. Lai is professional and courteous. He is patient and straight to the point, which is my preference overall. Thankful for a fast and concise examination to figure out what was going on with me. read more

first off, na's review below is a total lie. If you spoke to him and felt you needed to be seen quickly, there is no way he would put you off that long so that is just plain a lie. He'd more likely tell you to come in later in the afternoon or the next day at the latest. He ALWAYS returns phone calls, even if it takes middle of the evening, you can depend on him. In defense of his office staff, they are a very busy practice and yeah it gets frustrating trying to get through, etc. and can come off a bit curt at times but think that is more because of the busyness of the practice rather then anything personal. Yeah, the 45 minutes wait is a given but it is a package deal. You get his undivided attention and help with the trade off being a long wait so just plan to factor that into your appointment time. I am particular when it comes to doctors and he is almost like family, literally, because he sees half of my family as it is. Been a patient of his since 2002 admittedly when things were on a smaller scale and he had more time and things weren't as hectic, but I wouldn't trade him in. Though I'd really like to see a more updated photo of his daughter, Sydney, at the front desk. Other than that, no complaints. read more

I have gone through some pretty awful doctors at Kaiser - and believe me I tried finding a good one. No luck after decades and left. Found Dr. John Lai at Sutter Health/Brown and Toland and am I happy about that! He is caring, personable, and takes the time to get to know you, follow up with any problems and never stops trading phone messages with you until you finally connect!! I see him in SF and the staff is lovely as well. read more

Listen to the reviews here. Dr. Lai has an excellent bedside manner, takes the time to really listen to your concerns, asks questions even the most prepared patient wouldn't think of and gets to the point without ever coming across as judgemental. His staff is efficient and kind. The waiting room is a bit small, but I can certainly live with that if it means I can continue to see Dr. Lai. read more

Waited months for my insurance to get it together, and it was worth the wait! Came in with a list of problems that have accumulated while waiting. He listened without rushing me. He engaged with the how, why, where & when of the list. Made a plan of action, and now I'm on my way. He has a great bed side manner & his staff were very friendly. His medical assistant was very sweet. So glad I waited on my insurance! Looking forward to getting better. read more