Thank you so much for the compassion, skills and time yesterday when I was having a bad day!!!…read more The waiting room was super welcoming and calm, I felt like I was well taken care of getting my hand checked out after I slipped on ice and punctured it with some foliage. I would never hesitate to get checked out in the future knowing there is a safe place to go with humans who are equally as inviting. Thank you very much for your kindness! Highly recommend!

I went in with a sore throat, and they told me I didn't have strep throat and I only had a viral…read moreinfection that would go away on its own. I continued to suffer for a few more days (because they told me not to come back for 5 DAYS) before finally deciding to go to a different walk-in. Turns out, I VERY OBVIOUSLY had strep throat. Then, to top it all off, they decided to charge me over $100 for my visit (yes, even with insurance). I am never going back. Absolutely ridiculous.

Definitely not the most professional urgent care I've been to but did the job alright. The office…read morewas okay but lacking in many ways. The receptionist was very kind in my opinion in person but not over the phone (she was very dismissive and was having a conversation with someone else while answering my call). Most people working had casual attire on which I guess is okay as long as care is given, it just takes away from the professionalism of it being a medical facility. For example: the guy who took me back before the doctor saw me was wearing sweatpants and a puffer jacket. I got my ear checked out by doctor Mustafa who was more professional and friendly and he sent me on my way with antibiotics to pick up. He said I should be feeling better overnight or within two days and my ear problem hasn't gone away but hopefully my antibiotics just need a few more days to kick in. Overall, this place was okay. Attire isn't everything and no one was rude or disrespectful. I definitely wouldn't NOT recommend it but there is probably a more professional place within a 5 mile radius.

This is directed to a Danielle Nicole: My experience with this employee was unprofessional and…read moredismissive. After my visit, I saw what appeared to be public Facebook posts from someone with the same name who frequently complained about patients and working at this urgent care. The attitude I experienced during my visit seemed consistent with those posts. I encourage management to review whether this employee's public online conduct aligns with the standards and professionalism they expect from their staff.

Felt like the doctor didn't care. Went in with swelling and pain from a salivary gland stone. Left…read morebeing told all I can do is use mouthwash, suck on sour candy, and to come back when it's bigger. Did get a referral for an MRI but that doesn't do much good Jen my jaw and face pain is at a 7-8, and I can't eat.

Received the worst care ever for my mother doctor (male,) didn't even ask enough questions during…read morethe 1 minute consult & gave no medication. Said I can't do anything for her and refused to give any recommendations on what she should take for at home care. We have never been treated so unfairly. Receptionist and the young lady who took us back were both friendly but doctor seemed such in a rush and answered none of our answers and didn't care. Said that they couldn't do anything and sent referral to hospital.

The nurse was nice but that was the only nice part. The Doctor did not look me over, missing a…read moresevere ear infection. He also did not listen to what I was telling him was wrong and made me feel like I was over reacting. He had no knowledge of what medication to give, I practically had to tell him what to give me.

HIGHLY recommend! My student's first experience doing this on their own and it went very well…read more So convenient, they have the latest hours in the area. Personable staff (of course I called for a follow-up).

Hands down the best experience I have ever had at an urgent care…read more Recently I fell ill and needed to be seen quickly. I had visited the Plymouth Rd location in the past, but this new location on Ann Arbor Saline Rd was more convenient for me on this occasion. Walk in or schedule online (I scheduled), and I had no wait once my time came. I was seen immediately and within 30 minutes of entering Meijer, I was leaving with my prescription in hand. The staff was friendly and professional, the location is clean and welcoming, and I felt immediately at ease here. Highly recommend!

I've been a customer for a long time in other locations,…read more I'm glad they are apart of the Meijer now. They are very friendly and reliable!

While you are supposed to fill out the patients info online, their system doesn't work. It took…read morethe nurse 30 minutes to enter in my paper work before we could be seen. We were the only ones in the office. Both my boys had been exposed to strep and were symptomatic. Dr. Looked in throat and ears, listened to their chests and prescribed Amoxicillin without conducting any lab work. Seemed very cursory and my peds Dr was shocked that they prescribed meds without conducting any lab work. I have also since talked to other Dr's who view this clinic is subpar. I would recommend finding another clinic if open.

It felt like a run down operation. They do not do xrays-it's broken. No one was there to do xrays…read moreeach day they said. They do not do blood draws-"Your insurance won't cover it." "My insurance has no copays and you're on their Network 1 list so it will be fine." "No, they will charge you hundreds of dollars. And the person who is allowed to do blood work and covered by your insurance will be here this weekend. Would you like to come back?" "My insurance has no copays...never mind." I did at least get a referral for xray elsewhere and medication from my pharmacy that helped. The receptionist was polite. The doctor seemed fine but unsure also. But the place also smells badly of mold and mildew. I had to spray my coat when I got home and change and wash my clothes.

My Daughter walked in at 5:07 and was told she could not be seen because they close at 6:00 pm…read more When she told them that she just needed a strep test and flu test the lady at the front desk went back to ask if they could see her and was told no since it was after 5:00 and they close at 6:00. That is completely unacceptable for a medical facility to refuse to see a patient during the hours they are open.

I wish there was an option for a negative star rating! This place should be SHUT DOWN. My daughter…read morecame in with a strep throat at 2pm and was prescribed an antibiotic. She went to fill the script and CVS said they would text when ready. Hours went by. Finally at 5:30 she called to check on it since the pharmacy was closing at 6pm. She was told it was never sent thru. She called PROGNIFY and received a message that they closed early that day at 3pm. So I guess closing early means nobody completes their job? I have never had an experience like this with an urgent care. So now instead of her feeling better today - she has a raging fever and cant swallow. I tried 4 times to call PROGNIFY when they opened the next morning at 9am. Nobody answers. I finally get some manager on the phone who was USELESS. Had no explanation for what happened. To quote him "I have no idea what happened yesterday" Bottom line - this place is completely useless and I hope everyone reads this before they make the mistake of going here.

I've been a patient at this doctors office for the past 10 years. I have been treated for numerous…read moreissues here. Those visits haven't always been the greatest because I always have issues getting refills for my medications in a timely manner, even just simple BC. However I continued to frequent the office. Huge mistake! I should have stopped a long time ago but everything happens for a reason. Recently, I had terrible pain in my feet and made myself an appointment with a podiatrist who properly treated me. They requested that I get a global referral from my primary care provider. I called my primary care physician and requested one but they adamantly refused to give me one because I hadn't been seen for foot pain in her office. I find that completely ridiculous. I am very disappointed. I will not be returning. There are better providers out there

Maybe hire more staff to answer the phones, been on hold 20 minutes already...................read more