I went in to be seen for being ill after my doctor diagnosed me wrong with bronchitis. I went in…read moreand saw Casey and she took really good care of me. I ended up having pneumonia. She gave me a breathing treatment and made sure I was feeling OK. She listen to all my concerns despite I was upset because of how awful I was feeling and she treated me with the most compassion including her other staff, Brittany Brad and I can't remember the others names but they all deserve recognition. They had an emergency walk in and still continue to take great care of me while dealing with that thank you all so much for making me feel better.

Tried to get a Virtual Visit with the Same Symptoms that are listed for Virtual Visits…read more They said that I needed to be seen at the Urgent Care Facility. They are just interested in getting money, not helping people. Do yourself a favor and just go to the REAL EMERGENCY ROOM.

Went to this urgent care because I was sick. Brycen Winters, who took my vitals and did some tests…read morefelt like he was entitled to try to follow me on social media after I left the office. I did not give him any sort of inclination that I was interested in him. I have a boyfriend of 5+ years, and he apparently has a girlfriend of his own. Turns out professional boundaries or patient privacy doesn't apply to him. Dr. Kara was very nice as well as Nurse Drema. But Brycen ruined that experience for me and I'm not coming back. I am actively pursing a complaint with the Maryland Board of Nursing for a violation of my HIPPA rights.

Discharged me from the Apple gate recovery substance abuse program because the NP Bolalin got no…read moreverification from a pharmacist tech that I was prescribed a narcotic that would put me in to withdrawals so that was a lie on south Berkeley pharmacy employees and NP at another location and I called his other job that dont know he is working part-time in WV telmed and in person.He is lieing to his job about seeing 140 patients daily so I've got the investigation rep at the board of medicine we are going to see about his license to practice in WV and md with our his full time knowing. NP : Derek Amparo Bolalin NPI # 1326735002 Employer: Apple Gate Recovery: W.Va. U.N.I Medical Care inc.: MD NPI # 1790962371

The Dr's and nurses are fantastic. I've had a few issues with their administration team- with the…read morereferrals not being transferred in a timely manner and having to cancel appointments. Note to others who are reliant on referrals- call to check that the referral is there before you go!

I have nothing but great reviews about Meritus, from beginning to current. I was referred to Dr…read more Jamal for a pretty big surgery on my back (removed an infected cyst). The staff at his office have been wonderful. Post surgery I had to stay at the hospital for 4 days while the pain and vitals were managed as well as the supplies I needed (have to have a vac on my back) arrived and post-surgical care (have to have my dressing changed 3x weekly) was set up. While at the hospital the nurses, CNAs, techs, dietitian, and staff were incredibly great!! They definitely took care of me and treated me with respect, kindness, and professionalism. Hospital visits and stays are never fun and no one likes to be there so how you're treated during a vulnerable and unpleasant time makes a huge difference!! Everyone was very thoughtful, didn't experience any disrespect nor rudeness. Yes, there are different cultures and personalities, but I was very happy with how they took care of me during this painful and uncomfortable time. Thank you all!!

Very nice people and doctors, just all around a very nice experience, considering it was a bad day…read more But really did not have to wait long at all.

This is the urgent care facility I usually go to, but was in Hagerstown and stopped here. Nurse,…read morePA, was helpful. Doctor was very nice and thorough. I was seen promptly. I had no issues, problems or complaints during my visit with the care I received here.

Truly exceptional! The staff's thoroughness and compassionate bedside manner set them apart. From…read morecheck-in to the visit and check-out, it's evident they genuinely care about your well-being. They offer a variety of services, including sick visits, physicals, weight management, mental health support, and more. I even bring my teen here, and she loves it just as much as I do. The facility is impeccably clean, with a warm and inviting ambiance. I personally see Christine Kent , but all providers offer great bedside manner and thoroughness.

Yes I'd highly recommend this place wonderful staff and no waiting. Everybody was nice a big help…read morewith things I was looking for.

The 2 star average review is generous. Had an appointment 2 hours ago. Brought me back after an…read morehour. No been sitting in the room for an hour and nothing. Don't go here. Go to Meritus urgent care.

They don't do school physicals, walked in to do my son's physical.And the doctor said he would not…read moredo it. My son did not need shots just the physical. Their website says they do school physicals

I have been going to the providers at this practice for 5 years. I was just informed that they…read morewould have to discharge me due to missing 3 appointments within a year period despite me cancelling 2 of those appointments well within the required 24 hours. I spent 2 weeks being transferred to various people at that office before finally being told that despite me following their cancellation policy to a T the discharge still stands. This is utterly ridiculous. The provider I was seeing, Christine Feathers is a terrible excuse for an NP. Not only does she not listen to anything I say as a patient, she flat out refused to refer me to an endocrinologist despite me requesting a referral, citing she felt like she could manage my diabetes in house, only to refuse to prescribe anything other than Metformin despite me having significant side effects for 2 months while taking it.

I loved this place when Lorri Rice was there, but it's really gone downhill. The front desk staff…read moreis lukewarm. I never know if I'm going to be treated kindly or as if I'm a nuisance and it depends on the moods of whoever is up there and not on my behavior. The last few times, I saw Lauren. The first time she was going to send me out without an antibiotic and Dr. Money consulted and said I absolutely needed the antibiotic. The second time, I didn't feel heard at all. The third time I went in with a serious concern and was sent for labs. I had to call to follow up and spoke with a nurse who gave me the lab results, but it was only letters and numbers. I had NO idea what any of it meant. I asked her what I was supposed to do and she said Lauren said to take an iron pill and call a gynecologist. When I asked for a recommendation, I was given the one place I told them I could not go due to a sad experience there. I cried so much, but knew I might have luck with the specialist. I ended up in the ER when I called the gynecologist's office, explained my symptoms, and was told by them to get to the ER immediately. The doctor on call from that practice got personally involved when he found out how I was treated and was a miracle worker as I am now doing so well. I could have avoided all of this and many of the doctors and nurses who work in the gynecologist's office were shocked to hear how I was treated. I've heard very good things about Christine and Dr. Money, but again... I'm not really experienced with them. I am scared to go back there as I'm worried they are going to put me with Lauren again and that something will be missed.

Reception, Check-in & Check-out were exceptional. The physician, Shannon Dummer was unable to meet…read moreto go at a pace that I was comfortable with. This experience left me feeling rushed, uncomfortable and un-heard.

I used this Drs office for the majority of my time in Hagerstown. And I can honestly say I was…read moreimpressed with their care, their timeliness and willing to work with you. They gave emergency appointments late in the day, granted you may not see the doctor you normally see. But you'll get seen the same day, without the extra expense and stress of going to an urgent care center. I used Doctor Budi who was an excellent doctor to work with. She was kind and courteous whilst showing genuine concern for my health. She did always have cold hands, but with cold hands comes a warm heart. I may have been one of her few male patients, for I hear that she mostly works with children. I'm a child at heart so I was happy.

I had Dr. Krishnamoorthy as my primary care provider for many years. I found that he was typically…read moreon time, patient, and really listened to me. He normalized my concerns and always offered solutions to those that he could fix, and referrals to anything that may need outside attention (ie: MRI, therapy, etc). He provided me with reassurance and took a nonjudgmental stance. I really appreciated having such a kind, accessible, and consistent practitioner. I would recommend him to anyone that desires person-centered care.

I had two telemedicine sessions with a nurse practitioner from this office in April and May of…read more2020. This was a follow up to my visit to Urgent Care for a post-covid illness. Meritus is not charging for telemedicine visits but this office charged me $77 for my first visit and $306 for the second. I am currently disputing these charges. I had blood work done at Urgent Care and was told that the results were normal. I told this to the nurse practitioner at this Internal Medicine office, and she used this as the basis to keep telling me that I was fine. She pulled up my record as she was speaking to me, because she knew my age and other details about me, but she never bothered to check the blood panel. I have since discovered that my blood panel had five items outside the normal range. When I was able to see an actual physician in June, she told me that my blood panel indicated inflammation, infection and some level of dehydration. She immediately diagnosed my problem as a cytokine storm. She recommended Ibuprofen and antihistamines to reduce inflammation and my body's immune response. There were additional drugs she could have prescribed if I had seen her earlier, when my symptoms were more severe. There are limitations to telemedicine and it is no substitute for seeing a physician in person. My main issues with my telemedicine sessions are: The nurse practitioner never even looked at my blood panel; She told me to stop drinking electrolytes because I was NOT dehydrated (when I was); She told me to stop taking Ibuprofen (my doctor told me to take it to reduce inflammation); She told me that the symptoms I was experiencing were too far removed from my covid infection to be related (my doctor told me that cytokine storm lasts 2-3 months, and I was in this time frame). She tried to trouble shoot it as a freestanding problem, and prescribed a medication which she said would raise my heart rate and dehydrate me. This was very alarming to me as my heart rate was already elevated and I knew that I was dehydrated. This Internal Medicine office called me and tried to set up an appointment in person with the nurse practitioner who did my telemedicine visits. I said I was not comfortable seeing this CNP and asked if there was a physician I could see. I was told that a nurse practitioner is basically just as good as a physician. I declined to make the appointment at this office and found a physician elsewhere. I never received a bill in the mail for these charges, only noticed them when I logged on to print my records (and I had to contact someone in Meritus' IT Department to create an account to be able to access these records). I was charged around $1000 by Meritus for the Urgent Care visit, lab work, and these two telemedicine sessions. I got basically nothing out of this and had to see a physician anyway. The Billing Department said it may take two weeks to reverse the charges for the telemedicine visits, but I suspect that I am going to have to keep fighting it.