Dr. Mitchell is by far the best PCP I've had in my years of seeing her (8+ years). She is…read moreattentive, listens to her patients concerns and provides the best professional care needed. Furthermore, she does not frown down on alternative measures if its the preference of her patient, but will always give her professional advice from a medical perspective as well. I appreciate honesty and authenticity, which is why I will not go to anyone else. Dr. Mitchell is highly recommended!!

My family and I have been Dr. Mitchell's patients for years!!!!! She has been nothing short of been…read morean awesome. professional, kind, caring physician! I recommend her highly!

I was about to go out of town and I started to get the feeling some type of ailment was creeping…read morein. I knew I wasn't feeling great and I started to feel it get worse and worse over the course of my day at work. When I was at the point where I knew I wasn't feeling great entering fatigue area, I left work to get checked out. I looked for a place off the Metro and nearby where I lived. Not just that, but it would not take me that long to get there. This fit all those requirements. Showed up, signed myself in, and was gearing up for a wait. However, it was mere seconds and they started my intake. Back to the waiting room and I was ready to settle in, but in a few minutes I was back in an exam room. Vitals taken, changed into a gown, and back in the room. Before I knew it a slew of tests were done to rule out the usual. I also had a chest x-ray, all before I was even seen by a doctor. I was happy to hear that it wasn't anything they tested for, and the chest x-ray showed nothing. But I was contagious as the doctor put it. The doctor here was excellent. She explained everything to me, why they did the tests they did, and what I was in store for. Everything she told me was actually what I was in store for. Her top advice was to rest. Not go home for a day, but to take the rest of the week off work for recovery. Note provided to cover me at work, a prescription to ebb the cough, and I was ready to head home. The good thing about one of these locations is that you can have your prescription filled here. That is, if their medication dispensing system was working. So I was expecting to get my stuff, get back on the Metro, and be on my way home to start on that rest. But I had to make another stop elsewhere before I could head home.

I came in for xrays on my foot today. They correctly diagnosed a fracture in my pinky toe and…read morereferred me to an orthopedist who was able to see me the same day. Everyone was professional and I didn't wait long at all -- in and out in slightly over an hour. However the PA I saw prescribed me an antibiotic and I was very confused as to why. My toe was swollen and red because it was fractured, not because of infection. I accepted the antibiotic (they have the ability to fill it on site) but waited to begin the medication until seeing the doctor. He was also confused why it was prescribed and showed me that if I elevated my foot, the color changed as bloodflow returned -- i.e., not an infection, just part of the normal healing process. That did make me question the medical decisionmaking I experienced, but thankfully my case was uncomplicated. Other than the poor stewardship of antibiotics, the care was good and I would return.

**** Update**** I have decided to update this review after…read morethe manager reach out to me to clear up the situation. As I mentioned in my original review it was truly a shocking moment to me that I refused to believe had happened considering how long I have been a patient of NWNP. Northwest Nurse Practitioner Associates to me represented everything that a family practice should embody and that is now missing in the health care system : empathy, compassion, knowledge, detailed-oriented, patience, confidence, trust, passion. I found all of the above qualities visiting Erin every years for the past 7 years and that last encounter (over the phone) with the manager was the complete opposite of what I was accustomed to hence my disbelief. I have the utmost respect for her and what she has built over the years and my decision to update my review is solely based on those 7 years. I do not believe that one incident should erase the consistent positive interactions and great care I have received from NWNP over the years. I want to believe that there was a miscommunication between me and the manager and it was not his intend to make me feel unheard. I appreciate him taking the time to reach out and write an apology email.

I was a patient of Erin's practice for several years sold on the idea of nurse practitioners…read morespending more time listening and open to alternative treatments. And that was true during that time. But something changed significantly as she transitioned to a sort of direct primary care practice and functional medicine practice. The practice seemed more impersonal. For example she tried to direct me away from monitoring my liver scores when I started taking statins. Although she had previously had the position that medications always have risks in promoting alternative medicine considerations and I had told her of my brother's death from non alcoholic cirrhosis due unmonitored prescription of cholesterol medication she tried to talk me out of the monitoring. At one point I had told her I didn't want to die from cirrhosis her reply was that there were worse ways to die.

I chose this doctors office because the location was pretty much in the same building area as my…read moregym. When I went to their website, I was super happy to be able to do everything online. That is a huge plus with me because it makes scheduling and keeping track of everything online. My first appointment was about two years ago. I really enjoyed the beautiful decor, soothing tropical sunset color palette set up similar to a spa. Every time I have had an appointment here everything went very smoothly, I was always treated with with respect and kindness. I am grateful to always be able to access the online portal for notes from each visit. If something is needed such as labs, the directions and referral was provided.

I was a first-time patient at this office. I rescheduled my 9:45 appointment using the reschedule…read morelink this office emailed me, and mistakenly entered the wrong last name, an honest error on my part. Everything else matched my existing file exactly: first name, date of birth, phone number, and email. I received a confirmation email for the new appointment time, so I had no reason to think anything was wrong. Today I was charged a $50 "no-show" fee. When I called, Jorge was cold and unhelpful. His explanation was that because the last name didn't match, the system never linked my reschedule to my original appointment, so as far as their office was concerned, I just didn't show up. He checked with Dr. Frederick, who agreed to reduce it to $25, but wouldn't waive it. Here's the problem: I used their own tool, the way they told me to, and got a confirmation email back. If a single mismatched field can silently fail to cancel an existing appointment with no warning to the patient, that's a gap in their process, not proof I skipped my visit. Instead of looking into that, they went straight to charging me and acted like $25 off was a favor. It felt like nickel-and-diming rather than an actual attempt to make it right. Not the first impression you want as a brand-new patient. Read the other reviews before you book here.

Dr Osborn is an amazing Physician, she's been my Doctor for over 10 years. She treats you like…read morefamily, will take phone calls 24/7 and is extremely knowledgeable.

I really wanted to like Dr. Osborn. She was very sweet and (seemingly) thorough during my visit…read more(standard physical). However, the office is super chaotic, here are some reasons why: 1. When I entered - I was greeted half heartedly and when I couldn't remember who I was seeing (new patient) - no one was willing to help me. There were 4 people at the front desk. 2. I have now called the office 6-7 times over a 2 1/2 week period to get my blood results. No one has picked up or responded to my (very clear) voicemails. I was told it would be a week to get - I have now waited a month - and even checked my spam, etc. 3. The office, in general, was not great - which when you have a good doctor - doesn't matter to me. However, with everything else - it now just adds another layer of disappointment.

There's so much great things I like about this practice even before I step foot in their office. I…read morelove a business that fully makes use of the convenience of technology. The online experience is top tier. I like as a new patient being able to submit everything online that would be needed in person, plus you can easily schedule a same day appointment within hours. Even better is the option to be in a virtual waiting room to minimize wait time when you arrive. Yes, this is an urgent care, so a lot of people didn't anticipate the need to come in until the same day. If most ER hospitals used this, it could help incoming patients, their family/support persons and even staff. Another convenience I like is their hours of availability, closing so late at night. I was anticipating having to come in here because the sick visit didn't go as planned with another provider. I came in then was told I had to schedule an appointment for a sick visit. They scheduled me for a slot several hours later so I had to leave and come back. It was frustrating and could have been avoided, but from now on if there's a need for a sick visit I will come here first. One other notable thing is that I called their phone number and someone answered the phone pretty quickly. She was very helpful and caring. When I called my other provider, even after 40 minutes I couldn't get through to a live person so I greatly appreciated being able to call here and have a responsive answer so fast!

Be aware the entrance is on Irving Street, on the south exterior of the DCUSA building. (Near IHOP…read moreand Petco) -- it is not accessible from inside the mall, nor on 14th street as the address would suggest. We had to figure that out by trial and error. Once inside, the check-in process was smooth and prompt, but our suffering child had to wait 45 minutes in a room with an unplugged TV for the doctor to see us. In my family's experience, this PM Pediatrics location has longer wait times than their locations in Greenbelt or Springfield. In the end, we got treated, but the wait time seemed excessive for a normal Monday evening.

Here's the thing, I like Dr. Clark, but... I came based on recommendations and location and I've…read morefound that I'm not really getting the benefit of the bargain. THE GOOD: Dr. Clark and her NP are SUPER nice. Dr. Clark can be a woman of few words. You do need to probe. I usually have questions and am prepared so this doesn't bother me. I don't find her to be super proactive, though. Her NP is much more bubbly and forthcoming. The office is in a great location with decent parking. Nice waiting room. Nice staff. The rooms are well lit, clean, and have views so you won't be bored while you wait...and wait. THE BAD 1) Wait time. EGREGIOUS. We are usually quite early for our appointment because we come a long way and every single time we have come, it's taken over half an hour to be seen--this is beyond the appointment time, not inclusive. THEN, if they have to do anything, they'll leave for 20 minutes and then come back--I just know they squeezed another patient in during this time. My time matters too and I CANNOT with this. I meet my nanny there with our child and usually my husband comes too. This is three adults giving up most of an afternoon unnecessarily. I find it unconscionably rude. 2) Staffing. They are extremely short staffed. I didn't see a nurse the entire time I was there and, though we made an appointment with Dr. Clark, we were shuttled off onto her NP without even a by-your-leave. 3) Paperwork. My kids have allergies. They are on medications and require forms for school. I sent paperwork in June and had to follow up several times to get it by September when I was told it would be faxed within the week!!! That's really insane! 4) PHONE ETIQUETTE: No one EVER picks up the phone here and you will NEVER get a call back. I don't do ERs and fortunately have plenty of qualified medical professionals in my family, but if I call on a Friday and haven't gotten a call back by the next Wednesday, that's a problem. A call back to ask how the child is and if the situation was resolved is ALWAYS WARRANTED. 5) Prescriptions and refills. My goodness, if you leave a message about a refill, they won't call you back for a week! What if it's a life or death situation people?!? That was the outside of too much. This practice has a lot of work to do. There are a number of other nitpicky things I won't mention except to say that I had high hopes for the practice that have been dashed. I gave several chances, but I think we are back in the market for a new pediatrician.

My daughter had been coming here since a newborn. Over the years, the nature of the office has…read morechanged. Previously, it would be much more welcoming, especially, for the children, it would have cartoons and toys for them. Now, your welcomed by a unfriendly receptionist and rather than someone walking you in they'll just tell you "Go to room 2". Dr Clark is still a very good doctor and the NP is friendly as well. As there practices are good, hopefully they can change the nature of the office, to me, that plays a part in the overall experience.

Dr. Hansen is one of the best primary care doctors left in the Washington, DC area. Her knowledge…read moreand depth of experience is remarkable. She has made connections and accurately diagnosed issues that specialists have overlooked. She truly cares about her patients and this comes across in her manner and thoroughness.

I don't understand why this Dr. does not have 5 stars from everyone...As a trained physician…read moremyself, who now does basic molecular research full time, I continue to keep up with the literature. Darcy Hansen does the same but in a much broader and in depth context than most. She is understanding, thorough, compassionate and brilliant in her expertise. I can say this as an experienced person on the older side of life who has had many internists due to moves, and has also interacted with many since friends and relatives reach out to me with questions. This physician as far above others....