NP Alana is great! They listened to everything i had to say. Asked me about costs before performing tests. Prescribed me meds for all my symptoms and truly cared about making me feel better. I am feeling much better today. They even gave me courtesy follow up call today to see how i was doing! read more

COPS CALLED ON MY AT MY VISIT?!? On 05/27/2025 apt time 12:50. I visited this urgent care located within the Target located at 2200 N Dallas Tollway, Plano TX 75093. I showed up 10 minutes early. I checked in and took a seat. While waiting a nurse came out and seemed to be flustered, there was an issue with another patient's birthdate, delaying their visit. She seemed very flustered, this was even more apparent when she was asking for my ID, if I checked in, and if I had a confirmation number. I pulled out my phone to show her and she took it out of my hand... She verified and I was called back at 1:10 for my 12:50 appointment, And told me it would be a flat $140 since I was paying out of pocket, this confused me since on the screen above the check in kiosk it shows the rates of service. It clearly states "minor illness $99-140". Since I'm there for an ear/sinus infection, and not yet examined by the doctor I asked how she knew I would be charged that amount. Maybe I am missing something, I am there for treatment not to be a detective. not a big deal, yet. She takes me into the exam room to get more info, still flustered and agitated. You can tell by her voice, no big deal, I work in the service industry. I get it and am somewhat empathetic. She then asks if I smoke, I say I used to. Every follow up question is just in a tone. Then she asked if I drink, I said occasionally. She asked Beer or wine, and I responded yes. This annoyed her, I guess I should have just said both.. The next question was about the frequency, and this question was delivered with extreme annoyance in her voice and attitude, as a paying customer this is where I decided to match her energy. I responded in the same tone. This is when she kicked me out of the exam room for "safety"..., NOT THE OFFICE!! This is important. I did not raise my voice, cuss, bring in race, sex, gender, politics, nothing. As she walks out to the now empty waiting room with me, I politely ask for her name so I know who I should complain about. She refused to give it, THIS IS IMPORTANT. I am now back in the waiting room for about ten minutes. This room is filled with signs such as "Patient Rights" and "Minute Clinic Policy". Under the policy is a code of conduct. It states people who engage in profanity, racism, sexual harassment or over all raising their voice should be subject to be asked to leave. I did none of these things. Therefore I did not violate a code of conduct and now know she was just done with me and refuse to help. On the "patient rights" poster it states very clearly that we the patient have the right to know the identity of all parties who treat us, doctors AND NURSES. So her not giving me her name was against her company policy, and violated my rights. At this point I start audio recording everything in my pocket, and the nurse locks herself in the open exam room. The practicing doctor, AKA, the supervisor came out to talk to me, Grace Dada. As she greeted me I asked If i could talk to her, I showed her the signs and expressed my concern with the treatment i received. She apologized and said she would be able to help me after her lunch in 1 hour. It's 1:30 now, my apt was at 12:50. WHAT?! She said she did not have an appointment on the books, so I showed her my email and confirmation number "3KM79Z5". No appointment. At this time I believe that the nurse deleted my appointment on the computer in the exam room. I then asked if it is common practice to accept appointments that come in before lunch hours and make them wait through it, thus making them miss their work, she shrugged. This is just me done with the experience and questioning the overall integrity of this practice. Okay.. Now Im recording and I am keeping my voice at the same register this ENTIRE encounter. She asked me to wait in the office as she went and got someone, this turned out to be James with Target security. He comes over and we all talk, I show him the posters, describe the situation that's happening and clarify with Dr. Grace several times. "You are not, nor have you asked me to leave as the supervisor, correct?" She said yes. I told her, okay then you did not bring James for a trespass situation, may I ask why he is here? "She said, " I don't think you are a liability, but I don't know what SHE will do. She could come out here yelling or angry or who knows what." Yes she said that. "So James is NOT here for her, not me?" She confirmed. I said, okay. She then offered to treat me as long as James stayed there, I said James could come into the exam room for all I care, just an ear/sinus infection. As Grace is treating me, TWO police officers come and knock on the door... They allow the exam to be completed... I asked Grace if she called, she said no, and again confirmed I did nothing to make her feel threatened. I then went to talk to the cops, explained everything and none of it mattered. Grace and NURSE CANDICE GURROR hid in offices as the cops wrote out a criminal 1 / 2 read more

What a huge disappointment. I created an online appointment for Saturday 1/9/2021, showed up early and checked in on the kiosk. Waited for a reasonable time, I was early, and was called back. The NP read down a checklist asking if I had this symptom or that symptom. I said yes to some no to others. She told me to go get a COVID test and I would have to go somewhere else as they do not do testing. I do not have COVID, flu maybe, a upper respiratory infection/virus probably. But at no time did this person do anything but read a checklist and boot me out to get a test. Didn't take my temperature, check my blood pressure do a swap for a flu test nothing. And charged me for the privilege! Surely, she could have at least checked me over. Maybe it isn't Covid, maybe it something else. Instead I had to wait until today to get a Covid test. Folks if you are sick, do not go to this place, unless you have a recent Covid test in hand so you can prove you are not sick with Covid. I swear she would have sent me for a Covid test if I came in with a broken leg. read more

The doctor and med student that helped me were great I had no issues checking in other then that a lot of the questions they ask they can ask in person. They take my insurance which is great, and there is a pharmacy within the Target. I did walk around for the 30 minutes that I had to wait. I kept checking back in to see if it was my time to go back and I had about 10 minutes so I kept walking around I would recommend staying close to the minute clinic if you only have 10 minutes because they'll probably take you in less time. But I wasn't in a rush so I wasn't worried. read more

Try to call to make an appt. won't let me speak to anyone or make appt says to show up, walk in and the kiosk says appointments welcome. Drive 45 mins here each way to avoid the more expensive urgent care. Come to check in and there is no one here and kiosk says no appointments available even though I was not able to make an appointment on the phone. No one here waiting and no one in minute clinic to ask. Appears like it's closed early although lights are still on. Been waiting 20 mins for someone to ask but no one is here working. read more

Worst customer service ever no one helps you with anything it's been 1 and half of waiting no one has said a word to me.

I give this clinic 0 starts. I tried checking myself in and after seeing that it was over a 4 hour wait, I decided to go home and wait there then come back. It was all fine, I waited a bit with my husband and finally go called back. The very first thing I was asked wasn't how I was doing or anything, it was to see my insurance card and drivers license. When I said I just had my VA medical insurance card, the physician assistant just said they didn't take VA insurance. I read online that they did, but it's fine she checked it anyways which I appreciated. After going on about why I should have just gone to the VA instead and why they don't take VA health insurance, I was getting fed up. We all know the flu epidemic going around, I feel like I have the flu. But instead of getting to treating me, she kept badgering me about the VA and the policies. I said it's fine, they're closed now so I just wanted to be treated. She asked for my symptoms and then said I didn't have the flu because it only flares up within 48 hours or something... I just said my throat hurt last Wednesday. I didn't start feeling like death until today. She didn't listen to me. And she said if I wanted to be treated I'd have to pay out of pocket. I said that's fine!! For the 3rd time. Then for some reason she kept badgering again about the VA and that they couldn't take my insurance, to go to them. It was closed. I was so upset I started crying. She had the audacity to tell me to not get frustrated or I will get worse. I said "I am tired I am in pain! Are you going to treat me??" She never said yes, just kept pushing it to where I finally said okay I'll leave. Followed me out the door and was saying "sorry". Sorry for what!? For refusing to give me treatment because I'm a veteran? Or is it because I'm Mexican? At this point I have no idea why I was blatantly refused treatment after insisting that I would pay out of pocket. I will never be going to this clinic again. Couldn't even file a complaint because there is nowhere to do so on their website. read more