I have been using this facility for nearly 20 years. I should have given them a shout out before now. The staff at this location is kind, caring and efficient. From the radiologist to the technicians to the office staff, they are fabulous! I highly recommend this office for all your mammogram needs. read more

Kind doctors. On time appointments. Comfortable setting. Free, easy parking. Quick check-in.

Unprofessional receptionist was impatient when I asked how to use the kiosk. Later, she shouted my personal medical info HIPAA violation) at me from across the room. Then, she reprimanded me for not remembering to return after the kiosk. I advised her to be more polite. Tremendous tech who was kind and explained everything read more

Sue A. de Mille Women's Diagnostics Center - Nice facilities. - Medical Centers Near Me - Plano, Texas

My first appointment was for a diagnostic mammogram that I was prepared to pay for - knowing it wasn't routine (only routine is covered 100%). A very small lesion, undetected by palpable exam, was discovered and biopsied. The days/months that followed were probably the hardest in my life (emotionally) and the staff (from front office to the providers) were absolutely outstanding. I'm not a "huggy" type - but was overwhelmed and accepted all the support! All of my follow up mammograms were received with the same level of care, even though I was finally cleared after treatment. Hands down the best care I've ever experienced. read more

Been going here for over 20 years. When they found something, the folks quickly lined up appointments for everyone I needed to see. I had my surgery in the same building and Maureen visited me afterwards. Something changed there after covid. They removed all the homey touches. Maureen later retired, and the reception staff could be a little more friendly. The doctors and technical staff have been fantastic. I love the 3D mammograms. Clearer films and less photos needed. read more

I have been going to this center for, probably, 20 years. I started going there right after Ms de Mille had totally redecorated the center. She had gone there and, apparently, did not feel it was warm or welcoming. She went through the entire facility and had it entirely decorated with paint, wallpaper, pictures, carpet, comfortable chairs, cubicles in the changing rooms and lockers for the patients clothes and personal items that have keys to lock the lockers and more. There are the same amenities in the x-ray rooms. I have always felt comfortable here and the staff is always pleasant and helpful. The x-ray technicians are friendly and courteous, realizing this isn't going to be a comfortable procedure. I just had my recent mammogram and had to go twice. Both technicians were the best I've ever had. I felt comfortable with the unit they put us in to take the x-rays and they were very careful and always considerate. I would recommend Susan de Mille Women's Diagnostic Center to anyone! read more

I received texts, emails, phone calls to pre-register. Doing so doesn't help on day of mammogram - asked the same questions again. Today, after waiting 15 minutes past appointment and ladies who came in after me were called back - I left. The staff is nice but their processes make me cranky. read more

Ian amazing experience Twice needed medical direction and provided the best Implants after surgery from breast cancer I developed fluid around implants Removed out of one and then four months later out of the other side Dr Lee was amazing and all staff Even referred me to a female breast surgeon for next follow up read more

I had to make an urgent appointment for a new lump that I found. They were able to work me in the same week. Registration staff are always proactive and friendly. I feel terrible I cannot remember my sweet mamo tech but she had a student with her and this is the second time she has done my mammogram and she is just a breath of fresh air. I am an Oncology Nurse and they just know how to make you feel at ease and so welcoming. I love all of the staff there they are top notch and I will never use another facility but them. If I could give 10 stars I would :) Thanks Andrea read more

Kind staff, fast service, gentle, thorough. They never keep me waiting long. They are always very kind and it's a scary situation to be in, but they put you at ease. read more

Absolutely the best for mammograms and follow up. Very informative on all the peeps involved, including costs.

Don't hesitate to make an appointment. Beautiful, opulent waiting room. Dressing area has a big window to a private patio with a fountain, a comfy sofa, and TV tuned to HGTV. There's a nice flow-y cape to wear and one size really does fit all! I've been coming here since pre-Sue. What a difference she's made. State of the art equip, gorgeous surroundings, nice people. Yay for Sue! Maureen has always been there. I look forward to sharing a laugh with her. We even shed a tear together when Mama was diagnosed. She was just wonderful to me after Mama passed (unrelated cause). She makes sure my appointments are on her scheduled days. LOVE ME SOME MAUREEN! read more

For one of the potentially worst things ever...THE BEST!!! Ever. Really. THE facility to go to for all things boob-related. From general screenings to more advanced procedures and treatments, ALL of the staff at this center will do their very best to attend to your every need - all the while with warm demeanors and a smile on their faces. Like many other women, I was definitely trepidatious about getting my first mammogram. I'll second that by saying "I HATE HOSPITALS!" The Sue A. de Mille WDC is located inside Plano Presbyterian; however, it is directly in the left corner when you walk in. You get no sense of being in a hospital at all. Open the embezzled glass wooden door and walk into the most inviting, comfortable, florally decorated, calming pink, roses everywhere atmosphere ever. Every attention to detail to make patients feel at ease. It's as if you're visiting your posh grandmother's house, all the way down to the stunning Victorian-style furniture. I had my first mammo prior to the suggested age of 40 because of some "discomfort." Ladies, I must say for those of you who do not know, having a mammogram performed IS NOT (nor should it be) PAINFUL (even with aforementioned "discomfort") - it's just a little "unpleasant pressure" that only lasts a few minutes in total. Thankfully, my "discomfort" ended up being trivial. Fast forward a few years...I won't share my entire personal boobology; however, after getting positive results after several annual exams, I received a very disconcerting phone call - literally ONE day after I moved to Austin. In short, something was a bit "odd" and SADWDC referred me to a facility in Austin for further examination. Yes, I was scared. Very scared. I'm sure the facility in Austin would have been fine; however, they seemed a bit "sterile" over the phone and with such a potentially serious discovery I just...well, in less than 24 hours my husband and I hopped in the car and drove back to Dallas (Plano) to have my procedure done where I knew I would be in great hands (literally; lol) and I would receive the best care. I am so GLAD I did. Everyone was so kind, tried to keep me as peaceful as possible, were very professional, explained every detail of what they were doing, were very honest about what to expect, and so on. The physician who performed the procedure even gave me her card and wrote her personal cell number on it in case I had any questions at any time during my few days of recovery.........not the C word! I'm fine! I have been visiting this center for about 6 years now - yes, I continue to make the trek to Dallas (people actually travel in from across the country; they are that fantastic!). I actually look forward to my appointments so I can say hello to everyone and get one of the many hugs they offer out. Also, I feel such a sense of empowerment by keeping on schedule as early detection truly is key! Sure, I hold my breath a bit until I receive the results. But, I know no matter what the outcome, I will be provided with the utmost care and with the most loving manner. I LOVE everything about SADWDC! HIGHLY RECOMMEND! NOTE: ***IF YOU'VE NEVER HAD A MAMMOGRAM, OR HAVE AND WOULD LIKE A FAR SUPERIOR EXPERIENCE, HERE'S THE PROCESS AT Sue A. de Mille's: Check-in is a breeze. There are small private small cubicles with staff there to promptly assist you with all necessary paperwork, including in insurance. They will also provide you with an estimate for out-of-pocket costs, if applicable. After that, lounge until your name is called. I have never spent more than 5 minutes in the waiting area (there's an area stocked with all sorts of free snacks, bottled water, coffee, etc. by the way) before being led into the equally as welcoming changing room. Private lockers are also available. Again, wait for your name to be called. Never more than 5 minutes. Then escorted into the "scary" room filled with several large, intimidating pieces of equipment. One of the several lovely and super friendly female techs will provide you with instructions, walk you through the process step-by-step, and will move so quickly the whole thing will be over before you even know it - while at the same time mysteriously emitting an overwhelming calming effect. Back to dressing room. You'll receive a very honest verbal "thank you" - as well as an actual thank you card signed by several staff members (what doctor's office does that??!!) - from the staff when exiting. You will then be contacted by phone within 72 hours or less with your results. It's really great when you receive good news. In the event that something needs to be re-examined don't fear. Breath. Process. And let them help you. Best wishes for everyone. read more

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Very friendly and understanding staff. The exams were fast and simple. Both bone density and mammogram are done in the same location. The waiting areas are very relaxing. I had a great technicians that kept me calm durning both exams and I can't thank her enough for that. I will be using them going forward for my yearly mammograms. read more

Nice nice people. They must have to give a lot of bad news to women and they are a very skilled staff at that job. I was lucky.

I have been coming to the center for 14 years. The physical surroundings are like a day spa. More importantly, I have had only positive interactions. Maureen has been of great assistance in the past wading through insurance issues. This week my technician was Serena. She was outstanding. read more

I have Been going to sue a demille for over a decade and every time I am treated with respect, kindness and expertise. I did have an unfavorable diagnosis this year but the nurse navigator explained everything and made the proper referrals to other professionals. read more

Professional, respectful, on time. The setting is calming which is great considering that mammograms aren't so much fun. The mammographer was so nice. I previously went to Solis and left after an hour. What a nightmare that place was. read more

I visited this center for a screening mammogram. Kim was at the front desk and was very nice. Gloria registered me and was also very nice. Gema did my mammogram and she did a fantastic job. I'm a mammo tech, so I'm very critical and she did an awesome job! I got my results quickly, and thankfully, all was good. I will definitely be back next year! read more

I Would give zero stars, The lady that did my mamogram was rude and had no empathy. She rushed the mamogram,was unkind. She did not care that I had severe anxiety. I even told her that. And I was in pain.l Should have yelled it hurt so bad. I even have bruises. I will NEVER come back Ever. It was horrible. I know it is not always that way, because I have had people that were gentle and did their best. read more

I had the most pleasant experience you could possibly have at all three of my appointments at this office. The entire staff did their part to make sure I felt comfortable. The Saturday appointments for mammograms was very helpful and the wait time was very short. I highly recommend this place! read more

Made my appointment over a month in advance. Pre registered over the phone. Took a very important day off from work to keep my appointment.Answered all the questions the same in office as I did over the phone. Was immediately called back and led to a room. I felt like I was being taken to the principals office! Was told by a very abrasive and rude woman that what I needed was a diagnostic mammogram. The were full for those today. I needed to leave and call them back and reschedule. Well, no ma'am. I will not be back. I will find another place with much better patient care practices. read more

What a fabulous facility! Many thanks to Ms. de Mille for her philanthropic heart. I have been coming here for my yearly mammograms for more years than I care to count. I am always treated like I am the only person in the room. They are very thorough, kind and willing to do whatever necessary to make a potentially uncomfortable and painful situation more bearable. As long as I am able, this is where I'll come for my yearly exams. May God continue to bless Ms. de Mille and all who enter there. read more

Listen up, ladies. We all hate going to "those" appointments. While this center isn't exactly for "that" appointment, they do perform other practices here that aren't exactly pleasant. Specifically those that have to do with the top portion of your body and 'what your momma gave you.' For the mens reading this review, don't expect me to go into detail with some boob-a-licious review. However, I think all ladies out there should know about how I was treated earlier this week. My woman doctor sent me here about 18 months ago to have a few things checked out. The appointment went as good as it could go, I suppose. For months after my appointment, I received several cards requesting a follow-up visit. Being that they didn't find anything of concern the first time, mixed with my forgetfulness, I didn't go back. Fast forward to last month. My woman doctor asks me if I went back for my follow-up. I sheepishly tell her no, so she tells me to go back for round 2. I call up to the Diagnostics Center and make the appointment for 7:30am (ugh) on a Monday morning. The problems began after I made the appointment. I got a pre-registration call on the Friday morning before the appointment. I politely told her I was unavailable to talk at the moment, and to please call back later in the day. Fourty-five minutes later, they call back. What part about "later today" do you not understand, sweetie? After we got that all cleared away, I arrive half-asleep for my appointment at 7:30am sharp. Following another pre-registration interview, I get changed and am told to sit in the lounge area until they are ready for me. By this time it's 8am, and a woman comes in to greet me. She hastily asks if I had the follow-up procedure done elsewhere. When I replied no, she gave me a look like she didn't believe me. She then informed me that without a doctor's order, they couldn't see me. So you mean to tell me, because no one in your office cared to look at my file during all the "pre-registration" bits for the doctor's order, that you've just now figured this out? And here's the kicker. Like I'm not already irritated enough, the woman throws out this gem in a snotty tone as I'm walking to the front: "That's what happens when you don't do your follow-up... you make things difficult." Guess who's not going back to do her follow-up there? THIS GIRL. read more

Regarding Nikki B's review.... As a breast cancer survivor I can tell you that this place saved my life! Yes, you are required to have orders sent before showing up... that is hospital procedure since they are part of Presbyterian Plano hospital. That is just how it works and rules apply to everyone... It is your responsibility to make sure that YOUR doctor sends the orders before you show up... The doctor and staff at this facility helped me tremendously and I would trust them with my life. They are experienced, knowledgeable, caring, sympathetic and understanding when you need that support the most. Bottom line is, this place saves lives and I will not stand to have your review be the one thing that keeps someone from going there and finding a problem in time to do something about it........ I am still alive thanks to the Sue A. de Mille Women's Diagnostics Center! read more

What a beautiful way to take a woman thru an unpleasant experience! The first impression of this place starts you in a good mood. The interior design is peaceful and feminine. The chairs are comfortable, and they don't keep you waiting for an excessive amount of time. I found the staff to be warm and inviting, and I have felt very comfortable here, getting mammograms, ultrasounds, and MRI (as you can tell, I've had issues that needed to be addressed). I've since moved out of the area and entered the diagnostic world of the average american experience at a diagnostic center, and it has given me an even greater appreciation for this center. read more

Good facility, no waiting time. Technicians quite knowledgeable, try to make the painful mammogram process quick!

I had my first mammogram here. They were kind & caring. It didn't take long to get an appointment. And I was done in less than 30 minutes. Good results too!! read more

Very disappointed in the customer service. I was asked more than 4 times why my doctor was not ordering a mammogram, when I was only there for a sonogram. I was not comfortable explaining each time why it was not ordered. This was between my physician and I. I did not feel it was the place for the office staff to question my doctor's orders. In addition, the office staff kept trying to bill me for a mammogram that I was not scheduled for. read more

I was treated exactly In the same manner as Susan (review below). I must be a little slow on the uptake but I was treated this same insensitive way 4 times and left there in tears each time.The last one - like the review below - was not scheduled properly and I never did get a mamogram. I have been traumatized in the middle of a crisis by this uncaring process. The enviornment feels like a hospital surgery center and the person bearing the bad news appeared to laugh. I now have to find another solution adding to my overwhelming stress level. Also will need help getting my records as they cannot be contacted. This is unacceptale treatment for anyone not to mention a person in crisis. read more

I have limited experience here, but every employee I had contact with was extremely nice and patient (including the person who called to schedule the appointment). I was anxious about being here and they, especially the tech, went out of their way to help me be at ease. I really appreciate the kindness and patience. Aside from all that, the office is nicely decorated and helps put you in a relaxed state of mind. read more

So perhaps I was spoiled by my last mammography center in California where I had my mammography for the past 15 years. This place beyond the "women decorated" lobby is awful. The check in ladies were super nice and pleasant but that's where it ended. I was scheduled for a mammogram and DEXA bone scan both of which are covered under my insurance plan. At the facility in California my tests were always preauthorized for coverage, my results were given within a week and often on the spot if a follow up ultrasound was needed. I arrived 10 minutes early to my appointment and was greeted warmly by the receptionist but then I had to sit with the "billing coordinator" who told me I would have to call Blue Shield on the spot to verify my DEXA scan coverage because my doctor had checked the box for "Asymptomatic Post Menopausal Screening", rather than just "Routine Screening". I asked if they could contact the doctor's office directly since they insisted when I made the appointment that the orders came directly from him. She refused to make a simple phone call to my doctor to clear this up. After 40 minutes on hold in the waiting room with Blue Shield and seeing at least 20 women come and go while I awaited my appointment I found out the other box needed to be checked. She refused to contact the doctor so I couldn't have my scheduled DEXA scan. I called the doctor's office when I left and they asked why the center just didn't call so they could have faxed over a new correct authorization so I could have had the scheduled test rather than reschedule and take more time off work. The doctor's office staff also found it absurd they would make me miss the test rather than make a quick phone call. During my actual test the tech told me I should give up caffeine like her so I wouldn't have so many cysts in my breasts...ah thanks but I don't need diet advice while you I'm having my breasts squished for a medical test. On top of it, it is now 10 days after my mammogram and no results. I called to see if they had my results and they told me to call my doctor. I explained I didn't need the results, just to know that my doctor received them before I contacted their office. Nope, wouldn't tell me that either. These people are useless and I will NEVER go here again. The last thing any women needs is uncaring staff for routine testing that we all dread anyway. Perhaps actual compassionate patient service should be emphasized rather than a cutesy waiting room. Ladies go elsewhere! read more

I highly recommend this facility. The staff was incredibly kind and comforting. The doctor was so kind and sensitive. I truly appreciate such a warm staff when faced with the anxiety of the uncertain. Thank you all for this great experience. read more

Will not go back there again. Very confused staff. The tech was telling me that Mamogram is much better than MRI for detecting breast cancer. I guess she knew more than MDs. What a joke!! The tech had to take additional images because the first time she didn't do it write. which means more x-ray exposure. They could't even help with my chart setting up because they failed to give me a code. I would go to another location. VERY POOR RATING FOR ME read more

I'm 43 years old and I recently had my yearly Mammogram with results stating that I had "dense breast tissue." The letter stated that I needed to have a 3D Mammogram because the regular mammogram wasn't able to catch the smaller malformations. So, knowing the dangers of being in my 40s, and family history, I scheduled for Tomosynthesis (3D) based on their recommendation. Days before my appointment I've gotten 3 calls from that clinic discouraging me from going through with the Tomosynthesis. Today, an hour before my appointment, I received a call from the head Mammographer/clinician asking if I knew what I was getting by going through with the procedure. She said it was just like getting another mammogram, but with finer slicing images. So, she didn't understand why I was asking for the procedure. She stated that she didn't want me to receive a bill, even though it was recommended by their own clinic that I should do this. What the hell!!! They tell me and my doctor that I have dense breast tissue and recommend a 3D mammogram, then they try to discourage me from going through with it. The snide head Mammographer/clinician said that it was just a recommendation for future mammograms. It wasn't intended for me to schedule it right away. She said that from what they saw on my normal Mammogram everything looked good and healthy. Are you kidding me??? It isn't what they are seeing that worries, it's what they're NOT seeing that's the problem. That's what I understood the 3D Mammogram is for... to catch what isn't being seen with the normal Mammogram. Funny... all over their clinic walls they have paper printouts of the dangers of having dense breast tissue and how you need to get a 3D just to be safe. I truly don't understand why they're even bothering with educating people about dense breast tissue if they're just going to try to discourage you from going through with it. Because of her negative demeanor, I immediately cancelled my appointment. I hate having Mammograms and she just made me feel awful about it. read more

What a wonderful place. Kim at the front desk is so friendly and efficient. She explains everything patiently and is kind. Waiting area is pretty and calming. Coffee and water are available. You don't wait long and it's a quick process to get your mammograms. Who wouldn't want a women's diagnostic center?! They also do 3D mammography for a small fee read more

I am very satisficed with the service they provide. I got a mammogram, ultrasound and biopsy. They are VERY professional and make you feel very good. I was really scared, but definitely they handled everything correctly. I definitely recommend this place!! read more

I had anxiety weeks before my appointment here for my first biopsy and once I walked through the door I was relieved. Not only is all the staff extremely nice and hospitable, they do everything to make you fee comfortable. This place reminded me of a spa or resort and not a medical facility. Maureen assisted in getting me ready and the nurse Karen and Dr. Krakos were really the best and had my mind at ease, a radiologist assisted also that was just as great. I would recommend this place to everyone! Wonderful experience!!! read more

I had a wonderful experience. All staff was very professional, friendly and patient. Coordinator Maureen made me feel comfortable and calm before procedures. Tricia and Amber who did mammogram and sonogram were really friendly. Dr. Krakos is a very professional and good doctor. I will definitely be pleased to see them next year. read more

I never am disappointed with the service and the comfortable center to get this annual smashing!