The care was as expected. My issue is with this company's very poor billing practices. They…read moreindicated payments had been recouped by my provider in March 2024. It was really just very poor billing and understanding of how insurance works on their end. Wouldn't recommend this place to anyone who doesn't want to deal with bill collectors within the year for a totally paid for claim.

Sitting here right now for a sick visit with my daughter. The nurse Katrina is amazing with kids…read moreand my 7 year old loves to ask a million questions lol. Prices are reasonable for cash pay and she has had a few tests done. Appointment making is always easy and convenient. Very happy with the care we receive here.

Doc Adam is the most sincere and charismatic caretaker I've ever had the pleasure of meeting. I…read morearrived there kinda late with a pretty nasty wound that required stitches.... And he didn't hesitate to help me. He provided quick decision-making and helpful insight with a compassionate smile on his face and a reassuring confidence. The rest of the team was very generous, too, but my 1-on-1 was with this man and what I can guarantee is: He truly enjoys administering the best healthcare within his power. I would recommend Well Key to anyone after their thorough treatment of my condition.

I very seldom leave reviews, but this place was awful. Called to see if they were still accepting…read morepatients and they said yes. Drive 20 minutes for them to say they won't see me because they have accepted their last patient. Explained that I had called and they said to come back tomorrow.

First off let me start by saying I'm glad this location is in close proximity to where we live. I'm…read morealso thankful they have late hours where we can come with a kiddo and not have to risk what comes with exposure in a full ER. That said, I'm going with a 3/5 for the first trip here. -2 - Check-in - you shouldn't have to argue with any receptionists about temperatures or what is considered good or bad on symptoms; we're here because we think there's an issue and would like to speak to someone past reception. If we weren't so worried about the kiddo I would have stayed to discuss the behavior with someone. Otherwise, filling out some electronic form never gets to the right people. +1 - cleanliness - it was clean in every area we were in +1 - location - close to home so yay! +1 - staff (minus check-in folks) - all the help once we were inside was great. The doctor on staff was patient and took time to address concerns. Will be back and am glad for the convenience, but will be prepared to deal with whatever the front desk experience may be. Glad i found out there is a portal to keep information up to date. Will update review if things improve.

If you're looking for an urgent care to run you off this is the place! My daughter was running a…read morefever of 103 and clearly had signs of an infection so we decided to head to urgent care. Upon arrival the ladies at the front desk were very nice and helpful. Although once we arrived into our room, it was absolutely filthy. The cabinets were covered in some sticky residue, the walls were also covered in nastiness including the one directly behind the table, and the table she was expected to sit on was covered in glitter. Thankfully I wiped down everything just incase my daughter were to touch it. After waiting for about 30 minutes we were told it was a viral infection without running any tests and told us "I will not be prescribing her any medications due to the fact i'm not her doctor". Needless to say this place needs to actually care about their patients instead of running through them like they don't exist. Start cleaning your rooms properly so viruses don't spread. Finally HAVE SOME EMPATHY AND STOP ASSUMING PEOPLE ARE DUMB. Honorable mention to the "doctor" also known as Mark McMullan, NP.

Excellent urgent care. The team was compassionate and attentive, and I never felt rushed. They made…read morean unpleasant situation much easier to deal with, and wait time was limited.

Great place to go when you cant make it to your doctor or the emergency room. They were thorough…read moreand cared about our wellbeing.

No one likes going to the doctor. And I am absolutely one of those people that put it off until…read moreI'm pretty certain that I'm going to die if I don't see my doctor. That is, however, no reflection whatsoever of my doctor or the staff at Summit Medical Group. In fact, I never had a regular doctor until I found Dr. Jeffrey Stevens at Summit. I floated around and made my way to emergency clinics and got my antibiotic fix or whatever wherever I could. What made me a one-doctor kind of woman? For me, it all boils down to the fact that I feel like Dr. Stevens actually cares. I don't go to the doctor often, but he always remembers me when I do and asks about things that he remembers from our last visit. He is personable and easy to talk to, which is important. He is professional and knowledgeable. He prescribes a healthy lifestyle before he prescribes pills, which I really appreciate. When I first started seeing him, he discovered that I was being overdosed on thyroid medication. That was almost 5 years ago and he still keeps his eye on it, though it's been stabilized for some time. His entire staff is friendly and never makes me feel like a nuisance. I rarely wait more than 5 minutes in the waiting room to be taken back or in the exam room for the doctor. The perform lab work on site. They perform them right there in the room and results are returned quickly. I have referred several people to Summit Medical Group and everyone has had similar experiences and have been pleased. No one likes to go to the doctor, but it's nice to know that when you do, you have someone you can trust.

I made an appointment at the Summit Hill Walk in Clinic this morning. I call the one in Bearden…read moreHill Knoxville directly. I was given an appointment at 2 pm. I arrived on time and the doors were locked. I called and they said I went to the wrong door so I turned around on Kingston Pike to go back. The doors were locked and a sign said they were at lunch from 2 to 3. I was sick and mad and pounded on the door since I had called back to verify and they told me I went to the wrong door. There was no reminder or confirmation on my phone as there was supposed to be. I like my primary care provider at Summit but this was a little hard to stomach as I called to be seen that day,

I go to The Little Clinic when I have a minor issue, e.g. sinus infection, I have always been…read moretreated very well. I'm glad these walk-in clinics are available because it is not always that your PCP can work one in their schedule, and not sick enough to go to the ER. Also, you get seen faster by an NP, and don't have to be around a lot of sick people in a doctor's office. Thank you Little Clinic!

I'm only giving this one star because it will not let me leave it with zero stars. The nurse…read morepractitioner there yesterday, Natalie, is by far the rudest healthcare provider I have ever spoke with. During my visit she complained the whole time about not having a secretary. She picked up her phone and walked out of the room while triaging me as well as spent a majority of the time looking at her phone. She said my blood pressure was "stroke level" it was 140/90. I will agree it was a little high but I was and still am in severe pain. 140/90 is not considered "stroke level", I know this because I also work in healthcare. During my visit she asked what I thought was wrong and I told her I felt like I had bronchitis. My chest was hurting and my lungs were and still are burning. I also mentioned I have had a cough and shortness of breath. I also told her my ears had been hurting. She goes yeah it sounds like it and wrote me a prescription for a proair inhaler and told to use it whenever my lungs hurt, she also prescribed telslan gel caps and states these normally don't work but I'm going to try you on them anyways and told me to pick up mucenix. I have had bronchitis every year for the past 5 years and never once have I not had a provider prescribe a zpak or an antibiotic.

VERY VERY unhappy with the staff and supposed Dr.s here! The…read morestaff is rude and just don't seem to CARE and the Dr. ( an older man with a cane) There never touched me once or looked at me but to say hello and goodbye. He wanted to increase my heart medication without even CHECKING me just because he THOUGHT it should be higher! He was easily distraught over simple things and easily frustrated as well. The P.A that has taken his place doesn't listen to you and interrupts quite often while you are trying to tell him things and does the "I know EVERYTHING " show! There is no one there to help you when he is on vacation and the staff are INCREDIBLY rude and disrespectful up front!!! I will NEVER recommend this place to ANYONE and am just giving you a warning ahead of time! Very disappointing.........

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Front desk staff were super nice, so was the MA and the Dr. They get you seen super quick, and I…read morewas there midday on a Saturday.

Excellent care! Had cough and trouble breathing. Diagnosed bronchitis. Prescribed meds. Got steroid…read moreshot. In about 1 hour. $160 cash patient. Day one I finally slept good and feel so much better! Don't waste time and money going to Emergency Room