I have been to this location a few times as a 'walk in' patient. I expected to wait for a while,…read morebut was helped rather quickly. I recently made an appointment in the wee hours of the morning. When I arrived, I barely sat down and they called me in. The PCT (Raymon) was very friendly and professional. He listened carefully to my concerns. The NP (Adrienne) came in to see me within a few minutes. The service has always been really great. I have had x-rays and minor labs in the past, and felt heard and well taken care of by al the staff. I highly recommend the appointments as you can go online any time to make and appointment. It even will tell you where you are in line if there is a wait. Thanks for the great service, and for caring!

My 21-year-old son was not feeling good ears were bothering him had a headache throat, we went here…read moreThe doctor spent like 5 minutes with him did not do any kind of test just told him to go buy some delsym and some pure saline drops gave him a specific brand to get, we did He suffered for a couple more days till I got them into a regular doctor I drove him because he was feeling dizzy on top of that, I took him to Duly by Costco on meacham road, I wish I thought a checking there a couple days earlier to see if he could get in. The doctor there looked in his ears right away The other doctor did not even look at physicians immediate Care they never looked at his ears never looked at his throat! Well this doctor at the duly took one look in each of his ears and told them you have an ear infection in both ears That's what's causing all this problem, a real diagnosis! So he prescribed antibiotics and within a day of taking them the pain started to ease up finally the kid had some relief after being up so many hours because he couldn't sleep because of pain. And then my son paid their copay that his insurance tells him to pay while we were there well at least that's what we thought it was when the lady charged him 93 bucks for absolutely nothing, about 5 months later he gets a bill in the mail wanting $286 bucks, then they send him an email and a text and the text and email both say that he signed up for auto pay so this place saved his card information when he made the payment he did not write his card number down did not give them permission to do an auto pay and they did not turn it into the insurance company but no they did take it out of his card which is linked to his bank account and we had to fight it because they did not have permission to do an auto pay so watch yourselves if you go here you are better off going to the emergency room. I will never again go there myself or take my husband or my children there. I went months before like a half a year probably my son for a problem I had with my leg They did an x-ray and said everything should be okay that this sore I had on my leg next to hardware was fine there was no infection in the bone, but guess what there was an infection in my phone I had hardware on my tibia and my fibula and there was in fact an infection in my tibia I had to have the hardware removed, and my tibia cleaned out to get rid of infection. So I have good reason not to trust this place for myself and with my son going there They are rip offs they have no clue what they're doing! Go to the emergency room and skip this place well we were there I heard them send somebody that came there to the emergency room anyway for an x-ray because theirs was not working or the tech wasn't there something. And so according to what I heard they had spoke to them on the phone before coming in and when they got there and said what the problem was they could have been told and should have been to go to the emergency room because it sounds like you will need an X-ray and we are not able to do it today but no instead they let the person stay with their child and why so they can get more money No doubt they build the persons insurance and charge them the copay and who knows what they tried afterwards. If I could rate this place on the scale a negative zero I would do that

The women working in the clinic was very nice and visit was fine. Received the bill and was…read morethinking what a scam. She really didn't do anything. She is not a doctor. She asked questions and took my blood pressure. Felt my throat and looked in my ears to tell me I had some water and it would go away on its owe. The bill came and it was 580.00 dollars. WTF - for what - my doctor charges so much less. After insurance I still had to pay 140.00 dollars- what??? For real - That is what the appointment should have cost in total. So crazy - I will call my doctor next time.

Update: I only ended up waiting less than 10 minutes. However, when NP came out to get me she said…read more"Now that wasn't 40 minutes, was it?" In a snide tone. My visit went fine but she has a bad attitude. Went online at 6:30 am to register for my "place in ". Tried on phone and PC and there was no option to "get in line" at this location. I kept trying and figured the "line" didn't open until the location opened at 8:30. Got online at 8:33 and it said I could get a place in line and the wait was 6 minute. Since it was only a 6 minute wait I got dressed and arrived at 9:05. There are 3 people in line ahead of me with a 40 minute wait! Ugh! The nurse practitioner came out and asked me if I was the next person. I responded with "I wish". And explained to her what happened. She explained that there were already people physically in line at the store at 7:00 am so she made the online "line" unavailable until 10:00 am. This should be stated on the website. If I had known that I would have gotten dressed and come at 7:00 this morning! This online sign up is seriously flawed. Not to mention, the way the nurse explained it was condescending and she lacked empathetic customer service. I'm not sick often so I don't know the ins and outs of getting a good place in line. CVS could do a much better job of explaining the process on the website.

This place is absolutely terrible. We are here now for my son's shoulder injury and the place is…read morecompletely empty and it still took them 45 minutes to take him into a room. The receptionist was extremely rude and spent the entire time looking up wigs and hair extensions on her computer. Horrible customer care. The nurse and practitioner were fantastic and very nice and caring!

The wait times are ridiculous. My appointment was at 12:50 (I showed up 10 minutes early) I wasn't…read morecalled back until 1:35, where I sat in the room and wasn't seen by the provider until 2:05

Do not appreciate that Endeavor is cutting many services at Alexian Brothers hospital. Now need to…read moredrive much further for several of my healthcare providers.

DO NOT USE THIS FACILITY!!!! They follow the "hospital billing practice". YOU WILL BE CHARGED FOR…read moreEVERY LITTLE THING...in ADDITION to your Urgent Care Co-Pay. My urgent care co-pay is $50 for my Aetna insurance. Because they charge like a hospital, I ended up having to pay my $50 co-pay plus an additional $300 for my daughter's 30 minute visit. Mind you all they did was take some blood (and she still had to go see another doctor after this visit). I had to pay for the doctor she saw, a room fee, the blood work being drawn, and someone to read the blood work. I'm sticking to the Duly network. They bill appropriately. Stay away from Endeavor Health. They are a scam.

I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

My father, a 78-year-old patient, was brought to this ER following a fall at his rehab facility…read more His medical record clearly documented a tape allergy with a specific notation that tape causes skin tears. Despite this being visible in his chart, staff applied standard adhesive tape to his arm. When the bandage was later removed, it tore his skin open, leaving a wound that was still unhealed ten days later and caused him significant pain for several weeks. This was not an emergency situation. He was there for a head CT and was stable. There was no reason his allergy could not have been checked before tape was applied to his fragile, Prednisone-thinned skin. I filed a formal complaint and received a response acknowledging the issue and stating that staff had been educated on allergy documentation. An apology and a staff training do not undo the unnecessary pain this caused my father. Documented allergies exist for a reason. Patients and families should not have to fight to have them respected.

At 7:30 a.m. on a Thursday morning, feeling miserable from a probable flu bug and hoping to get a…read moretest to confirm a diagnosis, I began the online process for making an appointment with the Minute Clinic on Plum Grove in Rolling Meadows, choosing a 9:30 a.m. appointment that same day. I answered the required questions about symptoms, personal details, consents and insurance. I got to the point at which the system told me I was 60% done with the scheduling process. The only remaining step was the pre-appointment check-in. This feature, however, showed a lock icon and said it would be available at 9:15, 15 minutes before my appointment. I received two texts after this reminding me to do the pre-check-in, but there was no way to complete it. After a half hour I got another text saying that my appointment had been cancelled because I had not done the pre-check in. When I attempted to start again, I was told the next available appointment was not until 11:50 a.m. Went through all the steps again with the same result--got to 60% complete and was told I needed to do the pre-check in, but the feature was locked--" Will be available at 11:35." Received text telling me appointment had been cancelled. Note on the website said Walk-Ins Welcome: Current wait time 1 hour 50 minutes. Went into the store to try to talk to a human being. While waiting, thought I'd try to make an appointment at their customer kiosk (or see whether one of those I'd already made had magically registered in their system. The kiosk was offline. Waited 20 minutes, during which time I attempted to make another appointment on my phone. Told next available appointment was at 2:50 p.m.--mind you, only an hour and a half had elapsed since I started attempting to make the first appointment. Healthcare provider on duty came out and I attempted to explain what had been happening. She turned the kiosk on and gave an explanation that some appointments had been cancelled that morning, so the system was thrown off--well, yeah?! There were only two people in the waiting room and two names on the screen shown as waiting or being seen. Healthcare worker said she couldn't tell me how long I'd have to wait as a walk-in, as she was the only one there--could be several hours...or was possible I wouldn't be seen at all. Student intern walked through steps to try to schedule an appointment--next available 6:50 p.m. "Would you like that one?" she asked--at which point I gave up and went home to bed. What a mess and what an insane runaround to put people through who are already physically miserable. CVS Minute Clinic needs to do some serious work on their system. I'm sure the healthcare workers are fully capable...IF you're able to get in to see them. Good luck with that.

The nurse who took care of me was professional and right on with her diagnosis and my script was…read moreready before I even left CVS. The minute clinic is awesome!

This review is a couple years late. But it just popped into my head, so figured I'd review now…read more It was around Feb. 2020. Which was near when Covid was becoming newsworthy. My wife had cancer and had been through 6 months of chemo, 1 month of daily radiation, as well as other treatments. This day she was having chest pain, and I insisted we go see what is happening. Turned out is was probably just anxiety. Anyways, I pulled up in front to let her out and park the car. But she told me to wait a minute. So of course I did. We sat for maybe 2 minutes in the car. Nobody around outside. No other cars. I just was seeing how she was, and persuading her to go get checked out. Then out walks a lady nurse. I'm thinking to myself, "good, maybe they will help persuade her to get checked out". Boy was I wrong! We were greeted with an angry, "What are you doing sitting here?" I said, "My wife has some chest pain and we are just getting ready to come in." Her response in a snarky tone was, "Well it's really weird you are just sitting out front like this!" I responded, "Well, we were deciding if it was needed to come in." Her response, "We can't help you, you need to go somewhere else!" It was a very weird experience. Thank God my wife was fine and it seems it was only anxiety or perhaps just something caused from her year of cancer treatments.

i went in to be seen and had plenty of cash as i am not currently insured. after finding that there…read morewas a 50% higher price to be seen that what i saw posted online i asked about that and was basically talked out of being seen by a secretary and she gave me a pamphlet for financial assistance. i never said i was poor or broke, i was upset at the lack of transparency and understanding and left. not going back again and really hope that this improves for others as im just hoping im ok at this point and have lost faith in the industry. honestly sad excuse for a medical center.

This place is very professional and staff was very nice. Great patient service and care. I would…read morehighly recommend coming to this location.

I'm not sure how to feel about this place. We came here about a week ago because my husband was…read morefeeling a little off because he had small swollen lymph nodes. We didn't have an appointment, so because we were a walk-in for the first time, my husband had to give his ID and insurance card. Then, the receptionist said it would be about an hour wait since we had 4 people in front of us. We waited, and after about 20 minutes, he got his identification cards back and was told to look over all of the printed information and to sign the papers. Upon looking at the info, the receptionist put his phone number in incorrectly, and his birthday was 2 months off even though it was on his ID. My husband made the changes on the paper and told the lady that the info was wrong, and she said that his insurance said the birthday she put in the system... even though she had his ID with the correct birthday. This truly wasn't a big deal because it was a small mistake, but my eyes and ears were on alert throughout the whole visit because of this. Some other negative things I noticed: they quickly diagnosed my husband with tonsilitis even though he had no other symptoms other than small swollen lymph nodes and that they claimed his throat was a little red. They gave a prescription to him for antibiotics, but I thought that seemed crazy. He ended up not taking them and was fine in a couple of days. Next, he got his ears cleaned, and the male nurse randomly left us in the room with all the supplies in the room, which seemed extremely unprofessional and flat-out disgusting. Literally, the spray bottle was kept behind my husband where he was sitting, and the dirty waxy water was kept on the counter in front of us... No one should be trusting random patients in a room with dirty tools. They didn't even take the dirty paper off of him, and they didn't wipe his ears off or anything. It all seemed so gross. After the male nurse left, the female doctor came in and rushed us out and told him to use ear drops so that he could come back for a follow-up. She also left all the dirty supplies in the room, and my husband had to literally ask her if he could throw away the dirty paper left around his neck. The only positive was that everyone seemed nice and friendly. However, after they were rushing everything and came to random conclusions that could potentially make sense, it made me hesitant. We didn't even get a post-visit summary page or anything after. Overall, I'm not sure I'd come back, to be honest. I'm used to going to Amita Immediate Care facilities, and I've always had positive experiences where they'd clean after themselves and be honest with diagnoses.

Thank you, Dr. Klimuk greatly appreciate all your hard work with helping me out…read more This is a great place to go and find an exceptional doctor, who cares and actually listens to your needs and finds a solutions for your health problem. Minimum waiting time, courteous office personnel, overall a great experience. Thank you

If you want to be yelled by Dr Klimuk for saying "I don't have any problems" then go right ahead…read more Unprofessional business that doesn't care about you, one appointment can take up to 3 hours and it's just the wait time, the doctor it's self sees you for 10 minutes and goes away on "more important " things, such as discussing your private problems with colleagues and laughing out loud. Receptionist can tell you one thing while the doctor her self will tell you absolutely different thing. No communication between them :/ Care it's self? To get more money from your insurance sends you to every single clinic in the world and makes your appointment only focused on one little problem. Really, do not bother even calling there, they are going to smile in your face but talk behind your back the second you turn away.

Dr. Afshan Hameeduddin…read more Wait Time = F- Returned Phone Calls = F- Helpful = F- Ease of Refills = F- Quality Time With Doctor = F- (Me as a brand new patient, total of 7 minutes!) Bed Side Manners = F- Concerned With My Health = F- Compassionate = F- Empathy = F- Comprehension = F- Follow-Through = F- Detailed With Charting = F- *Paged doctor Hameeduddin, urgent @ 6:30pm - to date, no return call. *Doctor placed me on hold, then I was hung up on. I called back to be told she has to return my call. To date, no return call. *Website states they open at 8:30am, when I called the answering service said they open at 9:00am. I drove there one day and it was 9:45 and they were closed. *I've typed messages through the website portal, to date, no reply. This doctors office is a complete nightmare, unorganized and understaffed is what I was told when I asked why no one ever returns my calls. I feel sorry for her staff - RUN WENDY RUN..... I could go on and on and on.... But the Illinois American Board of Medical @1-312-814-6910 (WWW.IDFPR.COM) is handling all my other issues.

Do not come here. I'm literally writing this as I'm sitting in the patient room. I made an…read moreappointment for 3pm and it is now 4pm and have yet to see the doctor. All I'm here for is a damn prescription and it's going to be over an hour. I'm getting on the phone with my insurance provider to switch doctors as soon as I leave this place. Also the doctor speaks very loudly and I'm fairly confident half the waiting room knows why I'm here. Save your time and money, do not come here. I honestly have no idea how this place has steady patients. Update: I got skipped over and then was told it was my responsibility to let them know I was waiting. This place is a hot mess, how am I supposed to know how this mess operates?!?!