I have been to a few urgent care offices and family doctor offices in Bloomington since I moved…read morehere 8 years ago. Just last year I found a family doctor I thought was amazing but she just stepped down so I found myself looking again. I ended up at Well Now today on the recommendation of my wife who was shocked at how friendly and competent the staff was four months ago. My experience today was the same. Every single person there was friendly from front office to nurse to nurse practitioner. My issue was solved and then they set me up with instructions on what to do going forward and sent my prescription to my regular pharmacy. I would give them all a raise if I could, but the least I can do is make sure to leave a review and say thank you everyone. At a moment in time where medical professionals are hard to find and often overworked and frustrated, this crew refuses to be jaded and is still on their A-game. God bless you all.

Paid 200 dollars for a drug test and it took them weeks to send out results, plus when they did,…read morethey repeatedly sent out the wrong information so my employer can't even access it. Happened not once but three times in a row. Then be prepared to be placed on hold for an hour the minute you try contacting them with no answer.

Took four hours to get a diagnosis that really didn't do me any good. Walked out with some Aleve…read moreand was sent along my way...... They messed up the X-rays they needed to take and put on someone else's chart. So the doctor thought that I never had the X-ray done. They couldn't figure out the computer so they made me re-take them. Free dose of cancer....

This is in regards to the Occupational Health service, which is absolutely terrible…read more My husband didn't even see a physician, but rather an utterly clueless nurse practitioner who didn't know the first thing about mold exposure, declaring that one cannot become sick from mold exposure (no matter what species of mold, how much, etc.) unless the exposure lasts for many, many weeks. Seriously? She obviously hasn't read anything from OSHA, the CDC, peer reviewed studies, learned about anecdotal reports, etc.- but one thing is very clear: this location has the back of the worker's comp insurance companies. No testing was conducted, so her definitive misinformation was based on..... nothing. Some lies, a very basic physical, and out the door you go.

This is an efficient place to get a COVID test, either antibody (have you had it) or antigen (do…read moreyou have it now) type. You do need an appointment. I have been here twice. Once in November, where I stayed in the car and they came out to do the test there and today where I could go inside and get some basic vitals (O2 level, BP rate) recorded as well. The Clinic is inside the Kroger at this address. Use the north door and turn left inside the door and head for the pharmacy. This is a much larger and newer Kroger than normal and the Clinic is a three room one as opposed to most being only two rooms. It seems to be regularly staffed with a receptionist/cashier, two nurses, and an eye doctor. You can now get a result on an antigen Covid test in 15 minutes. They look just like pregnancy tests with the white plastic strip and you look for the red lines in the little window. I did not pay for this test but assume my insurance will. This test is a swab in each nostril, turning the swab seven times. I also opted to take the antibody test to see if I have had Covid in the past. This test is finger prick and costs $25. What I did not know is that it only is good for the past three months. The results take about the same amount of time. So unlike in November when I had to wait four days for the results, today the results were basically immediately. A nice feeling of being negative plus a welcomed confidence I am not about to infection anyone around me. Their sign says they have the vaccine but it's premature, as they do not as yet. I do know IU Heath has them for anyone over the age of 70 at the time of this review, 1/25/21.

The NP Brent is awesome! he diagnosed me with limited information they couldn't assist but did…read morerecommend me to the ER! He's an honest person and could've overcharged me but didn't! I totally recommend the little clinic

I came to the east side and was told there was an hour wait. I was told to drive across town to…read morethe new location on the west side where there was zero wait time. I did. There was a full waiting room on the west side and a line backed up to the door. They were advising people to drive to the east side. People were really upset as they'd all driven from the east location to the west upon front office staff advising they do so. I was sick enough that after being told they had over an hour wait at the west side I drove home and did a virtual visit which is exactly what I'll do next time I'm sick. This was a super frustrating situation because the offices were not communicating with each other, but both telling people to go to the opposite location.

Updating my review, specifically for Rita Burkholder NP's office and the online "patient portal"…read morewhich is supposedly how your provider communicates with you. IMA Landmark is now part of IU Health. I have always had good experiences with IU Health. Unfortunately, this has not been the case with Rita's office. I had a test run at the end of February. The results were sent to Rita's office within 24 hours. It took a week for them to get the results to me and only after I called the office, was on hold for ten minutes and then had to have Rita's nurse call me back. I had checked the patient portal multiple times and they had the test listed but no results so that was when I decided to call her office. I asked her nurse if it normally takes a week to get test results and she got defensive. I wasn't blaming her or anyone, I just wanted to know if it is normal to wait a week for test results. I also asked her if the results of the test would be put on the patient portal and she said they would be. The actual results of the test (the numbers) are STILL not on the patient portal. So, while I received a diagnosis (very bluntly delivered over the phone from Rita's nurse) , I have no idea of what the actual results of the test are. Called again today, this time on hold for about five minutes. Had to leave a voicemail for Rita. Hopefully the results of the test will be put up on the patient portal which is supposed to be how we can see our test results, communicate with our doctors and take an active role in our healthcare. Very disappointed in the level of communication with my healthcare provider and the total uselessness of the patient portal. Hoping this improves but definitely considering finding another provider.

Made an appmt. The office had moved, so the lady I made the appmt through gave me directions,…read morewhich were not exactly correct, resulting in me being 10 minutes late. I explained this to the lady at the desk, but she didn't care, and without even looking at me, said, "Well, you're 10 minutes late and you've been taken out of the system for today. You'll have to reschedule." I will reschedule -- with another medical group.

I used to be very pleased with the care I received from MMG. Not so any longer…read more After being forced to undergo PT prior to ordering an MRI, it was discovered that I have a torn rotator cuff. I found a COMPETENT physician, who immediately found it and referred me to an orthopedic surgeon. The PT forced upon me by MMG only exacerbated my condition. If this had been the only issue I had with MMG, I might have given them a second chance. However, my wife went through a similar chronic pain issue, and instead of continuing to test to find the cause, she was told to "go see a chiropractor." We were also lied to on a few separate instances, and decided to find a good doctor instead of any of the MMG providers. And so glad we did!

Friendly and very personable staff. I was seen and taken care of quickly especially for a…read moreholiday weekend!

Nightmare of a urgent care, been trying for days to reserve a spot. Staff is rude and does not want…read moreto answer the phone. IU health as a whole is a giant mess. They need to have their staff removed. Their comment to my review was posted SECONDS after I posted my review. It's automated trash.

As of 10-12-23, there is new office staff & the response is so much better- things are headed in…read morethe right direction.

went to Dr Karen to treat my melasma. She recommended aerolase so I purchased $600 worth of…read moreaerolase sessions which obviously did not work, I also bought$275 worth of product that was supposed to help. When I brought the products home, they were empty. I also purchased a $200 gift certificate for botox. She never used my gift certificate for my botox and when I asked her for the money back, she refused unless I signed a waiver stating I would not slander her business. Did did refund me $575 to cover the remaining aerolase sessions and empty product but sherefused to give me back my gift certificate money. She also had an unlicensed esthetition work on my face which is probably why it never worked and I believe she diluted my botox because when she injected me it was running down my neck and back and after 2 sessions of injections my face was still unaffected. I had to go pay for more botox at another spa so I ended up paying double for botox. The nurses and staff are also very unprofessional and rude.

Beware of these cheaters. They will charge more than they tell you. I went there to see a doctor in…read morethe walk in clinic. I asked beforehand what is the fee, and the receptionist told me it is $80 and I paid it, but later they billed extra $69. I asked them what was that for, they said this is part of the fee. I did not get an answer for my question of why they did they tell me the fee is $80? Moreover, they did not tell me that I was going to see a nurse, not a doctor!

From the owner: Premier Healthcare is a Bloomington, Indiana, based physician-led multispecialty provider…read morehealthcare group dedicated to providing exceptional patient care while offering easy access to a wide variety of general and specialist physicians. With 10 locations, 7 outreach clinics and 20 different specialties, Premier Healthcare is the largest, multi-specialty healthcare group in southern Indiana.

A week long stay, following an emergency dept visit, plus surgery. The upper level staff, I found,…read morewere pretty good. The nursing staff, admissions, and others, were very good to mediocre, and even dangerous. They are maxed. Full hospital and ER when I arrived. Fifteen hours from ER to get to a bed. They ignore alarms, call buttons, and are really harrowed as a nursing staff. They're poor communicators. They are rushed. Yes, there are excellent nursing staff (RN/LPN) and a few that don't have time, are not situationally aware, and at worst, deliver dangerous care. It's my guess that certain administrators and MBAs need to be sacked, and the quality of care revisited, as it is not endemic, it is not a goal, and it is not woven into what they do-- the professional staff excepted. If you can avoid going here for ER/ED treatment, go somewhere else. This place is screaming over-capacity, and terrible interdepartmental communications; this was my anecdotal experience. YMMV.

My handicaped son was there for 19 days they never once got him up to walk would sometimes get him…read morein chair. Once while I was there he rang for nurse to use bathroom nurse never showed he finally had to go in bed. I caught one of the nursing students told her she went got two more students they striped his bed gave him a bath and got clean cloths. They were great The nurse never came! The hospital might be new but it is not good. Gave instructions for him to never go there again. To go to the Bedford IU hospital it maybe smaller and older but he got great care there.