I had a urgent health issue come up and the nurse practitioner clinic was able to get me in the…read morenext day with an appointment. All of the staff were very friendly and very helpful. The Head Nurse truely gave me a very professional assesment and was able to get my a high priority to the next specialist. I would highly reccomend this clinic and will most likely return when needed.

Was called in promptly from the waiting area and had two very good nurses. They were friendly,…read morelistened well and gave helpful suggestions - all I could ask. Some of the reviews are disturbing. During COVID, many staff eventually quit due to exhaustion from months of long hours, grief and discouragement, and an atmosphere of abuse from some patients and family members. Now there aren't enough nurses. It's a very real problem, but badgering those who stayed on sure won't help. Best to take complaints to administration.

Nice vibe in this clinic. More spa-like than clinical. Friendly staff. Beverages available in wait…read morearea. Nice staff Nurse and physician listened and answered all my questions

The quality of care is excellent. All of your questions are answered no matter how small or "silly"…read moreyou feel they may be.The medical staff are warm, professional, & put you at easy. There is no rush to hurry you along. Your concerns are heard & are addressed. If's an interactive exchange that we women rarely get to experience with other providers. Total care.. body, soul, spiritual & mind. Finally...Medicine got it right for all of us gals 65 & over. Thank you HH

The doctor here is very unprofessional and rude. If you…read moreare a walk in, she will just bide her time and wait for her next appointment cause she does not want to actually help. We had to leave and go to another minute clinic. Horrible experience for my son and I. She should not work with people

I have to get a DOT Physical, and so I scheduled an appointment here, hoping to get it done on a…read moreSunday. I arrived at my appointment on time, and the nurse who was there asked the other waiting patient whether she would like to be seen early. The nurse then asked me whether I had filled out my paperwork; nobody had mentioned that I needed to fill out paperwork ahead of time, not the DVS, the federal website for DOT physicals, nor the CVS website, so I didn't have paperwork. The nurse said that I had long paperwork I was supposed to fill out ahead of time, but she would see what she could do and I waited about ten minutes. The nurse then, at least, gave me the form I would have to fill out. She emphasized again that it was long, and said that they wouldn't be able to see me that day. The paperwork isn't long at all; there's only two pages for me to fill out that I could have easily completed while I waited. And as for not being able to see me later that day, maybe CVS shouldn't advertise walk-in appointments if that is not a possibility.

they never pick up there phone calls,very unreliable they will reccommend you to all these other…read morehospitals and clinics nearby that only take member. (did i forget to mention lack of communication) never ever in my life coming here again minuteclinic is a joke.

So it is great that these folks are available to give quick strep tests and such, but woe to you…read morewho have them mess up on the financial side. I had my son in onAugust 2 for a strep test. Although according to our insurance company we were fully paid on both our deductible and our maximum out of pocket. However Minute Clinic insisted we had not met our deductible. My son needed to be seen. We'd been waiting already so I paid using my HSA card. I asked the nurse practitioner before I used it, "So, when y'all figure out that you need to give me a refund you will be able to credit it back to my card right?" "Oh yes" she assured me and she even gave me the billing department number. So when I returned home, I dutifully called the billing department where I was met with "Oh you've met your maximum out of pocket, but you've not met your deductible so we will go ahead and submit this, but you might not get a refund. Oh and no if we refund you, we only send checks." I insist on speaking to a supervisor who after explaining to them that the funds came using an HSA debit card promised that they would refund them to the HSA. Thank you, hello, can you say tax nightmare if they don't. Anyway the supervisor suggested that I call our insurance company. After much discussion between CVS pharmacy (the parent company), my insurance company, and I. The issue that caused Minute Clinic to think I owed money when I did not was resolved. That was about a month ago and over 10 hours of my time invested. The insurance company was also given assurances that the money would be refunded to our HSA. Fast forward to today, nearly 2 months later, we receive a refund check in the mail from Minute Clinic. So, I call and after 20 minutes on hold I finally speak to a representative who promptly informs me that it is impossible for them to refund to an HSA. When I insist that it is in fact possible if they simply choose to do so, she tells me absolutely not. So, I insist on speaking to a supervisor. I explain the situation to the supervisor and explain to her that our HSA being managed through an out of state employer does not have a system for me to make deposits as the money in is through pay toll deduction and also because hey it is an HSA and there are actually restrictions on deposits as well as withdrawals. She looks at the record of this incident and says "oh yeah you are right." "Well we are always willing to refund directly to HSAs and FSAs. We'll cancel the check and you should have the money credited by next Wednesday." Please think about perhaps educating your front line representative about this rather than them insisting that this is not possible. In reality it is a way for them to hold your money longer, because the credit/debit card refunds go through nearly instantaneously whereas the snail mail check gives them almost 30 days min, because first you have to wait for their next check cut cycle and then it has to go through the mail and probably takes you a few days to get by to deposit it. We shall see, if it is, it will have taken a full 2 months to receive a proper refund.

Several issues with this business. I received a bill for all labs drawn as my new insurance…read moreinformation hadn't been updated with the lab they use. I was scheduled for my next annual with a provider I was clear that I didn't want to see anymore. My bone density test had been cancelled by the provider they use when I got to the appointment. Again, poor communication . All issues have been resolved but they cost me time, money and anxiety.

Front Desk is very kind & compasionate, & helpful! Nurses were helpful to each other! Ruby was…read moreawesome! Very attentive & listened to my comcerns!

I was totally dismissed today at this minute clinic. I've been getting sinus infections annually in…read moreMarch for 30 years. They do not clear without antibiotics. I understand antibiotics are overused, but I also know I'll be out of commission till I have some. This Dr barely examined me, charged me $100 and would not prescribe. My sinuses are inflamed, I cannot smell or breathe. Now I have to find another urgent care and pay again.

Did not have to wait long which was good. However the prices listed are NOT what is charged. I went…read morein for ear wax removal which was lost as 89$-129$. It was a flat $139. To top it off they only finished one ear. The other was a bit tender so they told me come back in a few days. Great. And I GET to pay yet another $139. Lucky me

Review medical health charges carefully!!!! They often charge 10 times the average rate and…read moreultimately gouge patients.

Wow! What a great new facility! I generally try to avoid going to the doctor, but this may change…read moremy mind! Admittedly, this is really close to my neighborhood. So, first and foremost, it is extremely convenient by bike or car! However, when I walked in for the first time today, I was even more excited. You walk in to a very small and welcoming reception area with no line! (I was able to deal with all of that 'initial paperwork stuff' within 10 minutes.) Since the clinic has multiple departments, including family health, urgent care and chiropractor, they ask you to wait in the area designated to your department. Again, we were the only ones in the place and were able to avoid that mass waiting room like usual. The waiting area had large open windows to watch the happenings on Chicago Ave.; a nice change from dull white walls. The actual walls are decorated with tasteful artwork! I love the actual exam rooms! They have two doors so that the nurses/doctors can access them from their own office area rather than the public entrance. It eliminates so many people walking around and the uncomfortable feeling that someone is dying because it reminds you of that episode of ER or Grey's Anatomy... I digress. The staff was extremely pleasant! They made me feel welcome and calm. Everyone explained information in detail, but without sounding like a pretentious 4th year med student. The nurse even showed me information (and pictures) on the internet during our appointment so that I had a better understanding - helpful and educational! I can totally see this being my new primary care provider soon. Great location! Great facility! AND, it is located right next to the Town Hall Tap and Pumphouse Creamery - two of my favorites! Doctor, lunch and dessert all in one short trip. I love it!