Type of care needs to be 100% better. The doctor needs to have some money I went in and they said…read morethere was nothing wrong. Wouldn't take an x-ray. Nothing sent me home went to the hospital a week later and my back was broken broke in eight places.

I asked "Ben" a simple question. The question was: "is a rapid antigen test the same thing as…read moresending a sample to a lab?" He evaded the question several times, then got extremely rude with me. I went in for a rapid antigen test for Covid and for Flu. Ben told me I would only be paying the $125 out of pocket fee as long as my tests weren't sent to a lab. I got my test results within 15 minutes. My tests were not sent to a lab. I was then charged an additional $200 due to "the test being sent to a lab" - even though the samples were never sent to a lab. Ben did not offer any help whatsoever. He spoke to me like a conceited know-it-all, then he asked me to leave the building - while picking up the phone as if he was going to call the police. He acted completely unreasonable. Dodged my questions, offered no help, and acted outwardly rude. I contacted corporate to dispute the charges. Ben is not an upstanding employee. Very disappointing interaction.

This PARTICULAR location for Urgent Care is especially good. I actually come here more often than I…read morego to my family doctor! The receptionists are ALWAYS helpful and friendly, and they make you feel like a priority every time. Every doctor, nurse, nurse practitioner, and physician's assistant is well trained, thorough, and, best of all, compassionate. They listen carefully and acknowledge all concerns, and they treat each patient with respect and deference! It doesn't matter how "good" the doctor is; if good bedside manner isn't there, there isn't trust. Plus, the doctor on staff one day was able to diagnose in 15 minutes, what the local E.R. didn't do in FOURTEEN HOURS. I'm so glad that such a great resource is available so close to me!

The only reason I'm even giving 1 star is because I have to in order to post and WARN people…read more COMPLETELY UNPROFESSIONAL AND RUDE STAFFING. Never in MY LIFE have I dealt with such horrible and unprofessional DOCTOR LEVEL staff. Not only did they prescribe me the wrong dosage of my controlled substance medication and REFUSED to fix it, they then call me and tell me it shouldn't have been prescribed at all - not my problem. The DID prescribe it, the mis-prescribed it, then told me too bad when asked to fix the error and that it shouldn't have been prescribed in the first place - once again, not MY fault. They are the medical professionals, not me, how it is my mistake they don't know what they should and should not prescribe? But yet, I'm the one who was told when I called, to "find a new doctor, that I had 3 weeks enough medication to get me through, that my pharmacy flagged the meds which is why they weren't filled (lies)" and the list goes on. I asked to speak with the medical director for several DAYS, and not until my pharamacy called did I recieve any communcaiton from him. Once I did he was rude, entitled, cut me off, and once again made it seem like it was MY fault THEY messed up. He then said he would "do me a favor" and "not report me " (not report me for getting my prescribed medication filled? Make that make sense), he then said if I DELETED MY NEGATIVE REVIEW HE'D DO ME A FAVOR AND SEND ME A REFERENCE OF A PRIMARY CARE DOCTOR - no surprise here, but I never heard another word from him. I am disgusted these people call themselves medical professionals and people have to actually trust them with their lives. DO NOT GO HERE - STAY AWAY. I will continue commenting and leaving reviews so the same thing that happened to me doesn't happen to others. THESE ARE HORRIBLE PEOPLE AND DO NOT CARE ABOUT THE PATIENTS WELL BEING AT ALL. Please do not make the same mistake as me and trust these people with your health! This could have been a life or death situation - and they did NOT care! They only cared about their online review and how they LOOKED on the outside. Sickening, I am in process of reporting them to the medical board as well as my insurance and telehealth services - these people are truly sick and should not be trusted.

Front staff rude and ridiculous. Don't go here in a kind of emergency. I'll never return and…read moreneither will anyone in my large family. I will never recommend this place again.

I took my son in on a Friday morning and there was no wait for him to be seen. My son was examined…read moreby FNP Richie Fitzpatrick and she took time to listen to my concerns regarding my son and did not try to rush through our visit. My son tested positive for strep and we decided to bring my daughter up later to get tested for strep as well, just in case. The staff and providers were all so friendly and the facility was nice and clean. I really appreciate the efficiency of the staff so that we were in and out quickly. I highly recommend this urgent care and will likely use them again in the future.

Called to get the closing hour. The person on the phone and I got talking. I told her my concern…read moreabout all day severe painful constipation. She said Urgent Care couldn't do anything about constipation, and to call our doctor if it continued. I asked about over the counter relief, and she told me a few items. That was so kind of her. So I didn't go to the Urgent Care near closing, but the phone call was very helpful.

Very professional kind staff. Knowledgeable team. On time service and easy with communicating…read morepatient to physician care.

I've been to this MinuteClinic (located with CVS) several times. I think there was only one time…read morethat I had an extended wait time but overall I've had pleasant experiences. I strongly suggest registering your appointment online ahead of time. That way it's a quicker check-in when you arrive at the location and sometimes you can bypass others who did not set up their appointment online. In fact, a patient complained that I was called in before he was but the nurse practitioner politely explained to him that I probably checked in online previously (which I had) whereas he probably just walked in. After suffering for weeks I went here today and was diagnosed with a sinus infection and mild bronchitis, ugh! The nurse practitioner was great - she was knowledgeable and friendly and explained things in detail. The best part is that I really felt she sympathized with my discomfort. She wrote me up the prescriptions I needed - I can't wait to start feeling better.

They state that they close Minute Clinic at 8 pm. I got there at 7:15 pm and they said they…read morewouldn't take any new patients at 7:15 despite no other patients in line ahead of me. This was also despite explaining an urgent eye issue while I was traveling across the country and needed care quickly in a location I wasn't familiar with. She even had an assistant there, so 2 people who should have been working until 8 pm, but they weren't. They were not patient centric and I would not recommend them for any kind of express or urgent care. They had a total lack of self awareness and empathy. I would give zero stars if I could.

They are closed. CVS closed the brand new one, and left the small, dark, dingy one on North Ridge…read moreand Bacon open. ‍

If I could give 0 stars, I would ! 3 trips to the clinic resulted in NEVER BEING SEEN. Trip 1:…read moreTold that all visits must be scheduled online, and sent home. Trip 2: Scheduled appointment online (the same day), drove back to the clinic, and was NEVER contacted or approached to be seen....the clinic closed (after waiting an hour), drove back home again. Trip 3: The next morning, scheduled another online appointment (1st one of the day at 9:00AM). At 9:15, had to knock on the door, and was greeted by a nurse practitioner that told me to wait outside, and that she would call. NO CALL RECIEVED. WOW ! Then, after being met outside in the parking lot, was told that I could not be seen because I thought I may have had Bronchitis...and I need to see my primary care physician. WISH THIS TID-BIT OF INFO WAS ON THE WEBSITE WHEN I SCHEDULED. NEVER GOING BACK !!!!!!!

Went to urgent care for stitches in my middle finger. They wouldn't see me and told me to go to ER…read more ER just stitched it. Not sure why this urgent care facility is her for if they can't care for basic care. DO NOT WASTE YOUR TIME. GO TO A DIFFERENT URGENT CARE FACILITY!!!!

Wouldn't recommend going here for a couple of reasons. I visited this UH urgent care on 5/28/2024…read moredue to hurting my back. First, I've never seen an urgent care that won't see a patient if they haven't met their deductible and they require you to pay the full cost of the appointment up front if you haven't met your deductible. Which for me this wasn't a problem because I've already met my deductible, but I saw several people come in and struggle with this issue and this could be especially problematic if you have other claims pending where you may essentially end up overpaying your deductible then fighting for your money back. However, my main concern as the results of my X-ray came back in MyChart while I was waiting for the nurse practitioner to come back. The X-rays showed a mild case of an issue that could get worse if untreated, but the nurse practitioner came back and told me everything looked good. When I asked her about it she said I'd need to show her what I was looking at as if she didn't even read the results in detail. Then the nurse practitioner told me to follow up with my PCP, but it's troubling that if I wouldn't have noticed it I wouldn't have known about it. Would definitely avoid this location and go to another hospital systems urgent care.

clearly walk ins do not take priority at this urgent care. sat and waiting in the lobby for almost…read moretwo hours before eventually leaving after seeing everyone and their mothers get called into office before us. i had bronchitis, so did my partner, and it was stated on the reason for visit page they made us fill out. a waste of time honestly. wouldn't come here again, and wouldn't recommend anyone else come here.

Primary care is excellent! I am very pleased with them. I maybe dead if it wasn't for them. My…read morepersonal opinion is great! The office help is also pleasant and kind. Very good. It's a very organized place. They have been good when my daughter went to them also. They are very thorough.

Loved this office with my first couple appts. Then I went in to see if Mandy could take over my…read moreprescriptions from previous Drs. I heard her ask Evan "what does she want now". Mind you I had just gotten out of the hospital. Then the other day I was there to see Dr Muenster and he sat in the office bullshitting with everyone and I heard him say "I'm going to make her wait"....and wait I did. I don't think I'll be going back nor recommending this place to anyone

This was the most convenient medical facility. No appointment needed. Office staff are very…read morefriendly and helpful. Dr.Muenster was the Physician that attended to me. I have to say that his prescribed treatment was amazing and my condition improved within a day. I highly recommend this clinic to anyone looking for prompt care and or an ongoing Doctor relationship. Very impressed.