They are awful point blank!! My son has a sinus infection…read moreand would not provide medication!! Waste of a copay! Care = none they just want to sit on there but and gossip about other patients that come in. For example they were talking and making fun of a young lady that had to take a test! Rude and awful service.!

The staff here is awful. The nurse practitioner who helped me made it seem like she would've rather…read moreeaten glass than give me antibiotics for my sinus infection. I genuinely cannot believe how rude she was.

I am shocked at the negative reviews here because my experience was excellent. I brought my son in…read morefor a head injury late at night. We were taken to a room immediately after checking in, and the ER physician came in minutes after. Dr. Small was exceptional with both my little guy and helping me as an anxious mom! He gave me all the information I needed to feel empowered to make decisions. The radiology team was also amazing and so kind towards my son. This was the most ideal and positive ER experience I could have asked for. I truly am so thankful.

My daughter is still ill when the doctor in charge asked about insurance He discharged Her before…read moretreatment is completed

The billing representative or office manager is a crook who charges patients a balance that was…read morealready paid and documented via an electronic and paper receipt. I've contacted her over 20 times and left many voicemail messages over the period of 2.5 months and the issue still is not resolved. They have not returned my call at all. Terrible billing and communication practices, also no follow through on correcting their billing errors by submitting a claim using the correct billing code. Do yourself a favor and DO NOT choose this sick place as your medical provider!!!

UPDATE: I moved my kiddos to Matthews Internal Medicine now that they are too old for their…read morepediatrician. The staff took great care of them! Courteous, super efficient, and friendly. I have had no office who has done a better job than Matthews Internal Medicine in communicating with me. EXCELLENT! I highly recommend! As a patient, I was more than pleased with the high level of service. The entire practice -- every one there -- was courteous and efficient. I was able to quickly get an appointment and, once I arrived, I did not have to wait long.... refreshing! I was even more pleased with the level of care given by Dr. (Eugene) Sangmuah. He listened (that's important!) to my concerns and provided help accordingly. The office was able to provide an Xray on-site (very helpful and appreciated). Dr. Sangmuah called soon after the appt. with recommendations. I will not only be back, but my entire family will follow me there. Excellent!!

Good providers, which is the most important aspect of any medical practice. The one thing they…read moreneed to correct is their waiting room. The seating cushions are coming apart all over the waiting room and it looks miserable. The carpeting looks dated and there are marks on the walls. This facility needs a refresh. I had a procedure here and it was seamless. Everything was great and the people were efficient and super nice! They just really need to have a face lift and make this place look better. Image is important, Novant! Check out of my pics of the seating.

I am 100 % certain they overbook on their testing and make you wait an unreasonable time. Not cool,…read morebut same old method doctors get away with. You would never wait that long in line in any other business. Highly disrespectful for those of us who need to make a living and not take away away from work for a test. Very dissatisfied.

Amanda was amazing! She helped me tremendously no matter what time is was and continuously checked…read moreon me throughout the time I was sick. Her speed and accuracy was on point. I would definitely recommend this establishment to any in need of awesome bedside manner, quick response time, and willingness to go above and beyond. Thank you sooooo much for your help!

The Medical Provider was so thorough! They were very prompt and professional. I loved the…read moreatmosphere, her staff was professional and nice.. This will be my new next stop Urgent Care

Came in to urgent care for a swollen an de painful knee, first they mixed up me, Liam with another…read morekid, William, after that me and William changed rooms, they took a culture and assured me that if anything concerning came up we would be notified, 3 weeks later my knee is worse, so I made a virtual appointment with atrium, the lady looked at my chart and said go to the hospital NOW!!! It was currently storming very bad but she insisted, upon arrival at levines I was informed that I had a staff infection, the infection was PUT ON MY CHART, but ortho Carolina didn't say anything, doctors told me had I not came in I would have possibly died, I then had to stay in the hospital for a whole week getting IV antibiotics and my knee surgically drained and cleaned, all of this could have been avoided had ortho told anyone about the infection

I am super grateful for the help here after my knee replacement…read more I loved working with every Physical Therapist here and they were extremely helpful. My walking has improved dramatically

Well, let me tell you something, dear. At my age, I've been to more doctors than I care to count,…read moreso I know good care when I see it. From the moment I walked in, everyone treated me with kindness and respect. The young ladies at the front desk were so patient, and the medical staff actually listened instead of rushing me out the door. The place was clean as a whistle, and although there was a bit of a wait, they kept everyone informed, which I appreciated. The provider explained everything in plain English, and I left feeling much better than when I came in. It's hard to find people who genuinely care these days, but this urgent care reminded me that good customer service still exists. If my friends from bingo ever need an urgent care, I'll be sending them right here! Five stars from this old grandma. Keep up the wonderful work!

Great Urgent Care center! It will definitely be the one I use again if needed. I went in on a…read moreSaturday afternoon for a minor injury and tetanus vaccine. Everyone on staff was excellent! Very welcoming, friendly, and knowledgeable. I was in and out in 30 minutes, which was great. Highly recommend.

Had a PCR Covid sample taken on a Saturday. Result came back the following day. Unbelievable…read morecompared to what I have experienced. Needed this to fly and received it well in advance. 110% satisfied with everyone at the facility and the lab. 6 stars!!

Very pleased with this location! Staff is very friendly, accurate, and fast! I have visited twice;…read moreonce for a COVID test, and another time for strep throat, and both times have been very good experiences.

It was a bright shiny Sunday morning, and as I woke out of bed, I realized very quickly I felt like…read morean extra from The Walking Dead. My doctors office is closed, and I never get sick, so I knew this was bad....this is where the local CVS Minute Clinic comes in. I didn't feel like driving to Urgent Care where there are usually long wait, forget the ER, i'll give CVS a try. When I got there I found a "check-in" kiosk back by the pharmacy, where I input all my information, (name, dob, etc...) Someone in a white coat walked by quickly with cleaning supplies and let me know they would be with me as soon as she had finished cleaning the other room. So they have 2 exam rooms, there was no one there, and no wait. So far, so good. I was called in within 5 minutes. Learned the woman cleaning the rooms was a MD. Usually these are staffed by Nurse Practitioners, or Physician Assistants, but I guess I got lucky! Anyways, described my symptoms, she looked at me, asked if I had gotten a flu shot, I replied proudly " Nope! Never had the flu in my life", later learning I was an idiot. Ran the test, which consisted of sticking a pipe cleaner like instrument up my nose until it tickled my brain. Stuck it in a machine, 6 mintues later, yup, you have the flu. Got my prescription, which could be filled 5 feet away. With my insurance it only ended up costing me $10 plus my meds!! Overall great experience, the Dr. was super friendly and very personable. Total time in and out was less than 20 minutes. Hopefully I don't have to, but I would come back if I ever needed to!

From the owner: MinuteClinic® in MONROE is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Dr. Hondros had been my doctor for many, many years at other locations before Avance and then at…read moreAvance. When he left Avance, so did EVERYTHING good about Avance. Incompetent doesn't even begin to describe the so-called "care" I received over the past year since Dr. Hondros left. I could go on forever explaining the details of my disappointment but better to move on, which I have done, to another practice altogether.

I called into the office to obtain my medical records for a life insurance application. The company…read moreto which I applied advised me this was the only office to have not responded after several fax requests (mind you, I was only seen once back in 2023 after transitioning from Novant Health - who sent my records promptly). Emily answered the phone and, in the midst of speaking with her, she lied to, interrupted, and was utterly disrespectful towards me. I was then transferred to the office manager (Kaitlin) who, while admittedly maintaining her composure with me, really expressed indifference as to how I was treated. I am a healthcare provider myself and, if these two were staff in my clinic, they would have been reprimanded and likely dismissed had I heard them speaking to a patient the way they did me. Ever since the "higher ups" at Avance came in and "cleaned house" with Dr. Hondros and his staff, this place has tanked. I went so far as to speak with Molly (regional director for Advance Care) last year about the "transition" and told her the reviews for this place would sink like a rock - and I was right. Molly said she would call me back to check in, but [regrettably] never did. Dr. Hondros, Dr. Strange, and the rest of their staff ran this place with CLASS! I always had a 5-star experience when my family and I walked in when Dr. Hondros and his team were running the place! So while I am disappointed they were "transitioned" out, I am happy they found a place where they're treated better and are respected for the team they are. If you're looking for them (because many have asked and gotten no response from Avance likely in hopes of keeping their patient population without losing money), Dr. Hondros and his mid-levels are with Atrium One Health Charlotte, and Dr. Strange will be opening her own clinic here soon. Don't waste your time with this office... and if you need proof, please read the most recent reviews here and on Google (be sure to click 'Newest'). I would leave no stars if I could.