First experience with this hospital and I am at hour 3 in the waiting room with incredible pain…read more I'll not be coming back.

I've been a few times. They aren't the best. I went in for what I assumed was strep. (I got it a…read morelot as a kid and do know what it feels like) she said it wasn't and gave me some antibiotics, then I had to come back two days later and the same doctor then said I had strep. Most recent experience I went in for what I just assumed was a rash. She then took less than 10 minutes looking and just said "it looks like herpes" and was immediate to check and put me on those meds. I corrected her and said that it can't be that and she gave me a different topical cream and that has worked so... not Herpes. It just feels like they want to diagnose me with something more. Felt like a up-sale almost

Was second in line with an empty waiting room and still waited for 40 minutes. Front office staff…read moreis nice and PA was professional. However the x-ray machine is never available. It's either broken or they have no tech. A warning when they knew the reason I came in was for an ankle injury would have been nice. I've also been trying to get ahold of a provider to get my results after missing a call and haven't been contacted all day. I basically waisted a copay because I don't know what my results were and got no official diagnosis.

Quick, Professional, and Efficient DOT Physical…read more Had a DOT physical scheduled at MedCare Urgent Care and couldn't have been more impressed with how smoothly everything went. My appointment was set for 8:06am -- I was seen promptly at 8:15am and walking out the door by 8:56am. Less than an hour, start to finish! The staff was courteous and well-organized, and the provider conducting the physical was thorough yet efficient. If you're a commercial driver needing a DOT physical, I highly recommend MedCare -- they respect your time and deliver exactly what's needed.

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

Located in a safe part of Summerville with horrible parking Palmetto Primary Care is ready to be…read moreyour primary care physician of choice. That said, I literally haven't seen such horrible parking options for anywhere this far out from the main part of the city. Not only is parking horrible, but many spaces don't accommodate SUVs as in you'll hit other cars opening the door, even when both are parked perfectly in the lines. In other words, be prepared to make a little walk. Next, I'd advise getting there early. I had an appointment at 8:30 and when I was done, exiting the lobby at 9:30, it was packed. As for precheck-in I highly advise filling out everything at home before coming in as it will drastically speed up the process. The lady at the desk was extremely nice but it took 15 minutes past my appointment to be called back and I was 10 minutes early. The nurse was extremely nice and we had a good conversation while she conducted her work; she made me feel "at home." Btw, they need to deep clean the place. Mold is on the ceiling tiles by the ac vents, cracks in the walls and dirty carpets which I've literally never seen at any PCP before and I've lived everywhere. I mention that b/c elderly with colds might be vulnerable to such things. Also, I found giving blood there takes a bit of time. However I'm happy to report I have difficult veins and after feeling around for a while, the tech hit it on her first try. It might be me as I just moved back to SC but things just run slower here. As for my doctor Rochelle Elayda I found her very knowledgeable while being straightforward and receptive to suggestions based on my previous doctors. Moreover, she's quick to respond to questions and concerns via the website. I do appreciate the fact she went through all my history and a previous lab panel in setting a baseline health check with her. She gives the impression she cares and that I was in good hands. This is a difficult review b/c my mother also utilizes this doctor. I asked her about writing this review and she responded "you better not write that" while my thoughts are "I always write in honestly and love which perhaps good things will grow from it." We both profess Dr. Rochell Elayda is a perfectly suitable, capable and gifted physician, there are other aspects of my visit that's beyond her control - ie the office manager, that need a little TLC. It boils down to the doctor which is outstanding so I suggest starting with her when making your decision on if this is the place for you.

I no longer live in the area and have just been trying to get my medical info. Talked to someone…read moreafter not hearing anything for a week. Still nothing. Finally after 3 weeks of waiting I get a phone call asking if I was trying to make an appointment. Which obviously I don't live in that state anymore and told them that the first time I talked to a lady in the front. I would not recommend going to this doctor's office they are too short handed and they don't listen.

Always have received excellent care here. Been going to this…read moreoffice for nearly 20 years. Office is always quiet and staff are friendly. Primary care physician's .

The office 9313 Medical Plaza Dr. Needs to be investigated. The entire office is a joke. The…read moremanager is a joke.. recently became a patient- It took one month to get my prescription from the day that I became a patient Early October.. My prescription wasn't called in until November 16 ... after I called the office numerous times and spoke to the manager katherine who's always at a meeting and when she calls you back, she's immediately on defense mode ...then They called it into the wrong Pharmacy and left me with no medication for 5 days , manager acted like it was no big. I want to add, I am an active cancer patient, I finally called to refill my prescription and they retracted the prescription ??! the question is why because their office is not fit to service patients in the medical field. I spoke to manager Catherine today she didn't let me speak rather said what she wanted and hung up the phone on me after telling me that I told someone that I was leaving the practice which is a complete lie and she said I should go find another office so now I am a cancer Patient left without my medication... which is illegal, they need to give me 30 days to find another physician.... I should add they want me to leave because I'm not things that are unprofessional and dangerous to any patient in that office.!! when I asked the manager Catherine for who she reports to and I want a phone number to administration. She hangs up on me... This office is a complete joke!!

The physicians are a revolving door, and the clinical staff are incapable of helping refill…read moreprescription prescriptions timely. Being a cancer patient this is not acceptable nor is it acceptable to any patient. The Care is horrendous.. what sad is the manager Katherine at 9313 Medical Plaza Dr. is absolute useless.. She just shows up to work that's it. She doesn't wanna do any other thing. I had to complain three times because my prescription was not called in. Apparently it annoyed them and asked me to go to another office that was said by katherine the manager once I started speaking, she hung up on me.. I was new thank God I found out now. Needless to say I found a better primary care physician's office that actually cares and wants to give quality service to their This office is absolutely horrendous and should be

My husband and I moved to Summerville a few months ago. We both needed a primary care doctor. My…read morehusband looked for ones his insurance were good with. I asked new friends for recommendations. We both unknowingly picked the same doctor. He made an appointment on the phone, I went in person. in October. My appointment was for Feb 27. I got a message on Feb 12 that my appointment would need to be rescheduled. I called and was told I wasn't scheduled in a "new patient box" so I'd have to reschedule. Next new patient box was in July. I could however see a nurse practitioner the end of March. I made the appointment but will cancel. I found a doctor who could see me in March. My husband became alarmed and called and they told him he hadn't shown up for his appointment in the 4th and they would not reschedule another. He did not receive any texts or emails. I guess we won't be using this facility bc their office staff isn't efficient or helpful. I don't know if the doctor is good bc we never met.