9313 Medical Plaza Dr. office is a hazard waiting to happen... waited a month for my prescription…read moreto be called in because of inadequate staff. I am an active cancer patient needing my medication. I was left for five days without it. I spoke to the manager, Catherine who really couldn't give a crap.. then when they finally called it and they called it into the wrong when I called note to them the proper pharmacy to send it promised they would send in the medication as I had no more left and no one called it in so I was left five days without medication Monday morning. I called the office again. I asked to speak to the manager the prescription was filled month later. I am calling the pharmacy for a refill as I had four refills on the medication and the pharmacy tells me that the prescription was retracted. I called the manager at this office again who told me that I called the office to say I was which is a complete false accusation. I didn't call anyone. She told me. I should go to another office and hung up the phone on me when I asked her who she reported to. ... this office is a hazard and it's run like a circus.!!!! I do not recommend

If you are vaccinated and have COVID symptoms you can be seen in office but if you are not…read morevaccinated and have COVID symptoms - you must do TeleHealth. They will state that is not true, but IT HAPPENED. When the PA was asked "So, if I had been vaccinated I could have been seen in the office?" the response was "Yes". They obviously aren't knowledgeable when it comes to COVID and the fact that vaccinated people can get COVID and spread to others! So, the discrimination begins!

The Roper St Francis network has always provided excellent care to their patients. I moved to…read moreSummerville back in 2005 and have been going to Dr DeBerry after a recommendation from a coworker. Her care for her patients is impeccable and I have followed her wherever she went. I have always recommended her to other friends and coworkers when they are looking for a physician and they have also held her in high regards because of how great of a physician she is. Dr. Deberry is very knowledgeable and is very friendly and patient. When I have needed to be referred out for other medical concerns, she has made great recommendations / referrals. She takes her time with you and does not rush like some physicians may do. She explains things in detail and you leave there with a good understanding of what's going on with your body. I highly recommend her for anyone that's looking for a physician.

Beware - There is a reason Roper St. Francis Primary Care has a D- rating by the Better Business…read moreBureau. I would not recommend going here unless you want to be taken advantage of and pay for things you did not ask for. Dr. Wallace at Roper St. Francis Primary Care took advantage of my college age daughter who simply asked for a well-women appointment that is covered by our insurance. My daughter first had to pay for a "new patient" appointment before she would even schedule a well-woman exam. During that appointment Dr. Wallace requested my daughter get testing for something she was already being treated for by a different professional. My daughter told her she was already paying a lot of money to have this issue resolved by a different professional. She assured my daughter she would label this testing as preventative care so insurance would cover it 100%. Well, she did not label it as preventative, so now we are paying $390 for a test my daughter did not even need in addition to $120 for a new patient apt that was totally unnecessary and my daughter still did not get her well-woman check. So she had to schedule a second apt for that. At her well-woman check, (which only lasted 10 mins because Dr. Wallace was 45 mins late and had one foot out the door before even walking in) Dr. Wallace mentioned my daughter's test results, which were completely normal and we already knew from my chart. However, because Dr. Wallace spent 2 mins talking to my daughter about her "normal" test results, we were charged an additional $113 because it was not part of the well-woman check, so we were charged an additional appointment fee for information my daughter already knew and did not ask for. I talked to our insurance company and the front desk at the doctor's office and they agreed we should not have been charged. However, when talking to manager, she refused to help us out or adjust any payments. So now we are being charged $623 for a well-woman appointment that should not have cost anything at all.

Absolutely terrible the way they treat their patients. I would've been a new patient but dodged…read morethis bullet. They also take your money before seeing you. It's evident by the tone of the sign on the front door that this office does not care about the patient. The left me outside on a windy rainy day because I didn't have a car. I was experiencing cold symptoms. I ended up leaving not without the unnecessary grief they caused.

Scheduled a new patient appointment two weeks in advance. The day before my appt I started…read moreexperiencing cold like symptoms. They made me stand outside their building for 10 minutes and then told me they can't see me since I'm experiencing symptoms. Makes absolutely no sense this is a doctor's office!!!! Have never been treated less like a human than here before. Proceeded to wait outside their building for another 15 minutes until they could refund my balance I had to pay before being allowed to book an appt. I thought doctors took oaths to help people? Turned me away at the door wouldn't even let me inside! No fever nothing probably allergies!

I no longer live in the area and have just been trying to get my medical info. Talked to someone…read moreafter not hearing anything for a week. Still nothing. Finally after 3 weeks of waiting I get a phone call asking if I was trying to make an appointment. Which obviously I don't live in that state anymore and told them that the first time I talked to a lady in the front. I would not recommend going to this doctor's office they are too short handed and they don't listen.

Located in a safe part of Summerville with horrible parking Palmetto Primary Care is ready to be…read moreyour primary care physician of choice. That said, I literally haven't seen such horrible parking options for anywhere this far out from the main part of the city. Not only is parking horrible, but many spaces don't accommodate SUVs as in you'll hit other cars opening the door, even when both are parked perfectly in the lines. In other words, be prepared to make a little walk. Next, I'd advise getting there early. I had an appointment at 8:30 and when I was done, exiting the lobby at 9:30, it was packed. As for precheck-in I highly advise filling out everything at home before coming in as it will drastically speed up the process. The lady at the desk was extremely nice but it took 15 minutes past my appointment to be called back and I was 10 minutes early. The nurse was extremely nice and we had a good conversation while she conducted her work; she made me feel "at home." Btw, they need to deep clean the place. Mold is on the ceiling tiles by the ac vents, cracks in the walls and dirty carpets which I've literally never seen at any PCP before and I've lived everywhere. I mention that b/c elderly with colds might be vulnerable to such things. Also, I found giving blood there takes a bit of time. However I'm happy to report I have difficult veins and after feeling around for a while, the tech hit it on her first try. It might be me as I just moved back to SC but things just run slower here. As for my doctor Rochelle Elayda I found her very knowledgeable while being straightforward and receptive to suggestions based on my previous doctors. Moreover, she's quick to respond to questions and concerns via the website. I do appreciate the fact she went through all my history and a previous lab panel in setting a baseline health check with her. She gives the impression she cares and that I was in good hands. This is a difficult review b/c my mother also utilizes this doctor. I asked her about writing this review and she responded "you better not write that" while my thoughts are "I always write in honestly and love which perhaps good things will grow from it." We both profess Dr. Rochell Elayda is a perfectly suitable, capable and gifted physician, there are other aspects of my visit that's beyond her control - ie the office manager, that need a little TLC. It boils down to the doctor which is outstanding so I suggest starting with her when making your decision on if this is the place for you.

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

The clinic has gone downhill over the last year. Not only is there an absurd wait to time to get an…read moreappointment but their office is poorly run. My husband has called multiple trying to get his blood pressure medicine refilled. He has called the office several times, and leaves messages. They haven't sent the refill order or called him back. I had to take time off from work and drive to the clinic to get his refill submitted.

LCFM was referred to me by my friend, who also goes to LCFM. DR Dana Simpson is my attending…read morephysician. I LOVE HER!! She is kind, considerate, has an AWESOME listening ear with truly honest compassion. She is the first physician in so many years that does not come in for 7 minutes and run quickly out to attend another patient. She gives you the attention and time you need and then some. Thank you you Dr Simpson!!

I cannot say enough how much I appreciate this Practice. The front door staff is exceptional…read morejuggling between Patients, Office medical personnel, labs, pharmacies and doctors. They multitask between charts and the phone in an effort beyond anything I could do. I've been with this practice since 1988. There have been times I've had to call back because there are other patients other than myself. My wife has been ill for several days and when we went to the Roper Care it was a 2.5 hour wait. We had to drive over 10 miles in heavy traffic just to see someone. For the first time...ever...I stopped in because she was in need a medical attention less an emergency room. Unbelievably the staff realized the situation with a regular senior patient and took a look at her. She did have a medical situation that needed treatment. At the least I was hoping they could call the ER to get us up front. No. They took care of their patient. It is not something we will ask probably ever again. The entire staff is beyond reproach and should be the bar for which others should emulate. Do No Harm is alive and well with Dr. Burger and Dr Katz' staff of professionals.

I really like my physician…read more What I don't like is having the first appointment after the office lunch and waiting 40 minutes, with no explanation in an entirely empty waiting room for a 2 minute med refill appointment.