Always have received excellent care here. Been going to this office for nearly 20 years. Office is always quiet and staff are friendly. Primary care physician's . read more

Palmetto Primary Care - Doctors office building front. - Family Practice Near Me - Summerville, South Carolina

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The office 9313 Medical Plaza Dr. Needs to be investigated. The entire office is a joke. The manager is a joke.. recently became a patient- It took one month to get my prescription from the day that I became a patient Early October.. My prescription wasn't called in until November 16 ... after I called the office numerous times and spoke to the manager katherine who's always at a meeting and when she calls you back, she's immediately on defense mode ...then They called it into the wrong Pharmacy and left me with no medication for 5 days , manager acted like it was no big. I want to add, I am an active cancer patient, I finally called to refill my prescription and they retracted the prescription ??! the question is why because their office is not fit to service patients in the medical field. I spoke to manager Catherine today she didn't let me speak rather said what she wanted and hung up the phone on me after telling me that I told someone that I was leaving the practice which is a complete lie and she said I should go find another office so now I am a cancer Patient left without my medication... which is illegal, they need to give me 30 days to find another physician.... I should add they want me to leave because I'm not things that are unprofessional and dangerous to any patient in that office.!! when I asked the manager Catherine for who she reports to and I want a phone number to administration. She hangs up on me... This office is a complete joke!! read more

If you are looking to establish care here don't! Better yet run, run far far away. This place is an absolute joke. If I could give it zero stars you bet that's my honest opinion. I've been seen here 3 times all last year. I've paid all my bills off but yet continue to get letters in the mail stating my account is past due and they will be sending me to collections. When this first happened around the holidays I called to see what was happening. I was informed by the billing department that my account was paid and at a zero balance and they were unsure why I was getting letters. They told me to disregard the letters so that's what I did knowing I had paid everything off months ago. Flash forward to this week I get another threatening letter in the mail stating my account is once again past due and going to collections for an appointment I had in February of 2025 that I had already paid and I had the receipts to prove it. When I called back the billing department told me they didn't have any payments on their end and my insurance company keeps denying the claims. They said I need to take it up with my insurance. So that's exactly what I did. I called my insurance and they informed me that the doctors office keeps billing for the same services over and over. They said they will pay the claim and it will be accepted and then the clinic will issue a refund and bill the amount all over again. They have been doing this since February of 2025! They said even after paying they will run the same claim multiple times. I have NEVER had this happen at any other establishment. I get all the dates of when insurance paid these out and the statement of such and call Palmetto Primary Care back. When I confronted the billing agent about what is going on he tells me I need to calm down and just magically in the 15 minutes I was on the phone with my insurance company they were paid out by insurance at that exact moment. My insurance had paid them 10 days ago at the point and this man is straight up lying to my face saying it just now got paid and he can see all my payments from months ago and my account is now at zero. Excuse me? Well that's convenient because 15 minutes prior I never made any payments according to Palmetto and my insurance never paid anything. Interesting that once I hit him with all the paperwork and dates and confirmations the account is all paid up. This is not normal. How many people is this office doing this to and people are getting scared of going to collections and just paying it? I'm sorry but this smells like a scam. I asked him to send me my account statement reflecting all the payments and showing I'm at zero. This is ridiculous and just the tip of the iceberg. Don't even get me started with the incompetent providers they have working here. Please as a patient protect yourself from this establishment and go somewhere else. read more

I called today to get a sooner appointment not just with my primary doctor but any doctor available and the women over the phone asked what was going on with me, i told her that i wasn't feeling well and she told me that my sooner appointment would still be in October with my other two appointments that i already had scheduled and if I'm not feeling well then i need to go to a urgent care or something. I made her cancel my other two appointments for October i do not want to be seen here anymore because her tone was very rude from the beginning and that's not how you speak to someone that's trying to seek health help. Also, on the website it says you can make same day appointments so I'm extremely confused. read more

I was referred to Dr Montoya by a client for general medical concerns I had, and I am totally happy here!! Dr Montoya listens to me and makes caring, sensible suggestions for all my concerns. I don't need to go very often but they make room for me if I have a need! I would 100% recommend this office; everyone is always so friendly- they are "real" people - no fake people here!! I love this office, the staff and My Doctor!! read more

I ABSOLUTELY HATE THIS PLACE. The new female doctor there basically laughed in my face about about my anxiety and depression medication.

I followed Dr. Weathers here from her previous office because I think she is great. I often will see her PA or the NP - all of which have been fantastic. I bring my children here too and have never had any issues. This office building is pretty new. The rooms and waiting areas are clean and nicely decorated. They do keep it chilly in the building so if you get cold easily, you may want to bring a sweater! read more

Amanda Sanchez has been by far one of the best providers I have worked with. I came to her from the military base with a huge concern for my health. She took it very seriously and went to great lengths to investigate it, and make sure everything was okay. She has never brushed off any of my concerns, she really listens to me. I am not just a number to her, I am a real person and I feel she genuinely cares for my well being. I am a younger and slightly over weight but she has never once made me feel uncomfortable with how my body is. She knows that I know its not okay, and that I am not happy with it. She has given me guidance when I have asked for it, but has never pushed anything on me that I wasn't ready for either. She is truly the best and I am blessed to have her as my provider. read more

i am a type 1 insulin dependent diabetic on the pump. and dexcom sensors. i have been a patient since 2015 with palmetto endocrinology. seeing dr matthews. i have been in 2 diabetic comas, and have had convulsions due too my blood sugars dropping so low in my sleep. because i requested a prior authorization from my Dexcom sensors. which dr Matthews always appreciated me giving him notice before the due date. i am in bad health. so there office manager is dictating too me whom i see as my dr. i have had too stents put in my heart. i am recovering. however, because i did not want too do a 6 week follow up w/ their pa. due too the fact, my sister whom is 66 years old. is driving from Maryland too pick me, and my autistic son up for the holidays. shes gonna take care of me until after new years. however, brenda rankin whom has threaten by email, voicemail etc. wants too dictate whom i see as a dr. or pa. she has banned me from seeing my diabetes dr. with my brittle diabetes. thats life threatening too me. i have contacted the better business bureau on brenda rankin. shes overstepped her power as a office manager. and putting my life at risk. i cannot reach dr matthews. they refuse too put me through too talk too my dr. this is taken my rights away. i am disabled under the united states disability act. now, she needs to be reprimanded. and i want too see my dr. i could die. what power does she have too stop me. from seeing my diabetes dr. i know shes home sick with covid. maybe shes on some kinds of drugs. whom knows. she refuses too get on the phone and talk this out. i have also contacted the local news media. and the attorney generals office. on brenda rankin. not dr matthews. i dont know, if he knows whats going on. this female needs too be fired. she thinks shes god. aweful place. they have gone through 7 new office workers. people keep quitting, and always someone new at the front desk. theres no family atmosphere. its quite odd. she bans me without a reason "why"? no explanation, nothing, brenda hides behind her computer. i have email threats from her. and i will expose her. read more

I have been a patient of Amanda Sanchez for years, probably when she first started. When I met her she was great, made me feel very confortable. I had issues going on such as trauma from my husbands death and more I don't care to discuss. I would never discuss my personal life with anyone. I hold it and then cry for days. Not with Amanda...I opened up to her just as she was my daughter.I said well, if you are going to be my doctor, you need to take all of me! Deep depression is one of the things I suffer with. I have to fight it all the time. It's an awesome feeling to know my Amanda is there whole heartily for me when I need her. She gives reasons to love her...a very compassionate and loving person with her prissy little self! Very Blessed to have her and if she ever leaves...I'm going with her. read more

Very bad experience Friday morning. I was instructed to arrive 15 minutes early for my 8:15 appointment, which I did. The nurse took me to an exam room and told me the NP will get to me in a couple minutes. So by 8:46 I was getting a little frustrated. I found the nurse and asked if I'd been forgotten. She replied "I told you she'll be there in a couple minutes!" Obviously the NP doesn't care about wasting patients time and the nurse is rude. I highly recommend seeking care anywhere else before being disrespected by the unprofessional staff here. I will not be going back. read more

I have been a patient of PPC for 10+ years, most recently the office at N Cedar. Having switched insurance as of 12/1, I was unable to schedule an appointment since I did not have my new insurance card, they would not accept a LOC. I was made aware I have a small balance, and I advised that I would pay when I was able to make an appointment. I called to make said appointment, having received my new insurance card, and now they say I cannot schedule the appointment until I pay the balance due. I could understand this if I was a new or recently established patient, but not the case. I have no issue with the balance, but am not going to be treated like I am a drive thru patient either. I have been doing collections for 25+ years; this is very unprofessional. I will be seeking another doctor............. read more

While my husband was a patient of Dr. Hogue, when he got very sick, he had to see the NP's. One released him to go back to work and he ended up in the hospital the following week. When he dropped off paperwork to be filled out for work, it sat there almost one month. Although, Dr. Hogue , his nurse and Megan have been a benefit to myself and my husband, the rest of the office's practitioners are sub part and I would not recommend them. read more

Horrible, horrible customer service. Every single time I make an appointment, I arrive 15 mins early as requested. I am not called back until 1 hour after my scheduled appointment time or longer! I was charged for a test that I was not advised there would be an extra charge for. These people know I am a cash patient, as they would not see me until I had given them almost $200 up front. I called today to dispute the charge and was told I had a credit on my account. I told the representative to send me my refund and I would not be back to the practice. A few hours later the same representative called me to tell me I not only didn't have a credit any longer, I owed them $4. I will not return here and I would strongly recommend no one else to!! read more