I'm sick as a dog, Yelp. I have a nasty sinus infection and have been out of work for a few days…read morerecovering. If not for the good folks at Westport Family Medicine Center, I wouldn't be able to go back in tomorrow. I went to their patient-only walk-in clinic yesterday and was out an hour later with a diagnosis and three prescriptions that have been working wonderfully to bring me back up to full speed. Although the doctor I saw was not my PCP, he did a great job at making me feel comfortable and taken care of. I've been a patient of Dr. Jane Li since December and the level of service the doctors at this facility provides is above and beyond. I switched over from being a patient at the STARR Clinic near my home and the difference in service and quality is astounding. Their facility was recently renovated and everything is brand new and squeaky clean. If you're looking for a new PCP, I can't recommend switching over to Westport Family Medicine Center enough.

I like this place. I don't LOVE it, but I like it a lot. I have Dr. Callen, a soft spoken man…read morethat even if he doesn't know what he's talking about pretends real well. The reason they are not getting 4 stars: I went in there one day for something, and they had funny hours, something about lunch hour or other. This put a huge damper in my day, as a walk in should be open at least during normal work hours with no interruption. The waiting room has absolutely no warmth at all, but it's funny, beyond the doors of the waiting room, there were touches of niceness scattered around. The room I was in the first time overlooked a pond. Definitely would recommend for a townie.

I made my appt online 2 days prior to Sunday's available appointment. I had a male (sorry I don't…read morehave your name but he was the initial intake w blood pressure, symptoms etc. Great personality and knows how to put patient at ease. My PA whom diagnosed me and wrote antibiotic prescription was very thorough and professional. I would def return should I need urgent care in the future. Thank you to Christopher Caissie for doing a fine job and taking good care of me. He is very friendly, kind and thorough. These are the attributes we are all looking for, and he should be commended. Thank You very much!

Was only there 2 hours for a UTI had I gone to the emergency room id probably still be there.they…read morewere friendly,helpful and accommodating. Will go there again.

The two stars are for the front desk staff and medical assistants who were incredibly nice,…read morethorough in explaining everything they were doing and concerned about. However, Every time I have come here, including today, the physician will give me a run around with no actual explanation of what's wrong, then tell me I need to go to the E.R. Mostly because they don't do any type of labs or tests here, so if your issue requires that you might as well skip the extra bill and waste of time. The actual physician seemed annoyed in her tone, and seriously lacked bedside manner. All she said to me was " well I can't do tests here" "so you need to just go to the E.R since I'm not sure what's wrong with you and you don't have a history of any related issues " I try to avoid clogging up the ER when it isn't an actual emergency, so of course this is frustrating when you can't get into your primary care provider either. Probably will stick to Hawthorn if I ever need urgent care in the future.

Waste of time. As I walked in they were putting up a sticker on the kiosk and the receptionist…read morewindow saying they were no longer seeing patients at 6:20. Wouldn't bother scheduling with them because they always run past their scheduled times anyway.

I've been coming here for the last 8 years. Over the last couple of years. My physicals as well…read moreas my husbands have been cancelled by BMA multiple times. Even after I reschedule them. So today my husband and I scheduled our appointments back to back. His was at 2pm, mine at 3pm. We were both here on time. My husband 15 min early, and I was 30 minutes early. Well it is currently 3:40 and I have yet to be seen by the doctor and my husband is still here waiting. I understand covid makes things a little slower, but this is unacceptable! I've thought about switching Drs for a while now but this has solidified my decision. Unacceptable to keep a patient waiting almost 45 minutes and my poor husband who has been sitting here since 2pm (it's currently 3:45). At least check-in within 15 minutes to let me know you're running really behind allowing me the option to leave!!

Absolutely horrible ~ called to ask a question about Blue Cross being accepted at walk-in. First…read morethey transferred me to their collections department. I called back and explained I just need to know of Blue Cross is accepted at walk-in. Again the girls says let me transfer you to billing. I say NOOOO just let me talk to the receptionist in the walk in. All I need to know is if my daughter goes in with blue cross will you see her or not ? Will the receptionist say thank you for your blue cross card or will she say no ~ It's not hard She transferred me to walk-in and I was on hold forEVER I can't decide if their customer service just sucks or they really do not have a clue .... Decide for yourself ~ if you dare

They go above and beyond with thorough testing and evaluations to get to the root of any issues,…read morewhich can sometimes make visits a bit lengthy--but it's well worth it. Every member of the team, both clinical and administrative, is professional and kind. They even identified something in the past that ended up saving my life. You can conveniently book appointments online to avoid long wait times from walking in.

This place is hit or miss. If you get Dr. Chen, then you've hit the jackpot. He's a terrific…read moredoctor. He'll go the extra mile to make sure you are taken care of. He certainly did so with me. Called me at home to fill me in on test results, but I wasn't home. Before I had a chance to call him back, he called again, and on his day off! Every doctor should aspire to be like Dr. Chen. But if you end up seeing Petrillo-Bolanos, expect to be hustled out of the examination room as soon as she has performed a perfunctory examination. Don't expect any follow-through nor follow-up. Once you are out of her examination room, you are forgotten. And don't bother leaving a message for her, she won't return your call. Can't speak on Dr. Nace nor Dr. Fitzhugh, have never seen either. What you gotta watch out for with this place is their billing practices. Even if they have all your insurance info, and you have no co-pay due, don't be surprised if you get a bill anyway. They have pulled this with me and my wife more than once. My guess is that they send phony bills to elderly people, (we qualify), in hopes that they are intimidated, or just don't know any better. Hawthorn Medical is part of the Steward Health Care system, which was once owned by Cerberus Capital MGT., but is now owned by a consortium of doctors, who, hopefully, care as much about their patients as they do their wallets. Unfortunately, our beloved doctors adopted the business practices of Cerberus, whose motto was, "show me the money." If you remember your Greek Mythology, you will remember Cerberus - the three headed monster who guarded the gates of hell. Nice symbol for a health care facility. Finally, if you have an urgent need for urgent care, (not an emergency), and you go to the urgent care facility, only to find that your urgent need is subordinated to those who have made appointments ahead of you presumably because their urgent need could wait until the appointed time, then where, pray tell, is the urgent care?

This place is absolutely the worst from the moment you walk in and talk to the receptionist who is…read moreabsolutely awful and not comforting at all whatsoever to the doctor who doesn't make you feel heard at all. The receptionist asks do you have an appointment , I say no and she says then step aside and scan the QR code . No hello how are you how can I help you . She is rude and acts as if you are a burden to her rather than being welcoming or nurturing . It's absolutely unacceptable . Now I wait an hour to go back . As I go back I tell the nurse what's going on how I'm feeling he was the only nice person I came in contact with the entire time I was there . Finally the doctor comes in and I tell her I have pneumonia a lot and that it hurts to breathe in and I feel like I have an ear infection. She checks my ears listens to my lungs and asks me to take deep breathes . I'm squinting in pain taking these breathes and she says your lungs sound great your ears look fine your fine . I said but I'm telling you I am not fine I'm telling you I am in pain . Well you can go to the hospital to get X-rays . She was so cold and rude and demeaning. I asked her for a note for that day and the next day and she told me I would be all better tomorrow . She didn't do a Covid test or a flu test and she didn't try to help me at all . She knew me better than I knew me . Now I wake up unable to swallow or breathe and I'm headed to another urgent care . This place is a disgrace . Absolutely inappropriate and unacceptable I hope this place get shut down . No one should ever have to experience treatment or lac there of when walking into get help .

My daughter was there on a Thursday for a bad cough she'd had for a week, they tested her for…read morestrep, looked in her ears listened to her chest and sent her home saying it was viral with no script. By Sunday she was still not better went to Hawthorn Urgent care NP heard her lungs right away and couldn't believe how congested her lungs were and how red and inflamed her ears were and asked her numerous times if the walk in center listened to her chest and looked in her ears. They couldn't believe how bad she was. She had to be given prednisone IV. Never going back here Want my 40.00 copay back.

We had a positive experience at this health center yesterday. I walked in to find it clean with a…read morenice lobby and helpful woman at the desk who filled out most of the information on her computer to patients don't have to fill out pages and pages of forms. (It is time consuming either way). I waited for 10 or 15 minutes before being seen by the medical assistant who took my vitals and another 5 minutes before seeing the PA. I asked for a strep throat culture since I couldn't swallow and I've been around people with similar symptoms. We are cruising around on our boat which is in Newport). I test positive and the PA prescribed antibiotics. I asked family members and the crew to test at the same facility yesterday and today and some tested positive. If someone takes antibiotics for strep you are no longer contagious after 24 hours. Hopefully we've nipped it in the bud so others don't get sick.

6/27/26. If you're sick, dehydrated, and in an unfamiliar town, go to the hospital instead. I…read morearrived at 8 am with suspected food poisoning and dehydration. While the PA prescribed anti-nausea medication, I found myself having to ask basic questions about how to safely rehydrate, what I should be drinking, and the min amt I needed to avoid becoming more dehydrated. Those are things I expected would have been discussed without asking. She ordered a stool sample kit and her nurse or tech instructed me to drop the sample off at Newport Hospital's lab. I called the lab and was closed. I then called urgent care for guidance. I explained that I was very sick, weak, dehydrated, and in a town I was unfamiliar with. I was told to "drop it off anyway" because "they would take it." When I asked who "they" were if the lab was closed, she would answer the question. Instead of helping me figure out where to go, the staff member became dismissive. When I asked for her name, she refused to provide it, saying she wasn't comfortable giving it to me. I was left confused, still very sick, and without clear instructions for completing the testing they had ordered. Patients deserve accurate information and compassionate communication, especially when they're acutely ill and away from home. I will be filing a formal complaint.

They Do have xrays and lab services. They also open at 8am!!…read moreVery nice reception, caring dr types. Pretty Ez check in but couldn't reserve time online but still not an extreme wait. As usual though at opening a few of us were there . Took me after 15 minutes and then parked me in an exam room. Comfy but another 20mim. Very competent very caring. Great asset for Middletown! Thanks

Did nothing for me I had a sore throat. When the strep test…read morewas negative I didn't even get seen by an actual doctor even though the PA didn't know what was wrong with me. They essentially just said to go see someone else about it and my visit cost me lots of money,

I am fortunate to have Dr Diaz De Villavilla as my primary care doctor…read more He is very responsive, caring, and listens to your concerns. I am very satisfied with his support and highly recommend him.

I visited the Dermatology office and had a fantastic visit…read more My PCP noticed Sun exposure "spots" that looked like they could be potentially dangerous. So I was nervous & anxious...... Meghan King removed some suspicious skin spots that were suspect and was pain free . She was extremely knowledgeable and patient as she explained all my questions/concerns and explored during a full exam. Giving smart tips on healthy skin care as you age.