No one wants to visit a walk-in clinic, but sometimes it just can't be helped. When you enter the…read morebuilding you walk directly into the registration desk. They take your info and then you are sent to the second floor where the clinic is located. There is a small waiting area and I only waited about 2 minutes. I saw signs for 26 exams rooms so they must get very busy. I was seen within 5 minutes and on my way within 20 minutes of their opening. Certainly no complaints about that. The building itself is relatively new and everything is very clean and bright. Every employee that I had any interaction with was very polite, kind and professional.

I see Dr. Choi for my knee issues. He has now replaced both knees. My quality of life has returned…read moreand I can't say enough good things about my experience with him.

Husband needs to have blood drawn by a certain time due to being a double organ recipient. Arrived…read moreon Monday at 7:45 to sign-in and wait for lab to open at 8:00. By 8:10 no one had arrived to check people in so I asked the ENT receptionist if the lab was open. She stated that she had not seen anyone from the lab come in. I asked her if there was someone who could go check since she did not have any patients checking in at her window. She reluctantly went to check and came back to say no one was there yet but they were calling to see where people were. Waited until 8:20 and still no one for lab so we left since his blood draw needed to be done by 8:30 and we knew that would not happen. We purposely signed in before the lab opened so he would be one of the first taken. Went back on Tuesday and signed in at the same time. This time the receptionist was there but didn't come out to start until exactly 8:00. I understand that this is her starting time but she had to start her computer first which took some time to do. Meanwhile there were already 8 people waiting for lab tests. She slowly started checking people in and the first person was not called until 8:10. She was in no hurry to check people in and took her own sweet time doing so. Luckily my husband was called at 8:20 so his blood draw was within the time needed. I understand that everywhere is short staffed but something needs to be done here. Why can't the person who is checking patients in start at 7:45 so that the actual lab can actually open at 8:00 to start drawing blood? Also, the check in process needs to be faster than it was. Unfortunately we will continue using this lab until we can find a more efficient one close to home as my husband needs blood drawn every week.

This is for the Physical therapy side of building. What a complete disgrace of health care…read moretherapists that pledge to patients to give better quality care for their lives Shame on this company as a whole! It should be shut down (imo until The whole staff gets RETRAINED OR FIRED starting with Mr manager Leonard) phone calls not returned, atmosphere stiff dry boring and not water encouragements or warm ups even if come early jump on equipment to get started. Therapists won't come over until it's time and always got my therapists late from previous patient or coming off break whatever....problem is that it cuts into my time I pay for when not ready for me YET TAKES MY TIME & LEAVES WHEN NEXT CLIENT SHOWS UP. I GET CUT OFF BOTH ENDS. SHOW UP TO ME LATE THEN LEAVES AS SOON AS CLIENT COMES GOES OFF EVEN THOUGH I GOT A LATER START..HAPPENED COUPLE OF TIMES....All the female therapists were great with their time & had matching personalities of fun WHILE getting work done. The 2 guys were horrible by not taking my situation seriously nor any follow up on how I was Doing when I was doing my exercises at home. I was told to bring back my resistance bands to work out every time I came in!?? What? Why cant i use the ones there & leave them there? So odd behavior and uptight compared to EVERY other places I've been to. I'm a handicapped person with many issues and I'm going & still upset about my spinal issues which affect everything & weather can even trigger me & my walking or using hands ect. These people could care less...when im having a real horrible day and I call in to let them know. I showed up for my session & was told by therapist that I'm to do my exit papers ...& I Still had 3-4 more sessions per my insurance that was already approved FOR ME to use...so not sure why I was getting kicked out? I WAS DENIED MY HEALTH CARE EVEN THOUGH I HAVE INSURANCE & GOT APPROVAL AND PAY FOR IT AND ALL MY DOCTORS HAD FINALLY SIGNED OFF ON THIS FOR ME TO GET THERAPY FOR WALKING AND IT FINALLY STARTING TO WORK- SLOWLY BUT IT was ....ONLY TO HAVE SOME younger rude mean bully tell me that they cannot help me any longer that they don't have anything else for me. HOW CAN THAT BE RIGHT? DENIED MY MEDICAL WHEN I WAS APPROVED AND I PAID MY INSURANCE AND EVERYTHING? ITS LIKE THEY WANT ME SICKLY!!!! ??? RUN FROM THIS PLACE. NEVER BEEN TREATED SO POORLY IN MY 50+ YEARS OF LIFE. ANOTHER DAY I was called to the managers office by Leonard in regards to the check in lady worker being rude to me time after time with her negative attitude every time since day one coming into door...her personality trait. One day after staying after my therapy session (mind you it's the 4th or 5th time there) so comfortable with most staff and so I'm trying to help them with credit card terminals so I can pay my copays. Lady didn't understand that cc pins are not needed or given to everyone to use credit cards..she didn't know what to do except yell at me the same response over and over after hitting wrong buttons then screams to me that my cc was declined as if my fault. Leonard got involved only because another staff member saw how she yelled at me so the younger female wanted to let her boss know that the lady was out of line & was worried that I was so upset not gonna come back or was just worried for me. The manager wanted to know what happened and as I was explaining how staff is not trained & going over all the encounters I've been dealing with since coming thru doors, All he basically did was thinking he was appeasing me by talking over me and ignored the whole issue. He just kept nodding his head agreeing with me & then not even hearing all my issues over all..he even told me to call some "800 number that the girl at desk can get me" it addressed hopefully. Why didn't the manager know the 800 number himself? Or why would he not go to computer to try to get it paid ? rectified? . I owe co pays for some early sessions which STILL needs to be addressed. I TRIED PAYING MULTIPLE TIMES. .went next door to ask them what do they all do over there?-№²rê bypass in system.. basically calling her out that she's trash. didn't even get signed up for the computer program with exercises for my first 4 visits. UNTIL FEMALE TRAINER HOOKED UP PROGRAM TO PHONE.

Just went there yesterday for my teenage son who had the FKelly Karas-Hedrick who is a DNP a (nurse…read morepractitioner with a doctorate degree), is the kindest and coolest professional urgent care provider with a bedside manner so positive, it's rarely seen in urgent care! We have seen her once a year or twice a year for three years for my two son's various flu and other injuries. We are so grateful she is there. Please don't leave, Dr Kelly! If every provider were like her, our medical field would be serving all patients SO well. Here's why: She always thinks of everything without me even asking, from meds, to at home things to do, to a school note, without hesitation. She always makes a little bit of small talk with my sons, but it's like she really cares. Bonus: The place is clean, the front desk staff is friendly, calm and efficient. They smile and are efficient and great with insurance and I haven't ever received a crazy bill from them ever. The wait time has never exceeded 15 minutes. We are out within 45 min including payment and lab tests. I am not getting paid by them to say all this stuff LOL haha! I don't know anyone there either....but I just have to call out this example of urgent care DONE RIGHT. Dr Kara's-Hedrick, DNP, please always continue being the best urgent care provider we've seen! To the staff: Stay well and take care of yourselves and know that your job MEANS A LOT to the community. Your kindness and helpful demeanor makes all the difference when we are feeling ill!

Stephanie took great care of me. I came in for a tetanus booster and thats what i got. She examined…read moremy cuts and scrapes, and gave me good advice. No nonsense, in and out.

I've been promised the results of my X-ray yesterday. Supposedly it was to take an hour from the…read moretime they were done. I've wasted well over an hour on the phone only to continually get put off. About 1.5 hours ago they claimed I would get a call back in twenty minutes. Still waiting with no answers. I'm still on hold as I type this up. They DO NOT care about their patients. This is my life we're talking about. Do NOT go there. They couldn't care less about you!!! They are completely inept. Full of excuses, apathy and incompetence.

This was truly the best experience I've ever had at an immediate care or walk-in clinic. I took my…read moredad here for his gout while he was visiting from out of the country without insurance. From the receptionist to the nurse practitioner, everyone was outstanding--kind, efficient, and professional. After the visit, I called to switch the pharmacy for my dad's prescription, and they handled it in just 30 minutes--unbelievably fast service compared to anywhere else! I highly recommend this place!

Came in, bout dehydrated as a twice done raisin. Staff was super helpful and got me right quick…read more Definitely recommend

Please see the pic from the posting on submitted on October 3, 2025…read more I was suffering from vertigo again and as usual could get in to see my PCP so as always I rely on the care of the doctor at Pioneer Physicians. I was seen by Dr. Sanoufa! He is really Wonderful in many aspects!!

Updated on 01/29/2024 After a billing department employee…read morecontacted me and made an attempt to fix the misdiagnosis-related issue, I decided to update my review. I value the apology and assistance they provided to enhance our experience. I am very disappointed with Darien Immediate Care. I took my son there due to a shoulder injury and he was taken in for an X-Ray. PA Erin Berman read his x-ray and misdiagnosed him having a broken collarbone and dislocated shoulder and informed us to go to the ER ASAP. When the ER doctor read these same x-rays, I was informed that only my son's collarbone was broken, but his shoulder was not dislocated. However, the ER doctor nevertheless was required to take additional x-rays at this point to confirm the diagnosis that the shoulder was not, in fact, dislocated. Therefore, my son did not need to be rushed to the ER and could've received urgent care for his collarbone with a follow up with an orthopedic doctor. As a result, in addition to what this facility billed us, we incurred additional fees and costs for the ER visit and additional x-rays, and spent additional time agonizing over the injury. Therefore, I requested to speak with the office manager regarding my billing, who promised to call me but never did. When I spoke to the billing department, they refused to transfer me to the office manager or share contact information and refused to adjust my bill in any way. While I have no issue paying for medical services, I do have an issue incurring unnecessary additional fees and costs due to the misdiagnosis. If my son was diagnosed properly in this facility, we wouldn't have had to go the ER and he would walked away with a sling, which is the recommended treatment for a broken collarbone. This is also my second negative experience with this facility. During a prior visit, we saw PA Anum Haq who diagnosed my son with an ear infection; however, PA Anum Haq then failed to timely send the required prescription to the pharmacy, which delayed my son's healing and caused him more pain. I will never go to this facility again, and will share my experience where possible so that other families do not have to incur unnecessary additional expenses when money is already tightly budgeted for most.

On 4-24-2024, I went to see them because of a persistent cough and nasal drainage that kept me…read moreawake. Kodi at the front desk got me in right away. I saw Dr. Thakadiyil who is an outstanding provider and after thoroughly examining me, she ordered COVID, flu and RSV tests which have come back negative. Having been here before, she knew my medical history and prescribed inhalers for me and ordered a nebulizer treatment. I left feeling much relieved that I had been examined and had a plan to help. Melissa, the medical assistant, was thorough with her vital checks and made sure I had my printed out summary of care when I left. Great place to go when not feeling well. Our family has been going there for quite a while and we feel they are a very caring and professional facility. It is our "go to place" for care. Lorna Schutz

This review is specifically for Farzeen Anwar, PA-C who served as our newborn son's PCP. We had a…read moregreat experience with her during our son's initial visits; very down to earth and had a wonderful bedside manner. She listens well and answered all questions thorougly, which we had a lot of as first time parents. She was very gentle with him during physical examinations and you could tell that our son was comfortable in the room with her and enjoyed their interactions. Highly recommended if you're looking for a PCP - Best, Charlie

The office staff is rude! They sent my bill wrong for 2 months(they had my name wrong). I lost my…read morejob and can't pay anything yet. They called and I told them that. Then they called again. When I called to talk to the Office Manager about it, I was told they can't bother to transfer me. When I told them to remove my phone number, I was told I had to send an email to them. RUDE AND THEY DON'T DESERVE TO HAVE PATIENTS! GO ELSEWHERE!!!!

Thought it would be so cool to go through the Edward drive-thru. I registered on the inside she…read moretold me to go around and wait till the door opened. So I went around and waited and waited and waited and then gave up and came back in for my blood work. Cool concept but it didn't work.

Refused to see me. Went in thinking maybe I have bronchitis because I'm been fighting a cold all…read moremonth. Literally the most worthless experience of my life. #worthless

This is the worst place you could choose for immediate care. I went in for complications related to…read morean upper respiratory infection. I asked for a good faith estimate of the cost and did not get one. The doctor did not even look at my nose, mouth or throat and had me wear a mask the whole time as did he. He did not provide any diagnosis, treatment or tests. He did not provide any recommendations except to go to the ER. I could have had the same conversation with the homeless guy and it would have been more helpful. I would not trust them ever again and I will never return. I implore you all to go anywhere else for your healthcare needs. They allow multiple people to charge you and the bills rack up quickly as in more than $60 per minute. AVOID!

As hard as it is to type a review with a broken finger- go me- I must because this is a great…read moreurgent care center. Both times I went (2011 hasn't been a very lucky year so far for me) I was greeted not only by the modern decor but friendly faces and warm atmosphere. Very clean, spread out and comfortable waiting area. It almost looks like a bank lobby. The last thing you want at an urgent care is to feel quarantined next to 50 other people sneezing on you. Very professional and fun doctors that don't have you feeling like a hypochondriac because they really listen and don't judge. Each time I had close to no wait and was in and out. This being the kind of place where patience is at slim to none upon walking in, they understand and get it right.

Days ago, I booked four appointments from 9:45-10:30 for four family members to be covid tested…read morethis morning. Upon arrival and checking in via the app where I made our appointments, I didn't see us listed in the reserved appointments on their tablet. I asked the woman behind the front desk and she said "yeah, that's too bad, huh. You'll have to sign in as a walk-in. It's a three hour wait right now". When i tried to ask why we couldn't be seen during our scheduled appointment time, she cut me off and answered the phone. What I don't understand was why my appointments weren't validated, and why anyone else who hadn't made an appointment was put as priority when they were a walk in. This place is an absolute joke. The staff is rude, their management is questionable at best. Avoid this place at all costs. Oh, and as I returned to the car, I checked the website for their "live wait" time and was quoted 15 minutes. Garbage. If I could give negative stars, I would.

This place has a new management new doctor and a new staff . So please if any patients has a…read morecomplain or an observation don't hesitate to contact supervisor . We are open to give an excellent service to the community and to give fast and professional service so you can avoid the waiting time in hospitals . Thanks