it's been a pleasure working with ms Duffy and her reception. testing and reprogramming was…read moreeffective and adjustment was quick and responsive . the end result was great relief. I purchased a one year service plan and I am glad i did. I highly recommend their services for consideration. Peter

This is a really well run office. Dr. Castle has moved on but Diane Duffy is a wonderful…read moreaudiologist. She has helped me over come a difficult technical issue with my hearing aids. She is very customer orientated and is very skilled technician, not to mention very companionate. I'm very glad I chose Hearing Life to help me overcome my hearing issues. Life has never sounded better.

I rarely leave reviews, but after my experience, I simply can't stay silent…read more I went to Dr. Deanne Nyland with a specific problem. She performed surgery on me but did not fix the issue I originally came in for. What is most upsetting is that only after the surgery did I find out that my problem could have been completely resolved in a single visit. Instead, only part of the problem was addressed. If all the possible options and consequences had been explained to me beforehand, I would have made a completely different decision. Now I have to live with a result that I am not happy with and the realization that the opportunity to fully solve the issue was missed. I feel extremely disappointed because I trusted my health to this so-called doctor. After the surgery, I was left with regret and frustration, knowing that I now have to suffer because of an incompetent specialist. My experience with this doctor was extremely negative. I strongly recommend avoiding Dr. Deanne Nyland and this clinic. If it were possible to give 0 stars, I would do so without hesitation.

I wish I could put ZERO stars. This place has been truly insufferable to deal with. Every time I…read morecalled to schedule an appointment from the referral I received they gave me different information. After more than a month of waiting they FINALLY were able to schedule my son an appointment and they said their soonest is in October. I will find a different ENT for my son. If they can't manage to get their facts straight during scheduling I worry how incompetent the rest of the staff is. I am seeing all these negative reviews and it makes me feel so much better about my ill feelings towards this awful place. Do better!!

I am not a patron of this business, but I did witness something on Saturday Aug 17, 2024 that was…read morereally inappropriate. I was sitting in my car, in a handicap spot. While sitting there a man in a black Ranger Rover pulled up and proceeded to park on the handicap ramp. He was parked there for over 30 minutes. This is not a parking spot. The man came out of the business and put a box in the back of his vehicle. It wasn't a particularly large box. Why the business allowed this is beyond me. If he is the owner of the business then shame on him. As someone who occasionally needs to use that ramp, this irritates me. People need to be better! Also, he saw me taking pictures and didn't seem to care.

Fred Hawkins is a good guy. He helped process my mom's hearing aids and helped us navigate the…read moremedicare/medi-cal system so she wouldn't have to wait a long time or be denied multiple times. A few months later, she was having some issues that needed adjusting. He was super kind and helpful in handling the adjustments, even shaving the hearing aid down for my mom so it would fit better. I honestly just feel like you're not gonna find a better guy to help you with something like this. Hope this helps.

Once they have received the big sum for the hearing aid, they lose interest…read more My mom's appointment was on August 29, 2023, when she received the hearing aid from Keith Rios. After the appointment, I called the California Hearing Aid Center to arrange a follow-up appointment. However, I was informed that they only had schedules available for the following two weeks, and I was advised to call back later in the month. I called back three more times to no avail. I was on a trip to Europe and even called from there to ensure that she would be seen as soon as possible. Unfortunately, no one returned my calls. In the meantime, my mom's hearing aid was malfunctioning, and she urgently needed to be seen by Keith. During the week of September 25th, I made numerous calls until I finally reached someone at the center. They scheduled an appointment for October 24th and mentioned that if I didn't hear back, I should consider the appointment confirmed. Today, on October 5th, I called three times and left messages, but no one returned my calls. Finally, at 3:52 pm, I was able to speak with Karen, who informed me that she couldn't locate my appointment because Keith would be out of the office on October 24. I want to know why this call center is not functioning and why there is no respect for patients concerns nor caregiver time. I am very dissatisfied and frustrated with the call center performance and don't recommend this Hearing Aid Center!

This is a FIVE STAR review that California Hearing Aid Center (CHAC) has earned on a bunch of…read morelevels... Any one of them would have been worth a good review, but taken all together -- simply outstanding... Actually, this would have been a TEN STAR review, but Yelp doesn't go that far... =8-) Will go through the reasons one by one... My wife is extremely hard of hearing... We are retired and the whole idea of the several thousand dollars for hearing aids seemed beyond our means... The insurance company that handles our Medicare Supplemental Coverage added a perk this year: $1,000 toward each hearing aid... Suddenly hearing aids seemed within our reach... CHAC was one of several providers in their network... We contacted a few of those providers but were unimpressed until we reached CHAC... The person on the phone, Brooke, clearly came across as interested in our situation... However busy at the time, she made us feel like we were her only interest... We talked a bit about options and how this would all unfold... Brooke really gave us confidence to go forward with them... Their office is located nearly fifty miles from home... We live in the Sierra Foothills of Amador County, California... Hundred mile round trips did not sound appealing... Brooke cinched the start of the dance by telling us that their hearing specialist comes to our rural community regularly... The round trip was reduced to 1.8 miles... We'll take it... Our first encounter with the specialist, Keith Rios -- who we now know is the owner -- was thorough, professional and instilled tremendous confidence to us... Then he absolutely sealed the deal: He noticed something in the tests he gave my wife that might suggest an underlying medical condition requiring more than just hearing aids... He asked us to get a referral from our family physician to an Ear Nose Throat medical professional to check that out before going forward... He could have closed the deal right then and there for what surely would have been a quite handsome profit, but he was willing to forego that to make sure that hearing aids would be the appropriate solution... That professional integrity alone, was worth the FIVE STARS... The process took a couple months to unfold: getting the GP referral, booking the ENT appointment, going to the ENT professional, getting her diagnosis (false positive on the first tests; hearing aids would be sufficient), forwarding her notes and Rx to CHAC, getting the devices ordered and delivered to CHAC... Today my wife received her hearing aids during one of Keith's visits to our little community... He walked her through the whole process, made sure they worked as planned... All the while he was both the consummate professional and fully compassionate and caring to be sure that my wife was comfortable with her "new" experience... Unexpected side benefit: the particular hearing aids Keith recommended and we ordered include a three year supply of batteries... Considering the frequently short life spans for hearing aid batteries, that works out to something between $450 and $600 of an unanticipated benefit... There's still more... This turns out NOT to be a "fire and forget" situation... We will go back (1.8 mile round trip, remember =8-) once a month for several months for Keith to check that she is becoming comfortable with the hearing aids and to respond to any questions that arise from their use... So, as I write this review, my wife is out in our little garden listening to the birds singing for the first time in years... THANK YOU, Keith, Brooke and the entire California Hearing Aid Center team...

Excellent Experienced Audiologist and Hearing Aid Provider!!!…read more My California based sisters and I (remotely) have been researching hearing aid providers and we made the RIGHT decision by using Mindy. Quoting my sister, "Mindy's been a jewel with all of our phone calls, emails, teleconference and in person appointments." She keeps her overhead low by being essentially a one person shop. Therefore, if you call, it may go to voice mail however she has consistently responded on the same day to all of our communications. She recommended, ordered and fitted our mom with the Widex Moment 220 hearing aids. She saved mom money by indicating she would not utilize or notice the enhancements of the next higher up 330 model. She configured the HA settings taking into account mom's hearing aid history and lifestyle instead of just using standard test result settings. It's clear Mindy knows what she is doing from her 37 years in the industry. Our mother, who normally doesn't like to spend money (LOL) was very pleased with her new hearing aids. In fact, the next day, she said, "I am glad I bought new hearing aids." These new hearing aids have improved her lifestyle immensely and she could finally understand me again on phone calls. We are extremely grateful to Mindy! You won't find many reviews on the net since she doesn't ask customers to post a review unlike other firms.

Excellent, thoughtful, professional service. Mindy follows Covid guidelines and does everything to…read morekeep her patients and herself safe.

My out of town friend's hearing aid stopped working while visiting here. Avalon fit me in that…read moreafternoon, and Betty was able to get it working again! Her caring approach was wonderful. She even did a brief hearing test and recommended that when he returned home he should upgrade the quality of his hearing aids. Nothing in it for her. Just good caring advice!!!

I have been part of Avalon Hearing Aid Center on Fulton Avenue in Sacramento for about 6 six years…read morenow, and they are wonderful people. You walk in there, and everyone is so nice. The people who work there always greet you with a real smile, not a pasted on smile. I have never had a problem with them. Their customer service is superb. They are very professional, and I never feel any tension when I go in there. I really would recommend them to anyone! Go be a part of Avalon Hearing Aid Center on Fulton Avenue. They are the best. Debra Clarke An Extremely Happy Customer

I have had nothing but a great experience with their hearing aid center…read more Yes, you can only go to costco to have them warrantied or serviced, but if you buy from a hearing aid store, its the same deal, and there are a lot more costco's around. They also can sell you pretty much any brand made, not just the Kirkland brand. I ended up liking the resound brand and paid half of what other hearing aid centers were quoting. Everyone was helpful and professional. I lost one of them and i called and they just said, come on in, we will get you another one. They spent all the time i needed getting them dialed in, there was nothing negative at all about dealing with them. I would recommend without hesitation.

Limited hours, multiple visits required even if you have a recent hearing test result from a…read morephysician, and failure to alert clients that Costco does not coordinate with insurance are the key reasons for this low rating. I wasted so much time trying to coordinate with Costco hearing, including a last-minute appt. cancellation from this warehouse site, that I absolutely cannot recommend this service. We got as far as completing the hearing test--which took a little over an hour--and scheduling a follow-up appointment for recommendations and fitting, when I discovered that Costco is not a Medicare-covered provider. Since I had to provide insurance info, they could have mentioned this before wasting our time with the previous appointments. Customer service at this location gets an F in my book.

The most unprofessional office you could ever imagine. Staff behind the desk discussing "poop"…read morehumor at the top of their lungs, making fun of patients after they hang up the phone, discussing personal, non-business issues within full earshot of the waiting room. What a joke, I walked out and will never return. Note: To be clear, this review is for the Folsom office

This is the worst office staff of a medical provider I have EVER seen! This place is never open…read moreduring operating hours....and NOT a single person will answer the phone. It has been a week and a half since I was told by Dr. Yee's P.A. Erwin, that I needed to have a throat scan done. No problem. BUT to get this office to send over the procedure request to DRI is another JOKE of a problem. The 2 female receptionists are on their phones the entire time shopping or browsing. Then they just sit and laugh loudly and I have an appointment on Dec. 13th to see the scan results! I can't even get the scan done without it being ordered. Plus, this 'waiting room / office' is extremely filthy! Looks like they do not even vacuum the carpet, and it is STAINED horrribly. Not happy with this first experience with this staff of 3. Photos to come.