First time patient here!! Came here from a recommendation from a co-worker. I needed to find a…read moreprimary doctor. Scheduling the appointment was fairly easy, got one within a week from the day I called. They even mailed out a packet for me to fill out before my appointment. Arriving to my appointment was abit confusing. The Cool Spring plaza has a couple of HMH family care doctors. This particular one is located in the front of Cool Springs (facing ring road). I parked in the back of Cool Springs, behind this office. I signed in and set up my insurance and other info they needed. I was surprised to have a wait time about 20 minutes. The waiting room was super spacious and a couple of Tvs on and some reading material. Once called back, did normal check up and meet and greet with my Dr and was on my way. Super easy check out and made way to the lab literally a couple of doors down. They were super quick and efficient. I was in and out of there less than 10 minutes. Let's see how it goes when I am sick.

Terrible service! Treated with such disrespect!!! Lastly, we went back to an examining room at…read more1:20. The medical assistant told us we would be seen next because there was only one patient before us. At 2:45 we had not been seen by a doctor or NP. We decided to leave. Every room we passed by was empty and everyone was standing back talking and yet not one person asked if we needed help. Disgusting practice!! I will never take my granddaughter there again. This was the 2nd time a mistake and or neglect was made concerning my granddaughter . I'm reporting today's episode to Baptist Health Patient Advocate.