Very friendly, professional, and all around easy in, easy out experience. I would most definitely…read morerecommend this place to whoever needs hearing aids or other hearing associated equipment.

Amy is just the best! She spent so much time with me, figuring out my needs for hearing loss. She…read morereally went above and beyond what I expected! Thankful to have such a caring, knowledgeable audiologist!

Honest, straightforward employees…read more When I mentioned to the audiologist that I came to Seattle for military training and that was what caused my hearing loss, he suggested that I apply for free hearing aids through the VA as my loss was service connected. I didn't know that. I now have a pair of $6,400 Phonak BTE Boleros and a Roger Pen Bluetooth device to connect to my cell phone and TV and hear my customers that I set up, review, and train one-on-one in QuickBooks and Quicken (PC, Mac, or Online for Quick Books).

Great service and always friendly staff. They try to get you a appointment as soon as they can for…read morerepairs to hearing aids and get them back ASAP.

Fabulous experience! I meant to post this awhile back and completely forgot. Dr. Michelle was not…read moreonly great in dealing with my son, but she took the time to fully answer questions. It was a great experience from the first phone call I made to make the appointment all the way through the actual appointment. I wish more doctors were as personable as she is.

The care was terrific. Front office greeted me as soon as I walked in. Joe was caring and listened…read moreto your problems. Walked me thru the entire process and helped with the paperwork. If you need help with your hearing, then this is the place to go.

FCHC was very helpful from my initial call all the way through to the fitting of my new hearing…read moreaids. The staff is very knowledgeable about WA State lni paperwork and walked me through every step. My job may have taken part of my hearing, but the awesome team here helped me get most of it back! Thank you!

Dr. Luke thank you for your time and patience! Thank you Kreasha for your outstanding customer…read moreservice! Hearing test are nerve wrenching hence necessary!

After suffering life changing sudden onset hearing loss I began my search for help. The wait times…read moreand customer service I was experiencing during my search was unacceptable. I finally reached out to PugetSound Hearing Aid and Audiology and was able to schedule with the Federal Way office of Rochelle Wong, AuD. Doctor of Audiology. After careful review and testing Dr Wong fitted me with, and educated me on, my first hearing aid. Dr. Wong was by far the most approachable, compassionate, knowledgable and efficient hearing professional I had the privilege to come across during my search for help. After suffering further hearing loss, Dr. Wong immediately scheduled me to address it and brought me to tears after fitting me with a new pair of hearing aids that miraculously improved my hearing to a level I never thought I'd achieve again. Dr. Wong and her front office personnel were stellar in their performance and I'd highly recommend PugetSound Hearing Aid & Audiology's Federal Way location with Dr. Rochelle Wong, AuD.

Fraud and scammers my parents visited them and they try to force my dad to get a hearing aid and he…read moredeclined. But he left with a very bad taste in his mouth. A month later my parents got charged $3,000 dollars from a bank on credit . Do not give them any of your personal information!! Shame on them for trying to take advantage of elderly community! *edit*** Choose payment for what? They didn't receive any service or product but just got charged without their consent

I needed help with my Beltone for cleaning. Although Beltone was not their brand they helped me out…read moreand honored my Beltone plan.

First time I've really felt like there might be a solution for my problems with vertigo and balance…read moreissues. Very thorough testing and great advice as well!

I went for balance evaluation and received a very thorough exam. Everyone there was very friendly…read moreand helpful.

Gary Lathrop is AMAZING! He has wonderful customer service skills and makes sure all of his…read morepatients understand everything before leaving. He is cordial and lighthearted with a hood sense of humor. He helped my mom discover the beauty of sound once again.

I love my first every hearing aids and wish I had gotten them a couple of years ago when I was…read morefirst noticing my hearing loss! It helped so much that I saw a post on Facebook from Hear.com and I responded to it and they called me and very kindly explained everything to me about the process they have, like 45 day trial, their financing options from 1 year same as cash to payments for 5 years with paying interest, which was what I needed. They explained that hearing aids have 3 different price ranges depending on what you need and what you choose. They found the closest office to me that they contract with at Hear USA in Puyallup! I had my first appt on Friday April 26. Renae confirms my appts with me the day before and she is wonderful to talk to and excellent at keeping everything flowing smoothly there, and the audiologist Edward Steen, is so very knowledgeable, thorough and caring. The hearing test was much more thorough than one I had a couple of years earlier at a different hearing specialist office. After I chose the color of my hearing aid, he explained my other options. He programmed my prescription on his computer into the test hearing aids, and he put them in, and WOW, I love them. I did not want to leave the office without them! Anyway they ordered mine in the color I wanted, and we made an appt for me to come back on May 1st, to pick them up! He taught me how to put them in and set up the prescription for them on his computer. Then we loaded a program on my phone where I can make temporary adjustments to them, depending on my surroundings. I ordered the ones with rechargeable batteries, so I take them out at night and plug them into their little charger and they charge up in 3 hours and lasts 18 hours! I love them! I go back on the 8th to check how they and I are doing! I get a total of 5 appts over the next 3 years, for adjustments and help if I need them! What an outstanding experience this has been! I am so happy I can hear my husband just fine now, and many other sounds I had been missing! Thank you so much to Courtney at Hear.com, and to Renae and Audiologist Edward Steen for all your great help and teaching me so much! Blessings of much success and great health to you all, always! Gail Forsberg, Auburn, WA.