My 88‑year‑old dad spent 24 days at Trellis Centennial Rehabilitation Facility after a six‑day stay…read moreat Centennial Hills Hospital, where he was treated for malnourishment and severe dehydration caused by a brutal case of shingles. Once he was deemed "medically stable," the hospital transferred him here for physical rehabilitation. Like most patients arriving at Trellis, he came in on a gurney--weak, confused, and suffering from "hospital delirium," a condition I had never heard of until then. He had a long road ahead of him. The facility itself was nicer than I expected: large common areas with plenty of seating, big‑screen TVs at both ends, and a pleasant outdoor courtyard. But the real strength of Trellis is the healthcare staff. They were exceptional. My dad's primary CNA, Aleah, was the standout--truly the star of the show. Watching her care for my dad, I would have believed she was caring for one of her own family members. Even when he was ornery or threw her a curveball, she handled it with patience and grace. His occupational therapist, Raymond, and his physical therapist, Badge, were also excellent. And across the board--from nurses to CNAs to PTs, OTs, nutritionists, and housekeeping--the clinical team was skilled, compassionate, and consistently attentive. They are the reason my dad made real progress. Unfortunately, the administrative side of Trellis is a completely different story. From the moment we arrived, we were handed a stack (well, an electronic stack) of forms. I understand the need for paperwork, but the entire process felt designed more to protect the facility than to support my dad's recovery. The biggest issue involved my dad's macular degeneration treatments. He receives eye injections every seven weeks, and one of those appointments fell during his stay. I started trying to coordinate it a week in advance. His doctor's office explained that because he was a resident at Trellis, Trellis--not Medicare--had to be billed. If they billed Medicare, it would be denied. What followed was a frustrating loop of unanswered messages, unclear answers, and administrative runaround. Despite my efforts, I ultimately had to cancel the appointment. As we approached the 20‑day mark--the point at which Medicare stops covering 100% and the patient becomes responsible for $217 per day--the business office suddenly appeared to say my dad was "nearing his baseline." Interestingly, none of his healthcare providers agreed with that assessment. Still, after five additional days, the administrative staff declared he had reached maximum improvement and discharged him. My dad and I were both uneasy about it, though it did allow me to get him to his eye appointment that same day. Now, nearly two months post‑rehab, my dad is doing better than he was before he got sick--despite the admin team insisting he had "baselined" long ago. Go figure. I do want to acknowledge Julie at the front desk, who was consistently pleasant and helpful in navigating the administrative maze. In the end, I owe a tremendous debt of gratitude to the healthcare workers at Trellis. Their skill and compassion got my dad back on his feet. The administrative staff, however, made an already stressful situation far more difficult than it needed to be. Healthcare workers: 5 stars. Administrative staff: 1 star.

Outstanding Care and Support from the Staff at Trellis Centennial…read more I cannot say enough good things about the incredible team at Trellis Centennial. From the moment we walked through the doors, the care, professionalism, and compassion shown by the entire staff was evident. I want to especially recognize Jasmine, the Business Manager. She went above and beyond to help us navigate the financial and administrative side of care -- something that can feel overwhelming in a stressful time. Jasmine was not only knowledgeable, but also kind, patient, and incredibly clear in her explanations. She made the process smooth and took a huge burden off our shoulders. Her compassion and empathy is one of a kind and Trellis is so lucky to have her. Thank you so so much! Equally impressive was Anicka, one of the nurses on staff. Her warmth, attention to detail, and dedication to her patients stood out every single day. She treated my mom with true compassion and dignity, and always took the time to explain what was going on with such empathy and clarity. She always greeted us with a smile and was constantly checking in on mother. Please let her know how appreciated she is. If you're looking for a rehabilitation center where staff truly care about the people they serve, Trellis Centennial is the place. Jasmine and Anicka are shining examples of what healthcare should be -- professional, kind, and deeply human. Thank you for everything!

My dad is there long term and I couldn't ask for a better place. The staff is awesome they treat…read moremy dad like family even his daughter and friends. Its very clean. I can't say anything negative about Marquis centennial Hills on Fort street. Because as far as we are concerned even my dad is happy. Thank you for taking such good care of my dad. I would highly recommend Marquis Centennial Hills. Mort Levine, both his daughters Laurie and myself Mindy and we can't forget his friend Delores.

Who ever is in charge of answering phones today @ 9:50am. They are hanging up on the calls. Also…read morehas an attitude. Please choose caring Customer service workers . Having my father in law in rehab is hard enough to deal with. To be treated like this is uncalled for.

Loretta and her team truly have HEARTS of GOLD. From Bob the owner at the top, to the care givers…read morethat they carefully hand select. I've had the pleasure of working with Loretta on taking care of a few patients and I love how genuinely she cares about the people. To just "do the job" in the industry is the minimum but unfortunately not common. Knowing that Golden Heart goes above and beyond is comforting and they've earned my trust for our patients!

Golden is a nice place to work the owner is very nice right along with her team that she has I…read morewould recommend Golden heart to anybody.

They are amazing they treat my grandma with love and…read morepatience just like they own family member Thank u guys!!

If your looking for part time job and looking foe agency who needs pca try this agency they have…read morevery reliable staff .

My first visit to this facility to visit my 94 year old friend was disappointing, par for the…read morecourse. Too many facilities like this in Las Vegas. She was transferred from Mt View rehab after a two week stay. She suffered a fall in the garage, hitting the back of her head, which rendered her completely immobile, cannot stand or walk, has no use of arms or hands, and what very little hearing she had left, is gone. My first impression? This place sucked!! Used linens piled high on the table and recliner. Trash and latex gloves on the floor, even right next to the trash cans which were spilling over. Her lunch was just sitting there as she waited for someone to feed her. Remember, she has no use of arms or hands. I started to feed her when the nurse came in and said, "Oh good, Im helping another patient who had an accident." He never came back. After couple hours, I asked if she wanted me to bring anything the next time. She wanted a large box of tissue. They were using toilet paper instead, which I found on her tray. She asked for toothpaste. Didn't have that there either. Went to the store and when I came back another nurse was changing her. I told her I brought toothpaste, and said she wanted her teeth brushed. She said, "Oh, you can do that!" I told her I don't work there. I ended up brushing her teeth for which my friend was thankful. I didn't mind. But that nurse's dismissive attitude, I minded! When I was leaving, she said, "Are you going already?" Why do people work in these places if they're not willing to do the work, or take the time to know the person's disabilities and needs? Why bother?!

My mother was a patient in AHC-Summerlin for 6 weeks and during that time she and our family had…read moreboth, positive and negative experiences. First the positives; I can't say enough about the entire physical therapy team. I could name them all but I would not to inadvertently leave someone out. They were amazing for our mom and we saw fantastic gains in her abilities. I would also name three people, RNs Kayla and Rafael and CNA Aisha who are perfect examples of what genuine caring looks like and we are forever thankful for their kindness. Now for the negatives; The administration staff, specifically the Administrator, Nate Hill and the Case Manager, Debbie Benyock are, in my opinion, unprofessional and uncaring and don't quite fit in a roll the requires a sense of caring or empathy. My mother suffered a major stroke and my sisters and I were literally spending shifts, 24/7 around the clock with my mother. On the night of Aug 26th, a CNA came in alone to check and change my mother. From an elevated bed she attempted to roll my mother on her side and in doing so rolled her completely out of the bed and onto the floor. This was witnessed by my sister. The CNA immediately apologized and stated that she had no idea that my mom was paralyzed on her left side! (we had not seen that CNA since). This resulted in contusions and bruising to her forehead and both knees and was taken immediately by ambulance to the ER. To this day, she still suffers PTSD and has a severe fear of falling. The hospital stay required a 24-hour observation period for which AHC-Summerlin was quick to charge me $700 to hold her room for that 24-hour period. We were in the ER and at their mercy so I paid it along with a $275 copay for the ambulance and $140 copay for the hospital. Mind you, when we got back to her room we found all of our belongings piled up in the corner and on the table as if they were ready to throw it away, oh yeah, remember I paid $700 to secure the room. When she was back in the facility I followed their grievance procedures and spoke to Nate Hill. He basically blamed it on Medicare and the government. When I reminded him that it was his employee's action that created the situation he nonchalantly said, "oh, ok" like meeting over. When my 90-year old father went to tell Debbie he wanted her discharged and said he would take care of her, she abruptly told he that he can't take care of her. They've only been married 70 years and had she any shred of decency or empathy she could have seen he was emotionally spent instead of making him feel like he was being scolded. When it came time to discharge my mother, Debbie brought the paperwork to our room where I had to sign the form stating I was given the information, along with the steps to take to appeal the decision to terminate her care, due to lack of progress. In her unprofessional mannerism she told me I can appeal but should not bother because they will only review the same reports that were used to make their decision and we would not win anyway. Well, to her dismay, we won the appeal and received one more week. She has not spoken to us since. Ever since my mother was rolled out her bed, not one leadership person at AHC-Summerlin has ever, to this day, has every asked how my mom was, apologize for the event or taken any sense of accountability and quite frankly, my sister and I have been made to feel like it was our fault and we have felt unwelcome being here. Had it not been for the excellent PT, we were ready to move to a non-AHC facility for the remainder of her rehab. I have found this facility to be run by uncaring, unprofessional and unempathetic leadership. This past Sunday there were no CNAs on duty until the afternoon shift (1400) showed up. This means that the 3 or 4 other employees that did show up had to try to get patients changed and breakfast was not available until 0930 for which I even offered to help deliver or pick up trays. If you can stomach some of the negative, the PT is very good, however, I could never, in good conscious, recommend AHC-Summerlin to anyone.

I appreciate the focus on total care and have always had a great experience across the services…read moreprovided. Having a chiropractor and massage therapist in the same building is convenient when I need both.

The office staff are great! So professional and friendly. I've been receiving terrific care for PT,…read moremassage, and more!

My mother is a patient of Dr. Samer Nakhle, he has always treated her with compassion, respect and…read moredignity. He listens to her and helps her get to the bottom of any symptoms related to her thyroid. He's up to date with new technology and each time she leaves an appointment she always feels reassured with her treatment plans. We as a family, are grateful to have him as her Dr. I'd like to add to my pevious review Dr. Samer Nakhle is a wonderful endocrinologist my mother trusts him completely and feels very comfortable in his care. Like many busy doctor's offices, scheduling and front desk communication can sometimes be a bit confusing, but they have an incredible standout office manager, Shalika, who truly goes above and beyond to help. She's calm, attentive, and genuinely tries to make things easier. Nyla is also very kind and helpful. We're really grateful for Dr. Nakhle, his expertise, and the supportive staff who help facilitate everything.

If you like to have your time wasted, come here. The front staff is unprofessional. I was told to…read morecome 15-30 mins early for my appt. which I did. The girl didn't check me in for 30 minutes and then started checking in other patients who arrived after I did. WHAT IS THE POINT OF SHOWING UP EARLY IF YOU'RE NOT GOING TO CHECK ME IN? I just sat there while others were processed. Just terribly unprofessional and could care less that they wasted an hour round trip for gas and my time. Not even a sorry. Ridiculous.

My husband age 66 had a catastrophic brain stem stroke in January 2024. He was in University…read moreMedical Center for about 6 weeks, then 6 weeks in St Joseph's Rehab. We were connected with Ideal Home Health by our social services professional. Right away we had coordination of visits by a registered nurse, physical therapist and home health aide. The communication has been warm and helpful throughout. Our nurse, Clarissa, is a true angel of mercy. We needed guidance on the tube feedings, skin care, and other nursing related tasks I had as a new caregiver though I have been an RN for years. Taking care of someone who just had a tracheostomy removed and needs constant attention is pretty overwhelming. Clarissa had ideas for us which we use even now. Her clinical skills are amazing. She obviously cares deeply for the clients in her care. If there is a schedule change we are always informed. We recommend Clarissa wholeheartedly! Tim, the physical therapist, is very knowledgeable and patient. He taught my husband some great tactics which have led to my husband's gradual improvement. Tim means so much to us. We met Julianne, a home health aide as well. We had arranged for a part time caregiver by the time Julianne visited, so we did not continue with her but she is a nursing student who shows lots of passion and caring. Sue from the office has always been responsive to us. Ideal Home Health is the agency for you as you transition a loved one home from the hospital and we are eternally grateful.

I have used their services many times over the last 2 years and have never been disappointed. The…read morenurses are always nice and on time. Kathy always make sure I am well taken care of. Highly recommended, Best home care agency in Las Vegas. Make the call and get the help you need!!