This is a health center that deals with a LOT of patients. They're busy. I'm okay with that. I'm…read morenot looking for a warm, fuzzy medical experience like one might get from a hometown doctor or dentist. People that want that experience need to go to their hometown doctor or dentist. Considering the work load they're under, they are as courteous as can be expected. One reviewer lamented being referred to a specialist because their child needed some extra care. They need to understand that extra care is what specialists...er...specialize in. The care providers here want to get you stabilized, addressed or treated, and out the door. Let's cut them some slack and focus on the stated goal. Save picking a prize out of the treasure box for the smaller, family practices.

I've been going to the health center for years and I'm honestly besides myself with this…read moreexperience. I had a LOVELY primary until last summer when she left PHC, I was then matched with a new primary; Von Ferguson. Well, Von is apparently and I quote from someone I spoke on the phone with yesterday "too busy" to refill my high priority prescription. And was told to call back when she got back into office that afternoon, so I did and she still didn't fill it. Today was my FOURTH time calling (not to mention the messages I sent through myChart) over the span of multiple days and finally had someone reach out to her medical assistant. The three previous people didn't even mention contacting her medical assistant. However I was still told I'd have to wait for her to come in... I have a lot of patience and sympathy for our healthcare workers, but this is unacceptable. They should consider themselves lucky that the medication I ran out of and have now been withdrawing from doesn't have more serious withdrawal side effects like some of my other medications do. I literally asked one of the women I spoke with on the phone yesterday what I'd be expected to do if this had been my SSRI or what would happen if I was an individual who was diabetic and needed insulin and she said she'd "send another message marked as high priority". That's the solution they gave me! I guess they don't realize the risks in abruptly stopping a medication, which is even more concerning! I haven't even had the "pleasure" of having a face to face interaction with this Doctor (although it sounds like she's probably too busy) and I will NEVER deal with her again. I will be asking to be re-assigned to a different primary care physician. I love petaluma heath center and would recommend it, but I would NOT recommend seeing Von Ferguson based off this single situation.

Well let's see this whole organization is currupt as can be. And I'm a healthcare provider. They…read morelie to the California department of managed care, they share info without a release of information. They would rather you die in the street than get the care you need. Utter garbage. They had my last review removed but I won't stop. These people only care about one thing. $$. If you have health conditions you can either join a group or shut up. And you have a complain ? Good luck! I been waiting since October to get the health care I need it's now Feb 20th! They literally do not care one bit about you or anyone in your life. How they have not been shut down by now is beyond me. The Comcast/Xfinity of healthcare.

A truly sad story …read more.. My ex-wife manipulated a doctor at the San Rafael office (Dr. Carte) into writing and giving her a letter of recommendation to have my parental rights removed. Which the court sadly granted. My son has a string of behavioral issues that need addressing, but instead of acknowledging them, my ex-wife claims the issues are special needs-related. She's been able to convince several doctors at Kaiser that drugs are the answer. The problem with drugs is that they can be used to obscure the real cause of an issue, creating misleading symptoms of their own. So, not only is my young son on prescribed drugs that may not be benefiting him, he's been in 7-8 different schools (he hasn't even reached middle school yet), all in the same area. He gets pulled from school because his mother and the school aren't on the same page. This is problematic because it's detrimental to his social skills. Furthermore, my ex-wife has been asking Dr Mangiardi in Petaluma to edit past notes. For example, at one point, my son violently killed a small animal, and Dr Carte noted this as 'violent behavior'. My ex-wife then asked Dr Mangiardi to rewrite the notes, claiming Dr Carte writes very poor and incorrect notes. Shockingly, Dr Mangiardi seemingly made the updates without hesitation. The result is a skewed viewpoint. Sadly, I no longer see my children, partially due to Kaiser. Lastly, Kaiser is unwilling to do anything about all this, except for maybe send me a boilerplate statement, stating 'we're here to help'.

This company is GOING UNDER and they refuse to actually acknowledge it the public! They are NOT…read morepaying their providers! My doctors told me they have not been paid for over 6 months!!! They are LYING to the United Healthcare Company customer service people and I cannot get any information from anyone! DO NOT USE OR TRUST MERITAGE MEDICAL NETWORTK!!

Meritage should NOT be in the business of peoples health care…read more They are Negligent, profits over patient care and trying to get out of network authorizations is abusive and extremely hostile imo. Not enough providers in network who are specialists. They referred to doctors who are anywhere from a 40 minute drive to 21/2 hour drive. It takes hours to contact them. They are not patient centered just trying to talk to someone or to navigate there authorization protocols. I am leaving my health insurance provider because Meritage , their medical network, has negatively impacted my health with delayed care and stress of dealing g with their NOT patient centered system. Meritage = profit over patient care! Deserve 0 star but that option isnt available.​

I've been followed by Kaiser for about 40 years with brief breaks here and there. I love that they…read morehave most of their labs x-rays etc all in the same buildings or campuses. I love that you don't have to wait for permission to go from one to the other. Most of my care has been great.

I cannot say enough good things about the staff and the level of care at the Kaiser Petaluma…read moreoffices. Over the course of my entire life, I have visited many medical facilities, but the experience here stands in a league of its own. From the moment you walk in, the office staff is professional, welcoming, and efficient. However, it's the quality of care that truly sets them apart. The doctors and nurses don't just treat you as a patient number; they treat you with genuine empathy and thoroughness. They take the time to listen, explain every detail, and ensure you feel supported in your health journey. It is rare to find a team that consistently provides such high-caliber, compassionate care. I am incredibly grateful to have this team looking after me--they are truly the gold standard of healthcare.

Thursday afternoon, I went to Kaiser Permanente in Petaluma to for some scheduled preventative…read morecare. All of the staff were exceptionally friendly. The ladies at the front information desk were excellent greeters and personally escorted me to my destination. I loved how friendly and helpful they both were. Thank you for the giggles. They made a chore more pleasurable. Please let them all know how appreciative we are to receive their exceptional service.

These mental health "professionals" are totally ineffective and uncaring. Their solutions are to…read moreproscribe drugs to deaden ones pain. To get treatment for serious trauma you must first sit through several inane online sessions in which the director spends time asking if you're home, are you safe, how was your week? Patients are not allowed to discuss their trauma so that others are not disturbed. No feedback is offered. They employ easy, uncontroversial methods that do not get to the root of ones problems. Lots of DEI therapists.

Excellent Psychiatrists and Nurses and Staff at All Kaiser Psychiatry Offices. SpectThanks to Dr…read moreErwin, Kathleen, Nurse Karen and Dr Kittridge and Dr Atkins!!! They go beyond The System to Help Theirs Clients and Patients!!! Forever Kaiser!!!

This metabolic weight management clinic offers an integrative approach to weight management and…read morehealth management. Medical, endocrinology, nutrition, fitness and lifestyle medicine.

Not only have I had tremendous success with this program, but the medical team and staff have…read moretreated me with respect and support. This is the only weight loss program that has given me the results I needed to control my diabetes. My experience here has been exceptional and they have given me a better quality of life. There is no doubt in my mind that they have added years to my life. Healthier years! I have been doing their maintenance program for months now and have kept over 80 pounds off.

I've had a few visits now. Super easy to make an appointment. I've only had to wait a few minutes…read moreafter checking in. I wish they would collect my copay at the time of check-in, but that could be an insurance issue. I get notifications that I have a past due amount. So, next visit I need to tell them I'd like to pay the balance. It's mildly irritating. Everyone is friendly from check-in, medical assistants and Drs. Dr. Monteclaro is wonderful!!!!

Felt welcomed as soon as I walked in! I did not have an appointment for the first time and didn't…read moreknow what to do, but the ladies in the office helped me make an appointment really fast and I was able to get in quick when I got there. Super helpful and friendly staff. They took really good care of me and I felt welcomed.