UPDATE : Today (the day after the vehicle was picked up) the owner reached out and offered to try…read moreand make things right. While it should have been taken care of yesterday when I came back to show them, they did apologize for how things were handled. We settled on a $300 refund so I could take the car elsewhere to finish the detail, along with updating this review to reflect how things were resolved. While I'm disappointed it took a bad review and a Facebook post to get to this point, I appreciate that they reached out to try and resolve the issue. ORIGINAL REVIEW: I really wanted to support a local business, but unfortunately my experience with Complete Automotive and Tires left me disappointed. I paid $640 for a full detail and expected a truly spotless vehicle for that price. The dollar amount isn't really the issue. It's that for $640, there shouldn't be obvious spots left dirty that any detail should have covered. I've added photos of the areas that were clearly missed: under the seats, between the seats, the door plastic, the roof liner, and the trunk. Partway through, they called to tell me all the pet hair wasn't going to be completely cleaned and that it would cost another $300 on top of the original $640 to finish the job. I declined, because in my mind a $500+ detail should already warrant a completely clean car. I asked if I could just pick it up that day, and they told me the detail wasn't done yet. Fair enough, but at that point I was already frustrated with both the price and where things stood. The next day I wasn't able to pick up the car myself, so I paid remotely without looking it over first (that one's on me) and had my dad and sister grab it. When I finally saw the car, I was genuinely upset and tried to bring it back to show them the spots that were missed. The owner flat-out refused to come out and even look at it, which honestly made the whole thing worse. For $640, the quality just wasn't close to what anyone should expect and the refusal to even look at the issues sealed it for me. Truly disappointed. I'd think twice before bringing your vehicle here.

Me & my boyfriend bought some tires from complete Automotive, excellent service great warrantyread more

Just today made appointment for some cars to get the polished treatment so they stay clean easier…read more Went to the shop location and met The Boss. All very good here.

I had them detail my mom's car for her birthday and this could not have been a better gift. They…read morecame and picked up the car exactly when they said they would and dropped it off about 5 hours later. This car is from 2010 but the inside literally looks brand new after their work. They shampoo'd the seats and carpet and didn't leave a speck of dust anywhere. Highly recommend!

We were in town visiting family from the Las Vegas area and were in desperate need of tires (our…read moreback tires were balding from the drive in). We had been to 3 other places who did not have the size tire we needed for our Scat Pack Charger. The 3 places we checked even tried to find what we needed at a shop in a neighboring town. When they couldn't they recommended us to go here. The 2 guys at the front desk couldn't care less about helping us. They said they had 2 walk ins and didn't even bother trying to see if they had the tires in stock. It was 1:30pm. We left and went to a shop of similar size. We told him about this shop and he chuckled and said he has taken up to 20 walk ins before. Go figure. I'll leave a positive review for the other shops just for making an effort to help us. Coming from Vegas I could imagine that lack of effort, but a small town... very disappointing. I'd give my business to another shop.

This is probably the best service I've had at a car maintenance/ service place. Requested an…read moreappointment for this Friday for an oil change they called me within 5-10 minutes of the submission. Nathan helped me set up a day of oil change/oil filter for my vehicle. Dropped off my car and they had it done by the mid afternoon. Great communication and service. Thank you!

When I moved to Kearney, I needed to find a reliable shop for oil changes and general maintenance…read more Before that, my dad always handled my oil changes, so I trusted shops to check fluids and let me know if anything needed attention. Every place I'd gone before -- including my first visit here -- would check visible fluids and recommend top-offs if needed, which I was always happy to pay for. A few months ago, I ended up with a major coolant leak that I didn't catch right away. The last time I brought my car in here, they told me I had a "major oil leak," which honestly isn't accurate. It's a very small leak that may need attention later down the road, but it's not major. What concerns me more is that my coolant was completely empty, and nobody mentioned it. Later that same day, I had to drive about 45 minutes away from town and my car started overheating. Yes, I should've checked it myself too, but after having shops consistently check fluids in the past, I assumed that was still being done. I ended up taking my car to another shop, and they told me that if I had driven much farther, I could've locked up my engine and ruined the car completely. After getting everything else fixed, I brought the car home and my dad changed the oil himself. The other shop never touched the oil, so this issue came from my last service here. We discovered the oil drain plug had been cross-threaded, and we had to use vise grips just to remove it. Now I have to order a replacement oil plug as well. Because of this experience, I won't be coming back. I do hope this feedback is taken seriously and used as a learning experience to better train staff and improve attention to detail moving forward.

Unbelievable Service!!!…read more Driving through Kearney NE the day before Memorial Day weekend and my alternator starts giving me trouble. I've pulled in just to have them test my battery/alternator to see if that was the actual problem, and it looked like they had begun closing down for the weekend. They immediately grabbed the reader and discovered it was indeed the alternator. Shawn looked up the part and told me it was going to be a hefty repair bill... but the item was IN STOCK(!!!), and even though it was 5PM (closing time) on the day before Memorial Day weekend, they would be able to install it within about an hour! They did just that and were very professional and courteous in the 45 minutes it took them to install it. I am extremely impressed and grateful to all of them!! Mark, Shawn and the other gents really made this girl's day!!!

I only called here for consultation and he was very helpful in guidance for car issues. Like nearly…read moreeveryone else, they were super busy for several weeks and unable to check themselves today. I plan to return for more.

the worst place in Kearney ne took a pickup in there for a head gasket could not fix it had it tore…read moreapart said he couldn't fix it that's fine then got charge $800.00 which was overcharging. for saying he couldn't fix it never put it back together throw some of parts in the back seat and throw the rest away had a real mechanic fix it but had to get new parts because he throws them away the new mechanic called him to ask what he did with the parts was total rude and hung-up

If I were you, I'd NEVER come here to buy a vehicle. I'd rather walk, that'd be more reliable…read more I would not recommend anyone to buy or service anything here. You would think that the sales and service department would communicate to keep customers happy, but you'd be wrong!!! My wife and I bought a grand wagoneer from this dealership and was told we would have different perks because we bought a wagoneer. One of these perks was getting to have a vehicle to drive if our wagoneer was ever in for service. This happened one time, which makes them liars!! Additionally when you get done with the purchase you get a survey and are coached to give them top ratings guilting you to think they won't be able to feed their kids if they get anything other than a top rating! Shame on us for listening to this advice. Further more, you'd think that being a certified dealership for Jeep they would know how many issues the grand wagoneer has. To date, our wagoneer has been serviced over a dozen times in a matter of 6 months and communication of service being completed or anything else is scarce. Buyer beware!!

My promaster van was bucking and I took it in on my way from Oregon to MA. They got me in and made…read morethe repair and I was on my way before noon. Reasonable price too. THANK YOU SO MUCH.

Another excellent car wash, same people as north side of town. My first here, now. These 2…read morelocations are sure best in our area.

I purchased a car wash for $8 and when i drove in to get the wash it started for about 5 seconds…read moreand then stopped abruptly. I went back around and tried again by purchasing another wash for $8 and still was not able to get my car washed. I called them and their "help" number multiple times and have left 4 messages to them detailing my experience for the past 3 weeks and still have not received any response.

I was driving from Chicago to Denver and my oil light went on after just changing the oil a month…read moreago. I called up Conrad's last minute and they were attentive and friendly and immediately checked out the situation. Thankfully the oil was fine, and the light just needed to be reset. Thank you Conrad's!!

Conrad's is the best auto repair shop... anywhere! I wish I could take them with me back to Georgia…read moreto always work on my vehicle. I was traveling through to the Tetons when my van needed some help. After first going to Midas down the road (who overcharged me by double and left my van in worse shape than when i brought it in), i went to conrad's who diagnosed and installed a part and let me sleep in my van on property. They were so nice to me and my dog and were quick and the price was amazing. I 100% recommend Conrads to anyone looking for an honest mechanic with fair prices.