I called I thought I received a voicemail as the man just answered, "poopy paws". They do not…read moreservice St Charles County only St Louis County. My review is solely based on the phone customer service experience.

This is the absolute best company I have ever done business with. They are reliable, punctual,…read morethorough and professional. Their communication is top notch. They are great with my three dogs, conscientious about locking the gate and I could not imagine having three dogs without them. You will be so happy with their service. I have been using them for over four years and I love them!

Love what they do, very personal, Doing whatever they can…read moreif i request something extra, love there service

When requesting an estimate, this company actually asked me about my dogs! I figured let's try…read more From initial estimate to 2nd service, this company has been wonderful to work with. Their service is top notch.

We used this company for quite some time. In early Febuary of 2021, received a text from Matt, the…read moreowner, letting us know HE was enroute to our home and a text later that he was finished. We paid him the bi-weekly fee via Venmo (granted before checking because he's consistently done a good job and we were unavailable). When we went out later that afternoon, we found t hat the yard had not been done. We contacted the owner, and he told us that he hired someone to do the job and the job was on his desk as "completed". I sent him photos. Matt offered to come the next day and we declined as we had been told that Matt was on the way, not an employee. We felt misled. Matt agreed to return the bi-weekly fee we had paid. I am now 2 weeks and 5 days later, we have not been refunded and Matt does not return text messages. We are truly disappointed that it has all worked out this way. We have the photos but don't think it's appropriate to post "poop" photos.

From the owner: We are a Pet waste management company we offer weekly,bi weekly and monthly visits…read more Weekly $15 Bi weekly $25 Monthly $40 1st time service $25 Service calls $25 Accepts credit -debit and or cash

Poor Communication, Inconsistent Service, and Unprofessional Behavior…read more From the very beginning, communication with Dog Doody Defender was off. I was told I didn't need to be present for the service, but the first visit ended with no work done because the technician said he wasn't sure it was my home. I had scheduled service twice a week, but things quickly went downhill. He went on vacation (which he did notify me about), but when he returned, he only did part of my yard and still missed multiple piles of dog waste. On the next visit, although he covered the whole yard, he again left waste behind. The following week, he refused to service my yard at all because one of my dogs was chained up in a fully fenced 8 ft yard. He claimed he was unsure if the dog could get out -- even though there were front and side yards he could have done with no risk or interaction with the dog. But he chose to do nothing. Then came the invoicing issue. I received an invoice clearly marked due July 16 -- this was around June 19 or 20. Despite that, he texted me saying "pay your bill before my next service," which felt pushy and out of line. I double-checked the invoice, and I wasn't wrong -- the due date was in July. I didn't respond right away, and he followed up again, insisting I pay and secure my dogs before his arrival -- even though the bill wasn't due yet. At this point, I told him I felt bullied and explained the timing of when I let my dogs out. I also let him know I had paid. Instead of acknowledging the concern, he abruptly canceled my service without explanation. When I attempted to call him for clarity, he blocked my number. In short, Dog Doody Defender provided spotty service, poor communication, and showed a complete lack of professionalism. If you choose to use them, be prepared to agree with everything they say -- or risk being dropped without warning. I cannot recommend them.

He did a good job, I walked the yard afterwards and pointed out a couple piles that were missed,…read morebut he picked them up and took the double bag Doo, and pace in my trash can. Nice service for low mobility and elder folks! And for anyone that just gets behind on picking up after their own pup in their yard. Would recommend to try this company. He fist me in last min, had a fence inspection the next day.

We had an excellent experience with this service! It's rare…read moreto find a company that combines reliability with genuine care for their customers, but this team nailed it, especially Natalie, the owner! The convenience they offer is unmatched. Honestly, who wants to pick up after their dog, especially in cold weather? Thanks to this service, I don't have to worry about it anymore. I'll be using them regularly and would recommend them to anyone looking for a dependable and hassle-free experience!

This business is an administrative mess. We used them for about 9 months. They were supposed to be…read morehere on mondays. There was NO option for setting a few hour block time range for their service technician to arrive, they would just show up at random times of the day so we had to constantly be looking out for them to arrive all day to keep the dogs inside. We discussed with the company & technician that this lack of a specified time block of even a few hrs was problematic as we have three 100 pound excitable labs and we need advanced notice to ensure the dogs were not in the yard when they picked up the poop so that the dogs didnt jump up on the technician. They agreed to give us a 5-10 minutes text warning when on the way. But then we started experiencing many times when they didnt come on the schedule day at all because they claimed to be short handed or had staff vacations or it was too wet or too cold etc. when they decided to come on a different day we would not get any notice of what day that they were coming instead, they would just show up and sometimes we would not see the 5 minute advanced text in time to make sure the dogs were inside since we had no idea even what day they would show up. We again discussed the importance of knowing what day they would come so that we could be watching out for the text 5 minute warning, that we cant be connected to our phones 7 days a week for them to show up any random day of the week. Additionally when they dont come on the scheduled day and theres no notice of cancellation this resulted in us having our dogs cooped up inside for hours on end waiting for the technician to arrive, who doesnt end up showing up at all sometimes. You would think that a dog poop service they would realize this issue of needing advanced notice to the homeowner to keep dogs inside OR if thats not possible then at least maintain a consistent day/time of service. In warm months the scheduling issues became even worse, we started to have trouble with our lawn company because when the poop company didnt come on the scheduled day (day prior to the lawn company), it left our lawn company unhappy about mowing over dog poop resulting in dog poop stuck all over their equipment, and smashed dog pop stuck all over our lawn. We tried to switch the poop company to a day earlier, so that we didnt have this problem with the lawn company anymore if the poop company would be a day late. But poop 911 wouldn't accommodate a day change. We discussed that we really needed them to at least be here before the lawn company came or the lawn company was going to quit servicing our home. The technician for 911 poop agreed that he would be here no later than 8:00-8:15 on Wednesdays before the lawn company comes at 9 going forward. We tried this for about 5 weeks he never once made it here before 9. Today, he was supposed to be here no later than 8:15AM. I kept my 3 dogs inside since 8AM with no potty & outside play breaks. The technician text me at 9:50AM saying he would be here in 15 minutes at 10:05AM. By this point the lawn company had already come and gone again, with poop covered equipment, leaving smashed poop all over my lawn. So i text the technician again telling him the lawn company already left and we just need to switch days because he isnt getting here by 8:15AM like promised. No response at all from technician. At 10:40AM i finally text the company again asking when he is getting here because it's almost an hr passed when he said he was on his way here and my dogs have been inside for almost 3 hours now. The technician responds that they have to cancel the service. That being said the technician was a very nice person and he did do a good job of finding and removing the poop. We gave him a Christmas cash bonus. Unfortunately, the company is poorly run and apparently not interested in ensuring their technicians done get jumped on (or bitten, but thankfully my dogs are not aggressive, just over playful and excitable) by dogs, and not concerned with making their service predictable or reliable so as to not create stress and problems for the homeowner. This would have been 1 star review for this company if not for their employee/technician.

Rachel is the worst business owner I have encountered. I called her over ten times to fix an issue,…read morestaff members sent her texts, staff members gave me her cell number. I called corporate who transferred me to her phone. Always received a voicemail. It wasn't until this morning that I called with my bank and they kept calling over and over again that she finally started texting me but refused to get on a call with my bank. Instead wanted to argue and say staff members have never notified I was trying to reach her. Argued I have never called or left a voicemail. Refuses to address or fix the issues. So I have cancelled my account, reported to corporate, the BBB and attorney general. There are so many companies that offer this service. Use them and avoid this company!

This company is very convenient. The lady that takes care of my yard does an amazing job always…read morelooks good always on time and has great communication skills. I would definitely recommend them!

Just wanted to take a minute and write a message to let everybody know how great the No. 2 Crew is!…read moreFirst of all to have a weekly cleanup with two big dogs is such a treat. The amount of stress that it alleviates for me is invaluable. If you're hesitating making the investment in your sanity... Don't wait and just do it! There's nothing better than coming home at the end of the week to a clean yard... Only to have the dogs mess it up again! ... But not to worry because the Crew will be back to clean it all up. Before, when we tried to manage it on our own it was impossible... If we had a busy week we would get behind and that would make for a terrible next week, not to mention in the summer when it's hot . The last thing you want is your yard not clean when you have dogs. The company is reliable, their messaging and alert system through text is awesome... You always know what they're up to and when they're done! I love that when we became a customer we had so many options on how to customize the cleanup. One of my dogs loves to use the driveway as his bathroom... Our last service did not pick up off the driveway and that was always annoying, but not anymore. I was able to customize the cleanup area, the frequency and it has been a great experience and a game changer for our busy family. Thank you No. 2 Crew for helping me with such a dirty job! A pic below of the ones responsible for all the mess! Ryder and Champ say thank you No. 2 Crew!

From the owner: At No. 2 Crew we strive to be no. 1 in St. Louis poop scooping. Since we started The Watering Bowl…read moredoggy daycare in 2010 we have scooped literally tons of poop, so we are now taking our skills to the streets! We are committed to providing reliable and timely service with an emphasis on consistent, professional communication. And, when you sign up for 3 scoops you'll get your 4th scoop FREE!

They do not service St Charles County but great phone customer service! If you are in the St Louis…read morearea I would recommend calling. They offer free quotes over the phone.

We hadn't cleaned up in a long time, and now we have a toddler, so we reached out to DoodyCalls to…read morehandle our mess for us. Very efficient, I did a quick walk afterwards and couldn't find any piles left behind. Definitely going to continue with this service

We dropped in for a much needed nail trim and were cheerfully greeted, quickly helped and our pup…read morewas compassionately treated. Definitely recommend

Hailey takes good care of my fur baby, staff very nice and easy to work with. Salon is clean, quick…read moreresponse to calls and appointments Wish they had boarding.