Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

very fast and reasonable . Got my power going in 5 minutes flat . ................highly recommendedread more

Review DO. NOT. USE…read more I don't normally leave reviews and typically would just take my loss and move on. Unfortunately I feel compelled to leave this review in the hopes that whoever may read it makes a better decision than I did and decides NOT to use this man for their work. I am honestly not even sure where to start. I recently bought a house and am turning the basement into a home gym. I have little to no experience in electrical work so I reached out to have him put in 4 can lights and add a switch to control them. For our first appointment he showed up over 2 hours late. When he got in he said it shouldn't take long and got to work. A few hours later he told me he was done and when I went down to check, the 4 lights were installed in the ceiling but there was no switch to operate them. I had agreed to pay $788 for the work prior to our first appointment so I expected work that was done properly and would look good. Instead of going to the store and buying a switch and the materials to install one (which is what I had agreed to pay for). He decided to just feed the wire for the lights into an existing switch. Once he left I figured I had way overpaid but at least the work was done. Boy was I wrong. Somehow this idiot tied the power for the lights, all of my living room appliances and the water heater into the same breaker leaving the breaker that was already labeled "basement lights" empty. This meant that anytime we flipped the basement light switch off, all of the other things connected to it shut off as well. I quickly notified him of this and he said he would come fix it. We scheduled an appointment and when the time came he didn't respond for 2.5 hours and then texted me saying he was going to have to reschedule. Very professional this guy is. For the rescheduled appointment you may find it hard to believe but he was only an hour late this time. He went down to look at it and seemed to have no clue what was going on. Finally he said he would be able to put a new breaker in for the water heater but didn't have much of a solution for everything else. Of course he did not have the tools or supplies for this so he was going to have to leave and schedule another time to come back. At this point I felt he was very unqualified to do this work and I reached out to a family friend who is an electrician to come take a look. Upon his inspection the issues only became more glaringly obvious. To start, that "empty" basement lights breaker actually still had a wire connected to it that was openly cut and just hanging in the ceiling. There was another wire coming out of the can lights that was also cut and just hanging there. The connections at each can light were just taped together and there was no junction boxes. The new electrician I brought out saw this as a massive safety issue and agreed to help me redo it. We had to undo all of the wiring that he did in the first place and ran completely new lines for all lights. Once we got to the switch we took the cover off and found that he had completely ripped the switch box off the wall and left it just floating in the drywall hole. Additionally he had a taped wire connection shoved behind the switch box which is a massive safety issue. (Pictures attached). When I reached back out to him to inform him of the issues and try to get a refund for some of the money I had paid him he was at first very defensive and tried to state that his work was fine. After sending some picture evidence and explaining the issues he seemed to come around and had agreed to a refund of an undisclosed amount but needed time to make it happen. I figured that the situation had been sub par but if he gave some refund then I would leave it be and move on. Unfortunately for my bank account and this guys reputation he has seemed to block me and has not returned any calls or texts since. Thus leading me to where I am today writing this review in the hopes that I can spare others from his work. If you need electrical work done it is best to use a professional. Please look elsewhere.