worst service ever I always get gas from here and my wife got a nail in her tire so went to go ask guy if he could turn air on for me he gave me a ugly look and said yes so I started adding air and the machine timed out before I could finish so I went to go ask again if he would turn the air on for me and he got mad and told me no like if it's so hard for him to just push a button and now I will not be taking my business here I will drive farther just to go to another gas station your employee is very rude read more

I came to this car wash to wash my car. It came out as dirty as it went in. I complained to the owner, and he came out to blame me for having a dirty car. (So what is the car wash for then) he did nothing to resolve the issue. The washer doesn't work. It's over priced. And clearly the customer service level is non existant. I will never ever come here again, and you shouldn't either. THE CAR WASH MACHINE DOESN'T WORK. DO NOT USE IT. read more

BEWARE OF WHAT YOU'RE CHARGED!!! The employees are not the pro lem, but the owner is another story. He'll over charge you, and charge you extra fees on top of that. He will make the transactions in such way that you don't notice right away how he is ripping you off, but afterwards you realize, and there's no way you can say anything. He is the bald old guy. Also please beware when using the carwash because it'll sctath it. He is money hungry and will not care of f..... you over. read more

I like Shell when I can use my Ralphs Market rewards and get 20cents/gal off of my gas! So I paid 4.15/gal and got a dollar of of the drive thru car wash. Normally $6.00.The only thing I don't like about these kind of car washes is they don't dry well, So if you go on a hot day and plan on getting on the fwy, works out because the warm air gets the little bits of water that my be left on your car. read more

They have Diesel as well as a Restroom for Customers.Great Service!They have all kinda of drinks and snacks.This is a great place to stop by! I recommend it. read more

Can't complain EZ gas Ralphs 10 cent off almost every time I use the pump Open 24/7 Never crowded Like it, can't say that I love it. read more

Saw they have new signs advertising their car wash. Came to Yelp to see if they are under new management. As long as the same horrible employees are there, I won't be going back. As far as I can see, they are still there, making everyone miserable. read more

It was 4:15a when I arrived at this dump, I tried opening the door which was closed and that old man working rudely said they were closed but everything was lit up. So then I asked him why are all the lights in the facility on if your closed ? He cursed me out and asked me what f was I doing? I told him I am working and I am not from this area (which is true) he really fired me up I was going in for a monster energy drink and also going to buy a few scratchers but forget the monster that old fool was lucky not to get a can of whoop ass. That piece of dirt acts tough because he's quarantined inside the building and there cameras around, he knows what he's doing but one day some crazy dude will not care and he will get his. He's lucky he toned his bs down with me afterwards but still a little bitter about this incident! Do yourself a favor skip this racist facility no one needs to be mistreated especially by these people since there's a pattern of them having bad customer service! read more

Horrible service never again will I come here even if they offered me free gas I was going to pump $30 gas and also got a car wash the guy at the register was super rude and disrespectful when I asked him how did you use the car wash since it was my first time using it he rudely replied omg I I was shocked then he was more rude so I said you know what give me back my money for he car wash and the gas I do not wanna do business here I'll take my business elsewhere and I left super upset at the service I received !!NEVER AGAIN !! read more

Horrible place! Stay away from this gas station. The owners are extremely rude and has zero regard for customers, they only care for your money money money. One incident when their car wash broke down and they would not refund my money. The dark short guy just told me, "too bad!". The second incident I was waiting in line for the next car to finish, the tall old guy told me to hurry up and get inside the wash because the line is long. I told him the car in front of me is not moving. He said, "you're waiting for nothing!". I swear, I'll never come near this place for gas or carwash read more

The worst! I don't know about other attendance, but the guy that was working tonight at 10:30 was just rude. I asked him if I could use the restroom, because I absolutely needed to use the restroom at first he didn't even say anything and then finally just kind of pointed across the street I said "you're gonna send me across the street to the other gas station? I'm going to fill my truck up which is probably $100. He said no go to Del taco I said OK fine can I leave my truck here? He said no it takes up too much room. Mind you, This is 10:40 on a Sunday night. I hate that type of "service. read more

I used to come here a lot and and on 24 May 2015 I was treated very rude by the service member there ...the car wash was having technical issue unknowingly I payed for a $10 wash and only received a six dollar wash I went back to the cashier for my four dollars and was told I was only getting 3 dollars back because it was my fault because I didn't read a sign that was on the pump...I told him are you going to keep my money and he said yes because it was your mistake for not reading the pump Sign ..... I am going to call the corporate office and file a complaint on this person read more

There are many gas stations in LA. And Shell gasoline I believe to the best for my car. The prices are here are the cheapest in the area and they have a nice car wash if you are on the go that is really quick and affordable. The place is very clean and well maintained compared to other stations nearby and the service is very friendly. If you are ever in the neighborhood and need a fill up, car wash, and some snacks this is definitely the place. read more

Bought 2 Red Bull's and put in my fuel rewards number to earn the extra 10 cents off in the fuel rewards app. After I bought them I found out he cleared out my number because I wasn't buying gas so I didn't earn my ten cents off. Went to the shell on roscoe and balboa and I had no problems. She gave me my ten cents off for 2 more red bulls. read more

If I could give less than 1 star I would My son stopped here on 2/20 on his way to work around 5'15am Looked like he woke the Shell employee up. Tried to make a purchase with a Shell gift card (we get them at Ralph's all the time) The employee appeared confused trying to get it to scan, then said F it and threw the card back at my son REALLY!!!! Don't EVER stop here If you need gas there is a Chevron across the street, or another Shell Station at Rinaldi & Sepulveda read more

This place is horrible. My husband and daughter were waiting to get a car wash and the owner tried forcing them to go into the car wash before the car ahead of them was even done. It got so heated that the guy shut down the car wash BEFORE MY HUSBAND COULD EVEN GET OUR CAT WASHED and had to refund my husband and 7 other people behind my husband. All my husband's point was being respectful and letting the car in the wash totally finish. The owner was rude and lost 8 car washes because of it. He's permanently last our business. He wad rude to other customers in front of my husband as he refunded everyone. DO NOT GO THERE! read more

The owner is very very rude,will never come here again and would not recommend it to anyone. There are better places to wash your car.!! Avoid this place. read more

I'm in final stages of renal failure and in a wheelchair. I needed gas in my car and pulled into shell and called in to see if I could get some help. Some man answered and said he couldn't help and wouldn't and to not come back. The next day I called again hoping the woman who helped me before would answer and I got another man who said very rudely that I had to buy more than $10.00 and started yelling at me. Isn't this against the law? There must be someone I could call about this read more

Great gas station, staff is very friendly and helpful. The prices are very cheap and the car wash is great! Gas station is maintained really well and is always spotless whenever I come there. Great coffee too! read more

As I noticed in the previous reviews, there is a customer device issue and it is the owner that is a problem. Here is my car wash story. I like this shell have been buying gas and washing my car there for the last 5 years. After filling up and paying for the most expensive car, I went immediately went to wash the car. After the wash cycle, the dryer vent that had dropped down to dry suddenly pull back up without drying my car. I when to the cashier and asked what happened. The cashier (male) was rude and accused me of waiting to long to pull forward after the washing. I explained that I pulled forward as soon as the light turned green as I had many times before. The cashier then took me outside of the car wash and showed me that the next car was being dried, again he accused me of waiting too long. He refused to return any money or allow me to rewash the car. Now, I'm mad and decided to hand dry my car in front of the store so the cashier could see me. He promptly came out and told me that he is the owner and that if I ever came back to his station he would call the police and have me arrested for trespassing. I liked this station, especially the car wash, and I was shocked of how I was treated. I'm not going back, but be forewarned if you have any problems, especially with the car wash, that you may be treated rudely. Recommend you get gas across the street. read more

Go ahead if you don't mind overpriced gas, but the carwash is a waste of time and money. Don't bother if you actually care about your vehicle. Owner is very unfriendly if asked about it as well! Taking my money and my business elsewhere... read more

I have been buying most all my gas and car washes for years at this Shell station...until now. Two weeks ago, the owner or manager (not sure of his status) pulled me out of the car wash line I was in and accused me of cheating him out of a car wash by forging a pump receipt with a car wash on it. The receipt was from his pump and NOT a copy. I was shocked that he would think I would do that after all the years I, my family and friends have been coming there. We will not be buying Shell gas there or at any other Shell station anytime soon. If this is who Shell prefers to represent them, I can take my business somewhere else. His behavior was rude and went way beyond "having a bad day". read more

As of today, I will no longer be a customer of this place. I have never been treated so badly. The owner is extremely rude and yells at his customers. He falsely accused me of holding up the car wash line & falsely accused me of telling him what to do. He threatened to shut the car wash off on me, so the only 2 things I got to say was "please do not yell at me" & "if I put my code in, are you going to shut the machine off, taking away the wash I paid for?" When he finally gave me an answer, after yelling some more, I proceeded. The car ahead of me wasn't even at the dryer. Afterwards, I decided to confront the man, because of his false accusations & yelling. Wow! More accusations of wasting his time by holding up the car wash line by "tasting (?)" or texting. (wasn't even on my phone the whole time there). Even though he's the owner, he doesn't care about customer service or treating people w/common courtesy. read more

As of today, I nor many of my relatives/ friends will be customers of this place. I have never been treated so badly. The manager/owner was extremely rude and called me a liar about his car wash. Went there for gas and a $10 car wash. I usually get this one because my son loves to see the rainbow soap but most importantly it cleans my car. Well today that didn't happen, the machine threw regular soap and a quick rinse and we were out. It was way faster than what I'm used to. I went to tell the employee that I didn't get the car wash that I paid for. He called his manager and the manager right away said I did receive the car wash and showed me a blurry video of what appears to be rainbow soap only in the rear of my car. I continued to tell him that I come often to wash my car and knew what a $10 car wash looks like. He was very rude and insisted that his car wash did its job and how they've never had any complains about his car wash ( if you read below, you will see it's an issue). I just wanted to make him understand that technical issues can occur but he just didn't want to listen. So I left pretty upset because he just kept raising his voice and didn't care to listen to me. I realized he kept my receipt, so I called to get the managers name and store # but the manager refused to give it to me. The manager is just extremely rude and has no reasoning. I will absolutely contact corporate. read more

forever good customer service my mom always comes here .