What wonderful service I received from Richard Reyes the owner of Eyes of Alamo City. I was…read moreattending a convention and stepped on my glasses. Contacted Richard and he drove over to the convention center with his tool box and repaired my glasses on the spot. In todays world, who does this. I was so grateful as had to drive back to Austin. Richard is the best!! gdw

Great selection of glasses! I bought a pair of Gucci sunglasses and Richard suggested a different…read morecolor for the lenses. Glad I listened bc they are gorgeous!

Melissa was not only friendly, knowledgeable and helpful, she picked the perfect glasses for me on…read morethe first try. The entire experience was professional and And most certainly will remaina loyal customer

Came in with a relative to look at glasses and was greeted by a nice lady named Jessica.when…read morelooking we were hit with a strange smell,I don't know where it was coming from but it was strong.other than that we had a good experience.

I HIGHLY RECOMMEND Vision Source and Dr. Devinney in Olmos Park! Their staff is kind and caring and…read morevery knowledgeable. A special shout out to Ariel at the desk for going above and beyond to help me with a broken pair of glasses. I left there so grateful for his extra time and creative solution. His kindness made all the difference ... thanks again Ariel. That brand of customer service is rare... but not at Vision Source Olmos Park.

Doctor Deviney & crew are awesome!…read more I first came here about ten years ago. My review back then was 5 Stars. A decade later, it remains the same. Out of curiosity, I read the negative reviews here for them and was, frankly, shocked. It seems that the few negative reviews are in regards to the office employees, even being careful to indicate that the doctor was fine. I fully support the rave reviews for Doctor Deviney. I do confess I am not the easiest patient, as I frequently have many questions and an interest in finding out what all my options are before I make a decision. Nevertheless, he is always very patient, open, and willing to engage in conversation and offer me his expertise. He is clearly a popular guy, which makes sense, but it does not prevent him from always seeing me promptly. I only remember once in the last decade when I wondered what was taking so long, but even that is negligible because it was not anything unreasonable, maybe twenty minutes. Maybe it is because he has spoiled me by always being ready to see me- once the preliminary tests are done by other members on the team- within ten minutes. Over the years there has only been one short period where there was another doctor sharing the office with him (Doctor Manasia), but she has since moved back to Houston. I did see her that one year, and she was nice enough, but I do remember being a little sad that I missed my annual or semi annual visit with Deviney. Other than the one time, it has always been him flying solo as the only optometrist running this location. Maybe a demanding task for anyone else, but Doctor Deviney has had no problems, as far as I can tell. Getting back to the other members on the team, Ariel, the office manager, is highly recommended with any inquiries or even issues you might have. Always friendly, understanding, welcoming, and even seems to remember a little about me, even though I am sure he has so many patients coming in and out that I can be but a tiny dot on his radar! Other reviewers have mentioned the ladies (Cecilia & Leticia, by my memory) not being nice to them or "curt". Anyone who reads my reviews on Google & here on Yelp knows I try to be honest- sometimes maybe brutally so. I will say that, maybe compared to Ariel, they are less outwardly initiating with their friendliness; more reserved and maybe quiet personalities. Sometimes they have also been short with me, but I am sure that is due to them being more business like rather than with any negative emotion. This should not be construed as faults. They have always been courteous when I have initiated conversation or questions. As for other complaints regarding pricing and such, this is a business; we are in a capitalist society. Only saying. I can personally vouch for them trying to give me better deals on things they can do that for, like frames, but I doubt they have much power over how much someone's insurance covers or how much to charge for standard procedures. Again, things that do have some leeway with to name things easier for the patients, such as payment plans, for example, they are also willing to offer. Anyone who reads my reviews likewise recognizes that I am relatively stingy with my stars, so it is rare that anyone receive five stars from me. As a last note, readers should acknowledge that pretty much every great business has a few negative reviews. It would actually be a little more suspicious if it were perfect. This is simple statistics. So if you have any doubts, I would recommend you read the details in the reviews for the reasons why. It is no shock to me that Doctor Deviney has taken the effort and the time to address the negative reviews, at least on Google. You can read his responses and draw your own conclusions.

I have been going to this establishment for years and have never had a bad experience. They offer a…read moregreat selection of sunglasses and regular glasses. Just take in your prescription and they can have your glasses ready in about a week! Don and Jon have been working with glasses for years and offer awesome customer service. The are are located downtown and I like to park in front of the Saint Anthony's Hotel at the meters! Its a 2 block walk from there to the Nix Hospital were I Wear is located!

I went here for eyeglass repair (in April 2013) and they were extremely courteous and helpful --…read moreboth the receptionist and optician. The friendly professional optician fixed my glasses on the spot. And get this: they charged me nada! (and I did not purchase glasses or anything there). Professional, nice and helpful. I think they deserve your business (I was just a tourist passing through) Located in Nix Medical/hospital high rise, 4th Fl.

Thank you Visionworks for my new eyeglasses!…read more Like probably many others I started off at RCP eye care next door, and then walked to Visionworks to find a new pair of eyeglasses. They are conveniently located across the Quarry shopping center, and next to the Quarry Village parking garage. Compared to other stores, I think they have a really nice selection of eyeglasses from different price points and brands. The staff was really nice and were very quick to help me. After looking at my insurance, they pointed out a couple brands that were fully covered and explained all my different options. After choosing my eye glasses, they just took some additional information and in probably 20 minutes I was already out the door. I think my glasses only took like a week or so to be ready (super fast!), and they were absolutely perfect!

The following statement was shared with the CEO and San Antonio Retail Leadership on our experience…read moreat Visionworks -- "We are reaching out as a Customer who has received unsatisfactory service on several occasions! Our experience was at the San Antonio Location on Quarry. I placed an order at your place of service 1-2 weeks ago. I went to pick my daughter's glasses up and just for a pick up, I had to wait. The Optician at this Clinic was rude, clearly did not know how to multitask, and still made me wait just for a pick up when she was standing right in front of the dispensary. Just that same day, my daughter went to put her glasses on, and one of the temples broke off. We got a phone call today that the Visionworks Lab broke my husband's POF. None of y'all frames fit the needs of my husband. They're all terrible. When my husband called the Office back, the Manager, Aaron, denied my Husband a refund and requested we reach out to the Corporate Team for further assistance and support. I see that the Visionworks' Mission Statement and Policy states: "Visionworks offers the Love What You See Guarantee: a complete pair of glasses may be returned within 100 days of purchase. No appointment necessary, just head to the Visionworks you purchased at, and we'll help find you the perfect pair or give you your money back." We would greatly appreciate it if we received our full refund. As a former Optician and Optical Manager I was expecting better service and quality, same that I would if I was still working as one, however I was wrong. We did not feel welcomed at this Office and the Team seemed and sounded unhappy to work for y'all. We'd appreciate it if Management contacted me back with a more positive approach and that your Team be retrained on how to be a better Team for their Community! I will be sure to also express my concerns on Social Media about our experience so future Patients do not get the same experience we did".

Lady on the phone was very rude.. each time I. call she tells me different prices she asked if Ive…read morebeen there before and when I lied and said no she completely upped the price to $110 this place is a scam.. just want your money.

Showed up at 12:30 and there was a paper saying "At Lunch, be back in 30 minutes"…read more Waited until 1:40 until somebody finally showed up and opened up. Mediocre customer service at best

I had to breakdown and go get new glasses... been a few years. Overall the experience was GREAT!!…read more Easy to schedule, easy to reschedule when I needed to and the day of my appointment the staff were super friendly! I don't remember the ladies names that helped me but both were amazing. I ordered 2 pairs of glasses - one beautiful red pair and one blue pair. One for Near sighted and one for far sighted. I added on extra scan for the health of my eyes- the total still came out to only $119. You can't beat that for the overall experience!!

Very disappointed with the service at the Village Shopping…read moreCenter location. I took my glasses to America's Best Contacts & Eyeglasses at 7342 San Pedro Avenue, San Antonio, TX 78216, and they were returned to me completely damaged. Despite the obvious and total damage, they only refunded the lenses, completely ignoring the cost of the frame and the fact that the glasses were left unusable. I clearly expressed my disagreement, but no fair or professional solution was offered. I expected better treatment and accountability, but unfortunately, that was not the case. I do not recommend this location if you care about your products and your money. As a customer, I felt ignored and extremely disappointed with how they handled the situation.

Front desk staff do not have full knowledge when it comes to appointments and insurance…read morerequirements. Very unsatisfied with front staff.

When I first started coming here over a decade ago the business was run like a well oiled machine…read more For the last couple of years it's been as though I had no appointment. It seems as though the current doctors might be good at doctor-ing, but they're terrible at running a business. The doctor who saw me blamed their delays on insurance companies, wouldn't (not didn't, but WOULD NOT) apologize, and in fact said it wasn't his fault. He also chastized an employee right in front of me. I got the feeling he thought that made him look powerful in front of a client. To me, it just came across as very unprofessional. I won't be going back.

Great and well-educated staff. I am fairly new to the San Antonio area and didn't have a regular…read moreoptometrist, so I stopped in here when my prescription for contacts was almost up. Dr. Marques was very helpful and went through all of the damage I was doing to my eyes by wearing my contacts for prolonged periods. They were super affordable, I usually just get glasses or contacts every year because I don't want to purchase both, but I was able to do that here. They do have to order most everything, but I wasn't in a huge rush. I will be coming back here and using this as my primary eye doctor. Thanks

I have been going here for 4 years now (since 2017) and I never had a bad experience. The office…read morestaff is friendly and helpful. The doctors are top notch. I have slight astigmatism so it's hard for me to find good contacts. My eyes get dry quickly and I couldn't wear my usual brand for more than 4 hours without feeling pain. One of the doctors literally went above and beyond to get me the most comfortable contacts. I swear I ended trying like 10 different brands for free (week trials) before I found the brand that was best for me. Never was my doctor inpatient with me or annoyed. They answered all my questions and I had a lot! I always find cute frames here as well. They have such a great selection. I will continue going here as long as I live in San Antonio. Even when I moved across the city, I still chose to go here.

Customer service is fantastic - staff seems focused on what is best for patient. Dr Diskin is…read morefriendly and listens. Myra is always super patient and helpful when assisting in choosing eyeglasses; gives good advice on appearance, wear, fit; and does a thorough job explaining costs/insurance coverage. She has mastered the lost art of exceptional customer service! The whole staff is terrific! Only drawback is that pricing for frames can be high compared to other places.

Just came back from eye exam for my son, we went to 255 Basse rd #330. That was first visit by…read morerecommendation. Front office impression is terrible. Lady was rude and ignorant. Doctor who took exam was perfect! He was so detailed and thorough. Explained every step! Made sure to answer all of the questions my son asked him. I'm impressed with the doctor. Unfortunately that was the only positive impression They took exam for glasses and contacts and then had to teach him how to use contacts (take off and put back in) Doctor's assistant had to teach him, all she did was staring at my son waiting for him to somehow figure it out. I asked her several times to show him different ways. Looks like she was not quite sure what she was doing there. She was very unhelpful at all.... Then doctor came and informed that due to liability they can't give us contact prescription, BUT I still have to pay for it. And we can schedule another appointment to show them that he learned how to use contacts. Though they didn't give anything to practice with. My receipt was $285 for visit. Price on their website was $199. Front office lady didn't bother to give us glasses prescription AT LEAST or offer the receipt. I had to ask her twice until she realized. Again, she is a very rude lady. She was whistling while I asked her questions. Very unprofessional. They didn't care to offer and order glasses....