My first experience with Missoula Textile Services was very misleading and vague. I tried to call the​ front desk for more information regarding the laundry cleaning. But the woman on the other end of the line was speaking in a rude tone and wouldn't explain​ anything about prices or what the services entailed in full detail. Very disappointing when it was a $130 total at the end with no warning, even though we tried to call ahead of time with questions and had a small portion of clothing. However the cleanliness of the load was excellent and packaged with an undeniable precision. read more

I needed to get my beautiful winter coat cleaned after years of just not doing it. The price I was quoted was $14, and a turnaround of three days - that was nearly $30 less and two WEEKS shorter than the other place I'd consulted, so I came here. What I loved was that when I went to pick it up, the attendant pulled my coat up, explained that there were a few spots that they hadn't been able to clean to satisfaction, showed me where, and then they deducted $4 from my cost. I left with a still beautifully clean coat that they hadn't destroyed in the effort to get it "perfect." That's such a consideration, and tells me that they actually care about the end result. Will definitely bring in a few other things I need cleaned professionally soon. read more

Fantastic customer service from Stephanie. I needed some advice/guidance on cleaning boat cushions and Stephanie was super helpful! Was totally upfront with the best method to use which turned out to be handwashing and not dry cleaning. That's what I call integrity. If I ever need dry cleaning etc. these are my go to folks. read more

This dry cleaner ruined my $1000 Canada Goose jacket, and refused to acknowledge that they did. I brought my 6 month old jacket in for a cleaning after the winter season and it was the worst mistake I've ever made. They destroyed the coat - putting tears all over it and leaving it looking like it had been run over by a road roller. The coat looks awful and is ruined. If you have an item you really care about, do not, under any circumstance, bring it to Missoula Textiles. read more

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Inconvenient. Expensive, and at times incompetent. Used to "in by 10, out by 4" service? Forget it. They will hold your stuff for a full week, or charge you more to get it half a week earlier. They are expensive. And they often make mistakes, including mistakes checking in clothes (somehow clothes I dropped off at the South Location were logged as the downtown location, sent there, sent back and then sent back downtown) and they lose stuff (lost a pair of hugo boss pants). Oh, and they can't be bothered to be open for at least four hours on the weekend. So, you will have to give up a lunch hour usually to get your stuff because they close at 5:30 which is hard for most people after work. Unfortunately, we are stuck. The other service is just as slow. So, if you have nice clothes, get use them spending more time at the dry cleaner than in your closet or on your body. Get used to paying way too much. And get used to sometimes losing your expensive garments. Competition in this sector would be a good thing because this company clearly has no incentive to be more customer focused. read more

I am completely impressed with the price and how well my clothing turned out, especially considering that I didn't get around to bringing my heavily stained wedding dress or my daughter's punch destroyed flower dress until a year after my wedding. Both dresses look like new-no more champagne, punch, or grass stains. read more

Awesome, super friendly staff. They even hand wrote us a thank-you card with coupons inside, for bringing in just one suit jacket to be dry cleaned. We were blown away and will definitely be coming back! read more

If I could give this place twelve stars, I would. I was traveling to Missoula on a short trip for work. Someone had decided that the seat belt on an airliner was a great place to leave their used chewing gum, so I ended up with chewing gum all over my work pants. I needed a same-day dry cleaning service that could get the gum out of my pants quickly and Missoula Textile Services really came through. They not only made my pants look as good as new, they gave me a hand-written thank you card and coupons to use on future service! Thanks! read more

The sewing and alterations team do not seem to like their job. It is very apparent in how they treat people. The work was adequate but not worth the ambivalent treatment. Would sooner use duct tape to hem my pants than go to them! read more

I brought my wedding dress into Missoula Textiles for cleaning, as recommended by the wedding dress shop, to have it professionally cleaned and pressed. When I brought my dress in the woman working at the front refused to clean my dress because "we don't clean dresses before they are worn". She also said the only way someone could clean my fourteen hundred dollar lace and silk dress would be to "toss it in a washer". I asked her if she knew of any place that was qualified to clean my wedding dress and she said no one would even touch my dress because it was uncleanable. This place smells terrible, like sweat and mildew. Everyone was rude and had a nasty look on thier face. Glad they refused to help me because I found an amazing cleaners who had no problem cleaning and pressing my dress! read more

Thanks to the staff at Missoula textiles for keeping us in uniforms. They are always friendly and strive to provide the product and services we need! read more