We dropped all our insurance policies with a well known major insurance company (that my husband…read moreand i worked for) 5 years ago and came to The Arizona Group Insurance to see what they could do. They found an insurance company that cost us less ($800 less a year) but gave us more coverage than that well known insurance company. Score! And the people here are SO NICE and helpful! Our account executive is Donna Scott and she is wonderful! Highly recommend The Arizona Group Insurance for your insurance needs.

Hi Debbie, EZ Window Washing here. I've been with the AZ Group coming up on 4 years now. No issues…read more Always a pleasure getting the help needed from Joseph Cook and a couple others. Today draws the line though, unfortunately. Again, Hi Debbie, as I'm sure your boss will walk in and discuss this review with you. After you hung up on me, I took the liberty of calling back and had the privilege of speaking with two other associates that verified The Arizona Group does not tell clients to "stop talking" or to "be quiet" in the middle of a sentence. 10 days ago I asked for VERY SPECIFIC information to be emailed to one of my clients regarding an audit. You verified all the information and told me it would be emailed ASAP. As time passed, I assumed you did your job accordingly. Unfortunately, that did not happen. My client informed me today that they did not receive anything they needed. So, I gave you a call today and as I was in the middle of explaining what I needed AGAIN you decided to not only talk over me but tell me to stop talking and to chuckle and laugh as my frustration over the phone began to rise (Did not yell or use profanity) Your lack of attention to detail, no sense of accountability and your entitlement to talk to clients as if they're a piece of trash underneath your shoe, baffles me. You are the prime reason and perfect example of commercial clients leaving their providers/insurance offices for others because of the lack of customer service you display. Your attitude towards me has been NOTED over the years. Also, you openly telling others on the phone, while I'm on HOLD, that you don't want to talk to me when I'm actively seeking HELP for my client, when they have a deadline to meet, tells me you should retire and find peace within yourself and a job where you'll be held accountable for your disrespectful manners. I shouldn't be telling somebody in their mid 70's to learn respect. Especially in a job where they're dealing with all sorts of people on a daily basis.

Leah is very fast with responding to my concerns and questions. She has been great with educating…read moreme about my insurance options and providing me with the best offer possible when it comes to coverage, etc. As well, after much conversation I decided a life insurance policy was appropriate. Leah providing great insight about the benefits of the life insurance and it will be a great asset. Please contact her, you will not regret it.

We moved to AZ 6 month ago. I did much research in finding a new insurance company for our autos…read more After getting several quotes, we found Leah at AmFam. Boy, we are sure glad we did! Other than having very competitive rates, the individual service she provides to her customers is second to none. Her response time is very quick and does all that she can to ensure you are satisfied and well-informed every step of the way. We had our new auto policy ready before we left our old state . So when it came to buying a home, it was a no-brainer for us in who to talk to first for our homeowner's insurance needs. Again, top-notch service and great rates....everything that insurance should be. Thank you, Leah!

I think Goosehead's response speaks for itself…read more A professional response could have simply stated that they were sorry they could not meet my expectations and that we were unable to resolve our differences. Instead, Goosehead chose to publicly characterize me as "unreasonable" and suggest that I do not understand insurance. What is notably absent from their response is any discussion of the documented policy error that Goosehead later acknowledged during its review. In that instance, incorrect underwriting information was submitted on my policy and remained uncorrected until renewal. My concern has never been that mistakes happen. Mistakes happen in every business. My concern has been the unwillingness to acknowledge legitimate concerns and the tendency to dismiss them until documentation proves otherwise. I also noticed through my interactions with Jeremy Madick that he would argue with you to the end. It is very important for him to have the last words, or he will not leave you alone. I can provide many emails he sent trying to get his last words on the issues I raised. The only other person I have seen that likes to do that is my 3 year old nephew. Again, another example of the complete lack of professionalism. Readers can decide for themselves whether Goosehead's response reflects the level of professionalism they would expect from an insurance agency.

I spoke with Brooke and she was very helpful and found a great rate on my homeowners insurance…read more State Farm couldn't beat it! Great job Goosehead Insurance!

I recently had new roofs put in on two homes in the Phoenix area because of prior storm damage…read more Both the State Farm adjusters and Trinity Langford who works for the Andrea Bradshaw agency were very easy to work with, responsive, and handled much of the interaction with the roofing company, Multi-pro Roof Solutions. The while process from start to finish went very smoothly.

I appreciate all the assistance I received from Andrea and all the others from State Farm over the…read moreyears and especially this year with the adjustments they assisted me with regarding coverages and billing. Andrea has always been extremely helpful regarding any issues I've had over the years. Thank you and I highly recommend State Farm!!

An insurance agency that cannot keep a commercial policy active has no business handling insurance…read more I would give Insurance Professionals of Arizona zero stars if that were an option. I used this agency through one of its agents, and the level of negligence and lack of follow through was absolutely unacceptable. My commercial truck insurance policy was allowed to lapse because the agent failed to properly handle the policy and follow through on what needed to be done. Once the policy lapsed, it was canceled. That single failure created a nightmare that took me approximately six months to resolve because finding another company willing to insure a commercial truck after a lapse was extremely difficult. I was the one who suffered the consequences, lost time, and dealt with the added expense and frustration, even though the lapse was not caused by anything I failed to do. This was not a harmless clerical mistake. Commercial truck insurance is critical to operating a business, and allowing a customer's policy to lapse can shut down that customer's ability to work. An insurance professional should understand that better than anyone. I also later discovered that I had apparently been given misleading information about another insurance policy. I was led to believe the policy and its payment arrangements had to be handled through this particular broker. I later learned that payments could have been made directly through the insurance company. That left me feeling as though the arrangement benefited the agency far more than it benefited me. After reading other Yelp reviews, including one describing remarkably similar issues with poor communication, missing follow up, and questionable explanations, it became clear that my experience was not necessarily an isolated incident. Insurance is built entirely on trust, accuracy, and follow through. In my experience, this agency failed at all three. Allowing a commercial policy to lapse and then leaving the customer to deal with six months of consequences is inexcusable. I would never trust this company with another policy, and I strongly recommend that anyone considering them carefully review every document, verify everything directly with the actual insurance carrier, and never assume this agency is properly managing your coverage.

My husband and I own several businesses. We trusted Insurance Professionals of Arizona with both…read moreour commercial and personal insurance for years. Unfortunately, that trust was misplaced. One of the most costly mistakes involved our workers' compensation policy. In 2025 my husband specifically instructed Jacob to remove himself as a covered officer, but that was never done. As a result, our workers' compensation audit resulted in over $6,000 in unnecessary charges that we had to pay just to keep our coverage active. We were assured the mistake would be corrected. It wasn't. The following policy year, Jacob made the exact same mistake again by leaving my husband listed as a covered officer despite being instructed to remove him. This time, it resulted in nearly $11,000 in additional audit charges, jeopardized our workers' compensation coverage, and caused our business significant financial harm. We have emails and text messages acknowledging that this error occurred. We also discovered that Jacob routinely financed our insurance policies through First Insurance Funding, telling us the financing only cost about 1-2%. After reviewing the financing agreements ourselves, we found the actual financing charges were approximately 15%. Had we been given accurate information, we would have made different financial decisions. As business owners, we expect our insurance agent to accurately manage our policies, provide honest information, and take responsibility when mistakes are made. Instead, we experienced repeated errors, substantial unnecessary costs, and a complete lack of accountability. If you are considering using Insurance Professionals of Arizona, carefully review every policy, audit, and financing agreement yourself. Our experience was extremely costly, and we would not recommend them based on what our business has gone through.

Nothing against this office specifically but Geico in general is horrible! Rates go up for no…read morereason. The drive easy app is a joke and just an excuse for them to raise the rates every couple of months.

Chris is a scam artist. I was at AutoNation Toyota Tempe this Saturday to purchase a car once the…read moredeal was just about over the sales manager tells the sales representative to give me the auto insurance information which was the card with J Harris's office number on it and he told me to dial nine after calling the number I spoke to Chris, Chris gave me all the information I wanted to hear he made it seem as if he was actually getting the insurance, then he asked for the payment information right after given the card details Chris respond with oh they're not gonna be able to cover you shall we ended the call just around 6 o'clock, so the coward could be off of work and not have to answer to stealing for my account the funny thing is the amount of money that was stolen from my card wasn't even the amount of money that we spoke about for the down payment if I was able to get the policy then when I called back on Monday morning, the representative told me that I just needed additional information for the policy not that I didn't qualify...

Definitely the best experience I've had shopping around for insurance. Mauricio is very honest and…read morededicated. He did a side by side comparison for me so I could make an educated decision as which Insurance company to go with. He scheduled an appointment and provided me with the information ahead of time. I ended up with State Farm because having a dedicated representative in case of an emergency was a peace of mind. Plus State Farm was the lowest of the quotes I got.

Mauricio is fantastic. He was able to get me better coverage AND save me money. Insurance can be…read morevery confusing, but he does a great job explaining everything.

Morgan came highly recommended from a roof ours. We had all of our insurance through a competitive…read morecompany. He went above and beyond to get us the best rates possible for our home, auto, and business insurance. We have some major events coming up for our business which have some very specific COI requirements. Morgan went the extra mile to find the coverage we needed and ultimately landed us the venue and contract. We highly recommend him for any and all or your insurance needs.

Morgan is the definition of respectable insurance agent. I moved here as an 18 year old college…read morestudent and he fought to give me the best rate for 6 straight years and now I am 24 and have learned a lot from this man. 10/10 recommend. If I was staying in Arizona, he would be my agent for the long run.