This place has just the right amount of a variety of flooring without making you overwhelmed. The…read moreyoung guy at the desk was very nice and attentive to us when we came in. Garry went out of his way to make sure my parents found everything they were looking for. He even gave them a sample of wood to take home to see if it matched the staircase. He also gave then a quote that was much cheaper than the other flooring store we had went to. He was honest and very upfront. If you go by, ask Garry about the closeout tiles he has on clearance. There is a large variety for small jobs like bathrooms, closets or entry ways.

We were pleasantly surprised when we walked in the door! Not only did everyone greet us but several…read morewere busy with other customers yet they made sure we were taken care of. We told Jenny what we wanted and she read my mind and presented several options. We will not only recommend them to our friends we will shop with them again very soon.

Damaged furniture, scratched & marked up walls, & left oil stains on driveway. Project manager came…read moreto inspect & denied damages. Found out why because his son was the installer. Do not use James Carpets.

Very poor customer interactions. Very high prices 15-30% higher than elsewhere. Gouging prices…read morecompared to others and they have a very limited selection. This would be the last place I would ever choose to go for anything related to flooring or tile. I went back and read reviews dating back almost 10 years. Folks are pretty much saying the same thing - nothing has changed here. Bewildering that they are still in existence.

We stopped by Carpet One on a whim on our way to a big box store, and we're so glad we did! We…read moresincerely appreciated the expertise, professionalism, and thoughtfulness of carpet guru Joel, manager Joyce, and installers Jamie and David. Joel helped us pick out the perfect carpet and promptly took care of the measurements for us. Joyce provided us with the warranty info and scheduled the install. Jamie, David, and their coworker (we feel badly we didn't catch his name) worked hard to make sure our needs were met; they even stuck around to answer some unrelated questions about our new community. The store honestly seemed more like a caring family than a business. We highly recommend them!

This was our first experience with Carpet One, but it will not be our last! Terri went above and…read morebeyond in not only beating competitors price, but showing the utmost concern for us as clients. The installers of our hardwood were professional and efficient, getting the whole house tear-out and install done in just 2 days! We highly recommend them for all your flooring needs! Go see Terri and she will make your day...heck, make your year! The floors are perfect and we are happy campers!!

I loved our experience with Rock Bottom Carpets in Madison, AL. The staff was super helpful and…read morefriendly! They were patient with me while I picked out the color carpet I wanted. They installed the carpet within a couple days, even though it was during a Holiday. They came out and finished all in one day (we had our living room and master bedroom done). Now it was expensive, but the customer service and the care and consideration they offer was worth the money in my opinion. They cared about me and made sure I was happy. AND the carpet is absolutely beautiful, and I've gotten so many compliments on it already. I was really happy with my experience, and I will recommend them to my friends and family. Savannah :) 7143 Highway 72 Ste E, Madison, AL 35758

This company lives up to their name. rock bottom installation. rock bottom customer service. If you…read morelike to pay a company to do a job then fix it yourself, these are the folks for you. After contacting the company with pictures, they told me the defect would be fixed but after a month of being strung along, I fixed it myself. STAY AWAY FROM THIS BUSINESS!

Entire staff is friendly and helpful. Wolde coordinated and communicated every step of the…read moreprocess. During the proposal, we made changes and WOLDE quickly updated the proposals for us. Everything went well, removing of the previous tile backsplash and the countertops went smoothly. --- The counters were installed the next day and when the new tile came in, the crew taped with painters tape, cardboard down on the floors to protect them, fixe some drywall behind where the tile would be to ensure the tile adhered correctly and did a great job of installing the tile. WOLDE coordinates the previous tile backsplash removal and install of the new tile. (This was important to us as 2 other very good companies did not have their own tile companies and that required us to call the tile companies to coordinate, whereas WOLDE coordinated the counter tops and tile. Price was better than the other 2 estimates we received. (WOLDE, nor the other 2 companies we asked estimates from have their own plumbers and prefers the customer coordinates the plumber. (disconnect plumbing from the sink, then after counter tops where installed, plumber came back next day to reinstall the plumbing. (if you have a Gas stove, make sure the plumber disconnects that too.) We are very happy with WOLDE.

We recently had all of the carpeting in our home replaced and Wolde Flooring made the entire…read moreprocess extremely easy and while competitively priced. I would have no reservation in recommending them and would personally use them again for any future flooring needs!

Changes Flooring (Rachel) was great to work with and very professional. I originally contacted them…read morein July 2024 to quote a LVP floor for stairway landings and an upstairs office in a two-car detached garage that I had under construction at my home. Leadership within the company stuck with me and the project through multiple construction delays and honored the original quote when the time came to execute the project. Their employees showed up on time, communicated their objectives effectively, worked hard and did a great job on our upstairs office floor and stairway landings. The LVP floor install really made a huge difference in the aesthetics and function of the areas and the price was great. I highly recommend Changes Flooring for any flooring needs.

I have had Changes replace floors twice. First on kitchen, Dining room, and utility room. They did…read morea great job at a great price. A few years later I had them put new floors in laundry room and two bathrooms. Again they did a great job at a very good price. I recommend CHANGES to anyone wanting new floorinh

I had a small job; re-stretching carpet in three places, and adding several transitions between…read moredifferent flooring that wasn't done by the original installers. I was very happy with the service and quality of workmanship and the professionalism and great attitudes of staff and installers. Pricing was fair. I definitely feel like I got my moneys worth.

From the owner: We're One on One Flooring & Design, a premier flooring store in Hazel Green, AL,read more

THINK TWICE BEFORE YOU USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!…read more I decided to recarpet 3 bedrooms, a small study and a hallway. Received an invitation for Kemp's one day sale. Looked at the Karastan, not cheap but my last carpet purchase. Picked pattern, gave deposit and came back and paid a few days later. Dan the flooring man was my installer and he was fabulous. I was told the carpet has a lifetime warranty...sounds great. I had all the warranty info so I could keep my lifetime warranty. A few weeks later the carpet started to look like a sweater that had been picked. I called Beth who sold me the carpet. We are talking 6 GRAND in carpeting. Someone took pictures and then someone came a month later. They told me the Dyson vacuum that Kemp's said was recommended was too aggressive. He offered to fix it and worked the fibers back in. We are talking wall to wall carpet and you can't vacuum it with a commonly used vacuum. I started using my passive head central vacuum and they pulled up again. The gentleman had told me to call the dealer to have the process repeated and when I called Kemp's they blew me off. Since there was 968 sq. ft. of padding, the carpeted area was less than that. 6 GRAND people! I will probably sue at the first of the year, but I plan to show pictures of my picked sweater carpeting to everyone who comes in for next year's sale. I can't trim the picks and I have a very crappy result for a lot of money.

A week after our floor was installed we noticed areas that were not properly done. When we…read morecontacted Kemp's, they sent out their "inspected" who said there were no issues. Kemp then filed a claim with the flooring manufacturer, who denied the claim. A month after being informed the claim had been denied, and consistently emailing, I was told the copy of the report could not be shared, but they would fix "an area" the report cited. Note: The manufacturer said otherwise. Do not use Kemp for any installation work. They swear by their installer but the installer didn't correctly install the floor which will void your manufacturer warranty.