I wish I had read these reviews before booking with Mitchell Eye-Centre. I had a "refractory lens exchange" 4 1/2 weeks ago, which cost me $10,000. What a nightmare -- one of the worst health-care experiences in my life. Dr Patrick Mitchell spent a total of 5 min with me during the initial consultation/exam and pre-surgery. He was rude and abrupt with me. The staff were rude, dismissive, and incompetent... horribly long waits; inaccurate and confusing written-information; patients are treated like cattle at a meat-processing plant. Only a few of the technicians were pleasant, helpful, and had decent manners. I was provided with a number for a so-called "24-hour emergency call-line". I phoned it around 5 times, and only once was it answered by a live person. The other 4 times I left messages and was called back HOURS later by a rude staff-member who gave me inaccurate and dismissive answers to my questions. That's when I finally gave up on that clinic. I agree with the sentiment of another ex-patient who stated that she felt like sending the Mitchell Eye Centre a card saying... "Sorry to have bothered you". I would add "... and I'm never coming back..." To top it off, 4 1/2 weeks after surgery (and spending $10,000), my eye-sight is 20% blurry and I'm still light-sensitive. read more

READ THIS BEFORE GOING TO DR ROBERT MITCHELL - Before cataract surgery I was forced to sign 5 documents after being heavily sedated and eyes dilated, I could not read anything and was told it was all documents signed earlier in the office. Something went terribly wrong during surgery which ended up being about an hour long, terrible pain like shards moving around, he did not disclose that lens fragments were left in my eye, even though I repeatedly went for follow up due to exruciating pain. He never disclosed ... he did after 2 months refer me to a retina surgeon for assessment of my retina - but NOT because of fragments. The retina surgeon is the one who told me lens fragments were left in my eye and should never be left. I had to have more surgery and it is almsot 2 years later and that eye is always in varying degrees of pain from 2/10 to 9/10 pain levels. Damage to eye seems to be permanent from having lens fragments moving around in eye for 3 months before being removed. read more

I was scheduled for cataract surgery. I went in for "eye measurements". I had to pay $245 for what I thought was lenses. it turns out they did two scans using machines which they've used on me before. These are the same devices that my optometrist uses and is included in a normal visit. i will not be going back to be scammed again. other things they mentioned was a post surgery kit for $150. this includes drops, shades and sunglasses, all which can be purchased for about $30 elsewhere. Their price is $150 Any appointment waiting time is anywhere from 90 minutes to over 2 hours. read more

Would not recommend anyone going here - its like being on a stuck assembly line - waiting for hours only to be rushed through the exam. Followup exams were even worse - the last time my optometrist referred me back to Dr. Yau because i had cloudy visions, his assistant examined me - not Dr. Yau and at the end told me to "never come back again!" After spending thousands of dollars for the surgery???? read more

I had good cataract surgery results. However, thank goodness for the Internet where I could actually get information. Techs doing exams were good. However I saw the doctor only once for only 5 minutes. Young ladies answering my questions were useless! I felt I was such a bother to them. Fluffy, vague answers to important questions. answays. I can't knock the technical expertise but the rest was pathetic. I should send an apology card: 'Sorry I bothered you'. read more

Dr.Patrick Mitchell is the rudest doctor I have ever seen. He needs to work on his work ethics. If he does not have enough time for clients he needs to take less clients. 3 hours waiting time is also unacceptable. This clinic like a making money factory. I would never visit it again. read more

I read these reviews and I agree that there were serious issues with the old clinic - total assembly line. They've now moved into their new clinic and it's so much better. No assembly line, everyone is very friendly and professional, not massive waits. It seems they left the bad service and rude doctors at the old clinic. What a relief! read more

Went there for a check up appointment this afternoon, I made the appointment over a month ago, Their secretary left me three texts to confirm that I would be there which I confirmed. I arrived thirty minutes ahead of my appointment and my vision was checked by one of the technicians, Following that she told me to go back to the waiting room until called to see Dr. Robert Mitchell. I waited for an hour and my name was never called, I finally asked one of the assistants when it would be my turn. She went and checked, came back and told me that I was a "'fit in' weren't you told? so you'll have to wait a bit longer" I said I'd been waiting for an hour already for an appointment made over a month ago and nobody had told me I was a 'fit in'" Dr. Mitchell services are very expensive and his time very valuable and so it's mine. I paid for his services and treating me as a 'fit in' because they screwed up their schedule is unacceptable, I simply left. read more

Is there such a think as a (-) negative review? Because that is what I would give them. The only good thing that came out of COVID was the fact that they didn't overbook patients. It was wonderful. I have to take my mother there every 6-8 weeks. OMG! I get there with about 10 minutes to spare before her appointment then we sit and wait for over 1 hour before seeing anyone. WHY, you ask? Because they overbook. Greedy bastards. So an appointment that shouldn't take more than 45 minutes to 1 hour is now 3-4 hours. I have to take either the day (depending on the time of her appointment) or 1/2 a day off work. Don't even get me started about their parking lot. So again you put in enough for any standard appointment (1 hour) but have to come out to put more money into the machine or you get a ticket. I took mom the one time and because she does not move too quickly, by the time I get her inside and checked in, I notice that the parking officer is out and at my vehicle. I didn't even have time to pay for my parking to put on the dash and they gave me a ticket. I was livid. I HATE THE MITCHELL EYE CENTRE WITH A PASSION. read more

Very rude receptionist. Shocked to hear " I don't care" when I tried to explain why I called. I called to book and my doctor was not there, and while I was talking, she hung up on me. I called again to say I haven't finished my talking, and she said she doesn't care and hung up again. I was casually called and asked for booking and his new location. But her response was shocking. read more

I'm waiting this to let everyone know about Mitchell eye centre...I don't think I prefer anyone going there. My dad was going there for almost three years, and every time we go it's like 2 to three hrs wait.. which doctor knew what's wrong with him.. but still made him wait for years to do something about it. And after my dad did surgery, he couldn't see at all. Well if he would of done something early, he would be in this position now, I blame the doc about it. If something is wrong with the car and you don't do anything with it, it's going to get worse or die..same thing with human. But I guess this doctor wants to wait until there is no cure. Well he can't get his eyes back. Just to let others know to be careful read more

Doctor Monique Munro is the most terrible doctor I have ever met. Aweful at her job. She is condescending and incompetent. Worst place to go. read more

What an absolute gong show! The wait time to get in is out of control. When you finally get an appointment the front desk personal are rude. Up to at least 4 hours for an appointment. We finally get the surgery booked for my dad, many months later... first one was done at the Holy Cross hospital and it was done in a timely and efficient manner. Second eye... hell no! Back to the god forsaken building and waiting for 2 hours before being taken in. It feels disorganized and scattered. We do not feel valued in the very least. Just a number to sit and wait. I would not recommend this place in the very least. It is the fast food of eye care read more

While they are technically competent laser eye surgeons, I would not recommend them to others. Their post-operation care and support was dreadful. My vision recovery has taken over two months and throughout this time period I have been given vague, changing reasons why this happening. My assigned supporting technician was apathetic and unorganized. At one point, she told me that my eyes were working through a "retinal haze". I asked what cased it and she actually said she "didn't know". After my appointment I googled it and understood the causes in less than two minutes. It's unacceptable that a specialized technician be this sloppy. Important to remember that the EPK laser surgery performed here costs double LASIK, etc. The reason they justify the premium is because your "recovery time" is so quick. The reality is that it takes months to recover (not just from the operation but to get 20/20 vision). So the reality is the premium is most likely not worth it. But as with all optional surgeries you should really do your homework and ask lots of questions. I wish I had done more before choosing this provider. read more

After the Dr. Bishop fiasco, I got a referral from my family physician to go to see this guy. Well first off, they moved from the Chinook professional centre and now are in some sort of business park nearby. It took forever to get an appointment and when I say forever, I waited over two months just to get in. When you get in be prepared to wait at least 3 hours to see the good Dr. himself. On one occasion my entire morning was lost for a good 5 minutes of quality care from Dr. Mitchell, his "certified ophthalmic assistants" took about 15 minutes with me. The overall vibe of this clinic is BITTER. It seems like all the staff have chips on their shoulders and are not happy to be there. A lot of the younger admin girls are all dolled up and carry the crappiest snooty attitude I have ever seen. If you read the reviews on "Rate my MD" they are not any better. Since Alberta health pays for your visits to this clinic, I can see why the cattle set up is in place, more people=more money...having said that, I had to pay out of pocket for an orb scan when I HAVE NEVER PAID FOR ONE IN THE PAST at any eye clinic, even Dr. Gimbel and associates did not charge me for this service, all of which takes a whole 2 minutes. I contacted Alberta health about that and they too told me that an orb-scan was covered by them so it really makes me question what else they are charging patients for that would be covered? Do yourself a favor and get a second opinion from a couple of reputable Laser Eye Centres in Calgary before you sign up here, my sister had Dr. Mitchell do not one but 2 cataract surgeries on her eyes- TWICE ON BOTH EYES FOR A 26 YEAR OLD...She said she was in excruciating pain for about a week after and that should not be the case, usually the recovery is a day or two tops. Dr. Mitchell is well known as a reputable surgeon, has a lot of good press, and experience but I didn't get a good overall vibe from the clinic and from his WRONG diagnosis of my eye condition - severe Keratoconus, that would require a corneal transplant...NO THANKS, NOT AFTER WHAT HAPPENED TO MY SISTER, FUCK THAT COUCH! I will not be returning to be tortured into waiting 3 hours to see him or his minions while they manhandle my eyeballs. I have been in the great care of Gimbel and Associates for the past 4 years and couldn't be happier, booked my PRK for next week! BTW if I had severe keratoconus, I would NEVER be able to get PRK. read more

Let's Just Say Unprofessional. In spite of my repeated and increasingly desperate requests, the doctor assigned to my case has refused (not just omitted) to answer these simple questions: - Are my specific symptoms related to the surgery? - Are you recommending surgery or simply agreeing to perform it, placing all responsibility on me if anything should go wrong. - Will the surgery cure my symptoms? - What is the purpose of the examinations being performed? - What is the overall schedule of treatment? - Have any of your examinations confirmed my symptoms? Add to this the arrogant, dismissive nature of interactions with all staff and the total lack of empathy for the patient and you begin to wonder what is going on. With numerous other serious and chronic problems, I am no stranger to medical attention. I am also sadly familiar with how easy it is for such "attention" to become a life-threatening error. Generally speaking, doctors will simply move on and leave you with a set of NEW problems. What if there is a problem with the operation or recovery? Do I expect any level of concern whatsoever from these people? My gut tells me that association with the Mitchell clinic is very likely to be worse than living with my symptoms. read more

After 3 years of coming back and forth waste my time and coming back every 2 months, all the test ... at the end I had a cataract which I told them a million time and me having blury vision, this could have been checked onces or twice. Waste of time and money coming here. Recommend people not coming here, doctors are soo busy which they just want you to come back and forth for nothing. GARBAGE DOCTORS. DEGREE FOR NOTHING read more

Mitchell Eye Centre was a great choice for my eye surgery. They were referred to me by my family doctor, but ultimately I chose them because I felt comfortable at their office, did not feel pressured during the consultation. The free post op care for 12-months after surgery played a big role in my decision. I had terrible eyesight (-7.50 in both eyes and astigmatism) so I went with PRK. I got the procedure at the beginning of the year, followed their instructions to a T, and now have better than 20/15 vision. I had no ghosting, no halos, no tearing, no pain after the first couple of days, no complications in general. I got the procedure done on a Saturday morning and drove the next morning. Big mistake. After nearly running someone over I quickly gave up the car and didn't drive until that Wednesday. Right after the procedure I felt fine, but the next day I felt like clawing my eyes out for a couple of hours. The sensitivity to light stayed with me for that first week. Something to think about: the eye drops. I don't mind using them but I began to forget to apply them. Found it was easier to set mini-alarms on my phone to remind me. Dr. Mitchell was professional, patient, and friendly. Mitchell Eye Centre was clean and very comfortable. Open hours were convenient. Early, late, and weekend hours, and support before, during, and after the procedure. While I certainly hope that I don't need to get more eye surgery in the future, if I did - I would go back to the Mitchell Eye Centre. read more

took my elderly (forgetful, hard of hearing, visually impaired, cognitively declining 91 year old man) to have his regular 6 week treatment today. We have been going there over a year and this will be the last appointment. I received a text message to remind me about the appointment and to wear a mask. They did not mention about the proof of Covid vaccine. Dad told then he was double vaccinated but he didn't know/remember that his proof of vaccine existed and was in his wallet. The front counter staff did not call me, did not ask him further questions or check his vaccine status online. Instead they sent him to stand and wait outside their office doors where there was NO seating. He stood for likely over 30-40 minutes and I had no idea until he came out and nearly collapsed in the car due to exhaustion and frustration that they banished him from the seating area. The manager apologized... but this was not the first time I had a complaint about their lack of process and communication. She told me they let family accompany patients for cognitive reasons but I had been previously DENIED entry with him unless I needed to "translate", despite his lack of insight into the whole process. This IS my last complaint. We are going elsewhere. read more

After two very bad, unprofessional experiences at a different ophthalmologist office in Midnapore (SW), I was referred to this office. I have nothing but positive things to say. The staff are all very understanding, empathetic and accommodating. The doctor was thorough with the process and made sure all my questions were answered. Seeing an ophthalmologist can be a scary and daunting process, however this office did this as quickly and comfortably as possible. If you are needing to see an ophthalmologist I recommend asking your Doctor to refer you here with Dr. Mitchell for the most professional service and advice when it comes to your eye health. read more

I attended the Mitchell eye center last week on referral from my physician, I had no problems at the desk or with staff. I found all staff polite and courteous. I was found to have a hole in my retina and was told that there happened to be a laser surgeon on staff today and to wait in the waiting room. In 30 min I was in and had the hole repaired, no muss no fuss and no waiting for a future appointment. I am very grateful for the service as I could have suffered a detached retina had in not been fixed promptly. Great Job :) :) read more

I've been taking my mother-in-law for over a year to the Mitchell eye centre for injections in her eye as a treatment for macular degeneration. They do have the latest equipment and are knowledgable, but I would definitely agree with the previous review .. Waiting 2.5 hours and then told by a very arrogant Mitchell jr. that he is on call and that's the way it is, didn't sit right with me. Most patients with vision impairments require someone to accompany them to the appointment. Thus, unreasonably long wait times impacts multiple people. It is disrespectful and arrogant to assume this is reasonable. If he is on call, why have a fully (and overly) booked schedule. This is not a people-friendly environment. I suspect that stems from the top down. read more

I recently had Lipoflow treatment, cataract surgery and Advanced Multifocal Lens replacement procedures completed by Dr. R. Mitchell. From my initial examination through surgery and recovery period I was completely satisfied with the care I received. The entire team were pleasant, patient and considerate throughout the process My vision is now 20/20, colors are vibrant and I have no need for glasses at all. Cudos to Dr. Mitchell and the entire team at Mitchell Eye Center. read more

Very uptight environment. They need to relax and have some smile on faces with positive attitude.

I had laser eye surgery in 2008 - it was the ONLY decision in my life that I fully regret and I owe that all to Mr. Mitchell. He was horrible and gave the impression that he did not care about me as a patient. As soon as the money was out of my hand and into his there was even less concern. EVEN when things did not go well with the surgery he was not there to support me as his client. I was told again and again that it would be 1 to 2 days of recovery then Back To Life As Normal... IT TOOK 8 MONTHS before I was feeling secure in my eyes to drive, work and get back to life as normal.. HOWEVER I am now left with horrible headaches - never had them before - I used to get cluster migraines right after the surgery.. now 3 years later I have migraine headaches that start out like a stroke.. HOW FUN IS THIS.. approximately once every 7 months I have the biginning of a stroke that turns into a migrane around those I care about and get rushed to the hospital Just In Case.. I hope that people do their research and learn, I even wrote to The College of Physicians and Surgeons about what a horrible job Mr. Mitchell did and they said they'd look into it.. I am so appalled by this! After the surgery my vision was doubled (for those who wear or have worn contacts it was like one eye had a contact in and one eye didn't) when I told Mr. Mitchell about that and how I could not drive because of this at 10 days after the surgery he asked me if I had a Driver's License, I replied yes, "Well Then You Can Drive, You are Just Chosing Not To." ARE YOU KIDDING ME?! In my opinion my crap vision was an impairment, like if I had been drunk, so Mr. Mitchell basically told me that any one as long as they have a license to drive can - it is just a choice not to.. even though if something happened I would have had to have lived with knowing I shouldn't have.. Mr. Mitchell is a hack and I hope beyond all hope that his practicing license gets revoked! Good luck to you if you read this because you are looking to getting eye surgery.. read more

I was referred to the Mitchell Eye Centre by my internist a couple years ago. Before my initial appointment, I read a couple of reviews on Yelp. MEC has been on the Calgary scene for as long as I can recall, for specialty eye care. Reluctant to believe the poor service at reception, now I've experienced it first hand. Got a second call from the clinic today to confirm my appointment with the concern that they would cancel it. When I told them I already called in to confirm earlier, I was told I hadn't and that's why they left a voicemail. Hence I'm returning their call, for the second time. The woman on the other line, suggested that I hadn't called, as there was nothing on file. WOW! To further offer me a, well, have a good day then! Sarcasm was displayed at its fullest. Unsurprisingly, their turnover must be 200%. I hope their practitioners use better judgement and professionalism than the ones they hire. read more

Seems the surgery cannot keep to a schedule to save their lives. Waiting more than an hour past the surgical appointment time with no one even coming around to explain the delay or apologize for the wait or anything. Why ask people to come early if you can't keep on time yourselves? read more

The girls are the front desk are absolutely HORRIBLE, rude, unprofessional and I hate to say it but just straight up snobby bitches. Learn to be more nice to your patients. read more

This is a terrible clinic. I have taken both parents there for numerous appointments. They are both frail seniors and are kept waiting hours for their booked appointment. They obviously don't care about their patients and how hard it is for a frail senior to sit that long or even get there on time. Dr. Yau did not even introduce himself to my mom or talk to her before her surgery. It seems this is an assembly line operation that is not efficient or very caring. I don't recommend it at all! read more

Absolutely the worst experience of my life. I developed a cataract in my right eye at the age of 41. Now having 20/20 eyesight my whole life I was terrified to say the least. We had just moved to Edmonton Alberta, not knowing anything about the area we chose to make the trek to Calgary to visit the Mitchell Eye Center as my husband has had Dr Mitchell perform small eye surgeries on him in the past, we went with what we knew. However we were scheduled to see a new Doctor. Dr. Ryan Yau. The clinic staff was very nice on the whole, Then I was ushered into Dr Yau office. He was very aloof did not have much to say and when I started asking my question he looked at me and answered my questions with much distaste. I felt very ignorant (in the correct sense) I just felt very stupid like I was asking the worst questions. But I was very scared at the whole aspect of this operation that they perform while you are awake and looking at the whole procedure. I let that go (which was my first mistake) feeling he could not be a bad surgeon being employed by Dr. Mitchell. Secondly we were not told there was an alternate lens that could be implanted that worked with your eye, instead of the Alberta Health paid lens. Which was a secondary issue that I did not find out until after my operation. I was scheduled to have my surgery on a cancellation and in Edmonton I was to wait more than four months to even see a surgeon. Which was great. The day of the surgery came, we drove to Calgary the morning of. We arrived and I was shaking in my boots. The anesthesiologist was very calming and I walked into the operating room and saw Dr Ryan Yau who barely said a word. As the operation was going on he was rude. Then it was finally over. In eleven minutes and some odd seconds. They were all so proud of his time. I was as well, since wanting the whole process to be over and done with. After making it home (a 2 1/2 hour drive each way, my eye remained dilated, which I had been told it would take about four hours to go back to normal. Being elated the procedure was over, 8 hours later my eye still being dilated I finally fell asleep. However when I awoke the next am my eye was still heavily dilated and I had kind of a blackened ridge at the outer eye edge, like I had hair over my eye that I could not see through. By the time we drove back to the Mitchell Eye Center the dilation had hardly gone down, and the dark area was more prevalent. Seeing the technicians faces before I was to see Dr Ryan Yau, made me realize there might be something wrong. Then I was lead into Dr. Yau, who was training a new Eye Surgeon, I started to tell him about the dark spot in the outer corner of my eye, worried oh hell yes. Dr Yau then proceeded to tell me how anxiety ridden I was during the original procedure and that I didn't know what I was talking about. As the conversation went on I was increasingly frustrated and began crying. He wasn't listening to me at all. Telling me it was my anxiety all in my head basically. I left his office and my husband tried talking to him and he would not listen to him either. We tried talking to him by phone, we tried contacting Dr. Mitchell himself (as my husband was still a current patient of his) but to no avail, we had been dismissed. The following 6 weeks were just horrible, my eye finally stopped being dilated, but I could still see the edge of the new lens. When we returned he insisted that I didn't know what I was talking about. After that we asked for a referral for someone in Edmonton. My new surgeon is amazing, he makes me feel at ease, he is very empathetic at having cataracts at such a young age. I explained what I was seeing to him and right away he told me it was indeed the edge of the lens I was seeing and wanted to know how much I could not see due to that fact. We are working with him now. I should have gone with my first instinct when I first saw Dr Ryan Yau and ran for the hills, but I didn't unfortunately. But I can share my story with others and hopefully if they walk in and he treats them the way I was treated, more will refuse to have him work on their eyes. Going to the most "respected" clinic in Alberta (a topic I will argue with anyone on) does not mean you receive the best of care unfortunately. Please be aware and comfortable with your doctor, and if he treats you badly on first visit, it will not get any better afterwards. And any doctor who tells you how anxiety ridden you were during a very scary operation that you have to watch, is not the kind of doctor that should be allowed to work on any human. read more

There is a parking fee now (wasn't before). The Handicapped Parking is slanted & difficult to get in and out with the slant. High curb/no access near the Handicapped parking. Had to go far to get to the 3' wide entry-ramp in front of the steps and then walk back again to the wheelchair ramp to go up to the door. Bathrooms have fancy blowers to scatter bacteria and germs into the air. No paper towels. There are glass doors and glass windows beside them. People go there because they have vision problems so it is not a great idea to have all that glass. The second appointment is on the 3rd floor. Same thing - glass every door and glass walls around them. The receptionists are not too bright, and did not know what AISH is. Hello, this is Intake & they don't know? Tsk. Tried to charge $23, but that fee was cleared at the last appointment. The exam ladies expect one to have a neck like a giraffe to put it on the chin rest & reach higher for the forehead to touch the top bar. They need to lower it a lot more than they do. Very uncomfortable. They were trying, though (more than reception does). The final lady to arrange surgery said it is an 11 month wait. Surgery is 6:30 a.m. twice a week for diabetics, not sure if its for everyone. Lots of consent forms. She gave the appointment card, then said today's test is to be repeated in 6 months all over again. They want to know if there are any changes to your health. Horrors. The lady also said that they may have surgery at the Holy Cross Hospital. I said its been closed for many years, but I am aware that some offices are set up there. She corrected me and said it is a Hospital, so I had to shut up. I doubt if she was even born yet when it was closed down. Three stars may be a bit much at this stage of the game. read more

I couldn't agree more with the previous comments. The 3 hour wait to see a doctor (not sure if it was the father or son) is unacceptable, and the Mitchell I saw looked as if he couldn't stand me, or his job, or both. He hires lovely mostly blonde girls who look just as disinterested, and as if they should be serving cocktails, not patients. Unfortunately I'm stuck with him again due to a medication I'm taking, but unless you enjoy sitting with dejected-looking and tired fellow patients, DO NOT be content with this clinic. Select another if you can. read more

Do not go to Mitchell Eye Centre. You can arrive on time or even early and still spend a couple of hours there waiting to be seen. As a matter of fact they even have a sign on the desk telling you how long you will probably have to wait. I had booked a July appointment for my mother. In June I received a call asking if I could rebook for August. I agreed but when we showed up for our August appointment they had no record of it. We rebooked for October 23. In September I received a phone call from them asking if we could rebook for November. I told them that no, that was not convenient and wanted to keep my October 23 appointment. I was told that that was fine. When I called a couple of days before the appointment to confirm, surprise! they had no record of it but did have an appointment booked for us on November 7. So even though I was told I could keep my October 23 appointment they changed it anyway to suit themselves. Unfortunately, this is not the first time they have changed appointments. It happens often. Their lack of organization and respect for other people's time is appalling. I am going to be looking to take my mother somewhere else and you should too! read more

It took 5 months just to get appointment and they cancelled 3 times with 3 different appointments in just over a year and at Dr Mitcheels office , their staff are stuckup and not approachable and not humans more like robots., I made a appointment with another eye exam clinic and they did a proper exam and wonderful service, and was in within a week, Hey they never cancelled. What can I say. read more

Dr. Mitchell did my laser eye surgery 5 years ago and I am thrilled at my results. My sister had her surgery at Gimbel and ended up losing her night vision and she is back to wearing glasses. I am still glasses free. I am glad that I had it done. I liked being able to meet with Dr. Mitchell and asking him questions directly. He seemed confident and competent - two important qualities in a doctor. I would recommend him. read more

This place is a money making machine. They're not interested in you as a person, instead they shuttle you along like cattle from one station to the next and it takes over an hour to finally get in to see the doc. You'd think it would be worth it once you get to the doc, but my doctor in particular (Dr. Feisal Adatia) had zero bedside manner, didn't crack a smile once, and acted like I was a waste of time for him - probably because I was there for a medical condition, not for elective (money making) surgery. What a waste of time. I won't be going back, and I recommend you save yourself from this ridiculous experience, too. read more

I have been going to the Mitchell Eye Centre for at least the past 5 years. I see Dr. Ryan Yau who has been managing my uveitis which I have in both eyes and no pain associated so I am there frequently for examination to determine the status of this inflammation. I have nothing but good to say about Dr.Yau. Most times I am in and out quickly for appointments but there are occasions where something has messed with the scheduling and it takes a couple hours. For the number of times I visit I am quite happy with the wait times and understand the odd hiccup. As a result of my eye disease I have developed a cataract in one eye and one forming in the other eye. This is a common issue with uveitis and the medications used to treat it; Dr Yau spoke with me about this early on in treatment so I was prepared when it came time for cataract surgery. My surgery was complicated by the fact that I had scarring in my eye from before the uveitis was under control, I didn't go for treatment for months since I didn't have pain and by then the damage was done. Anyway Dr. Yau performed my cataract surgery manually to remove the scar tissue at the same time. I couldn't be happier with the results! I think the vision in my surgical eye is now better than my other eye. The one negative experience I had in the whole process came from the admin staff who do the pre-surgical consult. I wanted a multi-focus lens so I could use the computer without reading glasses. Yes, Alberta Health only covers the standard fixed lens and I would have to pay extra; I was okay with that. But I had to convince the admin staff to let me get that lens. Apparently I have too much astigmatism for that lens, and too little for the lens that can correct astigmatism. The staff didn't think it was worth the extra $1500 for the multi focal lens if I wouldn't get perfect vision from it. The regular fixed lens wouldn't correct for it either. My opinion was that I have been living with the astigmatism my whole life and if I wanted the multi-focal and was willing to pay for it after making an informed decision, then why can't I get it. If I hadn't fought for what I wanted I wouldn't have been as happy with the results. I have almost 20/20 in my surgical eye; distance viewing is great, I can read the computer, I can now read more than just the headlines in a newspaper although it can be a bit of a challenge sometimes. I do still use reading glasses sometimes, and definitely for fine print but that was as I expected. I am giving 4 stars only because of the issue with the admin staff; otherwise it would be 5. And Dr. Yau would be a 5++ in my rating. read more

Dr. Mitchell eye clinic is awful! Would not recommend to go there! My family dr. Referred me to them with an eye condition such itchy, watery eyes (not allergy) and I been going to see one of their eye Drs. there for over a year and they can not seem to help me out at all, they do not seem to be very knowledgeable and professional. They have no clue what the problem is and keep sending me home with same type of drops then asking me to book in a month later to see if it worked. Very questionable how an eye dr can not identify a problem. The staff/front desk girls are extreme rude and short , hang up the phone while you still in the middle of talking not to mention ignore and disregard while trying to talk, ask questions or book. The clinic called and moved my existing appointments to a different day/weeks away on more than one occasion because their dr is busy that day! You kidding me?! Busy?! Usually when you have an appointment you should be seen by that specialist not them calling to rebook due to personal reasons! I'm getting a referral to a different eye doctor/clinic as these guys are waste of time and not helping me in any way. read more

The staff upon entering were very rude and even laughed at my last name. I was referred to this clinic for diabetic eye care and when I tried asking the doctor questions I kept getting shushed because he couldn't concentrate on what he was doing and answer my questions. So I waited until he was done and he immediately got up and left the room and didn't answer a single question. I was afraid....having never had these kinds of procedures and no one would answer any of my questions or concerns. Each appointment is spent waiting for hours for a few minutes with the doctor and only one of the many assistants was nice enough to answer a couple questions for me. The women working at the front are rude and inconsiderate and should not be greeting the public. Four of them laughed and gabbed on the check out side while one on the check in side was on the phone and no one bothered to come and help her while there were 3 people waiting to check in and no one on the check out side. Since I had to have eye injections I have been seeing bubbles in my eye and all I was told is it would go away in 7-10 days and it has been over a month. I can not recommend this facility when I myself am afraid to go back. read more