I only ran in here to pick up a Boston Creme Cake for an event. Parking close to the door was easy…read moreto get and the attendant checking for cards was friendly. I went straight to the back and the cake was there, just like their app said. I went through their self checkout without any issues and my receipt was checked on my way out the Club. Easy in, easy out.

BJs Atlantic & Kernan. Horrible front end customer service…read more The manager acted offended because she had to help remove their security device for me to get out the door. She was rude, disrespectful and argumentative. I will start using my Costco card and try the Phillips hwy BJs, what a shame and wate of time.

Found everything I could possibly want or need at reasonable prices. The gas prices were only a…read morelittle higher than South Georgia. You would think they would be in competition.

**Racially Discriminatory Treatment by Floor Associate Pam**…read more My experience at BJ's Wholesale on July 16, 2026, was unacceptable, humiliating, and deeply concerning. Before checking out, an assistant manager had already confirmed that BJ's would honor my $20-off coupon. She instructed me to go to the checkout area and said she would inform the staff. When I reached the registers, a floor associate named Pam was the only available employee. She was wiping down the registers and conveyor belts, so I approached her for assistance. Pam immediately told me that the coupon could not be honored--even though she is neither a manager nor an assistant manager and the decision had already been made by someone with the authority to make it. Pam then announced that she was going to speak to the assistant manager "about that." When she returned, she looked in my direction and appeared to pretend that she was speaking on the phone before approaching me. She then stated that the coupon would be honored "this time," but began attempting to scold and lecture me about what would happen "next time." There was no reason for Pam to insert herself into a decision that had already been authorized by management. There was also no reason for her to speak to me as though I had done something wrong, attempted to deceive the store, or needed to be disciplined. I experienced Pam's behavior as hostile, controlling, racially discriminatory treatment. As a Black woman, I am very familiar with the difference between ordinary customer-service communication and an employee deciding that she has the right to police, undermine, or control an interaction that was already resolved. Pam appeared determined to override the assistant manager's authority and establish that she--not management--would control how I was treated. My concern is bigger than a $20 coupon. My concern is that a customer-facing employee felt comfortable treating me with suspicion, hostility, and condescension when I had already received approval from management. Does Pam's conduct represent the BJ's Wholesale brand, mission, and values? If it does not, this incident needs to be taken seriously. BJ's should review the store's camera footage, speak with the assistant manager and employees who were present, and investigate Pam's conduct. An employee who brings discriminatory, hostile, or intimidating behavior onto the sales floor affects customers, coworkers, and the entire atmosphere of the store. I am requesting a formal response explaining how this complaint will be addressed. I also expect BJ's to determine whether Pam should remain in a customer-facing position without corrective action, accountability, and appropriate discrimination and customer-service training. Black customers should not have to prepare themselves to be challenged, policed, or talked down to while spending their money. I entered BJ's as a paying member and deserved to be treated with the same dignity, professionalism, and respect as every other customer.

BJ'S still uses coupons which is so passe! You collect all your coupons and then go the warehouse…read moreonly to find out they don't have the item in stock! The staff is not very helpful when you cannot locate an item. Did I mention the prices are higher than Costco and Sam's! Good thing I got my membership at a deep discount. This review is for the River City North Jacksonville, FL location.

i would give less stars if i could but i cant. the customer service was not good here and i will…read morenot be returning. when i moved to florida i needed a place where i could get food in bulk and so i chose this place to shop at. i was only there for a month or so when i knew that i could no longer go to this place any longer... the customer service was atrocious! when i would ask someone where one thing was that i was shopping for, they walked by me and ignored me like i wasnt even there! i bought my things at the register and the women who worked there was having a bad day i suppose and when i asked if it was ok if i paid cash and the rest on my debit card she screamed at me and told me if she wanted it done that way then i should do it myself and then walked away from the register! i was appalled how she could treat someone that way... after two days passed the bread and milk that i bought from there was already molding and going bad BEFORE the expiration date! i will never be returning here again

Bought Yakitori Noodles on sale for less than $11 and have never tried it before…read more Also purchased a 6-piece Avocados at the fresh produce section. The self-checkout service kiosk is very quick especially for those that have less than 10 items. Parking is plenty here at the Parramore location plus there is a gas station.

Costco has Coca Cola products instead of Pepsi now! This is my go to Costco here in Jacksonville…read more The crowd is usually better during the week vs weekends but that's the same @ every Costco! I have gotten tires from the tire center twice and they take good care of you over in that department too which is a plus. I love Costco especially for the $1.50 hot dog + drink combo!

Clean Organized…read more Outstanding prices!!!!! See the pic of spices? Same cost!!!!! One is 2oz one is 16oz - obviously this is where my spices will come from going forward. I plan to be back and buy more next time!

I was excited to learn we have something like this now in Jax because I am a big fan of the chef's…read morestore (forget its exact name) in Charleston, South Carolina. Gordon's is similar but weaker by my opinion in some regards. However, it does have strengths which make it worth a visit. For non-restaurant folks, the biggest draw likely will be the frozen food section which includes a vast variety of frozen seafood and meat to cook and also ready-prepared dishes ranging from mashed taters to whole cakes. Remember, this is restaurant supply, so whole cakes and cheesecakes (which when sliced likely are passed off at many a restaurant as "our chef's own creation" by drizzling some caramel sauce across them). For those who don't know, cheesecakes especially freeze *just fine* and thaw out *just fine* and a frozen one of quality can be just as good as a made-from-scratch one. There were frozen dishes like stuffed bell peppers which interested me but again, restaurant portions so I didn't need like a flat of 20 stuffed peppers and didn't buy them. If I had a half-empty chest freezer and less restraint however I'd easily have scooped up all kinds of stuff like this. Some items are name brands, some their own Gordon brand, some brands I'd not heard of but may be big in food service--I don't know. Beyond the frozen goods, they have things like large quanities of BBQ sauce, tomato paste, and pasta--again, aimed at restaurants. They also have a lot of Monin coffee syrups which is very cool though their prices are a few dollars more than TJ Maxx but the catch is, you never know which Monin syrups any given TJ Maxx will have any given day but here their stock seems stable. While they have all manner of disposable catering goods (foil trays, plastic to-go boxes) they don't have much if any durable table service like restaurant glasses and cups. Nor any kitchen knives it seems. The store in Charleston I mentioned had a great selection of these things so that was disappointing. Service was fine. I didn't need help, my friend has shopped here before and guided me around. The lady at check-out was friendly enough. I'd recommend visiting Gordon's and seeing what they have: look carefully, *a lot* is packed in there, especially the frozen section. If you have a large family and a chest freezer (or two or three) you probably can play your cards right and really save money here.

It was my 1st time going in there I was very excited to shop from there, but I was disappointed bc…read morefrom the time you enter that place it's a cause, its hard to move from aisles to aisle because boxes/ products are all over the place staff are staffing the shelves and using the crane it's just hard to move around The coolers/ frizzed were not clean and not organized, same food boxes were opened. Selection was not that great if you're shopping for a restaurant. Value okay. That place it's Good to have but needs to be refreshed, better organized and cleaner. I'll checked out one more time on a week day just to see the difference. Question why the staff staffing the shelves around shopping time? I believe that's the wrong time to do that.

Wow! I knew this location was going to be special and it surely was! Tons of fresh fish and coastal…read moreitems. They must do a large volume of business because there were pallets everywhere.