The "Sign Waver" caught my attention, so I turned around and went back to visit this place. The…read moreOwner had a warehouse type setting for his merchandise. The Owner was very kind d and helpful to me. They have a mixture of everything. I bought some Irish Spring soap, some dispenser type paper towels(2 rolls) for our break room/Kitchen don't provide them, some wash cloths for my kitchen and a few other things. I fully like to support small businesses, especially right now during the Corona Virus pandemic. Please help the small guys. He's located in a small strip mall at the very end.

BJs Atlantic & Kernan. Horrible front end customer service…read more The manager acted offended because she had to help remove their security device for me to get out the door. She was rude, disrespectful and argumentative. I will start using my Costco card and try the Phillips hwy BJs, what a shame and wate of time.

I only ran in here to pick up a Boston Creme Cake for an event. Parking close to the door was easy…read moreto get and the attendant checking for cards was friendly. I went straight to the back and the cake was there, just like their app said. I went through their self checkout without any issues and my receipt was checked on my way out the Club. Easy in, easy out.

This particular BJ's Wholesale Club is in the River City Marketplace and overall is a good…read morerepresentation of the brand. They also have gas here, so it is also a good choice to fill up your vehicle. The service and selection are pretty good and it had a decent ambiance. I would definitely recommend here.

**Racially Discriminatory Treatment by Floor Associate Pam**…read more My experience at BJ's Wholesale on July 16, 2026, was unacceptable, humiliating, and deeply concerning. Before checking out, an assistant manager had already confirmed that BJ's would honor my $20-off coupon. She instructed me to go to the checkout area and said she would inform the staff. When I reached the registers, a floor associate named Pam was the only available employee. She was wiping down the registers and conveyor belts, so I approached her for assistance. Pam immediately told me that the coupon could not be honored--even though she is neither a manager nor an assistant manager and the decision had already been made by someone with the authority to make it. Pam then announced that she was going to speak to the assistant manager "about that." When she returned, she looked in my direction and appeared to pretend that she was speaking on the phone before approaching me. She then stated that the coupon would be honored "this time," but began attempting to scold and lecture me about what would happen "next time." There was no reason for Pam to insert herself into a decision that had already been authorized by management. There was also no reason for her to speak to me as though I had done something wrong, attempted to deceive the store, or needed to be disciplined. I experienced Pam's behavior as hostile, controlling, racially discriminatory treatment. As a Black woman, I am very familiar with the difference between ordinary customer-service communication and an employee deciding that she has the right to police, undermine, or control an interaction that was already resolved. Pam appeared determined to override the assistant manager's authority and establish that she--not management--would control how I was treated. My concern is bigger than a $20 coupon. My concern is that a customer-facing employee felt comfortable treating me with suspicion, hostility, and condescension when I had already received approval from management. Does Pam's conduct represent the BJ's Wholesale brand, mission, and values? If it does not, this incident needs to be taken seriously. BJ's should review the store's camera footage, speak with the assistant manager and employees who were present, and investigate Pam's conduct. An employee who brings discriminatory, hostile, or intimidating behavior onto the sales floor affects customers, coworkers, and the entire atmosphere of the store. I am requesting a formal response explaining how this complaint will be addressed. I also expect BJ's to determine whether Pam should remain in a customer-facing position without corrective action, accountability, and appropriate discrimination and customer-service training. Black customers should not have to prepare themselves to be challenged, policed, or talked down to while spending their money. I entered BJ's as a paying member and deserved to be treated with the same dignity, professionalism, and respect as every other customer.

BJ'S still uses coupons which is so passe! You collect all your coupons and then go the warehouse…read moreonly to find out they don't have the item in stock! The staff is not very helpful when you cannot locate an item. Did I mention the prices are higher than Costco and Sam's! Good thing I got my membership at a deep discount. This review is for the River City North Jacksonville, FL location.

i would give less stars if i could but i cant. the customer service was not good here and i will…read morenot be returning. when i moved to florida i needed a place where i could get food in bulk and so i chose this place to shop at. i was only there for a month or so when i knew that i could no longer go to this place any longer... the customer service was atrocious! when i would ask someone where one thing was that i was shopping for, they walked by me and ignored me like i wasnt even there! i bought my things at the register and the women who worked there was having a bad day i suppose and when i asked if it was ok if i paid cash and the rest on my debit card she screamed at me and told me if she wanted it done that way then i should do it myself and then walked away from the register! i was appalled how she could treat someone that way... after two days passed the bread and milk that i bought from there was already molding and going bad BEFORE the expiration date! i will never be returning here again

On December 1, I tried to order a printer, no matter what I did on my Apple phone or my computer,…read morewhich is not Apple I could not get this to work call people and customer service code 2 or three numbers. Nobody seemed to wanna help me they said they had no technical support. I was really upset because it's a big company and I would think that they would have people out there. I was told you have no technical support in this company for a customer if they're having a problem on the Internet, putting in the sale for a product that says Internet only so I was told to me on the phone that they could not help me, but I could go into the store and someone there would help me put this order in. I went to the store store number 357 there I met a person her name was NARDA on her tag is said customer service supervisor I explained to her the problem I was having she looked at me she said let me see what I can do to help you. We went to the computer department. They couldn't get it to work at your 45 minutes to an hour she realized there was nothing we could do, but she promised me that she would get to the bottom of it and figure out what to do to get my printer ordered. The prom was on November 20. I was going to have surgery for cancer. I was concerned I wanted to save the money on the sale. It was $110 off. She gave me her phone number to the store also wrote down her name because I'm 70 years old and I have a hard time remembering things. She was very considerate and kind and she really went out of her way. We must've spent an hour and a half to two hours trying to figure things out. We tried every different way but loose and nothing seemed to work . The next day I called her back. When I call that number, someone answered, the phone asked me a few questions. I explained what was going on. They asked me to hold on for a few minutes and they would get her a few minutes later. She came on the phone and she asked me how things were going was I able to order my printer? I told her now is still doing the same thing so she said to me I'm gonna call 800 number and talk to someone in customer service and see if they can help you so she called back and left a message because I was not able to answer the phone. I was talking to my doctor so I called back and she answered the phone. She asked me hold on for a minute. She was very polite about it. I said no problem. She said she is going to call 800 number . After she called that number and explained everything that was going on she gave me the Number 800-774-2678 to call the woman that answered the phone. Her name was CLETA. This was amazing. It took me about 10 minutes to explain everything to her and so she asked me to do a few things on my phone then my computer and we couldn't get anything to work. This woman stayed on the phone with me for at least 45 minutes to an hour. She was not willing to give up. She was determined to help me get this printer ordered, knowing that I was gonna have surgery for cancer on May 20 and she knew how bad I wanted to get this printer before the surgery. So I could save money on the sale. If I had surgery on May 20, if anything went wrong, I might not make it back to order it after the sale was over, which is the end of May finally after all options were used up we decided the best thing to do was to sign out of my Costco app and then delete it then sign in under a different email once I did this the order went through very smoothly. I couldn't think that two people that made my life so much easier even though there was a lot of complication they didn't give up. I try to give her a Google review, but three4 seconds went by and there was no recording. Asked me to leave a review on how good she was so I decided that I needed to send a letter to corporate and let them know how these two employees went really out of their way to make sure that I was happy. Sincerly BM #112021464806 Thank you.

I am a Costco fan and this location is a perfect example why. The staff is super friendly…read moreespecially for someone like myself that gets lost easily. I can't find stuff literally and they are always there to help direct me. They have great prices and I love all the variety. The gas is always a plus especially with the high prices today

Clean Organized…read more Outstanding prices!!!!! See the pic of spices? Same cost!!!!! One is 2oz one is 16oz - obviously this is where my spices will come from going forward. I plan to be back and buy more next time!

I was excited to learn we have something like this now in Jax because I am a big fan of the chef's…read morestore (forget its exact name) in Charleston, South Carolina. Gordon's is similar but weaker by my opinion in some regards. However, it does have strengths which make it worth a visit. For non-restaurant folks, the biggest draw likely will be the frozen food section which includes a vast variety of frozen seafood and meat to cook and also ready-prepared dishes ranging from mashed taters to whole cakes. Remember, this is restaurant supply, so whole cakes and cheesecakes (which when sliced likely are passed off at many a restaurant as "our chef's own creation" by drizzling some caramel sauce across them). For those who don't know, cheesecakes especially freeze *just fine* and thaw out *just fine* and a frozen one of quality can be just as good as a made-from-scratch one. There were frozen dishes like stuffed bell peppers which interested me but again, restaurant portions so I didn't need like a flat of 20 stuffed peppers and didn't buy them. If I had a half-empty chest freezer and less restraint however I'd easily have scooped up all kinds of stuff like this. Some items are name brands, some their own Gordon brand, some brands I'd not heard of but may be big in food service--I don't know. Beyond the frozen goods, they have things like large quanities of BBQ sauce, tomato paste, and pasta--again, aimed at restaurants. They also have a lot of Monin coffee syrups which is very cool though their prices are a few dollars more than TJ Maxx but the catch is, you never know which Monin syrups any given TJ Maxx will have any given day but here their stock seems stable. While they have all manner of disposable catering goods (foil trays, plastic to-go boxes) they don't have much if any durable table service like restaurant glasses and cups. Nor any kitchen knives it seems. The store in Charleston I mentioned had a great selection of these things so that was disappointing. Service was fine. I didn't need help, my friend has shopped here before and guided me around. The lady at check-out was friendly enough. I'd recommend visiting Gordon's and seeing what they have: look carefully, *a lot* is packed in there, especially the frozen section. If you have a large family and a chest freezer (or two or three) you probably can play your cards right and really save money here.

Love the customer service. To me walking all the aisles is so much fun too. I always find things…read morethat I need and never even thought I did lol.

It was my 1st time going in there I was very excited to shop from there, but I was disappointed bc…read morefrom the time you enter that place it's a cause, its hard to move from aisles to aisle because boxes/ products are all over the place staff are staffing the shelves and using the crane it's just hard to move around The coolers/ frizzed were not clean and not organized, same food boxes were opened. Selection was not that great if you're shopping for a restaurant. Value okay. That place it's Good to have but needs to be refreshed, better organized and cleaner. I'll checked out one more time on a week day just to see the difference. Question why the staff staffing the shelves around shopping time? I believe that's the wrong time to do that.

What an awesome little store! When you're going down Blanding Blvd heading into Middleburg, it's…read morepretty hard to miss as it does look like a little bunker and has all sorts of ammo cases outside the door and around the building. My husband and I went in to check it out and they have so much stuff! Uniforms, pins, car magnets (scored a US Navy one - thanks to my hubby for secretly buying it), MREs, books, patches, etc. The gentlemen in there was pretty nice, but didn't know about the book that I was looking for, bummer :( They're closed Mondays I believe, so stop by any other day of the week!

Awesome, awesome, awesome. I didn't catch the gentleman's name that runs the place, but he is…read moreveryfriendlyy, professional, and knowledgeable. The prices are a little high, however he carrries quality product and is locally owned and operated, which is well worth it. Ditch AR500 and get your stuff here!!